New Representatives all Score Tags LOA 0-3 - Avon the beauty of ...

previous balance. If the Representative sends in a regular C-9 order of $400 (net sales),
and her credit limit is $100, the Representative would be required to send in $300 deposit
with the C-9 order, leaving a balance of $100. If an add-on order is placed in C9 for $150
(net sales), the balance would be $250 (add-on order of $150 plus prior balance of $100).
The new Representative would be required to send in a deposit of $150 with the C-9 addon
order, leaving a balance of $100.
5. When a new Representative calls a Customer Care Specialist, will the specialist be
able to tell the new Representative how much they are required to send in for a
deposit? No, the Customer Care Specialists are aware of the Credit guidelines however
they do not have the deposit details to share with new Representatives. Customer Care
Specialists can give the Representative her account balance, and let her know she has an
order on hold and she will need to pay everything over her credit limit amount.
Communicating the Hold order policy in advance at the time of appointment is the sole
responsibility of the Appointment maker. Customer Care Specialists will direct the new
Representative to contact her District Manager. A new Representative should be told of
her credit limit at time of appointment and again at Training Contact 2. It is the
Appointment maker’s responsibility to notify the new Representative of her credit limit.
Please refer to the training documents, “Contract Scoring Worksheet,” “Contract Scoring
Worksheet Instructions,” and “For Appointment Makers Only,” to ensure that the new
Representative is receiving the correct credit guidelines for her specific score tag. At
Training Contact 2, before the Representatives first order submission, the Appointment
maker may assist in estimating how much of a deposit is required for the new
Representative to send in with her first order. Refer to the worksheet on page 2 of the
training document, “For Appointment Makers Only.”
6. When an order goes on a “C” list hold for over credit limit, will the order
automatically be released when the deposit is posted to the Representative’s
Account? No, the order will not automatically be released when the deposit is posted to
the new Representative’s account. However to support DSM’s with Hold Orders, Credit
will run a report six times daily to show any over limit “C” list hold orders where
payment has posted. The Credit Agents will review these reports and if the entire overlimit
amount posts to the account, they will release the order. DSM/Admin’s should
review their “C” Hold Order and allow 4 hours from the time the payment posts for the
order to be released. Credit Agents will contact DSM/ DSM Administrative Helper by
voicemail and e-mail where insufficient payment has posted. DSM/DSM Administrative
Helper will need to contact new Representatives to expedite payment. As with any hold
order, if not released after10 business days the order will cancel.
Note: To avoid the Representative’s order going to “C” list hold, please inform the new
Representative of the importance of including the required deposit in her regular and addon
orders. This will save precious time and effort on everyone’s part.
7. With the new over limit “C” hold order policy will this have any affect on the way I
review other Hold orders today? No, DSM/DSM Administrative Helper will still need
to review and resolve issues around other Hold orders on a daily basis.