Adobe PDF - A-Z of Council services in Lincolnshire - North

Your council 

services in 

Lincolnshire 

www.lincolnshire.gov.uk 

An A-Z Guide 

For residents of West Lindsey, East Lindsey and the City of Lincoln

2 

Contact details for councils in Lincolnshire for residents living in the north of the county 

See inside back cover for Lincolnshire County Council’s key phone numbers 

City of Lincoln Council 

City Hall, Beaumont Fee, 

Lincoln LN1 1DD 

01522 881188 

email@lincoln.gov.uk 

www.lincoln.gov.uk 

East Lindsey District Council 

Tedder Hall, Manby Park, 

Louth LN11 8UP 

08446 601111 

customerservices@e-lindsey.gov.uk 

www.e-lindsey.gov.uk 

Lincolnshire County Council 

County Offi ces, Newland, 

Lincoln LN1 1YL 

01522 552222 

customer_services@lincolnshire.gov.uk 


West Lindsey District Council 

Guildhall, Marshall’s Yard, 

Gainsborough DN21 2NA 

01427 676676 

customer.relations@west-lindsey.gov.uk 

www.west-lindsey.gov.uk 

City of Lincoln 

West Lindsey 

North Kesteven 

South Kesteven 

East Lindsey 

Boston 

Borough 

South Holland

Dear resident 

With so many council services available in Lincolnshire, it’s not surprising 

that people sometimes fi nd it hard to work out who does what. 

Is it Lincolnshire County Council? Perhaps your 

district, city or borough council? Maybe another 

organisation? 

Don’t worry. This simple A – Z guide to council 

services in Lincolnshire has been put together to 

help you fi nd out with the minimum of fuss. 

Simply look up the service you want in the 

alphabetical list. You’ll then fi nd a brief description, 

plus contact details like phone numbers, email 

addresses and websites. 

If you prefer to use the phone , just call the 

number given. If it’s a Lincolnshire County Council 

service, you’ll probably reach one of the specialist 

teams at our Customer Service Centre, who are 

ready and waiting to help. The district councils 

have similar arrangements. 

Perhaps you’d rather send an email or look 

online . That’s fi ne, too – it saves the council 

money and allows you to get information and 

access services whenever it suits you. 

So, welcome to our A – Z guide. We hope you’ll 

want to keep it by your phone or computer and 

use it whenever you have a council query. 

We’d also like to know if you think we could 

improve this guide. Just phone 01522 782060 or 

email customer_services@lincolnshire.gov.uk 

with your suggestion and we’ll try and include it 

next time. 

You may also be interested to know that more 

information about Lincolnshire County Council 

services is available on our online directory at 

www.lincolnshire.gov.uk – all the district councils 

have similar facilities on their websites. 

If you don’t have your own computer, you can use 

one free of charge at any Lincolnshire library – just 

one example of our commitment to improving 

your access to our services. 

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Abandoned Vehicles 

Report an abandoned vehicle to 

your district council. If it is causing 

an obstruction or a danger to 

other people, contact the police. 


01522 873423 


08446 601111 


01427 676676 

Lincolnshire Police 

01522 532222 

Accommodation 

See Housing 

Addictions 

See Alcohol, Drugs and 

Substance Misuse 

Admissions 

See Schools 

Adoption 

Lincolnshire County Council has a 

comprehensive Adoption Service 

to meet the needs of children and 

young people. 

0800 0933099 

www.lincolnshire.gov.uk/ 

adoption 

Adult Abuse 

Lincolnshire County Council has 

a Safeguarding Vulnerable Adults 

Team that investigates allegations 

of adult abuse. 

01522 782155 


adultabuse 

Adult Education 

See Lifelong Learning 

Adult Protection 

See Adult Abuse 

Adult Social Care 


works with other agencies to 

support adults to offer care and 

support. This includes Direct 

Payments and Personal Budgets. 

01522 782155 


socialservices 

After School Clubs 

See Extended Schools and Family 

Information Service 

Air Quality 

Your district council monitors air 

quality, including dust and odours. 


01522 873249 


08446 601111 


01427 676676 

Alarms for Elderly and 

Disabled People 

See also Smoke Alarms. 

Lincolnshire County Council can 

supply different types of alarms. 

01522 782155 


telecare 

Alcohol, Drugs and 


Lincolnshire Drug and Alcohol 

Services (LDAS) commissions 

services across the county and can 

put you in touch with support and 

self help groups. 

01522 552222 

www.lincs2alcohol.co.uk 

Lincolnshire County Council receives 22,000 calls a week from the public

Alcohol Licences 

See Licences 

Allotments 

Contact your local district council 

for information about allotments 

where you live. 


01522 873545 


08446 601111 


01427 676676 

Animal Health/Welfare 

– Livestock 

See Trading Standards 

Anti-Social Behaviour 

Contact the local Anti-Social 

Behaviour Team at your district 

council. This team works in 

partnership with other agencies, 

like the police, to improve 

everyone’s quality of life. 


01522 873431 


08446 601111 


01427 676676 

Archaeology 

See also Historic Buildings and 

Historic Environment Record. 


provides archaeological advice 

to East Lindsey District Council 

and West Lindsey District Council 

for new developments like road 

schemes, mineral sites, private 

household extensions and water 

pipelines. 

01522 782070 


archaeology 


01522 873478 

Archives 


collects and preserves records of 

historical interest for the county 

and makes them accessible for 

people to look at. 

01522 782040 


archives 

archive_bookings@ 

lincolnshire.gov.uk 

Arts 

District councils support a wide 

range of arts activities and venues 

in their local area. 


01522 881188 


08446 601111 


01427 676676 

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Asbestos 

See Hazardous Waste 

Asylum Seekers 

The National Asylum Support 

Service has responsibility for adult 

asylum seekers arriving after 

August 2000. 

0845 6021739 

Attendance 

See Schools 

Barriers 

See Highways 

Bats 

Bats are protected, which means 

it is an offence to block their way 

in and out of buildings. Contact 

Natural England if work is planned 

on a building thought to house 

bats. 

0845 6003078 

Beach Safety 

Contact East Lindsey District 

Council for beach safety 

information. 

08446 601111 

Bees 

See Pest Control 

Before School Clubs 

See Extended Schools and Family 

Information Service 

Benches 

See Street Furniture 

Benefi t Fraud 

If you suspect someone of benefi t 

fraud, call the district council 

benefi t fraud hotlines. 


01522 873277 


24 hour freephone confi dential 

hotline number 

0800 002008 


01427 676676 

Benefi ts 

See Housing Benefi t, Council Tax 

Payments and Benefi t, Benefi t 

Fraud or Direct Payments 


benefi ts 

Bins 

See Waste Collection 

Biomass 

For biomass and wood fuel heating 

information contact Lincolnshire 

County Council. 

01522 782070 

Births 

See Registration and Celebratory 

Services 

Each year Lincolnshire County Council’s libraries are visited almost three million times

Blind or Partially 

Sighted People 

See Sensory Impaired Service 

Blue Badge Scheme 

If you are registered blind or have 

severe walking diffi culties you 

can apply for a Blue Badge from 

Lincolnshire County Council so 

the vehicles you or your carers use 

can have priority parking. 

01522 550782 


bluebadge 

DisabledCarParking@ 


Bonfi res 

For bonfi re safety advice contact 

Lincolnshire Fire and Rescue 

Service. 

01522 582222 

www.lincolnshire.gov.uk/lfr 

If you have a complaint about 

a bonfi re contact your district 

council. 


01522 881188 


08446 601111 


01427 676676 

Bridleways 

See Public Rights of Way 

Building Alterations, 

Control Services and 

Regulations 

See also Historic Buildings. 

Find out if you need planning 

permission for alterations to your 

home, by contacting your district 

council. 


01522 873390 


08446 601111 


01427 676676 

Bulky Waste 


Bullying 

See Schools 


bullying 

Business Advice and 

Support 


Business Rates 

Business rates like property tax 

assessments and valuations are 

dealt with by your district council. 


