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4. General Assessments Payable to the Texas State Treasury: 5. Reports ATTACHMENT 17: PERFORMANCE MEASUREMENTS/SOUTHWESTERN BELL TELEPHONE, L.P. SBC TEXAS/CLEC JOINT PETITIONERS PAGE 2 OF 2 082505 4.1 If SBC TEXAS fails to submit performance reports by the last business day of the month, the following assessments apply unless excused for good cause by the Commission: If no reports are filed, $5,000 per day past the last business day of the month; If incomplete reports are filed, $1,000 per day for each measurement affected by missing performance results, subject to a maximum of $5,000. 4.2 If SBC TEXAS alters previously reported data to a CLEC, and after discussions with SBC TEXAS the CLEC disputes such alterations, then the CLEC can request that the Commission review the submissions and the Commission may take appropriate action. This does not apply to the limitation stated under the section entitled “Exclusions Limited.” 4.3 Assessments under this section will not be included in determining the applicability of the cap in the Performance Remedy Plan. 5.1 CLEC will have access to monthly reports on aggregate CLEC liquidated damages paid (credits issued), performance measures and business rules through an Internet website. The website will includes individual CLEC data, aggregate CLEC data, and SBC TEXAS’ state aggregate data. 5.2 In the event SBC TEXAS misses any measurement for two consecutive months, for each succeeding violation of that measurement, upon request from a CLEC, SBC TEXAS shall conduct a joint investigation with the requesting CLEC to identify and resolve the problem in a cooperative manner. Such corrective action may include additional training, allocation of additional resources, or modification of SBC TEXAS processes, to the extent appropriate. 5.3 SBC Texas will not levy a separate charge for provision of the data to CLEC called for under this Attachment. SBC Texas will make raw data available to CLEC via the CRDWS - CLEC Raw Data Web Site. Raw data for the current period will be posted in detail files for downloading by the last business day of each month. These files will be available for download for 60 days from the date of posting, after which the earliest monthly file will be replaced with the raw data file for the current month. Notwithstanding any other provisions of this Agreement, the Parties agree that such records will be deemed Proprietary Information. 6. Attached hereto, and incorporated herein by reference, are the following Appendices: Appendix 1: Performance Measurement Business Rules (Version 4.0)
APPENDIX TO ATTACHMENT 17 PERFORMANCE MEASURES BUSINESS RULES/SOUTHWESTERN BELL TELEPHONE, L.P. SBC TEXAS/CLEC JOINT PETITIONERS PAGE 1 OF 59 082505 TABLE OF CONTENTS PERFORMANCE MEASURES A. Pre-Ordering/Ordering ..................................................................................................3 1.1 Average Response Time for Manual Loop Make-Up Information............................................3 2 Percent Responses Received within “X” seconds – OSS Interfaces ........................................4 4 OSS Defects Per Million Opportunities (DPMO)......................................................................6 5 Percent Firm Order Confirmations (FOCs) Returned on time for LSR requests and returned within X days on ASR requests......................................................7 7.1 Percent Mechanized Completion Notifications Available Within one Day of Work Completion..................................................................................................12 10 Percent Mechanized/Manual Rejects Returned Within one “X” hours of receipt of LSR..........................................................................................................................................13 10.2 Percentage of Orders that receive SBC-caused Jeopardy Notifications...................................15 11.2 Average SBC-caused Jeopardy Notification Interval ..............................................................16 12.1 Percent Provisioning Accuracy................................................................................................18 12.2 Percent Mechanized Line Loss Notifications Returned Within One Day of Work Completion .............................................................................................................................19 13 Order Process Percent Flow Through ......................................................................................20 13.1 Overall Percent LSR Process Flow Through ...........................................................................21 B. Billing .......................................................................................................................22 17.2 Billing Completion Notices .....................................................................................................22 C. Miscellaneous Administrative......................................................................................23 22 Local Service Center (LSC) Grade of Service (GOS) .............................................................23 22.1 Mechanized Customer Production Support Center (MCPSC) Average Speed of Answer.....................................................................................................................................24 25 Local Operations Center (LOC) Grade of Service (GOS) .......................................................25 D. Provisioning...................................................................................................................26 28 Percent POTS/UNE-P/Specials/UNES/LNP Loop/LNP Standalone/Interconnection Trunks Installations Completed