Medicaid Managed Care - U.S. Senate Special Committee on Aging

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administrative control of the basic enrollment processes, such as the call
center operations, the enrollment process, and the computer system
operations. While Maximus endorsed holding all program participants
accountable, it emphasized that establishing standards for functions that
are not entirely within its control can be problematic-especially when
these functions are tied to payment. Maximus added that the California
experience has served as an important learning opportunity in its role as
enrollment broker in other states.
As arranged with your office, unless you announce its contents earlier, we
plan no further distribution of this report until 30 days after its issuance
date. At that time, we will send copies to the Secretary of Health and
Human Services; the Administrator, IicFA; the Director, California itts; and
interested congressional committees. Copies of this report will also be
made available to others upon request.
If you or your staff have any questions about the information in this report,
please call me or Kathryn G. AUe6, Acting Associate Director, at
(202) 512-7114. Other contributors were Aleta Hancock, Carla Brown, and
Karen Sloan.
Sincerely yours,
William J. Scanlon
Director, Health Financing and
Systems Issues
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