01522 873355 


08446 601111 


01427 676676 

Business Travel Plans 

See Travel Plans and Policies 

Business Waste 

See Commercial Waste 

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Bus Passes 

See also Schools. Contact your 

district council for a concessionary 

bus pass if you are 60 or over. You 

can travel anywhere in England for 

free during off-peak times. 


01522 873365 


08446 601111 


01427 676676 

Bus Routes and 

Timetables 

For information on routes and 

timetables contact Traveline. 

0871 2002233 


traveline 

If your bus stop has a code fi nd 

out if the bus is on time using the 

internet or your mobile phone. 


truetimes 

Bus Stops 

Report damaged or vandalised 

bus stops to Lincolnshire County 

Council. 

01522 782070 


highwaysreporting 

Byways Open to All Traffi c 

(BOAT) 


Café and Pavement 

Licences 

See Highways 

CallConnect 

CallConnect is a dial-a-bus service 

that can be booked by people 

who live in rural areas and do 

not have a main bus service. 

The vehicles are accessible to 

wheelchair users. If you wish to 

make a booking call 

0845 2343344 

between 8.30am and 5pm 

Monday to Friday and 9am and 

3pm on Saturday, or book online. 

www.lincsinterconnect.com 

More details can also be found at 


travellincolnshire 

Cannabis 

See Alcohol, Drugs and Substance 

Misuse 

Car Parks 

Your district council maintains a 

number of car parks. 


01522 873497 


08446 601111 


01427 676676 

Each year Lincolnshire County Council handles one million calls from residents

Caravan Licences 

For more information contact 

your district council. 


01522 873714 


08446 601111 


01427 676676 

Carbon Management 

See Climate Change 

Care 

See Adult Social Care or Children’s 

Services 

Care Homes 

See Residential Homes 

Careers Advice and 

Guidance 

See Connexions 

Carer Support 

Carers, old and young alike, play 

a vital role in the community. 


a dedicated Carers Service Team 

providing support and advice. 

01522 782224 

www.lincolnshire.gov.uk/carers 

CCTV 

Contact your district council about 

CCTV in your area. 


01522 873416 


08446 601111 


01427 676676 

Cemeteries 

For information or advice about 

cemeteries contact your district 

council. 


01522 873646 


08446 601111 


01427 676676 

Childcare 

See Family Information Service 

Childminding 


Child Protection 

See Children’s Services 

Children with Disabilities 


Children Act Register 

The Children Act Register is kept 

by Lincolnshire County Council’s 

Family Information Service. It is a 

voluntary register of children and 

young people up to 19 years old 

with disabilities and specifi c needs 

that offers information and useful 

resources to families. 

0800 1951635 

Children’s Centres 

Lincolnshire County Council, 

in partnership with Sure Start, 

delivers a range of services for 

children under fi ve and their 

families through the county’s 36 

Children’s Centres. For details 

about your nearest centre contact 

the Family Information Service. 

0800 1951635 

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Children’s Services 

Childrens’s Services at Lincolnshire 

County Council includes 

education, social care, early 

years and youth services which 

work in partnership with other 

organisations such as health, 

police, district councils and the 

voluntary sector. Staff from all 

these areas are now working 

together to ensure better 

outcomes for children and young 

people across Lincolnshire. 

01522 782111 


iamaparent 

Citizenship Ceremonies 


Services 

Civil Marriages and 

Partnerships 


Services 

Climate Change 

For information about tackling 

causes and effects of climate 

change contact Lincolnshire 


01522 782070 


climatechange 

Coastal Access 


Coastal Defences 

See Sea and Coastal Defences 

Commercial Waste 

Some district councils offer a 

commercial waste collection 

service. 


01522 873423 


08446 601111 


01427 676676 

Lincolnshire County Council can 

give advice about recycling and 

reducing business waste. 

01522 782070 

Community Access Points 

(CAPs) 

Speak to someone face to face 

about council services at one of 

many CAPs around the county. 

Get help with different application 

forms and fi nd out other useful 

information. 


communityaccesspoints 

Community Safety 

Lincolnshire County Council is 

responsible for a variety of safety 

issues including Fire and Rescue, 

Emergency Planning, Crime and 

Disorder and Trading Standards. A 

partnership approach is taken to 

resolving community safety issues. 

01522 782050 


communitysafety 

Each district council has a 

Community Safety Partnership. 


01522 873343 


08446 601111 


01427 676676 

Lincolnshire County Council customers’ call satisfaction level is above 95%

Community Transport 

Helpline 

For advice on your transport 

options call Lincolnshire County 

Council’s Community Transport 

Helpline. 

0845 2638153 

10am to 5pm Monday to Friday, 

and 10am to 3pm on Saturday. 

Community Websites 

Look online for help to create a 

website for your community. 


communitysites 

Complaints 

All councils are fully committed to 

providing the best level of service 

to the public. Each council has 

its own policy for dealing with 

complaints. Complaints can be 

made to Lincolnshire County 

Council in writing, by phone, email 

or completing the online form. 

01522 782060 

Corporate_Complaints@ 



complaint 


01522 881188 


08446 601111 


01427 676676 

Compliments 

Contact Lincolnshire County 

Council or your district council 

directly to compliment them. You 

can also complete the online form. 


compliments 


01522 881188 


08446 601111 


01427 676676 

Composting 

See Recycling 

Computer Access 

See Community Access Points, 

Council Information Points and 

also Libraries 

Computer Facilities 

See Libraries 

Connexions 

Connexions at Lincolnshire 

County Council offers information, 

advice and guidance for young 

people between 13 and 19 years 

old. Connexions services are 

available from nine Connexions 

centres around Lincolnshire. 

0800 163026 

www.c4yp.co.uk 

Conservation Areas 

See Historic Buildings and also 

Planning. Lincolnshire County 

Council is committed to 

countryside conservation, working 

together with voluntary and 

statutory agencies, landowners 

and volunteers. 

01522 782070 


conservation 

District councils declare and 

manage conservation areas of 

special architectural or historic 

interest. 


01522 873478 


08446 601111 


01427 676676 

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Consultations 

There are many ways that 


consults to fi nd out residents’ 

views, including surveys and focus 

groups. 

01522 552222 


consultation 

District councils also consult with 

their communities. 


01522 873865 


08446 601111 


01427 676676 

Consumer Complaints 

See Consumer Direct 

Consumer Direct 

See also Trading Standards. 

Consumer Direct works 

in partnership with Trading 

Standards, providing a ‘front line’ 

advice and complaint service for 

consumers about their rights 

and what steps to take next. 

Information may be passed to 

Trading Standards, who can take 

action if unfair, deceptive or unsafe 

trading practices are identifi ed. 

0845 4040506 

Contaminated Land 

This is registered by your district 

council. 


01522 873249 


08446 601111 


01427 676676 

Council and Social Housing 

See also Housing Benefi t. Contact 

your district council for council 

and social housing information. 


01522 873333 


08446 601111 


01427 676676 

Councillors 

For information about your 

parish, district, town and county 

councillors, contact the council 

directly. 

01522 552222 


councillors 


01522 873387 


08446 601111 


01427 676676 

Council Information 

Points (CIPs) 

A Council Information Point is a 

computer that gives free access to 

council online services and some 

internet sites. Look online for a 

list of their locations. They can be 

found in places like hospitals and 

sheltered housing. 


councilinformationpoints 

Council Meetings 


Council and the district councils 

directly to fi nd out about 

meetings. Most are open to the 

public. You can watch Lincolnshire 

County Council meetings online. 

01522 552222 


councilmeetings 


webcasts 


01522 873371 


08446 601111 


01427 676676 

Lincolnshire County Council answers 88% of calls within 15 seconds

Council Tax Payments 

and Benefi t 

To fi nd out whether you are 

entitled to council tax benefi t, or 

if you have a query about council 

tax payment, contact your district 

council. 


