New Representatives all Score Tags LOA 0-3 - Avon the beauty of ...

New Representatives all Score Tags LOA 0-3 & 4-6
Credit Guidelines
New Representatives should be made aware of their Credit Limit and
deposit requirements at time of appointment and again at Training Contact
2, to minimize the occurrence of over limit hold orders. If the
Representative will be sending in an order that puts her account balance
over her Credit Limit, she should be informed of the required deposit
amount and encouraged to send in that deposit with the order. This will
avoid her order being held because it is over her credit limit. .
All fields of the Representative Contract must be completed and accurately
filled out to insure the Representative is tagged properly. Avon cannot
change or rescore a new Representative if she is tagged incorrectly as a
result of a Contract error.
FAQ’s
(Frequently Asked Questions)
1. What are the new credit guidelines starting in C21 LOA 0-3? New credit limits have
been established for M, G & E score tags LOA 0-3. M - $200, G - $300 & E - $400. U &
L scoretags will remain at $100 credit limit. If a new Representative has an order which
is over their credit limit, they will be required to send in a deposit for the amount over
their credit limit when they submit their order. If a deposit is not sent in with the new
Representatives order and the order is over the credit limit her order will go on a “C” list
hold.
2. What are the credit guidelines for new Representatives starting in C21 LOA 4-6? In
the new Representatives 4 th to 6 th Campaign the U & L score tags will remain at $100
credit limit, M - $300, G- $400 & E- $500. New Representatives in LOA 4-6 who send
in orders that are over their credit limit, their order will go on “A” list hold. See the
revised Contract Scoring worksheet for details of the credit limits for all score tags.
3. How will a new Representative know what their credit limit is? A new Representative
will know their credit limit in two ways. 1) At time of Appointment the Appointment
maker will complete the Credit Scoring Worksheet and let the new Representative know
what her credit limit is. 2) When a new Representative logs on to youravon.com she will
see a new Landing page geared for new Representatives only. The new Representative
will see her initial credit limit displayed in the box to the right on the home page along
with contact information of the new Representatives Upline and District Manager.
4. Does a new Representative need to send in a deposit with add on orders that are
over credit limit? Yes, all new Representatives are required to send in a deposit with
every order that puts the Representative’s account balance over their credit limit
regardless if it is a regular campaign order or an add-on order. Example: C-9 has no

previous balance. If the Representative sends in a regular C-9 order of $400 (net sales),
and her credit limit is $100, the Representative would be required to send in $300 deposit
with the C-9 order, leaving a balance of $100. If an add-on order is placed in C9 for $150
(net sales), the balance would be $250 (add-on order of $150 plus prior balance of $100).
The new Representative would be required to send in a deposit of $150 with the C-9 addon
order, leaving a balance of $100.
5. When a new Representative calls a Customer Care Specialist, will the specialist be
able to tell the new Representative how much they are required to send in for a
deposit? No, the Customer Care Specialists are aware of the Credit guidelines however
they do not have the deposit details to share with new Representatives. Customer Care
Specialists can give the Representative her account balance, and let her know she has an
order on hold and she will need to pay everything over her credit limit amount.
Communicating the Hold order policy in advance at the time of appointment is the sole
responsibility of the Appointment maker. Customer Care Specialists will direct the new
Representative to contact her District Manager. A new Representative should be told of
her credit limit at time of appointment and again at Training Contact 2. It is the
Appointment maker’s responsibility to notify the new Representative of her credit limit.
Please refer to the training documents, “Contract Scoring Worksheet,” “Contract Scoring
Worksheet Instructions,” and “For Appointment Makers Only,” to ensure that the new
Representative is receiving the correct credit guidelines for her specific score tag. At
Training Contact 2, before the Representatives first order submission, the Appointment
maker may assist in estimating how much of a deposit is required for the new
Representative to send in with her first order. Refer to the worksheet on page 2 of the
training document, “For Appointment Makers Only.”
6. When an order goes on a “C” list hold for over credit limit, will the order
automatically be released when the deposit is posted to the Representative’s
Account? No, the order will not automatically be released when the deposit is posted to
the new Representative’s account. However to support DSM’s with Hold Orders, Credit
will run a report six times daily to show any over limit “C” list hold orders where
payment has posted. The Credit Agents will review these reports and if the entire overlimit
amount posts to the account, they will release the order. DSM/Admin’s should
review their “C” Hold Order and allow 4 hours from the time the payment posts for the
order to be released. Credit Agents will contact DSM/ DSM Administrative Helper by
voicemail and e-mail where insufficient payment has posted. DSM/DSM Administrative
Helper will need to contact new Representatives to expedite payment. As with any hold
order, if not released after10 business days the order will cancel.
Note: To avoid the Representative’s order going to “C” list hold, please inform the new
Representative of the importance of including the required deposit in her regular and addon
orders. This will save precious time and effort on everyone’s part.
7. With the new over limit “C” hold order policy will this have any affect on the way I
review other Hold orders today? No, DSM/DSM Administrative Helper will still need
to review and resolve issues around other Hold orders on a daily basis.

8. How does a new Representative pay a deposit if the balance amount is “0”? A new
Representative can pay the deposit with her credit card or QuikPay, through Fast Talk,
yourAVON.com or mail a money order to her specific Branch location. All new
Representatives who score a "U" tag must pay by credit card, cashiers check or money order for
the first six Campaigns. After six Campaigns the account may qualify for review by the District
Manager to be removed from NPC (No Personal Check) status, which will enable payment by
check or QuikPay.
DSM’s Only
9. If I do not know your password for the Automated Hold Order Release System, who
do I call? Call the Regional Support Center (RSC) at 1-866-389-2866 to obtain or
change your password.