Medicaid Managed Care - U.S. Senate Special Committee on Aging

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B. Examples of Current Research and Innovative Approaches
Greater family participation in managed care organizations can be accomplished by
developing appropriate parent and child satisfaction survey questions, pertinent education and
information materials, and collaborative family support initiatives. Several new efforts
specifically designed for this population are described below.
FAMILY SATISFACTION SURVEYS
1. National <strong>Committee</strong> for Quality Assurance
Title <strong>Medicaid</strong> HEDIS
Description Potential topical modules for enrollee surveys include overall or
summary measures; member characteristics; enrollment process and
length of enrollment; health status and behavioral risk; use of health
services; access to ambulatory care; access to particular types of
care; wait times; office/clinic responsiveness to phone calls; access
(language, race/ethnicity, cultural issues); barriers to access;
convenience, safety, and comfort; understanding of managed care
procedures; technical quality of care; quality of care - interpersonal
and communication; quality of customer services; and special topics.
Source National <strong>Committee</strong> for Quality Assurance: <strong>Medicaid</strong> HEDIS.
Washington, DC: NCQA, 1996. (Request from NCQA, 2000 L
Street, NW, Suite 500, Washington, DC 20036; Phone 202-955-
3500.)
2. Agency for Health <strong>Care</strong> Poic and Research
Title Consumer Assessments of Health Plans Study (CAHPS)
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