01522 873355 


08446 601111 


01427 676676 

Countryside 

See Natural Environment Team 

Credit (Consumer) 


Crematoria 

Contact your district council for 

information about your nearest 

crematorium. 


01522 873646 


08446 601111 


01427 676676 

Crime and Disorder 

Lincolnshire County Council and 

the district councils have a duty 

under the Crime and Disorder 

Act, along with other partner 

agencies, to help tackle crime and 

disorder and reduce fear of crime. 

01522 554593 

www.lincolnshire.gov.uk/crime 

crimeanddisorder@ 


Cycling 


encouraging people to leave their 

cars at home and get cycling. Get 

in touch for details about urban 

and rural routes. 

01522 782070 


countryside 

Dangerous Structures 

To report any dangerous buildings 

or structures, like walls or 

chimneys, contact your district 

council. 


01522 873390 


08446 601111 


01427 676676 

Data Protection 

Contact each council to see how 

they use personal information and 

how you can access information 

about yourself. 


01522 552222 


01522 873323 


08446 601111 


01427 676676 

Day Nurseries 


Deaf 

See also Sensory Impaired Service. 

For services and information look 

online. 

www.deafl incs.co.uk 

Deafened 

Contact CamTAD for support if 

you have a hearing impairment and 

want to know about all the services 

and strategies available to you. 

www.deafl incs.co.uk 

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Deaths 


Services, Cemeteries and also 

Crematoria 

Debt Problems 

Free, impartial advice about 

dealing with excessive debt can be 

obtained from your local Citizens 

Advice Bureau. 

www.citizensadvice.org.uk 

Development Control 

See Planning 

Dial-A-Ride 

This is a door-to-door booking 

service for people who can’t 

use public transport owing to 

age or disability. The scheme is 

membership based and you must 

live in a designated area to qualify. 

To make a booking call 

0845 4564474 

between 9.30am and 4pm Monday 

to Friday. 

However if you live in Lincoln call 

01522 544983 

You can also look online for more 

information: 


dialaride 

Direct Payments 

See Adult Social Care or 


directpayments 

Disability Advice and 

Support 

See also Direct Payments, Blue 

Badge Scheme and Carer Support. 


committed to helping disabled 

people live a full and independent 

life and can be contacted for 

details about a wide range of 

services like adaptations for the 

home, cooking, cleaning and 

personal care. 

01522 782155 


helpathome 


disabilityservice 

District councils can also provide 

practical help, like grants for home 

improvements. 


01522 873787 


08446 601111 


01427 676676 

Each year Lincolnshire County Council responds to 10,000 emails 

Dog Wardens 


your district council. 


01522 873249 


08446 601111 


01427 676676 

Domestic Abuse 


co-ordinates the services available 

to people suffering domestic 

abuse. 

01522 554509

Drainage and Sewerage 

Anglian Water manages the 

main sewers, while road gullies 

are maintained by Lincolnshire 

County Council. Private drains are 

the responsibility of landholders. 

District councils ensure the free 

drainage of land. The Drainage 

Boards control the ditches and 

dykes in the low lying areas. Rivers 

and main drains fall under the 

remit of the Environment Agency. 


01522 782070 


drainsandgullies 

Anglian Water 

0845 7145145 

Environment Agency 

08708 506506 


01522 881188 


08446 601111 


01427 676676 

Driveway Access 

If you have problems gaining 

access due to inconsiderate 

parking contact the police. See 

also Vehicular Access Crossing 


01522 532222 

Drugs 


Misuse 

Dumped Rubbish 

See Flytipping 

Dustbin Collection 


Early Education Places 

For more information about free 

early education services for three 

and four-year-olds contact the 

Family Information Service at 

Lincolnshire County Council. 

01522 550033 

Economic Regeneration 

See Growth Points and also 

Trading Standards for law and 

business advice. Lincolnshire 

County Council and the district 

councils deliver a wide range of 

services working with partners 

to create jobs, stimulate inward 

investment and attract funding 

with the overall aim of improving 

the standard of living for residents 

and supporting businesses in the 

county. 

01522 550500 


economicregeneration 


01522 881188 


08446 601111 


01427 676676 

Education 

See Schools and also Student 

Support 

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Education Welfare Service 

See Schools 

Electoral Registration 

and Voting 

District councils maintain a register 

of names and addresses of people 

eligible to vote at elections. 


01522 873374 


08446 601111 


01427 676676 


election 

Emergency Planning 


the district councils have a duty to 

prepare for major incidents like 

fl ooding and chemical spillages. 

01522 582220 


emergencyplanning 


01522 873439 


08446 601111 


01427 676676 

Empowering Young 

People Project 

This is a pilot project giving young 

people fi nancial help to take part in 

positive activities. Call for further 

details about the project and 

eligibility. 

01522 875495 

Energy Effi ciency 

See also Climate Change and 

Environmental Policy. For advice 

about energy effi ciency contact 

the Energy Savings Trust Advice 

Centre (ESTAC). 

0800 512012 

Energy from Waste 

Contact the Lincolnshire Waste 

Partnership for more information 

about Energy from Waste, a 

proposed new way of dealing with 

residual household waste that 

cannot be reused, composted or 

recycled. 

01522 782070 


energyfromwaste 

tacklingwaste@lincolnshire. 

gov.uk 

Entertainment Licences 

See Licences 

Environment 


Environmental Health 


environmental health services. 


01522 873249 


08446 601111 


01427 676676 

Environmental Policy 

Look online for information about 

Lincolnshire County Council’s 

Environmental Policy. 


sustainability 

Exclusions 

See Schools 

Extended Schools 

Contact schools directly to 

fi nd out about before and after 

school clubs or Lincolnshire 

County Council’s Family 

Information Service for details of 

all out of school clubs and holiday 

playschemes. 

01522 782033 

www.lincolnshire.gov.uk/fi s 

Lincolnshire County Council’s carbon emission reduction target is 20% over fi ve years

Fair Trading 


Family Information 

Service 


Family Information Service 

provides information about 

children’s issues and services 

including OfSTED registered 

childcare (childminders, day 

nurseries, pre-school playgroups, 

out of school clubs and holiday 

playschemes), unregistered 

care such as parent and toddler 

groups, free early education 

places, childcare recruitment and 

training, fi nancial support and 

family benefi ts, family friendly 

policies, leisure activities, family 

support groups and organisations, 

and services for children with 

disabilities. 

0800 1951635 

www.lincolnshire.gov.uk/fi s 

Farming 

Trading Standards enforces laws 

on the movement, health and 

welfare of livestock. You can 

report a problem or call for advice 

about this. 

01522 552490 

by the year 2012 

Faulty Goods 

See Consumer Direct and 

Trading Standards 

Fire 

For information about fi re 

safety and regulations contact 

Lincolnshire County Council’s Fire 

and Rescue Service. 

01522 582222 


Fireworks 

Contact Lincolnshire Fire and 

Rescue Service for fi rework safety 

advice. 

01522 582222 


Fleas 


Floods 

For the most up-to-date fl ooding 

information call the Environment 

Agency’s Floodline on: 

0845 9881188 

You can also report fl ooding to 


01522 782070 


fl ooding 

Your district council may have 

access to sandbags. 


01522 873249 


08446 601111 


01427 676676 

Flyposting 

District councils have responsibility 

for keeping the environment clean 

and tidy. 


01522 873296 


08446 601111 


01427 676676 

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Flytipping 

District councils deal with 

fl ytipping and abandoned cars. 


01522 873423 


24 hour freephone confi dential 

hotline number 

0800 1955228 


01427 676676 


fl ytipping 

Food Safety 

District councils give support 

to food businesses, charities, 

voluntary groups and the 

community about food safety. 

They also inspect food businesses 

and enforce food hygiene 

legislation. 