Within the customer requested due date. ..............................26 30 Percent SBC Missed Due Dates Due To Lack Of Facilities....................................................30 32 Average Delay Days For SBC Caused Missed Due Dates ......................................................32 35 Percent Trouble Report Within X Days (I10/I30) of Installation ............................................34 101 Percent Out of Service < 60 minutes .......................................................................................37 E. Maintenance ..................................................................................................................38 37.1 Trouble Report Rate net of installation and repeat reports ......................................................38 38 Percent Missed Repair Commitments......................................................................................40 39 Mean time to restore/Average Trunk Restoration Interval ......................................................41 40 Percent Out Of Service (OOS) < 24 Hours..............................................................................44 41 Percent Repeat Reports............................................................................................................45 F. Interconnection Trunks................................................................................................47 70 Percentage of Trunk Blockage.................................................................................................47 1
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GENERAL TERMS AND CONDITIONS /SOUTH
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Other Requirements (cont.) Attachme
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1. INTRODUCTION GENERAL TERMS AND C
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7.5 OSHA Statement GENERAL TERMS AN
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# Conformed to Docket 28821 GENERAL
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Commission. GENERAL TERMS AND CONDI
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15. NETWORK MAINTENANCE AND MANAGEM
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21. CONSENT GENERAL TERMS AND CONDI
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43. SEVERABILITY GENERAL TERMS AND
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ATTACHMENT 1: RESALE ATTACHMENT 1:
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- 976 Information Delivery Service
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ATTACHMENT 1: RESALE/SOUTHWESTERN B
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5.0 No Restrictions on Resale ATTAC
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APPENDIX CUSTOMIZED ROUTING-RESALE/
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ATACHMENT6: 251(C)(3) UNE/SOUTHWEST
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13.0 Maintenance/Repairs/Testing AT
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ABS APPENDIX /SOUTHWESTERN BELL TEL
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REMAND ORDER EMBEDDED BASE TEMPORAR
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ATTACHMENT 11: NIA/SOUTHWESTERN BEL
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ATTACHMENT 11: NIA/SOUTHWESTERN BEL
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1.0 Introduction ATTACHMENT 11: APP
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2.6 E911 Emergency Traffic ATTACHME
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ATTACHMENT 11: APPENDIX ITR/SOUTHWE
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3.0 Joint Facility Growth Planning
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1.0 Introduction ATTACHMENT 12: COM
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APPENDIX COLLOCATION APPENDIX COLLO
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APPENDIX COLLOCATION/SOUTHWESTERN B
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Appendix Poles, Conduits, and Right
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H. Collocation APPENDIX TO ATTACHME
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ATTACHMENT 18: DIRECTORY ASSISTANCE
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ATTACHMENT 19: WP-O/SOUTHWESTERN BE
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3. USE OF SUBSCRIBER LISTING INFORM
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ATTACHMENT 21: NUMBERING ATTACHMENT
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3.0 Call Branding ATTACHMENT 22: DA
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ATTACHMENT 22: DA-FAC/SOUTHWESTERN
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ATTACHMENT 23: OS-FB/SOUTHWESTERN B
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9. Pricing ATTACHMENT 23: OS-FB/SOU
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1.0 Introduction ATTACHMENT 24: REC
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RECORDING EXHIBIT 1/SOUTHWESTERN BE
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Effective January 1, 1999 COMPANY N
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1.0 Introduction ATTACHMENT 25: xDS
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1. INTRODUCTION ATTACHMENT 27: OPER
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ATTACHMENT 27A: ADDITIONAL OPERATIO
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ATTACHMENT 27A: ADDITIONAL OPERATIO
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AMENDMENT - TX DOCKET 31303 WIRE CE
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ATTACHMENT A TO AMENDMENT - TX DOCK
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AMENDMENT-ROUTINE NETWORK MODIFICAT
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