USB Duplicator - static.highspeedb...

Kanguru USB Duplicator
Kanguru USB Duplicator 9,
Kanguru USB Duplicator 24,
Kanguru USB Duplicator 20HD,
30HD, & 40HD
USER’S GUIDE
1 to 9, 1 to 24 USB Duplicator.
20 Target, 30 Target, and 40 Target USB Duplicator with HD
Copyright 2007, All Rights Reserved.
This manual applies to the KUSB-DUPE-9, KUSB-DUPE-24, KUSB-DUPE-
20HD, KUSB-DUPE-30HD, and KUSB-DUPE-40HD Kanguru USB Duplicators.
- 1 -

Kanguru USB Duplicator
Please be aware of the following points before using the Kanguru USB Duplicator
Copyright© 2007, Kanguru Solutions. All rights reserved.
DOS ® , Windows 95 ®, Windows 98 ® , Windows NT ®, Windows 2000 ®, Windows
ME ®, and Windows XP ® are registered trademarks of Microsoft Inc. Apple ® and
Macintosh ® are registered trademarks of Apple Computer Inc. IBM and OS/2 are
registered trademarks of the International Business Machines Corporation. All
other brand or product names are trademarks of their respective companies or
organizations.
Kanguru Solutions will not be held responsible for any illegal use of this product
nor any losses incurred while using this product. The user himself is responsible
for the copyright laws, and is fully responsible for any illegal actions taken.
CUSTOMER SERVICE
To obtain service or technical support for your system, please contact Kanguru
Solutions Technical Support Department at 508-376-4245, or visit
www.Kanguru.com for web support.
LIMITED WARRANTY
Kanguru Solutions guarantees that every Kanguru USB Duplicator will be free from defects in
workmanship and materials for 1 year from the date of purchase. This product carries a *1 year
limited warranty on the power supply, controller, and all internal components. The warranty does
not cover any USB cables, Power cables, or USB devices used in conjunction with the Kanguru
USB Duplicator. This warranty does not apply if, in the judgment of Kanguru Solutions, the
product fails due to damage from handling, accident, abuse, misuse, or if it has been used in a
manner not conforming to the product’s instructions, has been modified in anyway, or the
warranty labels have been removed. If the product proves defective during this warranty period,
call Kanguru Solutions Technical Support in order to obtain a RMA required for service. When
returning a product, mark the RMA number clearly on the outside of the package, and include a
copy of your original proof of purchase.
In no event shall Kanguru Solutions’ liability exceed the price paid for the product from direct,
indirect, special, incidental, or consequential software, or its documentation. Kanguru Solutions
offers no refunds for its products. Kanguru Solutions makes no warranty or representation,
expressed, implied, or statutory, with respect to its products or the contents or use of this
documentation and all accompanying software, and specifically disclaims its quality, performance,
merchantability, or fitness for any particular purpose. Kanguru Solutions reserves the right to
revise or update its products, software, or documentation without obligation to notify any
individual or entity.
Kanguru Solutions
1360 Main St., Millis, MA 02054
508.376.4245 • Fax 508.376.4462
www.kanguru.com
- 2 -

