Avon Fast Talk! - Comcast.net

Placing your orders using FAST Talk
FAST Talk Automated Telephone Access lets you place orders and manage your account
by phone using Touch Tone or Voice commands and without paying the $7 phone-in fee
for regular campaign orders. FAST Talk is available 24/7* with virtually no wait time.
How do I use FAST Talk?
Call the Customer Service number printed on your invoice. Enter your account number
and confirm that we have accessed your account. At the Main Menu, you have a choice
of several automated options:
• Order Entry
• Product Availability
• Order Status
• Make a Payment
• Ordering Schedule
• Account Information, including account balance, Award Sales, President’s Points and more.
To use Touch Tone Order Entry:
• Say “Order Entry,” from the Main Menu. Then press 1 to select Touch Tone Order Entry.
Entering prompts by Touch Tone eliminates the effect that background noise
has on FAST Talk.
• Use the star (*) menu to change campaigns, complete the order or delete items.
• Use the pound (#) sign, when prompted, to move most efficiently through the system.
To use all other features within FAST Talk:
• Use Voice or Touch Tone for all prompts requiring a “yes” or “no” answer:
You may press 1 for “yes” or 2 for “no.”
• To make a payment: Say the amount in dollars and cents: “One hundred twenty dollars
and fifty cents.”
FAST Talk Tips:
• FAST Talk works best when you call from a quiet place because the system
is programmed to be sensitive to sound. Any background noise may interfere
with your voice being recognized by the system. Speak in a normal manner,
with a regular tone of voice and at a regular pace.
• When ordering from special flyers (Outlet, Look Beautiful for Less, etc.),
say the campaign number printed on the front or back of the flyer that is closest
to the campaign of your order. Do not say the name of the flyer.
*Routine maintenance may cause FAST Talk to be temporarily unavailable.
January 2010
Avon Products, Inc. 77833-9
FAST Talk: 1-513-551-AVON (2866)

When you call FAST Talk, you access the Main Menu
If you want to: Be prepared with:
Follow prompts and say: FAST Talk delivers:
• Regular campaign orders
• Add-on orders
• Backorders up to 2 campaigns
“Order Entry”
• Select touch tone or speak
• Select Add-On or Regular Order
• Campaign numbers
• Product numbers
• Quantities
Place an order
• Account balance
• Summary of charges and credits
to your account
“Account Information,”
then say “Account Balance”
• Paper and pen to record your
balance and details you wish
to remember
Get account
balance
• Total number of outstanding returns
• Outstanding returns by campaign
“Account Information,”
then say “Returns Status”
• The campaign(s) in which
you were credited for the item
Get the status
of returns
• Current Award Sales by campaign
and cycle-to-date
“Account Information,”
then say “Award Sales”
• Paper and pen to write down
your Award Sales
Find out current
Award Sales
• Your available President’s Points
• Expiration date(s) of points
“Account Information,”
then say “President’s Points”
• Paper and pen to write down
your President’s Points
Get status of
President’s Points
• Billing date • Shipping method
• Number of packages
• Tracking numbers
“Order Status”
• Paper and pen to write down
tracking numbers
Find out when order
processed to ship
• In addition to the above features, you can
also use “Order Status” to receive a list
of items not shipped with the order,
and when they are expected to ship
“Order Status”
• Paper and pen to write down
all products not available
for shipment
Get shorted
products
• Immediate posting to your account of your
credit or debit card payment
“Make a Payment”
• Card number
• Expiration date
Make a personal
credit or debit card
payment
• Date to submit electronic order
(yourAVON.com and FAST Talk)
• Date order is scheduled to ship
• Availability of products, indicating:
currently available, temporarily out of stock
and no longer available
Check product
availability
FAST Talk: 1-513-551-AVON (2866)
• Campaign number “Ordering Schedule”
Check when
regular orders
should be submitted
“Product Availability”
• Current campaign numbers
• Product numbers
• A trained Specialist available to help you
manage your account
“Specialist”
• Any specific information for your
situation, including campaign
number, date of billing, etc.
Speak to
a Specialist