01522 873249 


08446 601111 


01427 676676 

www.lincolnshire.gov.uk/alerts 

Footpaths 


Fostering 


has a comprehensive Fostering 

Service to meet the needs of 

children and young people. To 

fi nd out about different types of 

fostering and how to become 

a foster carer, look online or 

phone us. 

0800 0933099 


fostering 

Freedom of Information 

The Freedom of Information Act 

allows anyone to make a request 

for information to a council. 


01522 782060 

www.lincolnshire.gov.uk/foi 

infomgt@lincolnshire.gov.uk 


01522 873840 


08446 601111 


01427 676676 

Free School Meals 

See Schools 

Funding 

See Grants and Funding 

Galleries 

See Museums and Galleries 

Garden Refuse Collection 


Go For It Positive 

Activities Directory 

For information about more 

than 3,000 different activities in 

Lincolnshire for young people 

aged between 13 and 19 years old 

look online or phone us. 

01522 875454 

www.goforitinlincs.org 

Governors 

See School Governors 

Graffi ti Removal 

Graffi ti on public buildings can be 

reported to your district council 

for removal. 


01522 873423 


08446 601111 


01427 676676 

People look at more than a million Lincolnshire County Council website pages each month

Grants and Funding 

Register your details with 


to fi nd out what your options are. 


grantnet 

District councils may also have 

grants. 


01522 873329 


08446 601111 


01427 676676 

Grass Cutting (Gardens) 

District councils maintain grass 

cutting in council-owned parks and 

gardens. 


01522 873423 


08446 601111 


01427 676676 

Grass Cutting 

(Highway Verges) 


responsibility for cutting highway 

verges. 

01522 782070 

Gritting 


treats all A roads and B roads and 

roads from main villages leading 

into the main road network. 

01522 782070 


wintersalting 

The Highways Agency deals with 

trunk roads. 

0845 7504030 

Growth Points 

The Growth Points initiative 

provides support to local 

communities who wish to pursue 

large scale and sustainable growth, 

including new housing, through a 

government partnership. Lincoln, 

Gainsborough and Grantham are 

all Growth Points. 


01522 782070 


01522 873804 


01427 676676 

Gypsies 

See Travellers 

Hazardous Waste 

See also Household Waste 

Recycling Centres. Some 

hazardous waste can be taken 

to a Household Waste Recycling 

Centre for disposal. Contact 

Lincolnshire County Council for 

advice about how to get rid of 

asbestos. 

01522 782070 

Health and Safety at Work 

District councils enforce health 

and safety legislation in nonindustrial 

workplaces. 


01522 873249 


08446 601111 


01427 676676 

Hearing Impairment 

See Sensory Impaired Service 

19 

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Highways 


responsible for managing and 

maintaining all the highways - 

roads and pavements – within 

Lincolnshire except the A1 and 

A46 which are the responsibility of 

the Highways Agency. 

Call to report defects like 

potholes, broken stiles, damaged 

kerbs, footpaths, roadside barriers 

and signs, faulty traffi c lights and 

fallen trees. 

Call also about pedestrian 

crossings, traffi c management and 

for information about licences to 

place skips, scaffolding, structures 

and hoardings on the highway, for 

café pavement licences and for 

road closure requests. 

01522 782070 


highwaysandtraffi c 



Historic Buildings 

See also Historic Environment 

Record, Archaeology and 

Historic Lincoln Partnership. For 

information about listed buildings, 

conservation areas and grants 

contact your district council. 


01522 782070 


01522 873478 


08446 601111 


01427 676676 

Historic Environment 

Record 

See also Archaeology and 

Historic Buildings. The Historic 

Environment Record is a record 

of all known archaeology in 

Lincolnshire from the Stone Age 

to the present day. It is maintained 

by Lincolnshire County Council. 

01522 782070 


historicenvironment 

Historic Lincoln 

Partnership 

The Historic Lincoln Partnership - 

Lincolnshire County Council, the 

Cathedral, Lincolnshire Tourism 

and Lincolnshire Enterprise – 

provides a joined-up approach to 

the ancient buildings and public 

spaces of uphill Lincoln. Call for 

a copy of a free newsletter that 

is produced four times a year or 

look online. 

01522 550641 

www.visitlincolnshire.com 

Hoardings 

See Highways 

Holiday Playschemes 


Home Adaptations 

See Adult Social Care 

Home Care/Support 


Home Education 

See Schools 

Home Fire Safety Check 

To request a free home fi re safety 

check get in touch with Lincolnshire 

Fire and Rescue Service. 

01522 582222 

cfs@lincoln.fi re-uk.org 

Lincolnshire County Council provides free parish and community websites

Homelessness 

See also Supporting People. 

District councils provide support 

and advice for homeless people. 


01522 873212 


08446 601111 


01427 676676 

Household Waste 



Recycling Centres 

See also Recycling. There are 

12 Household Waste Recycling 

Centres in Lincolnshire where 

residents can take domestic waste. 

Business waste will not be 

accepted. 


Council for more details. 

01522 782070 


recyclingcentres 

The HWRCs are: 

Boston HWRC, Slippery Gowt 

Lane, Boston, PE21 7AA 

Bourne HWRC, Pinfold Lane 

Industrial Estate, Bourne, 

PE10 9HT 

Gainsborough HWRC, 

Summergangs Lane, 

Gainsborough, DN21 1AH 

Grantham HWRC, Mowbeck 

Road, Grantham, NG31 7AH 

Kirkby on Bain HWRC, Tattershall 

Road, Kirkby on Bain, LN10 6YN 

Leadenham HWRC, Pottergate, 

Leadenham, LN5 0QF 

Great Northern Terrace HRWC, 

97 Great Northern Terrace, 

Lincoln, LN5 8LG 

Louth HWRC, Bolingbroke Road, 

Fairfi eld Industrial Estate, Louth, 

LN11 0WA 

Skegness HWRC, Warth Lane, 

Skegness, PE25 2JS 

Sleaford HWRC, Mareham Lane, 

Sleaford, NG34 8ST 

Spalding HWRC, West March 

Road, Spalding, PE11 2BB 

Whisby HWRC, Eagle Road, 

Whisby, LN6 9BT 

Housing 


housing issues. 


01522 873333 


08446 601111 


01427 676676 

Housing Benefi t 


housing benefi t entitlements. 


01522 873355 


08446 601111 


01427 676676 

Insects 


Interpretation 

See Translation and Interpretation 

Jobs 

See Recruitment 

Land Drainage 

See Drainage and Sewerage 

Learning 

See Lifelong Learning and Schools 

Learning Disabilities 


is committed to improving 

services for people with learning 

disabilities. 

01522 782155 


learningdisability 

21 

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Leisure 


details about leisure and sporting 

activities near you. 


01522 873504 


08446 601111 


01427 676676 


whatson 


leisure 

Libraries 

See also Mobile Libraries. 


47 libraries across the county 

lending books, DVDs and CDs. 

They also have free internet and 

computer access. You can join, 

search catalogues and renew 

books online. 

01522 782010 


libraries 

Licences 

See also Trading Standards and 

Highways. District councils 

provide licences for all kinds of 

purposes, for example personal 

and premises licences, taxi and 

mini cab licences. 


01522 873564 


08446 601111 


01427 676676 

Lifelong Learning 

Lifelong Learning, which provides 

adult education, is funded by the 

Learning and Skills Council and 

delivered by Lincolnshire County 

Council and other partners. 

01522 782011 


lifelonglearning 

Lincolnshire Road Safety 

Partnership 

The LRSP is a unique partnership 

between Lincolnshire County 

Council, Police, NHS Teaching 

PCT, Highways Agency, Probation 

Service and Lincolnshire Fire 

and Rescue Service. Lincolnshire 

County Council is committed to 

reducing the number of people 

killed or seriously injured on the 

county’s roads. 

