MEMBER - WellCare
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Safety First<br />
Check out the safety tips below. If you’re in the hospital, they’ll help you<br />
improve the quality of care you receive.<br />
1. Look for experience. If you have a scheduled hospital visit, choose a<br />
network hospital that performs that test or procedure often.<br />
Here’s why: According to the Agency for Healthcare Research and Quality,<br />
patients have better results when they are treated in hospitals with lots of<br />
experience with their procedure<br />
2. Pay attention. Watch to see whether the health care workers are washing<br />
their hands before and after direct contact with you.<br />
Here’s why: Hand-washing is one of the most important ways to prevent<br />
infection<br />
3. Understand your treatment plan. Ask your doctor or nurse to explain what<br />
will happen and what you should do once you get home.<br />
Here’s why: At home, it’ll be up to you to remember what medicines to<br />
take when and what after-care you need—knowing your plan can help<br />
prevent emergencies and a repeat hospital visit<br />
Stay tuned! We’ll give more safety tips in our upcoming newsletters.<br />
Source: ahrq.gov<br />
GEORGIA | 2012 | ISSUE I<br />
<strong>MEMBER</strong><br />
FOCUS<br />
Did you know OTC items can now be ordered online? See page 3 for details. <br />
In This Issue <br />
We hope you’ll take a minute from<br />
your day to read through this issue.<br />
Think of it as a little “hello” from us,<br />
full of information and articles that’ll<br />
help you and your family get the<br />
most from your plan and live better.<br />
This quarter features:<br />
• Formulary updates<br />
• A NEW way to order OTC items<br />
• Weighing in on weight<br />
• And more<br />
Numbers to Know<br />
We’re just a phone call<br />
(or click) away!<br />
Call Member Services:<br />
1-866-231-1821<br />
TTY/TDD 1-877-247-6272<br />
Monday–Friday,<br />
7 a.m. to 7 p.m. Eastern<br />
georgia.wellcare.com
Weighing In On Weight<br />
Was your child’s BMI too high? Weighing more than what’s<br />
ideal can have some serious consequences, putting children<br />
at increased risk for heart disease, diabetes, arthritis-related<br />
conditions, high blood pressure and some cancers. These<br />
tips will help you dial up activity levels and scale back on<br />
calories.<br />
Be Active<br />
The gym isn’t the only place for exercise. When it comes to<br />
being active, challenge your family to think outside the box.<br />
Incorporate tasks like washing and waxing the car or raking<br />
leaves. Get playful too. Organize a game of basketball,<br />
volleyball or touch football. Grab a jump rope. Swim, ride a<br />
bike or play tag. These things may not sound like much but<br />
they add up – and that matters. Make time for 30 minutes a<br />
day, 5 days a week and you’re doing great.<br />
Make playtime count as exercise.<br />
Try a game of basketball, volleyball or even tag.<br />
Wake Up To Breakfast<br />
Here’s a reason to fill up their cereal bowl: Studies show<br />
that people who skip breakfast are more likely to be<br />
overweight than those who eat it. Without that morning<br />
meal, kids may overeat at lunch or snack more often.<br />
Setting the alarm a few minutes earlier is a great way to<br />
sneak breakfast time into your day. Take the chance to<br />
sit down with your child. Ask them how they’re feeling<br />
or what they expect to happen at school during the day.<br />
Simply no time? Pack a “breakfast bag” the night before.<br />
Put together peanut butter on whole-grain bread, yogurt,<br />
fresh fruit or trail mix. They all travel easily.<br />