Kanguru USB Duplicator
Table of Contents
CHAPTER 1 Introduction...................................................................................................................................4
Welcome ...................................................................................................................................................................... 4
Kanguru USB Duplicator Package Contents:.................................................................................................. 4
Features: ...................................................................................................................................................................... 4
Specifications: ............................................................................................................................................................ 5
CHAPTER 2 Getting to Know Your Kanguru USB Duplicator..........................................................6
Hardware Setup ......................................................................................................................................................... 6
Things to remember: ................................................................................................................................................ 6
The User Interface .................................................................................................................................................... 6
Copy Menu/Mode ...................................................................................................................................................... 7
Setup Menu ................................................................................................................................................................. 7
CHAPTER 3 Copying ...........................................................................................................................................9
Using your Kanguru USB Duplicator.................................................................................................................. 9
To begin copying....................................................................................................................................................... 9
Comparing Copied USB Devices ...................................................................................................................... 10
To Begin Comparing .............................................................................................................................................. 10
Combined Copy & Compare Functions ........................................................................................................... 10
Hard Drive & Select Modes ................................................................................................................................. 10
Load to HD................................................................................................................................................................. 11
Full Image or Brief Image Load .......................................................................................................................... 11
Full Select .................................................................................................................................................................. 11
CHAPTER 4 Advanced Features..................................................................................................................14
Advanced Features ................................................................................................................................................ 14
Configuration............................................................................................................................................................. 14
CHAPTER 5 Error Code s.................................................................................................................................15
CHAPTER 6 F.A.Q’s...........................................................................................................................................16
CHAPTER 7 Warranty .......................................................................................................................................17
CHAPTER 8 Tech Support ..............................................................................................................................18
- 3 -

Kanguru USB Duplicator
CHAPTER 1 Introduction
Welcome
Congratulations on your purchase of the Kanguru USB Duplicator by Kanguru
Solutions. The Kanguru USB Duplicator is a high speed, stand-alone USB
duplicator that can clone, format, and verify up to 9, 20, 24, 30, or 40 USB
devices (Dependant on model). The duplicator has many advanced features for
the IT professional, yet a novice can begin cloning hard drives within minutes of
taking it out of the box. Just select the appropriate function you wish to perform,
attach your master drive and 1 to 9 (or 24) target drives, and the Kanguru USB
Duplicator will start automatically. USB duplicators with built in hard drive allows
for an additional USB target port.
The Kanguru USB Duplicator copies the content of a master USB device to up to
nine drives. With fast copy speeds of up to 10MB/s, the Kanguru USB Duplicator
is one of the fastest USB duplicating systems available.
Kanguru USB Duplicator Package Contents:
• 1 – Kanguru USB Duplicator unit with internal power supply.
o Note: Models KUSB-DUPE-20HD, KUSB-DUPE-30HD, and KUSB-
DUPE-40HD contain an internal hard drive which allows for
advanced features.
• 1 – AC power supply.
• This manual w/ user registration card.
If any of the above items are missing, please call Kanguru Solutions’ Tech
Support department at: (508) 376-4245, extension 2 and replacement parts will
be shipped to you ASAP.
Features:
• Data Transfer Rate: up to 10MB/sec (Per USB Port)
• Copy, Compare, Erase from 9 to 40 USB devices on selected models.
• Drive Size and Brand independent: Master & target drives can be
different sizes, brands, and capacities. (Master and targets must be the
same capacity unless in Brief mode)
• One-year Standard Warranty: This system comes complete with a oneyear
warranty that covers parts and a 90 day warranty for labor.
- 4 -

Kanguru USB Duplicator
• Clones any file system: including DOS, Win98, Win2K, Win NT, Win XP,
Linux, Mac, and many more (Note: Full Copy Mode Only). The USB
Duplicator is also able to copy raw data.
• 12 Functions:
o Full Copy: Full data copy, sector by sector. Supports RAW data
copy including cloning all major file systems.
o Brief Copy: Copies only sectors with data by scanning the file
system on the master drive. Supports FAT/FAT32/NTFS file
systems.
o Full Compare: Compares Master to Target(s) for accuracy, sector
by sector.
o Brief Compare: Compares Master to Target(s) for accuracy, only
sectors with data
o Full Copy/Compare: Combination of Full Copy and Full Compare
o Brief Copy/Compare: Combination of Brief Copy and Brief Compare
o Verify: Verify the integrity of your data
o Erase: Sector by sector erase of your targets.
o Card Reader: Mode for using the USB Duplicator with flash
memory cards attached via card readers.
o Load to HDD*: Ability to load data from a USB storage device to the
installed Hard Drive in the form of either a Brief or Full image.
o Brief Select*
Select Source IMG
Delete IMG File
Rename IMG File
HD Disk Usage
HD Format
o Full Select*
Select Source IMG
Delete IMG File
Rename IMG File
HD Disk Usage
HD Format
*Hard Drive Functions only available on units with optional installed hard drive.
Agency Approvals: Please check the Kanguru Solutions website.
• Diagnostic tools:
Scan a drive for bad sectors (Verify)
Full Erase
Specifications:
Dimensions: 15” L x 7 ¼” W x 6 ¾” H
- 5 -

