Medicaid Managed Care - U.S. Senate Special Committee on Aging

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Description This is an integrated set of carefully tested and standardized survey
questionnaires for use by <strong>Medicaid</strong>, Medicare, and privately insured'
enrollees. It is being developed by a consortium at Harvard Medical
School, Research Triangle Institute, and RAND. A core set of items
will be used with all respondents, including enrollment/payment:
demographics; perceived quality of health care - access, preventive
care, communication/interaction, continuity/coordination, access,
administrative burden, and global evaluation; utilization; and
perceived health status. Additional questions are being developed for
use with certain subgroups, including persons with chronic or
disabling conditions.
Source Agency for Health <strong>Care</strong> Policy and Research: ConsumerAssessments
ofHealth Plan Study (CAHPS). Rockville, MD: AHCPR, 1996;
Phone 301-594-1349.
3. New England SERVE
Title Ensuring Quality Project
Description This project is developing a Family Survey on <strong>Managed</strong> <strong>Care</strong> that
includes measures of family satisfaction as well as plan performance.
The survey is designed to be used within a managed care plan as pan
of a quality improvement program. It is specifically targeted to
families of children with special health needs. Measures are
organized into the following eight domains: family participation and
overall satisfaction with health plan; information available to
families; written health care plan; primary care services; specialty
care services; health services, supplies and equipment; mental health
services; and care coordination.
Source New England SERVE, 101 Tremont Street, Suite 812, Boston, MA
02108; Phone 617-574-9493.
4. New Englnd SERVE and Family Voices
Title Needs Assessment Family Survey on <strong>Managed</strong> <strong>Care</strong>
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