2 Member Newsletter <br />
Slow Down On Fast Food<br />
Hitting the drive-through may be quick, but it’s not good<br />
for your little one. Fast food is usually high in calories and<br />
fat – two things that are bad for weight loss. Try to limit<br />
the number of these meals you serve up every week.<br />
Instead, look for options that are lower in fat and offer<br />
up fruits and veggies as snacks rather than junk food.<br />
Find Out More<br />
Visit www.cdc.gov/healthyweight/children/index.html<br />
for more ideas on how to help your child maintain a<br />
healthy weight.<br />
Source: WebMD, Kidshealth.org
Notice Of Privacy Practices<br />
We keep your health information private, just like the law says we should. Find out how we can use your health info, along<br />
with what your control and access rights are, by checking out our Notice of Privacy Practices.<br />
If we change anything about these practices, we’ll post a new one to our website, georgia.wellcare.com. If there are a lot<br />
of changes, we’ll mail you a copy. But, we also want you to know that you can ask for a hard copy at any time. Just give<br />
Customer Service a call. The number and hours are on the cover of this newsletter.<br />
Easy = Ordering OTC Items On The Web<br />
Did you know that you can place your monthly order for over-the-counter (OTC) items on the member website?<br />
If you have not registered, just go to our website (georgia.wellcare.com). Click on the words “Member Sign Up.” This will bring<br />
you to the registration page. Answer a few simple questions and you’re ready to go!<br />
Look under the Member Toolbox and click on Over the Counter (OTC) Items. You can place your order anytime during the<br />
month. If you choose to call Customer Service and place your order with an agent, you may be able to save time by calling later<br />
in the month. Call wait times can sometimes be higher in the first week of the month. Wait times are usually lower toward the<br />
middle or end of the month.<br />
Our automated phone system is another great way to order your OTC items. To place an OTC order using this system, just call<br />
1-877-389-9457; then press “0.” The phone system will ask for your member ID number and date of birth. Once verified by the<br />
system, you will hear an option to place an OTC order or to review a prior order. Just follow the prompts.<br />
You can make use of the website and automated phone system 24 hours a day, 7 days a week.<br />
Member Newsletter<br />
3
Keep Your Member ID Card<br />
Handy<br />
It lets your doctor know the “ins and outs” of your plan. Be sure<br />
you have it on you and it is up to date at all times. Call Customer<br />
Service to make personal changes.<br />
Did You Know?<br />
Sometimes it’s okay for a provider to bill you. One reason is<br />
relevant co-pays. Also, when you agree to be seen as a self-pay<br />
patient before getting services, you’re responsible for the costs.<br />
Know you may get a bill in the mail.<br />
4 Member Newsletter <br />
Brush Up On<br />
Speaking Up<br />
Striking up a conversation with your child’s<br />
dentist can seem like a tough task – but it<br />
doesn’t have to be. Brush up on ways to share<br />
what’s on your mind.<br />
First, find a dentist who makes you both<br />
smile. Then visit often! If you go once every<br />
6 months like we recommend, the staff will<br />
get to know you and your family and you’ll<br />
feel welcome there. In fact, we hope you’ll<br />
come to think of it as your dental home.<br />
Once you find your dental home and feel<br />
comfortable, it’s easier to bring up questions.<br />
Ask these 3 (or more!) after every appointment:<br />
• How does my child’s mouth look?<br />
