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HP LaserJet M1005 MFP user guide - ENWW

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Control panel message Description Recommended action<br />

50.9 F<strong>user</strong> Error Turn off then on The device has experienced an internal<br />

hardware error.<br />

If the error persists, contact <strong>HP</strong> Customer<br />

Care. See <strong>HP</strong> Customer Care or the<br />

support flyer that came in the device box.<br />

Turn off the power by using the power<br />

switch, wait at least 30 seconds, and then<br />

turn on the power and wait for the device to<br />

initialize.<br />

If a surge protector is being used, remove<br />

it. Plug the device directly into the wall<br />

socket. Use the power switch to turn the<br />

device on.<br />

If the error persists, contact <strong>HP</strong> Customer<br />

Care. See <strong>HP</strong> Customer Care or the<br />

support flyer that came in the device box.<br />

52 Scanner Error Turn off then on The device has experienced a scanner error. Turn off the power by using the power<br />

switch, wait at least 30 seconds, and then<br />

turn on the power and wait for the device to<br />

initialize.<br />

54.1C Error Turn off then on The device has experienced an internal<br />

hardware error.<br />

Engine comm. Error The device has experienced an internal<br />

hardware error.<br />

If a surge protector is being used, remove<br />

it. Plug the device directly into the wall<br />

socket. Use the power switch to turn the<br />

device on.<br />

If the error persists, contact <strong>HP</strong> Customer<br />

Care. See <strong>HP</strong> Customer Care or the<br />

support flyer that came in the device box.<br />

Turn off the power by using the power<br />

switch, wait at least 30 seconds, and then<br />

turn on the power and wait for the device to<br />

initialize.<br />

If a surge protector is being used, remove<br />

it. Plug the device directly into the wall<br />

socket. Use the power switch to turn the<br />

device on.<br />

If the error persists, contact <strong>HP</strong> Customer<br />

Care. See <strong>HP</strong> Customer Care or the<br />

support flyer that came in the device box.<br />

1. Turn off the power by using the power<br />

switch, and then wait at least 30<br />

seconds.<br />

2. If a surge protector is being used,<br />

remove it. Plug the device directly into<br />

the wall socket.<br />

3. Turn on the power and wait for the<br />

device to initialize.<br />

If the error persists, contact <strong>HP</strong> Customer<br />

Care. See <strong>HP</strong> Customer Care or the<br />

support flyer that came in the device box.<br />

84 Chapter 9 Problem solving <strong>ENWW</strong>

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