Medicaid Managed Care - U.S. Senate Special Committee on Aging

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Table 8
Family Voices Survey on <strong>Managed</strong> <strong>Care</strong>
Family Satisfaction with Needed Services: Comparison of "Very Satisfied" Responses to
"Not Satisfied" and "Needed/Not Available" Responses Combined
(N=323)
% Not Satisfied
Satisfaction with Health Services (listed in ascending % Very and Needed,
order of satisfaction) Satisfied Not Available
Medical, Mental Health and <strong>Special</strong>ty Services
X-ray/radiology (n--212) 63.7/ 4.71/o
Laboratory services ( n=238) 61.8% 6.3%
Prescription medications (n=285) 62.5% 6.3%
Appropriate pediatric in-patient hospital (n"208) 64.4% 6.7%
Emergency room services (n= 215) 54.0% - 8.8%
Appropriate well child care (n=280) 67.1% 9.6%
Appropriate pediatric specialty care providers (n=281) 59.8% 12.1%
A primary care provider with knowledge of my child's 54.0% 19.2%
special needs ( n--291) _
Genetic counseling/testing (n= 123) 50.4%/6 25.2%
Durable medical equipment (n=152) 39.5% 25.7%
Disposable medical supplies (n=109) 45.0% 28.4%
Physical therapy (n=222) 49.5% 29.3%
<strong>Special</strong>ized dental/orthodontic services (n=200) 41.00/6 34.00/*
Occupational therapy(n=212) 38.7% 39.2%
Home nursing services (n=84) _ 32.1% 40.5%
Speech therapy (rt=242) 38.4% 42.1%
Nutritional counseling (n=141) 39.70/ 43.3%
Psychological testing (n=131) 29.0% 43.5%
Adaptive equipment (n=160) 26.3% 45.6%
Nutritional products(n=105) 36.2% 45. 7%
Hospice services (n=24) 29.2%/ 50.0%
Personal care attendant services (n=72) 29.2% 51.4%
In-patient psychiatric care (n= 42) 23.8% 57.1%
Family support groups (n=l59) 16.4% 57.9%
Counseling for family members (n=148) . 20.90/. 59.5%
Counseling for child (n=93) 24.7%/ 60.2%