Kanguru USB Duplicator
Operating Temperature: Please check the Kanguru Solutions website.
Relative Humidity: Please check the Kanguru Solutions website.
Weight: 5.21 Kgs, 11.5lbs
Power Supply: 300W, 4P Power (5V and 12V)
Input Device: 2 Push Buttons
CHAPTER 2 Getting to Know Your Kanguru USB Duplicator
Hardware Setup
1. Before plugging in the AC Power Cable, please make sure that the voltage
is adjusted to the same as your local voltage 110V/220V.
2. Make sure no drives are connected when powering on the unit.
3. You are now ready to begin using your Kanguru USB Duplicator. To
begin, turn on the unit with the power switch located on the back panel,
select the desired function, and insert the master in the top left USB port.
Things to remember:
• The Kanguru USB Duplicator is powered by an internal power supply that
is controlled by a rocker switch located at the rear of the unit.
• The Kanguru USB Duplicator supplies USB bus power to all drives. If your
device normally requires external power to run (most USB Hard Drives),
then it will still require that added power source. If it does, then it can run
off of USB bus power only (most flash drives).
• It is OK to connect and disconnect Master or Target drives while the
Kanguru USB Duplicator is powered on. However, do NOT disconnect
drives during a session until the solid green light and OK message or solid
red light and Fail message is displayed for the specified drive. The status
light will blink red to indicate the unit is performing the desired function. Do
not unplug devices while their activity lights are blinking!
The User Interface
Kanguru Solutions designed the user interface (UI) with the professional in mind.
The UI is fast, responsive, and to the point. What this means is that very few key
presses are needed to achieve a desired action.
The UI is controlled by 2 push buttons located to the right of the LCD screen
marked as ‘A’ and ‘B’.
Button Functions:
- 6 -

Kanguru USB Duplicator
A : Press ‘A’ a single time
A+: Press and hold ‘A’ for 3 seconds
B : Press ‘B’ a single time
B+: Press and hold ‘B’ for 3 seconds
There are two tiers to the Kanguru USB Duplicator user interface.
Copy Menu/Mode
• By default, the unit will boot to this menu.
• To toggle between the different functions within copy mode, use the ‘A’
button.
o Full Copy, Brief Copy, Full Copy & Compare, Brief Copy &
Compare, Full Compare, Brief Compare, Verify, and Erase.
o Load to HD, Full Select, and Brief Select Modes are available on
units with built in hard drive.
• To toggle between the different modules, when in a copy mode, press the
‘B’ button.
Setup Menu
o Module 1: 1:1, 1:2, 1:3, 1:4, 1:5
o Module 2: 2:1, 2:2, 2:3, 2:4, 2:5
o Module n: n:1, n:2, n:3, n:4, n:5
• Press and Hold the ‘A’ button for 2 seconds to enter the setup menu
- 7 -

Kanguru USB Duplicator
• Once in the Setup menu, use the ‘A’ button to navigate and the ‘B’ button
to select and unselect options.
• Press and hold the ‘A’ button for 2 seconds to exit the setup menu and
return to the main menu.
Function Diagram
- 8 -