• What treatments were done?<br />
• How can I help my child improve?<br />
Take note of the answers and work with your<br />
child on their routine.<br />
Need help finding a smile-worthy dentist?<br />
Go to www.dentaquestgov.com for all-hours<br />
access to your options.<br />
Member ID #: <br />
Member: <br />
Effective Date: <br />
Primary Care Physician<br />
<br />
<br />
<br />
<br />
<br />
Phone: <br />
After Hours: <br />
Medicaid #: <br />
CO-PAY INFORMATION<br />
Office Visit___________ $<br />
Emergency Room _____ $<br />
Pharmacy ___________ $<br />
Hospital _____________ $<br />
Ambulatory Surg. _____$
Don’t Wait To Vaccinate <br />
It’s important to get your child vaccinated on time. Talk to<br />
his or her primary care physician (PCP) for help deciding what<br />
shots are needed when.<br />
What Are Vaccines?<br />
Vaccines, also called immunizations, are shots that help keep<br />
people from getting certain diseases. Some common ones<br />
protect against:<br />
• Whooping cough<br />
• Hepatitis<br />
• Mumps<br />
• Diphtheria<br />
• Chicken pox<br />
• Polio<br />
• Tetanus<br />
• Measles<br />
When Does a Child Need Shots?<br />
From birth on, you should expect your child to receive a shot at<br />
almost every checkup.<br />
Questions?<br />
If a Child Has a Fever, Can He or She Still<br />
Get Immunized?<br />
Your child’s PCP is the best judge as to whether or not this is<br />
a good idea.<br />
Do Shots Hurt Babies?<br />
First, remember that a shot’s sting is temporary and much less<br />
difficult than any of the diseases mentioned above. Second,<br />
know that your baby picks up feelings from your expression<br />
and body language – which means staying calm helps. Talk<br />
quietly and offer a soft touch. Make eye contact and smile.<br />
Why Should a Child Receive the Chicken<br />
Pox Vaccine?<br />
Grownups are more likely to die from chicken pox and its<br />
complications, and the chicken pox (varicella) vaccine protects<br />
children into adulthood. If an immunized person gets chicken pox,<br />
the illness will be much milder than for someone who is not.<br />
Talk to your child’s PCP, call the Personal Health Advisor line 24/7 at 1-800-919-8807 or reach out to Customer Service.<br />
Member Newsletter <br />
5
Q1 Medicaid Formulary Update 2012<br />
The generic drugs listed below are now available to <strong>WellCare</strong> of Georgia members at the lowest co-payment, and the brand-name<br />
drugs have been removed from the <strong>WellCare</strong> of Georgia Preferred Drug List:<br />
BRAND NAMe GeNeRIC NAMe<br />
The following changes have been made to the <strong>WellCare</strong> of Georgia Medicaid Preferred Drug List: <br />
THeRAPeUTIC ClASS<br />
Cleocin HCl® 75mg capsules Clindamycin HCl 75mg capsules Anti-infective Agent<br />
Derma-Smoothe/FS® 0.01% Topical Body Oil<br />
Derma-Smoothe/FS® 0.01% Topical Scalp Oil<br />
Malarone® Pediatric 62.5mg-25mg tablets<br />
Malarone® 250mg-100mg tablets<br />
Atorvastatin Calcium 10mg, 20mg, 40mg, 80mg tablets (ST)<br />
Diabetic Tussin® DM liquid (AL = 21 years of age and younger)<br />
Fluoxetine 40mg capsules<br />
Fosinopril 10mg, 20mg, 40mg tablets<br />
Fluocinolone Acetanide 0.01% Topical<br />
Body Oil<br />
Fluocinolone Acetanide 0.01% Topical<br />
Scalp Oil<br />
Atovaquone/Proguanil Hydrochloride<br />
Pediatric 62.5mg-25mg Tablet<br />
Atovaquone/Proguanil Hydrochloride<br />
250mg-100mg Tablet<br />
ADDITIONS<br />
Gemcitabine 200mg/5.26mL, 2gm/52.6mL, 1gm/26.3mL injection (PA)<br />
Incivek 375mg tablet (PA, QL = #504 tablets/365 days)<br />
Jakafi® 5mg, 10mg, 15mg, 20mg, 25mg tablets (PA)<br />
Juvisync® 100mg/10mg, 100mg/20mg, 100mg/40mg tablets (ST)<br />
