HP LaserJet M1005 MFP user guide - ENWW

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Problem-solving checklist Step number Follow these steps when trying to solve a problem with the device. Verification step Possible problems Solutions 1 Is the power on? When the device is connected to a grounded power source and is turned on, the control panel shows Initializing..., and the main motor rotates for approximately 10 seconds. 2 Does Ready appear in the device control panel? The control panel should function without error messages. 3 Do information pages print? Print a Configuration report. See Information pages. 4 Does the device copy? Place the Configuration report on the flatbed scanner and make a copy. No power due to failed power source, cable, switch, or fuse. 1. Verify that the device is plugged in. 2. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the device directly into the wall or into a different outlet. Motor does not rotate. 1. Verify that the print cartridge is installed correctly. See Changing the print cartridge. 2. Verify that the top cover is closed. Control panel shows an error. See Control-panel messages for a list of common messages that will help you correct the error. An error message appears on the controlpanel display. Media does not move smoothly through the device paper path. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. See Control-panel messages for a list of common messages that will help you correct the error. Make sure that media that meets HP specifications. See Media specifications Clean the paper path. See To clean the paper path. Poor print quality. See Print quality problems. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. Poor copy quality from the flatbed. 1. Clean the flatbed glass. See To clean the scanner glass. 2. If, after performing the maintenance, the problem persists, see Copy problems. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. 74 Chapter 9 Problem solving ENWW
Step number Verification step Possible problems Solutions 5 Does the device print from the computer? Connect the USB cable to the device and the computer. Use a word-processing program to send a print job to the device. 6 Does the device scan to the computer? Initiate a scan from the basic desktop software at your computer. Software is not installed correctly or an error occurred during software installation. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. The cable is not connected correctly. Reconnect the cable. An incorrect driver is selected. Select the proper driver. Other devices are connected to the USB port. There is a port driver problem in Microsoft Windows. Disconnect the other devices and try again to print. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. The cable is not connected correctly. Reconnect the cable. Software is not installed correctly or an error occurred during software installation. Uninstall and then reinstall the device software. Verify that you are using the correct installation procedure and the correct port setting. If the error persists, turn off the device and then turn on the device. If the error still persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. ENWW Problem-solving checklist 75
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HP LaserJet M1005 MFP User Guide
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Copyright and License © 2006 Copyr
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Envelope storage ..................
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Output bin ........................
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viii ENWW
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Device features Print ● Prints le
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Control panel 1 2 3 4 9 8 5 6 7 1 C
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Minimum system requirements In orde
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Printer driver The device comes wit
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Software for Windows See the gettin
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12 Chapter 2 Software ENWW
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General guidelines Some media might
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Guidelines for using media The foll
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Envelopes HP recommends that you pr
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Letterhead and preprinted forms Let
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Table 3-2 Tray 1 specifications Med
Page 34 and 35: 24 Chapter 3 Media specifications E
Page 36 and 37: Loading media The following section
Page 38 and 39: Controlling print jobs This section
Page 40 and 41: To change the default media type 1.
Page 42 and 43: Using features in the Windows print
Page 44 and 45: Setting a custom paper size from th
Page 46 and 47: 4. After one side has been printed,
Page 48 and 49: Printing a cover page (Macintosh) I
Page 50 and 51: 6. Maintaining the same orientation
Page 52 and 53: Canceling a print job If a print jo
Page 54 and 55: Starting a copy job To make copies
Page 56 and 57: Adjusting the lighter/darker (contr
Page 58 and 59: To adjust the default copy size NOT
Page 60 and 61: Copying onto media of different typ
Page 62 and 63: Copying two-sided documents Copying
Page 64 and 65: Copying photos and books To copy a
Page 66 and 67: 56 Chapter 6 Copy ENWW
Page 68 and 69: Understanding scanning methods You
Page 70 and 71: Scanning by using other software Th
Page 72 and 73: 2. Gently close the lid. 3. Gently
Page 74 and 75: Resolution and color guidelines The
Page 76 and 77: Information pages Information pages
Page 78 and 79: Outside the United States, you can
Page 80 and 81: 2. Clean the white document lid bac
Page 82 and 83: 4. Insert the cartridge into the de
Page 86 and 87: Clearing jams This section contains
Page 88 and 89: Input trays CAUTION Do not use shar
Page 90 and 91: Output bin CAUTION Do not use sharp
Page 92 and 93: Control-panel messages The majority
Page 94 and 95: Control panel message Description R
Page 96 and 97: 3. Click Properties, or click Print
Page 98 and 99: Problem Cause Solution Toner smears
Page 100 and 101: Problem Cause Solution Toner appear
Page 102 and 103: Problem Cause Solution The device d
Page 104 and 105: Problem Cause Solution Black dots o
Page 106 and 107: Performance problems Problem Cause
Page 108 and 109: Scan-quality problems Preventing pr
Page 110 and 111: Solving common Macintosh problems P
Page 112 and 113: Problem-solving tools The section d
Page 114 and 115: Supplies Product name Description P
Page 116 and 117: 106 Appendix A Accessories and orde
Page 118 and 119: Hewlett-Packard limited warranty st
Page 120 and 121: Availability of support and service
Page 122 and 123: Guidelines for repacking the device
Page 124 and 125: Physical specifications Table C-1 P
Page 126 and 127: 116 Appendix C Device specification
Page 128 and 129: FCC compliance This equipment has b
Page 130 and 131: HP LaserJet printing supplies It's
Page 132 and 133: Declaration of conformity Declarati
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Finnish laser statement LASERTURVAL
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USB Universal serial bus (USB) is a
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default media size and type, settin
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troubleshooting Macintosh 100 types
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selecting trays by 28 specification
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HP LaserJet M1005 MFP user guide - ENWW

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