Kanguru USB Duplicator
CHAPTER 3 Copying
Using your Kanguru USB Duplicator
The Kanguru USB Duplicator can copy USB drives in one of two modes:
• Full Copy – this mode clones USB storage devices sector by sector from
the Master to the Target(s), and supports all major OS formats
(DOS/Windows/Mac/Linux). This mode is the slowest copy mode, but the
safest.
• Brief Copy – this mode clones only the sectors with information and will
skip the blank sectors (including information hidden in sub channels). This
mode is the fastest but will only support the following formats: DOS®,
WIN98®, WIN2K®, WINNT®, and WINXP®, *Kanguru Solutions
strongly recommends using Master and Target drives of the same
capacity.
• Notice: The source and target’s USB device capacity must be the same,
otherwise, it may lead to data being copied incompletely and/or incorrectly
To begin copying:
1. Power on the Kanguru USB Duplicator.
2. Connect the Master drive to the top left USB port.
3. By default the Kanguru USB Duplicator is set to Full Copy Mode. If this is the
desired operation, connect the master to the top left USB port. Otherwise,
select the correct Copy mode and then insert the USB device to the top left
USB port.
4. If you want to copy using one of the other copy modes, press the ‘A’ button to
toggle between the different modes. You can now select the desired Copy
mode (Full Copy, Brief Copy, Full Copy & Compare, and Brief Copy &
Compare). Once the Master and target(s) are inserted, the copy process will
begin automatically.
5. Once the Kanguru USB Duplicator has finished copying, it will display a “OK”
for passed Target drives, and the appropriate error message for failed Target
drives along with a solid red light above the corresponding USB port.
- 9 -

Kanguru USB Duplicator
Comparing Copied USB Devices
*The Kanguru USB Duplicator can verify copied USB storage devices in one of
three modes:
• Full Compare – This mode compares drives sector by sector to assure
that all of the Target drives have the same information as the Master drive.
• Brief Compare – This mode only compares the sectors with information
and skips the blank sectors to assure that all of the Target drives have the
same information as the Master drive.
To Begin Comparing:
1. Navigate to the compare function you wish to start.
2. Insert the master drive into the top left USB port.
3. Wait for the process to cycle through to 100%
4. Connect the target drives you wish to compare against the master.
5. Wait for process to complete – there will be a green light above each of the
drives that completes successfully and an ‘OK’ message displayed on the
LCD screen.
Combined Copy & Compare Functions
The Kanguru USB Duplicator has two combined functions which will allow for a
USB storage device to be copied and compared in one step. During these
functions the progress will reach 200% when complete. 0-100% is allocated for
the copy part of the function. 101-200% is allocated for the compare part of this
function. The options for these combined functions are:
• Full Copy & Compare
• Brief Copy & Compare
Hard Drive & Select Modes
Note: The Hard Drive Modes are only available on the KUSB-DUPE-20HD,
KUSB-DUPE-30HD, and KUSB-DUPE-40HD models.
Notice: The ‘A+’ command is performed by pressing and holding down the ‘A’
button for 3 seconds. B+ would mean pressing and holding the ‘B’ button.
- 10 -

Kanguru USB Duplicator
Load to HD
During the loading process, the Kanguru USB Duplicator will automatically assign
a default file name. The default file name is according to the USB device driver’s
type (i.e. V0951p160300.bin), the same type of USB device will have same file
name. If the same type of USB device driver is used to load data, the display will
show two options, which is Rename or Overwrite.
Full Image or Brief Image Load
Full Image and Brief Image Load allows for loading images from a source USB
device to the installed internal hard drive. Each type (Full or Brief) will load an
image file with different file extension name: Full or Brief Image
• The Full Image will assign a file extension name with *.BIN. When using
Full Image load, the entire USB Drive will be loaded.
• The Brief Image will assign a file extension name with *.BRF. When using
Brief Image load, only the parts that contain stored data will be loaded.
(File Systems Supported in Brief Mode: FAT/FAT32/NTFS)
Notice:
1.) If users selects “ESC => A+” to escape to the previous menu:
2.) Remove the source USB drive first.
3.) Press and hold A to escape.
When the source USB Drive is loaded, the Kanguru USB Duplicator may assign
the same file name, but the data will be different. In the meantime, the machine
will show three options, which are:
1.) Overwrite => A
2.) Rename => B
3.) ESC => A+.
The users can select a appropriate function.
Notice:
If users select “ESC => A+” to escape to the previous menu:
1.) Remove the source USB drive first.
2.) Press and hold A to escape.
Full Select
This function will allow you to use images that have already been loaded onto the
internal hard drive. The available options for the Full Select function are:
1.) Select source image
2.) Delete
3.) Rename
4.) Format HD
Press the ‘A’ button to go to the next option.
- 11 -

