HP LaserJet M1005 MFP user guide - ENWW
HP LaserJet M1005 MFP user guide - ENWW
HP LaserJet M1005 MFP user guide - ENWW
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Problem-solving checklist<br />
Step<br />
number<br />
Follow these steps when trying to solve a problem with the device.<br />
Verification step Possible problems Solutions<br />
1 Is the power on?<br />
When the device is connected<br />
to a grounded power source<br />
and is turned on, the control<br />
panel shows Initializing...,<br />
and the main motor rotates<br />
for approximately 10 seconds.<br />
2 Does Ready appear in the<br />
device control panel?<br />
The control panel should<br />
function without error<br />
messages.<br />
3 Do information pages print?<br />
Print a Configuration report.<br />
See Information pages.<br />
4 Does the device copy?<br />
Place the Configuration report<br />
on the flatbed scanner and<br />
make a copy.<br />
No power due to failed power source,<br />
cable, switch, or fuse.<br />
1. Verify that the device is plugged in.<br />
2. Verify that the power cable is<br />
functional and that the power switch<br />
is on.<br />
3. Check the power source by plugging<br />
the device directly into the wall or into<br />
a different outlet.<br />
Motor does not rotate. 1. Verify that the print cartridge is<br />
installed correctly. See Changing the<br />
print cartridge.<br />
2. Verify that the top cover is closed.<br />
Control panel shows an error. See Control-panel messages for a list of<br />
common messages that will help you<br />
correct the error.<br />
An error message appears on the controlpanel<br />
display.<br />
Media does not move smoothly through the<br />
device paper path.<br />
If the error persists, contact <strong>HP</strong> Customer<br />
Care. See <strong>HP</strong> Customer Care or the<br />
support flyer that came in the device box.<br />
See Control-panel messages for a list of<br />
common messages that will help you<br />
correct the error.<br />
Make sure that media that meets<br />
<strong>HP</strong> specifications. See Media specifications<br />
Clean the paper path. See To clean the<br />
paper path.<br />
Poor print quality. See Print quality problems.<br />
If the error persists, contact <strong>HP</strong> Customer<br />
Care. See <strong>HP</strong> Customer Care or the<br />
support flyer that came in the device box.<br />
Poor copy quality from the flatbed. 1. Clean the flatbed glass. See To clean<br />
the scanner glass.<br />
2. If, after performing the maintenance,<br />
the problem persists, see Copy<br />
problems.<br />
If the error persists, contact <strong>HP</strong> Customer Care. See <strong>HP</strong> Customer Care or the support<br />
flyer that came in the device box.<br />
74 Chapter 9 Problem solving <strong>ENWW</strong>
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