Medicaid Managed Care - U.S. Senate Special Committee on Aging

12. American Academy of Pediatries
Title
Description
Source
662
How to Use Your <strong>Managed</strong> <strong>Care</strong> Plan Effectively: Questions and
\ Answers for Families with Children
A series of 23 questions and answers ranging from choosing a
primary care physician and specialist, decisions on medical necessity,
services requiring prior approval and the process for obtaining it, and
how to file a complaint.
American Academy of Pediatrics: How to Use Your <strong>Managed</strong> <strong>Care</strong>
Plan Effectively: Questions and Answers for Families with Children.
Elk Grove Village, IL: AAP, 1995. To order, write Division of
Publications, AAP, 141 Northwest Point Boulevard, PO Box 927,
Elk Grove Village, IL 60009; Phone 800-433-9016.
COLLABORATIVE FAMILY SUPPORT INITIATIVES
1. Parents Helping Parents, Inc.
Title <strong>Managed</strong> <strong>Care</strong> Health Plans -- Introducing Family-Centered <strong>Care</strong>
Description In collaboration with Kaiser Permanente, a parent-directed Family
Resource.Center was established at a managed care site. This Center
provides information and training to health professionals on familycentered
care and cultural competence; it offes mentors for
emotional support to parents and professionals and outreach to
underserved communities; and it provides a computerized directory
of health care resources and a parent liaison in the hospital.
Source Parents Helping Parents, Inc. 3041 Olcott Street, Santa Clara, CA
95054; Phone 408-727-5775.
2. National MCH Resource Center
Title
Alternative Dispute Prevention and Resolution Systems and Processes
for Children with <strong>Special</strong> Health <strong>Care</strong> Needs in <strong>Managed</strong> <strong>Care</strong>
Settings
13
I