Pegasys ProClick 135mg/0.5mL, 180mg/0.5mL Autoinjector (PA)<br />
Q-Tapp DM elixir (AL = 21 years of age and younger)<br />
Quinapril 5mg, 10mg, 20mg, 40mg tablets<br />
Ramipril 1.25mg, 2.5mg, 5mg, 10mg capsules<br />
Robafen AC syrup (AL = 21 years of age and younger)<br />
Suprax® 400mg tablet (QL = #1 tablet/31 days)<br />
Trospium 20mg tablets<br />
Victrelis® 200mg capsules (PA, QL = #372 capsules/31 days)<br />
Vyvanse® 20mg, 30mg, 40mg, 50mg, 60mg, 70mg capsules (QL = #31 tablets/31 days)<br />
Xarelto® tablets (10mg tablets; QL = #35 tablets/365 days)<br />
Zenpep® (Lipase 25,000unit) DR capsules<br />
PA = Prior Authorization<br />
6 Member Newsletter <br />
QL = Quantity Limit<br />
ST = Step Therapy<br />
AL= Age Limit<br />
Topical Anti-inflammatory Agents<br />
Topical Anti-inflammatory Agents<br />
Antimalarial Agent<br />
Antimalarial Agent
BPM PE liquid<br />
Bromphenex® DM liquid<br />
Clotrimazole/betamethasone cream, lotion<br />
Cytomel® 5mcg, 25mcg tablets<br />
Doxycycline monohydrate 50mg, 75mg, 100mg capsules<br />
Doxycycline monohydrate 25mg/mL powder for suspension<br />
Gani-Tuss NR liquid<br />
Gani-Tuss-DM NR liquid<br />
K-Vescent 20mEq effervescent tablets<br />
Mebendazole 100mg chewable tablets<br />
Optics 0.9% eye wash solution<br />
Poly-Pred® ophthalmic suspension<br />
Vesicare® 5mg, 10mg tablets<br />
ReMOVAlS<br />
We have changed the utilization management criteria for the following medications on the <strong>WellCare</strong> of Georgia Medicaid Preferred Drug List: <br />
DRUG NAMe CHANGe<br />
Bupap 650-50 tablets Added QL = #93 tablets/31 days<br />
Butalbital/acetaminophen/caffeine 50mg-325mg-40mg tablets<br />
and capsules<br />
Butalbital/acetaminophen/caffeine 50mg-500mg-40mg tablets<br />
and capsules<br />
Added QL = #186/31 days<br />
Added QL = #124/31 days<br />
Clindamycin Palmitate HCl 75mg/mL oral solution Increased QL = #2400mL/31 days<br />
Diazepam 2.5mg, 10mg, 20mg rectal gel Removed PA, QL remains #3/31 days<br />
Nortriptyline 10mg/5mL solution Added QL = #1500mL/31 days<br />
Ovide® Lotion, 0.5% Increased QL = # 118mL/31 days<br />
Accu-Chek® Active; Accu-Chek® Aviva Plus, Accu-Chek® Comfort<br />
Curve; Accu-Chek® Compact; FreeStyle®; FreeStyle® Lite;<br />
Precision Xtra® Test Strips<br />
PA = Prior Authorization<br />
QL = Quantity Limit<br />
Please visit georgia.wellcare.com to view the current preferred drug list and pharmacy updates<br />
Increased QL: for members 21 years of age and younger<br />
#200/31 days<br />
Member Newsletter<br />
7
211 Perimeter Center Parkway<br />
Suite 800<br />
Atlanta, GA 30346<br />
Para solicitar este documento en español, llame al Servicio<br />
al Cliente al 1-866-231-1821 (TTY/TDD 1-877-247-6272).<br />
GA018199_CAD_NEW_ENG State Approved 04132012<br />
©<strong>WellCare</strong> 2012 GA_03_12 43644<br />
What Is BMI?<br />
Underweight. Average. Overweight. Obese. Body<br />
Mass Index (BMI) is a number calculated from a<br />
child’s weight and height that corresponds to<br />
these categories. It can help show body fatness<br />
in most children and teens – which is important,<br />
because sometimes weight issues can lead to health<br />
problems.<br />
Health experts Say…<br />
BMI is a good tool for children and teens aged 2–19.<br />
An easy way to find out your child’s BMI is to ask<br />
their doctor. Or, visit www.cdc.gov/bmi and click<br />
Child and Teen BMI Calculator to get your little<br />
one’s number. Keep in mind that, for children, BMI<br />
is used as a first screen. If your child has a high BMI,<br />
their health care provider would need to do more<br />
evaluations.<br />
Source: Center for Disease Control and Prevention