Kanguru USB Duplicator
Enter Full Select by pressing the ‘B’ button. There are several secondary
functions including:
1.) Select Source IMG
2.) Delete IMG File
3.) Rename IMG File
4.) HD DISK Usage
5.) HD Format.
The USB duplicator also supports load source USB drive under the “Full Select”
function; this is similar to the “Load to HD” function.
Brief Select
This function will allow you to use images that have already been loaded onto the
internal hard drive. The available options for the Brief Select function are:
1.) Select source image
2.) Delete
3.) Rename
4.) Format HD.
Press ‘A’ button go to next option.
Enter Brief Select by pressing the ‘B’ button. There are several secondary
functions including:
1.) Select Source IMG
2.) Delete IMG File
3.) Rename IMG File
4.) HD DISK Usage
5.) HD Format.
The USB duplicator also supports load source USB drive under “Brief Select”
function; this is similar to the “Load to HD” function.
Setting Full Select and Brief Select
There are many features in sub-menu under ‘Full Select’ and ‘Brief Select’ on the
KUSB-DUPE-20HD, KUSB-DUPE-30HD, and KUSB-DUPE-40HD models.
Select Source IMG
If the hard drive contains no data image(s), the screen will show “ No IMG
Found”.
Enter ‘Full Select’ or ‘Brief Select’ by pressing the ‘B’ button. Change the options
by pressing the ‘A’ button.
When the feature is selected you will be able to enter the sub-menu by pressing
the ‘B’ button.
To go back to previous menu, press and hold the ‘A’ button (‘A+’).
Under the ‘Select Source IMG’, select the IMG file by pressing the ‘A’ button.
Disable or Enable the IMG file by pressing the ‘B’ button. Press and hold the ‘A’
- 12 -

Kanguru USB Duplicator
button to go back to previous menu and save the selected image file.
Delete IMG File
The “Delete IMG File” operation will allow for an IMG files stored on the installed
Hard Disk to be removed.
Enter ‘Full Select’ or ‘Brief Select’ by pressing the ‘B’ button. Change the options
by pressing the ‘A’ button. When the feature is selected you will be able to enter
the sub-menu by pressing the ‘B’ button.
To go back to previous menu, press and hold the ‘A’ button (‘A+’).
Under the ‘Delete Source IMG’, select the IMG file by pressing the ‘A’ button.
Disable or Enable the IMG file by pressing the ‘B’ button.
Press and hold the ‘A’ button to go back to previous menu and save the selected
image file.
Rename IMG File
This feature will allow you to rename a Full or Brief Image stored on the hard
drive. A file name consists of number (0-9) and/or alphabet (A-Z). The length of
file name is 12 characters and 3 characters file extension (ex,
V0951P160300.BIN for a full image and/or V0951P160300.BRF for a brief
image).
Enter Rename IMG File bye pressing the ‘B’ button.
1.) Press ‘B’ button to select or cancel.
2.) Select an image that you wish to rename.
3.) Press and hold the ‘A’ button to edit the name. Use the ‘A’ button to shift
between the characters and change the character with the ‘B’ button.
4.) To escape, press and hold the ‘A’ button.
HD Disk Usage
The HD Disk Usage operation will display the total capacity, free space and data
capacity of the hard drive.
HD Format
Running the “HD Format” operation will remove all data and create a single
partition.
Notice: All data will be unrecoverable after running “HD Format”
Enter the ‘Full Select’ or ‘Brief Select’ menu; then select “HD Format” by pressing
the ‘A’ button and run the HD format by pressing the ‘B’ button.
Notice : Do Not turn off the power during updating process.
- 13 -