01522 805800 

www.roadlincs.com 

Lincolnshire Tourism 

Tourism is big business, worth 

£1 billion annually to the county’s 

economy. Lincolnshire Tourism’s 

role is to market and develop 

the county, in partnership with 


the district councils, as a quality 

visitor destination. 

01522 561662 


Lincolnshire Waterways 

Partnership 

The Lincolnshire Waterways 

Partnership consists of Lincolnshire 

County Council, British 

Waterways and the Environment 

Agency, working together 

to regenerate Lincolnshire’s 

waterways corridors. A free 

newsletter issued three times a 

year is available online. 

01522 550622 


Listed Buildings 

See Historic Buildings 

Lincolnshire Road Safety Partnership aims to reduce people killed and seriously injure

Litter Bins and 

Enforcement 

District councils empty your litter 

bins. It is an offence to drop litter 

and Fixed Penalty Notice fi nes can 

be issued by the district councils. 


01522 873406 


08446 601111 


01427 676676 

Local Transport Plan 

See Travel Plans and Policies 

Markets 


more information about markets 

or look online. 


01522 873403 


08446 601111 


01427 676676 


markets 

Marriages 


Services 

Mice 


Minerals Local Plan 

Lincolnshire County Council is the 

minerals planning authority in the 

county. 

01522 782070 


mineralslocalplan 

Mobile Libraries 


an extensive mobile library service, 

covering wherever you live in the 

county. 

01522 782010 


mobilelibraries 

d on the roads by 40% over fi ve years by the year 2010 

Museums and Galleries 

Lincolnshire County Council runs 

many of Lincolnshire’s attractions, 

including The Collection, 

Lincoln Castle, the Museum of 

Lincolnshire Life, Gainsborough 

Old Hall, the Battle of Britain 

Memorial Flight Visitor Centre, 

Church Farm Museum, Stamford 

Museum and Grantham Museum. 

01522 782040 

www.lincolnshire.gov.uk/visitor 

Attractions are also run by district 

councils. 


08446 601111 


01427 676676 

23 

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Natural Environment Team 


Natural Environment Team 

provides the following services: 

nature conservation, landscape, 

trees and woodlands, access 

promotion and interpretation. 

It is also involved with specifi c 

schemes like the Wash Estuary 

Project and Snipe Dales Country 

Park. 

01522 782070 


conservation 


outandabout 

The district councils are also 

involved in this work. 


01522 881188 


08446 601111 


01427 676676 

Nature Conservation 


Nature Reserves 


Noise 

District council environmental 

health teams deal with complaints 

about noise. 


01522 873429 


08446 601111 


01427 676676 

Nurseries 


Nursing Homes 

See Residential Homes 

Older People Services 


Open Spaces 

See Parks and Gardens 

Out of School Clubs 


Packaging 

See Trading Standards and also 

Recycling 

Parents 

See Family Information Service, 

Schools, Special Needs and also 

Teenage Pregnancy 

Parent and Toddler 

Groups 


Parish Councils 


your district council. See contact 

details at the front of the guide. 

Parking 

See Car Parks. However if you 

are having problems with parking 

to gain access to your home, 

or parking enforcement issues, 

contact the police. 


01522 532222 

Parks and Gardens 

For more information about parks 

and gardens contact your district 

council. 


01522 873423 


08446 601111 


01427 676676 

Lincolnshire County Council’s website has been commended for being user friendly

Pavements 

See Highways 

Pedestrian Crossings 

See Highways 

Pest Control 


pests which are potentially harmful 

to public health. 


01522 873249 


08446 601111 


01427 676676 

Planning 

All councils are involved with 

planning applications, control, 

appeals and enforcement. District 

councils handle most proposals, 

including residential applications. 


01522 873484 


08446 601111 


01522 782070 


01427 676676 

Look online for current 

applications to Lincolnshire 



planningportal 

Playgrounds 

Numerous agencies, including 

district councils, town and parish 

councils and voluntary agencies, 

help to provide skate parks, 

playgrounds and outdoor play 

areas. 


01522 873515 


08446 601111 


01427 676676 

Pollution 

See Air Quality, Noise and also 

Water Pollution 

Population and 

Demographics 

Census data, boundary maps and 

population projections are held by 


01522 782010 

www.research-lincs.org.uk 

Postal Voting 

See Electoral Registration 

and Voting 

Potholes 

See Highways 

Pregnancy 

See Teenage Pregnancy 

Premises Licence 

See Licences 

Pre-school Playgroups 


Private Fostering 

If you are looking after someone 

else’s child, or planning to, full time 

for more than 28 days and you are 

not the parent, grandparent, aunt, 

uncle, brother or sister of that 

child, then you may be a private 

foster carer. 

For support and advice, or if you 

are aware of a private fostering 

arrangement, call Lincolnshire 


01522 782111 


privatefostering 

Property Services 

Many district councils have 

industrial and commercial land and 

buildings available for business use. 


01522 873404 


08446 601111 


01427 676676 

www.propertylincolnshire.com 

25 

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Public Rights of Way 

Lincolnshire has 2,500 miles of 

public rights of way. Lincolnshire 

County Council makes sure paths 

are kept clear from vegetation, 

that stiles, gates and bridges are 

in good shape, and signs and 

waymarkings of paths are easy 

to fi nd and follow. Call to report 

any defects or access problems or 

report this online. 

01522 782070 


outandabout 



Public Toilets 

The district councils and some 

town councils maintain public 

toilets. 


01522 873423 


08446 601111 


01427 676676 

Public Transport 

See CallConnect, 

Dial-A-Ride, Community Transport 

Helpline and Rail Projects run by 


Rail Projects 


works closely with Network Rail, 

East Midlands Trains and National 

Express to improve rail services 

and facilities. 

01522 782070 

Rats 


Records Offi ces 

See Archives 

Recruitment 

Find out about government jobs 

by contacting your local council. 


01522 873290 


08446 601111 



recruitment 


01427 676676 


(Kerbside Collection) 

See also Household Waste 

Recycling Centres. District 

councils have kerbside collections 

for recycling in most areas. You 

can also take items to your local 

Household Waste Recycling 

Centre. 


01522 873423 


08446 601111 


01427 676676 

Refugees and 

Asylum Seekers 

See Asylum Seekers 

Refuse Collection 


Lincolnshire County Council helps plant 58,500 new trees and shrubs each year throug

Refuse Disposal 

See Waste Disposal 

Regeneration 

See Economic Regeneration 

Registration and 

Celebratory Services 


can be contacted to register 

births, deaths, marriages, civil 

partnerships, civil marriages and 

citizenship ceremonies. 

01522 782244 


registration 

Rent (Council Rent) 

See Council and Social Housing 

Rented Housing (Private) 

District councils can request 

landlords to keep homes in a good 

state of repair. 


01522 873333 


08446 601111 


01427 676676 

Residential Homes 

For help or support contact 


01522 782155 

Respite Care 


may be able to help carers and 

those they care for with respite 

care, such as a temporary place 

in residential accommodation or 

provision of an alternative qualifi ed 

carer, to give both the carer and 

their families a break. 

01522 782155 

Restricted Byways 


Rights of Way 


Road Closures 

See Highways 

h its Hedge and Small Woodland Grant scheme 

Road and Path 

Maintenance 

See Highways 

Road Safety 

See Lincolnshire Road Safety 

Partnership 

Road Signs 

See Highways 

Road Sweeping 

For further details about this 

contact your district council. 


01522 873423 


08446 601111 


01427 676676 

Roadside Barriers 

See Highways 

Roadworks 

See Highways or check out 


website for details of ongoing 

roadworks. 


roadworks 

Rubbish 

See Waste Collection, Waste 

Disposal, Recycling, Flytipping and 

Energy from Waste 

27 

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Salting and Gritting 

See Gritting 

Scaffolding 

See Highways 

School Admissions 

See Schools 

School Crossing Patrols 


Partnership 

School Governors 


provides support and information 

for school governors. 

