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A b stract
kn o wled g e
C o n crete
exp erien ce
A b stract
kn o wled g e
C o n crete
exp erien ce
T o o ls an d tech n iq u es A reas o f kn o wled g e
Self-registration 1
D evelopers doing users’ w ork 1
Videorecording 1
1 2 3 4 5 6
1
1 2
M ock -ups 1 6
1 6
1 2
C onceptual m odelling 2
C ulture analysis 1 2
Object -oriented analysis 2 5
Object -oriented design 5
Event lists 2 5
Entity -relationship diagram s 2 5
W all graphs 2 5
M apping 2 5
F uture w orkshop 2 5
M etaphorical design 2 5
D ataflow diagram s 2 5
Language analysis 2 5
3 5 6
C ard gam es 1 6
Visits to other installations 3 4
3 4
Literature study 4
F orum theater 6
U sers’ p resen t wo rk N ew system T ech n o lo g ical o p tio n s
R elevant
Structures on
U sers’ present w ork
(2) (5) (4)
Visions
And design proposals
Overview of
T echnological options
C oncrete
(1) C oncrete
(6) C oncrete
(3)
Experience w ith users’
Experience w ith the new Experience w ith
Present w ork
system
T echnological options
U sers’ p resen t wo rk N ew system T ech n o lo g ical o p tio n s
R elevant
Structures on
U sers’ present w ork
Interview ing users
D raw ing rich pictures
U sers’ p resen t wo rk
(2)
C oncrete
(1)
Experience w ith users’
Present w ork
Interview ing users
Observations
T hink-aloud experim ents
D raw ing rich pictures
(5)
Visions
And design proposals
Prototyping
N ew system
C oncrete
(3)
Experience w ith
T echnological options
Prototyping
Study standard softw are
(4)
Overview of
T echnological options
Study standard softw are
T ech n o lo g ical o p tio n s
C oncrete
(6)
Experience w ith the new
system
T hink-aloud experim ents
Prototyping