Kanguru USB Duplicator
CHAPTER 4 Advanced Features
Advanced Features
The Kanguru USB Duplicator includes several advanced modes:
• Verify – randomly reads sectors to see if there are bad sectors in the USB
storage device.
• Erase – This function will erase the entire USB storage device, including
file system files. After the erase mode is completed, it will need to be
formatted in order for use on a computer.
To erase a USB Storage Device:
1. Confirm that the current mode is the Erase mode.
2. Insert the USB storage devices you with to erase. The first device must be
placed in the Master slot located on the top left.
3. Insert additional USB storage devices to be erased in any of the other
target USB ports.
4. Once finished, the Kanguru USB Duplicator will show a green LED light
above the erased drives as well as an ‘OK’ message on the LCD screen.
Configuration
The configuration menu can be accessed by holding down the ‘A’ button for 3
seconds.
• Card Reader:
o Enable [*]: The Card Reader will be allowed to keep the slot and
only remove the Memory Card.
o Disable [ ]: The Card Reader will be not allowed to keep the slot,
you have to remove whole Card Reader including the Memory
Card.
• No Check USB Cap – This feature will check the USB storage drive
capacity between the USB source and the target USB before doing copy
process. If the capacity is different; the machine will stop working and the
screen will show an error code “BK”. If this featured is disabled, it will
ignore the capacity issue and continue the process, even the capacity is
different between the source drive and targets. Error messages could
occur if disabled based on USB storage size(s).
• Always Overwrite – This applies when loading data image with the same
file name, this feature will allow the machine to overwrite the file or change
the file name manually.
o Enable [*]: Manually change filename.
o Disable [ ]: Always over write the same file name.
- 14 -

Kanguru USB Duplicator
• Burn In
o This feature provides a test mode. When this feature is enabled,
the machine will perform a continuous Copy & Compare. This
feature will only stop when disabled via the Configuration menu.
o Go to configuration menu by pressing and holding the ‘A’ button,
then use the ‘B’ button to enable or disable the feature.
• Set as Default -- Restore default system values.
• Update Firmware -- Upgrade the machine to the latest firmware.
o To update the machine’s firmware:
• Receive a latest firmware.
• Format USB Flash drive and copy the firmware file to the
USB device (A USB Flash drive is recommended for this
procedure).
• Plug the USB Device to the top left ‘Master’ USB port.
• Select “Update Firmware” to update the machine.
• Wait for process to complete and reboot the system
• On system boot up, the Version and Build number will be
displayed.
• Note: Do not disconnect power while updating firmware.
This will cause the USB duplicator to be non-functional.
• Save Settings – Save all settings made.
• About – Displays current system information including version and build
information.
CHAPTER 5 Error Codes
Error Code Description Solution
RD Unable to read from USB
drive.
Recheck the USB Drive.
WR Write data error from Remove the source USB
source to targets. drive and reload.
Remove the targets and
start copy again.
BK The capacity of the USB Check the capacity of the
drive is different between USB drive and confirm
the source and targets. they both have the exact
Source is larger than same total capacity.
targets.
If required; go to the ‘No
Check USB Cap’ and
disable.
Replace with same USB
drive capacity units.
- 15 -

