HP LaserJet M1005 MFP user guide - ENWW
HP LaserJet M1005 MFP user guide - ENWW HP LaserJet M1005 MFP user guide - ENWW
Problem Cause Solution The device does not pull media from the media input tray. Performance problems The device might be in manual feed mode. The pickup roller might be dirty or damaged. The paper-length adjustment control in tray 1 is set at a length that is greater than the media size. ● If Manual feed appears on the device controlpanel display, press Menu/Enter to print the job. ● Verify that the device is not in manual feed mode and print your job again. Contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. Adjust the paper-length adjustment control to the correct length. Try the tips in this section if pages exit the device, but have nothing printed on them, or when the device does not print any pages. Problem Cause Solution Pages print but are totally blank. The sealing tape might still be in the print cartridge. The document might contain blank pages. Verify that the sealing tape has been completely removed from the print cartridge. Check the document that you are printing to see if content appears on all of the pages. The device might be malfunctioning. To check the device, print a Configuration report. See Information pages. Pages print slowly. Certain media types can slow the print job. Pages did not print. The device might not be pulling media correctly. Print on a different type of media. See Media-handling problems. The media is jamming in the device. Clear the jam. See Clearing jams. The USB cable might be defective or incorrectly connected. Other devices are running on your computer. ● Disconnect the USB cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try using a different USB cable. The device might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the device, the other device might be interfering. To connect and use the device, you must disconnect the other device or you must use two USB ports on the computer. 92 Chapter 9 Problem solving ENWW
Copy problems Preventing problems The following are a few simple steps you can take to improve copy quality: ● Use quality originals. ● Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images and problems with the OCR program. See Loading documents to copy or scan for instructions. NOTE Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact HP Customer Care. See HP Customer Care or the flyer that came in the device box. Image problems Problem Cause Solution Images are missing or faded. Vertical white or faded stripes appear on the copy. Unwanted lines appear on the copy. The print-cartridge toner-level might be low. Replace the print cartridge. See Changing the print cartridge. The original might be of poor quality. If your original is too light or damaged, the copy might not be able to compensate, even if you adjust the contrast. If possible, find an original document in better condition. The original might have a colored background. The media might not meet HP specifications. The print-cartridge toner-level might be low. The photosensitive drum inside the print cartridge might have been scratched. Colored backgrounds might cause images in the foreground to blend into the background, or the background might appear in a different shade. If possible, use an original document without a colored background. Use media that meets HP specifications. See Media specifications. Replace the print cartridge. See Changing the print cartridge. Install a new HP print cartridge. See Changing the print cartridge. ENWW Copy problems 93
- Page 52 and 53: Canceling a print job If a print jo
- Page 54 and 55: Starting a copy job To make copies
- Page 56 and 57: Adjusting the lighter/darker (contr
- Page 58 and 59: To adjust the default copy size NOT
- Page 60 and 61: Copying onto media of different typ
- Page 62 and 63: Copying two-sided documents Copying
- Page 64 and 65: Copying photos and books To copy a
- Page 66 and 67: 56 Chapter 6 Copy ENWW
- Page 68 and 69: Understanding scanning methods You
- Page 70 and 71: Scanning by using other software Th
- Page 72 and 73: 2. Gently close the lid. 3. Gently
- Page 74 and 75: Resolution and color guidelines The
- Page 76 and 77: Information pages Information pages
- Page 78 and 79: Outside the United States, you can
- Page 80 and 81: 2. Clean the white document lid bac
- Page 82 and 83: 4. Insert the cartridge into the de
- Page 84 and 85: Problem-solving checklist Step numb
- Page 86 and 87: Clearing jams This section contains
- Page 88 and 89: Input trays CAUTION Do not use shar
- Page 90 and 91: Output bin CAUTION Do not use sharp
- Page 92 and 93: Control-panel messages The majority
- Page 94 and 95: Control panel message Description R
- Page 96 and 97: 3. Click Properties, or click Print
- Page 98 and 99: Problem Cause Solution Toner smears
- Page 100 and 101: Problem Cause Solution Toner appear
- Page 104 and 105: Problem Cause Solution Black dots o
- Page 106 and 107: Performance problems Problem Cause
- Page 108 and 109: Scan-quality problems Preventing pr
- Page 110 and 111: Solving common Macintosh problems P
- Page 112 and 113: Problem-solving tools The section d
- Page 114 and 115: Supplies Product name Description P
- Page 116 and 117: 106 Appendix A Accessories and orde
- Page 118 and 119: Hewlett-Packard limited warranty st
- Page 120 and 121: Availability of support and service
- Page 122 and 123: Guidelines for repacking the device
- Page 124 and 125: Physical specifications Table C-1 P
- Page 126 and 127: 116 Appendix C Device specification
- Page 128 and 129: FCC compliance This equipment has b
- Page 130 and 131: HP LaserJet printing supplies It's
- Page 132 and 133: Declaration of conformity Declarati
- Page 134 and 135: Finnish laser statement LASERTURVAL
- Page 136 and 137: USB Universal serial bus (USB) is a
- Page 138 and 139: default media size and type, settin
- Page 140 and 141: troubleshooting Macintosh 100 types
- Page 142: selecting trays by 28 specification
Problem Cause Solution<br />
The device does not pull<br />
media from the media<br />
input tray.<br />
Performance problems<br />
The device might be in manual feed<br />
mode.<br />
The pickup roller might be dirty or<br />
damaged.<br />
The paper-length adjustment control<br />
in tray 1 is set at a length that is<br />
greater than the media size.<br />
● If Manual feed appears on the device controlpanel<br />
display, press Menu/Enter to print the job.<br />
● Verify that the device is not in manual feed mode<br />
and print your job again.<br />
Contact <strong>HP</strong> Customer Care. See <strong>HP</strong> Customer Care or<br />
the support flyer that came in the device box.<br />
Adjust the paper-length adjustment control to the correct<br />
length.<br />
Try the tips in this section if pages exit the device, but have nothing printed on them, or when the<br />
device does not print any pages.<br />
Problem Cause Solution<br />
Pages print but are<br />
totally blank.<br />
The sealing tape might still be in the<br />
print cartridge.<br />
The document might contain blank<br />
pages.<br />
Verify that the sealing tape has been completely<br />
removed from the print cartridge.<br />
Check the document that you are printing to see if<br />
content appears on all of the pages.<br />
The device might be malfunctioning. To check the device, print a Configuration report. See<br />
Information pages.<br />
Pages print slowly. Certain media types can slow the<br />
print job.<br />
Pages did not print. The device might not be pulling<br />
media correctly.<br />
Print on a different type of media.<br />
See Media-handling problems.<br />
The media is jamming in the device. Clear the jam. See Clearing jams.<br />
The USB cable might be defective or<br />
incorrectly connected.<br />
Other devices are running on your<br />
computer.<br />
● Disconnect the USB cable at both ends and<br />
reconnect it.<br />
● Try printing a job that has printed in the past.<br />
● Try using a different USB cable.<br />
The device might not share a USB port. If you have an<br />
external hard drive or network switchbox that is<br />
connected to the same port as the device, the other<br />
device might be interfering. To connect and use the<br />
device, you must disconnect the other device or you<br />
must use two USB ports on the computer.<br />
92 Chapter 9 Problem solving <strong>ENWW</strong>
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