Satellite® T210/T230 Series User's Guide - Howard Computers
Satellite® T210/T230 Series User's Guide - Howard Computers
Satellite® T210/T230 Series User's Guide - Howard Computers
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182 If Something Goes Wrong<br />
If you need further assistance<br />
If you need further assistance<br />
If you have followed the recommendations in this chapter and are<br />
still having problems, you may need additional technical assistance.<br />
This section contains the steps to take to ask for help.<br />
Before you contact Toshiba<br />
Since some problems may be related to the operating system or the<br />
program you are using, it is important to investigate other sources<br />
of assistance first.<br />
Try the following before you contact Toshiba:<br />
❖ Review the troubleshooting information in your operating<br />
system documentation.<br />
❖ If the problem occurs while you are running a program, consult<br />
the program’s documentation for troubleshooting suggestions.<br />
Contact the software company’s technical support group for<br />
their assistance.<br />
❖ Consult the dealer from whom you purchased your computer<br />
and/or program. Your dealer is your best source for current<br />
information.<br />
For the detailed specifications for your computer, visit<br />
pcsupport.toshiba.com. Click Product Support, search for your<br />
model, and then click Detailed Specs.<br />
Contacting Toshiba<br />
If you still need help and suspect that the problem is<br />
hardware-related, Toshiba offers a variety of resources to help<br />
you.<br />
Toshiba’s Technical Support Web site<br />
For technical support, or to stay current on the most recent software<br />
and hardware options for your computer, and for other product<br />
information, be sure to regularly check the Toshiba Web site at<br />
pcsupport.toshiba.com.<br />
Toshiba voice contact<br />
Before calling Toshiba, make sure you have:<br />
❖ Your computer’s serial number<br />
❖ The computer and any optional devices related to the problem<br />
❖ Backup copies of your Windows ® operating system and all<br />
other preloaded software on your choice of media