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A Study of Shelters for Street Children from an Organizational ...

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names <strong>of</strong> the shelters have been renamed, A; 8; C; D. In that order, they will be<br />

referred to hereinafter. A total <strong>of</strong> 24 invitation letters were written to shelters. Most<br />

responded positively <strong>an</strong>d some did not respond at all. The first four shelters who<br />

responded positively indicating their willingness to participate in the research project<br />

were included. A pilot project was undertaken with <strong>an</strong>other shelter. The results were<br />

encouraging, thereby giving the impetus to the study. In every shelter, the following<br />

activities were undertaken:<br />

• Reintegration programs <strong>an</strong>d policy guidelines were studied.<br />

• Focus group discussions with the children as recipients <strong>an</strong>d users <strong>of</strong> shelter<br />

services <strong>an</strong>d programs were conducted.<br />

• Focus groups discussions with the staffs as service providers were conducted.<br />

• M<strong>an</strong>agers <strong>of</strong> shelters were interviewed.<br />

• A study <strong>of</strong> <strong>an</strong>y records that shelters kept <strong>an</strong>d were available. (most shelters do<br />

not necessary keep records).<br />

A time frame <strong>of</strong> 5 years back was applied to allow the identification <strong>of</strong> particular trends<br />

<strong>an</strong>d patterns within the shelter's org<strong>an</strong>isational structure, program development <strong>an</strong>d<br />

implementation. The interplay between government's role <strong>an</strong>d the shelter programs<br />

play that influence the lives <strong>of</strong> the children. <strong>Shelters</strong> staff interacts very closely with the<br />

children as they deliver service <strong>an</strong>d implement shelter programs. In this regard, shelter<br />

staff character <strong>an</strong>d behaviour towards children, together with their output in delivery <strong>of</strong><br />

services <strong>an</strong>d implementation <strong>of</strong> intervention/reintegration programs determine whether<br />

shelters meet their objectives. Consequently, their participation in the study was<br />

pivotal. Most import<strong>an</strong>t was the participation <strong>of</strong> the children in the study, because they<br />

were the recipients <strong>of</strong> shelter services <strong>an</strong>d programs, <strong>an</strong>d intervention ef<strong>for</strong>ts were<br />

geared towards their welfare. Gaitskell (1998) argues that the participation <strong>of</strong> shelter<br />

residents is dependent on the value they attach to shelter services <strong>an</strong>d programs<br />

coupled with the inter-relationships between residents <strong>an</strong>d staff members. There is a<br />

link between staff morale <strong>an</strong>d children's willingness to participate in shelter programs.<br />

This link is very signific<strong>an</strong>t because it is the base upon which either negative or positive<br />

feelings <strong>of</strong> the children or staffs are derived <strong>an</strong>d consequently the participation or lack<br />

<strong>of</strong> it <strong>of</strong> children in shelter programs <strong>an</strong>d receptivity <strong>of</strong> services.<br />

10

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