Medicaid Managed Care - U.S. Senate Special Committee on Aging

741
Table 10 (continued)
Family Voices Survey on <strong>Managed</strong> <strong>Care</strong>
High Satisfaction by Type of Health Plan
(N=204)^
Percent of Respondents within each Type of
Delivery of Health Service Health Plan Indicating
'Very Satisfied"
Not in
HMO PPO <strong>Managed</strong> <strong>Care</strong>
n %
Communication and Coordination of <strong>Care</strong> I % n %
1. Information about mchild's medical needs 26 33.3 35 46.1 14 45.2
2. Explanation of medical treatments 29 37.2 45 57.7 19 63.3
3. Having time with my child's provider to ask questions 40 51.3 40 51.3 24 77.4
4. Family inclusion i decision-making and planning 37 51.4 53 69.7 23 76.7
5. Child's participation in decision-making and planning I8 33.3 25 46.3 . 14 70.0
6. Communication between my child's primary care provider
and specialt care providers 19 26.7 19 27.5 16 59.3
7. Accesstoacasemanagerofcarecoordinator 14 25.0 16 29.1 13 59.1
S. Helping the school understand my child's special health care
needs 9 15.8 10 16.1 S 32.0
9. Informtion re: currt research that might help my child 6 10.0 9 13.2 5 17.9
10. TDD services for hearing impaired 2 40.0 3 27.3 2 50.0
11. Translatorfmterprerwservices 2 50.0 2 33.3 2 100.0
12. Respect fr my culture ethnic identity and religious beliefs 27 57.5 24 64.9 14 73.7
Overall Ease of Service Delivery
1. Telephone access to providers 30 40.0 38 51.4 17 54.8
2. Access to second opinions 18 27.3 24 39.3 16 59 3
3. Ability to schedule timely specialty care appointments
/referrals 26 35.6 31 43.1 16 55.2
4. Waiting time to approve special servicesiequipment 17 27.9 14 22.2 13 56.5
5. Appeals or grievance procedures 4 12.1 6 15.0 5 41.7
6. Coordination of multiple appointments or visits 24 40.0 19 35.9 12 44.4
.7. Required paperwork to access services 25 37.9 18 28.6 9 39.1
8. Handicapped accessibility of physical facilities 22 55.0 20 54.1 6 54.6
9. Transition from adolescent-to adult services 4 33.3 2 14.3 2 33.3
10. Waiting time to schedule appts for primary care 39 52.0 38 50.7 17 60.7
I1 Waiting time on day of appoirtmnent 34 43.6 33 42.3 14 46-7
12. Infb on what services are covered by child's plan 24 30.8 30 39.0 12 38.7
13. Flexibility to use -cost-effective altemative services,
equipmentorproviders 12 21.1 15 23.8 11 40.7
* N = the number of respondents who identified a given type of health planrfor their child and indicated their
child needed or used a particular service. Respondents who indicated that their child is covered by more than
one type of heaktoplan or by a health plan categorized as "Other " were not included in the analysisfor this
table.