01522 553240 


Governor vacancies throughout 

the country can also be found 


www.sgoss.org.uk 

School Meals 

See Schools 

Schools 

See also Special Needs. 


co-ordinates a wide range of 

education services including: 

admissions, independent appeals, 

entitlement to free school meals, 

free home to school transport 

and special educational needs. 

It also provides advice and 

guidance on matters such 

as school attendance, home 

education, exclusions, educational 

visits, food in schools, medical 

matters relating to pupils, bullying 

of pupils and complaints. 

01522 782030 


school 

School Travel Plans 

See Travel Plans and Policies. 


Council for more details about 

specifi c school travel plans. 

01522 782020 

Sea and Coastal Defences 

Coastal defences are looked after 

by several authorities. 


01522 782070 


0870 8506506 


08446 601111 

Sensory Impaired Service 

See also Disability Advice and 

Support and Adult Social Care. 


Sensory Impaired Service provides 

support for children with either a 

visual or a hearing impairment. 

0800 1951635 

www.lincolnshire.gov.uk/sis 

Sewerage 

See Drainage and Sewerage 

Sexual Health 

See Teenage Pregnancy Unit 

Signs 

See Highways 

Skate Parks 

See Playgrounds 

Lincolnshire outperforms the national average for GCSEs each year and is in the top 25

Skips 

See Highways 

Smoke Alarms 

See also Home Fire Safety 

Check. Contact Lincolnshire Fire 

and Rescue Service for more 

information about smoke alarms. 

01522 582222 

Social Services 

See Adult Social Care and 

Children’s Services 

Special Needs 

See also Schools and Family 

Information Service. 

For additional support contact the 

Parent Partnership. 

01522 553351 


senneeds 

You can speak to a parent 

volunteer who understands the 

issues surrounding children with 

complex disabilities at the Family 

Information Service. 

0800 1951635 

Speeding 


Partnership 

Sports and Recreation 

Facilities 

See Leisure 

% in the country 

Sports Development 

Lincolnshire Sports Partnership 

is part funded by Lincolnshire 

County Council to provide a 

countywide sports development 

service that meets local needs. 

01522 585580 

www.lincolnshiresports.com 

Street Cleaning 

District councils keep our streets 

clean. 


01522 873423 


08446 601111 


01427 676676 

Street Furniture 

District councils look after street 

furniture like benches, shelters and 

signs. 


01522 873423 


08446 601111 


01427 676676 


needs to give permission for new 

street furniture. 

01522 782070 


streetservices 

Street Lighting 

To report a broken street light 

or illuminated road sign, contact 


01522 782070 


streetlighting 

Street Numbering, 

Naming and Signs 

District councils deal with street 

numbering, naming and repair 

damaged signs. 


01522 873413 


08446 601111 


01427 676676 

29 

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30 

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Street Trading Licences 

See Licences 

Structures 

See Highways 

Student Support 


Student Support Team assesses 

whether you are eligible for 

fi nancial support for higher 

education courses at universities 

and colleges throughout the UK. 

01522 836595 


studentsupport 



Misuse 

Supporting People 

Supporting People is a partnership 

of Lincolnshire County Council, 

the district councils, health, 

probation, and voluntary and 

statutory housing support 

providers. It funds a range of 

housing services to help vulnerable 

people live independently and 

avoid becoming homeless. 

01522 782155 


supportingpeople 

Tastes of Lincolnshire 

Tastes of Lincolnshire is a 


project that encourages local 

sourcing. Members include 

food producers, retailers, cafes, 

restaurants, pubs, B&Bs and 

hotels. Call for a copy of a free 

magazine, Good Taste, which is 

produced twice a year or look 


01522 550622 


Taxi and Minicab Licences 

See Licences 

Teenage Pregnancy 

Young people (under19) can 

access confi dential information and 

advice about relationships, sex and 

contraception and fi nd out about 

local services by: 

Freephone: 0800 282930 

Texting: 84465 (THINK) 

www.ruthinking.co.uk 

Parents can contact Parentline 

0800 800 2222 

for support and look online at: 

www.parentlineplus.org.uk 

Teenage Services 

Teenage Services are part of the 

Children’s Services department 

at Lincolnshire County Council 

and deal with all issues affecting 

teenagers in Lincolnshire. For 

further information and contact 

details see Teenage Pregnancy, 

Connexions and Youth Services. 

Tips (Waste) 

See Household Waste Recycling 

Centres, Waste Collection and 

Waste Disposal 

Toilets 

See Public Toilets 

Lincolnshire County Council is opening Children’s Centres across the county supportin

Tourism 

See also Lincolnshire Tourism. 

District councils promote events 

and attractions. 


01522 873800 


08446 601111 


01427 676676 

Town Councils 


your district council. See contact 

details at the front of the guide. 

Trade Waste 

See Commercial Waste 

g under 5s and their families 

Trading Standards 

See also Consumer Direct. 


Trading Standards Service enforces 

laws against unfair, deceptive and 

unsafe trading practices. It works 

in partnership with Consumer 

Direct to provide advice to 

consumers. 

If you are a consumer and want 

to know your rights, or complain 

about something you’ve bought, 

contact Consumer Direct on 

0845 4040506, who will give 

initial advice and inform Trading 

Standards if necessary. 

For free business advice about 

laws affecting your trade, like 

packaging or weights and 

measures, contact Trading 

Standards on 

01522 782050 


tradingstandards 

Traffi c Lights/ 

Management 

See Highways 

Translation and 

Interpretation 

All councils are committed to 

making information available to 

all residents, regardless of which 

language they speak. 


01522 782060 


translation 


01522 873829 


08446 601111 


01427 676676 

Travel Plans and Policies 

See also School Travel Plans. 

Call Lincolnshire County Council 

for more information about the 

Local Transport Plan and Business 

Travel Plans. 

01522 782070 

31 

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W 

Travellers 


helps with integration in schools 

and offers additional support to 

families. 

01522 782030 


travellers 

District councils look to provide 

sites. 


08446 601111 


01427 676676 

Trees 


Tree Preservation 

Contact your district council if 

you want to know which trees 

are covered by a Tree Protection 

Order, or if you want to carry out 

work on one. 


01522 873423 


08446 601111 


01427 676676 

Truancy 

See Schools 

Vacancies 

See Recruitment 

Vehicular Access Crossing 

See Highways. You will need 

permission to cross any highway 

or pavement if you move your 

driveway access. 

Verge Maintenance 

See Grass Cutting (Highway 

Verges) 

Volunteering 

Want to make a difference and 

carry out some voluntary work? 

Young people can visit 

www.vinspired.com or contact 

their local vinvolved team on 

0800 0899000 

Contact details can also be found at 

www.c4yp.co.uk 

Adults can fi nd out more by 

contacting their local volunteer 

centre. 

01522 551683 

Voting 

See Electoral Registration and 

Voting 

Walks 


Wasps 


Waste Collection 

See also Energy from Waste. 

District councils collect household 

refuse and can dispose of bulky 

items for a fee. 


01522 873423 


08446 601111 


01427 676676 

Waste Disposal 

See also Hazardous Waste and 

Energy from Waste. Lincolnshire 

County Council gets rid of waste 

after it has been collected by 

district councils. 

01522 782070 


wastedisposal 

Water 

See Lincolnshire Waterways 

Partnership 

Lincolnshire County Council helps ensure 16 year olds have a guaranteed offer of educ

Water Pollution 

The Environment Agency is the 

regulatory authority, but district 

councils also monitor this. 


01522 873249 


08446 601111 


01427 676676 


08708 506506 

Weddings 


Services 


gettingmarried 

Weights and Measures 


Wheeled Bins 

District councils are responsible 

for wheeled bins. 


01522 873423 


08446 601111 


01427 676676 

ation or training 

Wildlife 

See Natural Environment Team. 

Contact Police for wildlife 

prosecutions and Natural England 

for information about protected 

species. 