Kanguru USB Duplicator
VR Verify USB drive failed. Copy and verify again.
ER Failed erasing. Erase again.
CO Data compare failed;
error in memory.
Copy & compare again.
CR Data compare failed;
error in reading USB
drive.
Copy & compare again.
OP USB drive is not ready. Remove the source USB
device and reload.
CL Close file error at end of Reload the targets and
copy process.
reload.
LG Temp file failed Remove the source USB
device and reload.
SE Source USB Device Remove the source USB
issue.
device and reload.
FD Source USB Device Remove the source USB
issue.
device and reload.
CHAPTER 6 F.A.Q’s
Q1. Do all Target drives have to be the same capacity? Same Brand?
A1. All target drives are required to be the same capacity drive if using full
copy. If using brief copy modes, allocated space must be available in
order to complete the copy successfully. Please check the ‘No Check USB
Cap’ function prior to using different capacity drives. The Kanguru USB
Duplicator is brand independent.
Q2. Can I copy a smaller capacity master drive to larger capacity Target?
A2. Yes, this is only possible within the Brief Copy modes.
Q3. Can I copy to Targets of various brands simultaneously?
A3. Yes, the machine is able to copy USB storage devices of different
brands.
Q4. Do the Diagnostic features check the Master or the Targets?
A4. The Diagnostic features will check the Target USB storage devices
against the master.
Q5. Can the USB duplicator copy file systems such as HFS+, UNIX and
OS/2?
A5. Yes, use the “Full Copy” function to copy any file system.
Q6. Can the duplicator de-fragment a partition?
A6. No, this must be done directly by the operating system of your PC.
- 16 -

Kanguru USB Duplicator
CHAPTER 7 Warranty
This product carries a *1 year limited warranty on the power supply, controller, and all internal
components. The warranty does not cover any USB, IDE, SATA, or Power cables. Kanguru
Solutions is not responsible for any damages incurred in the shipping process. Any claims for loss
or damage must be made to carrier directly. Claims for shipping errors should be reported to
Kanguru Solutions within three (3) working days of receipt of merchandise. Please refer to the
RMA Procedure section of this manual if your duplicator needs servicing.
In no event shall Kanguru Solutions’ liability exceed the price paid for the product from direct,
indirect, special, incidental, or consequential software, or its documentation. Kanguru Solutions
offers no refunds for its products. Kanguru Solutions makes no warranty or representation,
expressed, implied, or statutory, with respect to its products or the contents or use of this
documentation and all accompanying software, and specifically disclaims its quality, performance,
merchantability, or fitness for any particular purpose. Kanguru Solutions reserves the right to
revise or update its products, software, or documentation without obligation to notify any
individual or entity.
*90-day warranty on labor. After 90 days, a $20.00 service charge will be applied to all RMAs.
Shipping back to the customer is covered during the first 90 days of purchase. After 90 days the
customer is responsible for shipping both ways.
RMA Procedure
All Duplicators being serviced must be packed in the
ORIGINAL PACKAGING. If you do not have your original packaging, you
can purchase replacement packaging for $25.00 from Kanguru’s Technical Support
Department. Kanguru Solution’s warranty will not be honored in the event that a duplicator
is received improperly packaged, altered, or physically damaged.
STEP ONE: Call for a RMA Number: 508-376-4245
Duplicators will not be accepted for repair without a valid RMA number. RMA
numbers are valid for 30 days upon assignment. Any return without a valid RMA
number will be returned to the customer at their expense.
STEP TWO: Ship and Insure your Duplicator
Kanguru Solutions strongly recommends you fully insure the duplicator for
shipping. Kanguru Solutions is not responsible for if the package is lost or
damaged in transit. We suggest using a shipping company that utilizes a
“tracking” feature to verify “proof of delivery.” The customer is responsible for
shipping charges when returning a product. Shipping back to the customer is
covered by Kanguru Solutions during the first 90 days of purchase. After 90
days of purchase the customer is responsible for shipping both ways.
- 17 -

Kanguru USB Duplicator
CHAPTER 8 Tech Support
If you experience any problems using your Kanguru USB Duplicator or have any
technical questions regarding any of our products, please call our tech support
department. Our tech support is free and available Monday thru Friday, 9am to
5pm EST.
Call 1-508-376-4245 or
Visit our website at www.Kanguru.com
- 18 -