Medicaid Managed Care - U.S. Senate Special Committee on Aging

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Table 9
Family Voices Survey on <strong>Managed</strong> <strong>Care</strong>
Family Satisfaction with Delivery of Services: Comparison of "Very Satisfied" Responses to
"Not Satisfied" Responses
(N=323)
% Not Satisfied
Satisfaction with Delivery of Health Services (listed in % Very (Needed, Not
ascending order of satisfaction) Satisfied Available not a
response oytton)
Respect for my culture/Ethnic identity/ religious beliefs (n=177) 62.7% 10.7%
Family inclusion in decision malting and planning (n=279) 57.0%/6 10.8%
Waiting time to schedule appts with primary care provider 53.8% 10.9%
(n-275)
Time with my child's provider to ask questions (n=290) 54.5% 11.0%
Explanation of medical treatments (n=289) 47.4% 11.1%
Handicapped accessibility of facilities (n=144) 53.5% 14.6%
Waiting time on day of appt (n=287) 42.9% 16.0%
Telephone access to provider (n=283) 45.6% 17.7%
Information about my child's medical needs (n=290) 40.3% 19.0%o.
Child's participation in decision making (n=186) 41.4% 20.4%
Ability to schedule timely specialty appts. (n=277) 41.90/% 21.3%
Coordination of multiple appts (n=227) 36.6% 24.7%
Access to second opinions(n=242) 39.3% 26.4%
Translator/interpreter services (n=23) 39.1% 30.4%
Communication between child's primary care provider and 34.2% 31.1%
specialty providers (n=257)
Required paperwork to access services (n=249) 32.5% 31_3_/_ -
Info on what services are covered by child's plan (n=286) 31.8% 31.5% -
Waiting time to approve special services/equipment (n=240) 27.1% 40.00/6
Access to a case manager or care coordinator (n=2 19) 32.0% 42.5%
Appeals or grievance procedures (n=137) 15.3% 46.7%
Flexibility to use cost effective alternative services, equipment,
providers (n=234)
23.0% 47.0%
TDD services for hearing impaired(n=34) 29.4% 47.1%
Helping the school understand my-child's special health care 19.8% 47.4%
needs (n=232) __
Transition from adolescent to adult services (n=56) 21.4% 55.4%
Information re current research that might help my child (n=255) 15.3% 60.0%