01522 532222 

Natural England 

0845 6003078 

Winter Road Maintenance 

See Gritting 

Young People 

See Empowering Young People 

Project and also Go For It Positive 

Activities Directory 

Youth Cabinet 

For more information about 

getting involved in Lincolnshire 

County Council’s Youth Cabinet, 

contact David McWilliams. 

01522 554225 

david.mcwilliams@ 


Youth Clubs/Centres 

See Youth Service 

Youth Offending 

The Lincolnshire Youth Offending 

Service aims to prevent crime 

and reduce reoffending by young 

people. It consists of Lincolnshire 

County Council, police, health, 

probation and other partners, 

working together to reduce 

crime and the fear of crime in our 

communities. 

01522 554554 


youthoffending 

Youth Service 


Youth Service has many fun and 

creative learning activities for 

young people at youth centres 

around the county. 


youthservice 

Zebra Crossings 

See Highways 

33 

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34 

Lincolnshire County Council contact numbers 

For district council contacts see inside cover. 

Find out about jobs at the touch of a button at www.lincolnshire.gov.uk/recruitment or enter your postcode in 

My Lincolnshire on the homepage to discover what’s happening where you live, who your local politicians are, 

details of your schools and other services. 

Customer Service Centre 

Our Customer Service Centre is open from 8am until 6pm Monday to Friday (excluding public holidays) 

to deal with your calls (unless otherwise stated) 

Adult Learning/Lifelong Learning 01522 782011 

(8am to 7pm Monday to Friday, 9am to 4pm on Saturday) 

Carers Support Team 01522 782224 

Community Safety, Fire and Trading Standards 

(Non consumer calls) 01522 782050 

Consumer Direct – East Midlands 08454 040506 

(8am to 6.30pm Monday to Friday, 9am to 1pm on 

Saturday) 

Corporate Services 01522 782060 

Cultural Services – Museums, Heritage 

Attractions, Archives 01522 782040 


Education 01522 782030 

Family Information Service/Children’s 

Act Registrar 08001 951635 

Fostering and Adoption Enquiry Line 08000 933099 


Highways and Traffi c 01522 782070 

Libraries (including book renewals) 01522 782010 


Registrations and Celebratory 

Services 01522 782244 

School’s Transport 01522 782020 

Social Care for Adults 01522 782155 

Social Care for Children 01522 782111 

Social Services Emergency 

Duty Team 01522 782333 

Minicom 01522 552055 

You can email us at: 

customer_services@lincolnshire.gov.uk 

or write to: 

Lincolnshire County Council, Freepost, 

DC867, Lincoln, LN1 1BR 

Or you can check out our website at: 


A comprehensive A – Z of services can be found at 

all council websites.

How did we do? 

Your views 

Fill in your details and be entered into a Closing date: 15 Jan 2009 

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4. Do you feel you know more now about the 

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35

A 

Abandoned Vehicles .................. 04 

Accommodation ........................ 04 

Addictions .................................. 04 

Admissions .................................. 04 

Adoption .................................... 04 

Adult Abuse ................................ 04 

Adult Education ......................... 04 

Adult Protection ........................ 04 

Adult Social Care ....................... 04 

After School Clubs ..................... 04 

Air Quality ................................. 04 

Alarms for Elderly 

and Disabled People .................. 04 

Alcohol, Drugs and 

Substance Misuse ...................... 04 

Alcohol Licences ........................ 05 

Allotments .................................. 05 

Animal Health/ 

Welfare – Livestock .................. 05 

Anti-Social Behaviour ................ 05 

Archaeology .............................. 05 

Archives ..................................... 05 

Arts ............................................. 05 

Asbestos ..................................... 06 

Asylum Seekers .......................... 06 

Attendance ................................. 06 

B 

Barriers ....................................... 06 

Bats ............................................. 06 

Beach Safety ............................... 06 

Bees ............................................ 06 

INDEX 

Before School Clubs .................. 06 

Benches ...................................... 06 

Benefi t Fraud .............................. 06 

Benefi ts ....................................... 06 

Bins .............................................. 06 

Biomass ...................................... 06 

Births .......................................... 06 

Blind or Partially 

Sighted People ............................ 07 

Blue Badge Scheme ................... 07 

Bonfi res ..................................... 07 

Bridleways .................................. 07 

Building Alterations, Control 

Services and Regulations ............ 07 

Bulky Waste ............................... 07 

Bullying ....................................... 07 

Business Advice and Support .... 07 

Business Rates ............................ 07 

Business Travel Plans .................. 07 

Business Waste ........................... 07 

Bus Passes .................................. 08 

Bus Routes and Timetables .... 08 

Bus Stops .................................... 08 

Byways Open to All 

Traffi c (BOAT) ............................ 08 

C 

Café and Pavement 

Licences ...................................... 08 

CallConnect ............................... 08 

Cannabis ..................................... 08 

Car Parks .................................... 08 

Caravan Licences ....................... 09 

Carbon Management ................ 09 

Care ............................................ 09 

Care Homes ............................... 09 

Careers Advice 

and Guidance ............................ 09 

Carer Support ............................ 09 

CCTV ......................................... 09 

Cemeteries ................................. 09 

Childcare .................................... 09 

Childminding ............................. 09 

Child Protection ......................... 09 

Children with Disabilities .......... 09 

Children Act Register ................ 09 

Children’s Centres ..................... 09 

Children’s Services .................... 10 

Citizenship Ceremonies ............ 10 

Civil Marriages 

and Partnerships ......................... 10 

Climate Change ........................ 10 

Coastal Access ........................... 10 

Coastal Defences ....................... 10 

Commercial Waste .................... 10 

Community Access 

Points (CAPs) ............................. 10 

Community Safety ..................... 10 

Community Transport 

Helpline ...................................... 11 

Community Websites ................ 11 

Complaints ................................ 11 

Compliments.............................. 11 

Composting ............................... 11 

Computer Access ...................... 11 

Computer Facilities .................... 11

Connexions ............................... 11 

Conservation Areas ................... 11 

Consultations ............................ 12 

Consumer Complaints .............. 12 

Consumer Direct ...................... 12 

Contaminated Land ................... 12 

Council and Social Housing ...........12 

Councillors ................................ 12 

Council Information 

Points (CIPs) ............................... 12 

Council Meetings ....................... 12 

Council Tax Payments 

and Benefi t ................................. 13 

Countryside ................................ 13 

Credit (Consumer) .................... 13 

Crematoria ................................. 13 

Crime and Disorder ................. 13 

Cycling ........................................ 13 

D 

Dangerous Structures ................ 13 

Data Protection ......................... 13 

Day Nurseries ............................ 13 

Deaf ........................................... 13 

Deafened .................................... 13 

Deaths ....................................... 14 

Debt Problems ........................... 14 

Development Control ............... 14 

Dial-A-Ride ................................. 14 

Direct Payments ........................ 14 

Disability Advice and Support .. 14 

Dog Wardens ............................. 14 

Domestic Abuse ........................ 14 

INDEX 

Drainage and Sewerage ............. 15 

Driveway Access ........................ 15 

Drugs .......................................... 15 

Dumped Rubbish ...................... 15 

Dustbin Collection ..................... 15 

E 

Early Education Places ............... 15 

Economic Regeneration ........... 15 

Education ................................... 15 

Education Welfare Service ........ 16 

Electoral Registration 

and Voting .................................. 16 

Emergency Planning .................. 16 

Empowering Young .................. 16 

People Project .......................... 16 

Energy Effi ciency ........................ 16 

Energy from Waste .................... 16 

Entertainment Licences ............. 16 

Environment ............................... 16 

Environmental Health ................ 16 

Environmental Policy ................ 16 

Exclusions ................................... 16 

Extended Schools ...................... 16 

F 

Fair Trading ................................. 17 

Family Information Service ........ 17 

Farming ...................................... 17 

Faulty Goods .............................. 17 

Fire ............................................. 17 

Fireworks ................................... 17 

Fleas ............................................ 17 

Floods ......................................... 17 

Flyposting .................................... 17 

Flytipping .................................. 18 

Food Safety ................................ 18 

Footpaths ................................... 18 

Fostering ..................................... 18 

Freedom of Information ........... 18 

Free School Meals ...................... 18 

Funding ....................................... 18 

G 

Galleries ...................................... 18 

Garden Refuse Collection ......... 18 

Go For It Positive 

Activities Directory ................... 18 

Governors .................................. 18 

Graffi ti Removal ........................ 18 

Grants and Funding .................... 19 

Grass Cutting (Gardens) ............ 19 

Grass Cutting 

(Highway Verges) ....................... 19 

Gritting ........................................ 19 

Growth Points ............................ 19 

Gypsies ....................................... 19 

H 

Hazardous Waste ...................... 19 

Health and Safety at Work ........ 19 

Hearing Impairment .................. 19 

Highways ................................... 20 

Historic Buildings ....................... 20 

Historic Environment Record ... 20 

Historic Lincoln Partnership ...... 20

Hoardings ................................... 20 

Holiday Playschemes ................. 20 

Home Adaptations .................... 20 

Home Care/Support ................. 20 

Home Education ........................ 20 

Home Fire Safety Check ........... 20 

Homelessness ............................ 21 

Household Waste ...................... 21 


Recycling Centres ..................... 21 

Housing ....................................... 21 

Housing Benefi t .......................... 21 

I 

Insects ......................................... 21 

Interpretation ............................. 21 

J 

Jobs.............................................. 21 

L 

Land Drainage ............................ 21 

Learning ...................................... 21 

Learning Disabilities ................... 21 

Leisure ........................................ 22 

Libraries .................................... 22 

Licences ...................................... 22 

Lifelong Learning ........................ 22 

Lincolnshire Road 

Safety Partnership ..................... 22 

Lincolnshire Tourism .................. 22 

Lincolnshire Waterways 

Partnership ................................. 22 

INDEX 

Listed Buildings ........................... 22 

Litter Bins and Enforcement .... 23 

Local Transport Plan .................. 23 

M 

Markets ....................................... 23 

Marriages ................................... 23 

Mice ............................................ 23 

Minerals Local Plan .................... 23 

Museums and Galleries ............. 23 

N 

Natural Environment Team ......... 24 

Nature Conservation ................ 24 

Nature Reserves ........................ 24 

Noise .......................................... 24 

Nurseries .................................... 24 

Nursing Homes .......................... 24 

O 

Older People Services .............. 24 

Open Spaces ............................. 24 

Out of School Clubs .................. 24 

P 

Packaging .................................... 24 

Parents ........................................ 24 

Parent and Toddler Groups ....... 24 

Parish Councils ........................... 24 

Parking ....................................... 24 

Parks and Gardens ..................... 24 

Pavements .................................. 25 

Pedestrian Crossings .................. 25 

Pest Control ............................... 25 

Planning ....................................... 25 

Playgrounds ............................... 25 

Pollution ...................................... 25 

Population and Demographics . 25 

Postal Voting ............................... 25 

Potholes ...................................... 25 

Pregnancy ................................... 25 

Premises Licence ....................... 25 

Pre-school Playgroups ............... 25 

Private Fostering ....................... 25 

Property Services ...................... 25 

Public Rights of Way .................. 26 

Public Toilets ............................... 26 

Public Transport ......................... 26 

R 

Rail Projects ................................ 26 

Rats.............................................. 26 

Records Offi ces .......................... 26 

Recruitment ............................... 26 


(Kerbside Collection) ................. 26 

Refugees and 

Asylum Seekers .......................... 26 

Refuse Collection ...................... 26 

Refuse Disposal .......................... 27 

Regeneration .............................. 27 

Registration and 

Celebratory Services ................. 27 

Rent (Council Rent) ................... 27 

Rented Housing (Private) .......... 27 

Residential Homes ..................... 27

Respite Care ............................... 27 

Restricted Byways ...................... 27 

Rights of Way .............................. 27 

Road Closures ............................ 27 

Road and Path Maintenance ...... 27 

Road Safety ................................ 27 

Road Signs ................................... 27 

Road Sweeping ........................... 27 

Roadside Barriers ....................... 27 

Roadworks ................................. 27 

Rubbish ....................................... 27 

S 

Salting and Gritting ..................... 28 

Scaffolding .................................. 28 

School Admissions ..................... 28 

School Crossing Patrols ............. 28 

School Governors ...................... 28 

School Meals............................... 28 

Schools ....................................... 28 

School Travel Plans ..................... 28 

Sea and Coastal Defences ......... 28 

Sensory Impaired Service .......... 28 

Sewerage .................................... 28 

Sexual Health ............................. 28 

Signs ............................................ 28 

Skate Parks ................................. 28 

Skips ............................................ 29 

Smoke Alarms ............................ 29 

Social Services ........................... 29 

Special Needs ............................. 29 

Speeding ..................................... 29 

INDEX 

Sports and Recreation 

Facilities ....................................... 29 

Sports Development ................ 29 

Street Cleaning ........................... 29 

Street Furniture ......................... 29 

Street Lighting ........................... 29 

Street Numbering, 

Naming and Signs ....................... 29 

Street Trading Licences .............. 30 

Structures ................................... 30 

Student Support ........................ 30 

Substance Misuse ....................... 30 

Supporting People ...................... 30 

T 

Tastes of Lincolnshire ................ 30 

Taxi and Minicab Licences ......... 30 

Teenage Pregnancy .................... 30 

Teenage Services ........................ 30 

Tips (Waste) ............................... 30 

Toilets .......................................... 30 

Tourism ...................................... 31 

Town Councils ........................... 31 

Trade Waste................................ 31 

Trading Standards ...................... 31 

Traffi c Lights Management ........ 31 

Translation and Interpretation .. 31 

Travel Plans and Policies............. 31 

Travellers .................................... 32 

Trees ........................................... 32 

Tree Preservation ....................... 32 

Truancy ....................................... 32 

V 

Vacancies .................................... 32 

Vehicular Access Crossing ........ 32 

Verge Maintenance .................... 32 

Volunteering ............................... 32 

Voting .......................................... 32 

W 

Walks........................................... 32 

Wasps .......................................... 32 

Waste Collection ........................ 32 

Waste Disposal .......................... 32 

Water .......................................... 32 

Water Pollution ......................... 33 

Weddings ................................... 33 

Weights and Measures ............... 33 

Wheeled Bins ............................. 33 

Wildlife ........................................ 33 

Winter Road Maintenance ........ 33 

Y 

Young People .............................. 33 

Youth Cabinet ............................ 33 

Youth Clubs/Centres ................. 33 

Youth Offending ........................ 33 

Youth Service ............................. 33 

Z 

Zebra Crossings ......................... 33

Most popular Lincolnshire County Council online services 

Jobs www.lincolnshire.gov.uk/recruitment 

Blue Badge Scheme www.lincolnshire.gov.uk/bluebadge 

Library Catalogue www.lincolnshire.gov.uk/librarycatalogue 

School Admissions www.lincolnshire.gov.uk/schooladmissions 

Birth, Death and Marriage Certificate Enquiries/Copies www.lincolnshire.gov.uk/certificates 

Walks in Lincolnshire www.lincolnshire.gov.uk/lincolnshirewalks 

Reporting Highways Faults www.lincolnshire.gov.uk/highwaysreporting 

Appointment Booking with Registrars www.lincolnshire.gov.uk/registration 

Archives www.lincolnshire.gov.uk/archives 

Complaints www.lincolnshire.gov.uk/complaint 

Compliments www.lincolnshire.gov.uk/compliments 

If you would like a copy of this leaflet in an alternative format or a different 

language please contact: 01522 782060 

Date of publication - November 2008 

Document reference number - C025 

This guide is printed on recycled paper

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