How to successfully blend VAT and SAP expertise to deliver 100 ...
How to successfully blend VAT and SAP expertise to deliver 100 ...
How to successfully blend VAT and SAP expertise to deliver 100 ...
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Buy the<br />
special special joint joint<br />
ticket ticket for <strong>SAP</strong> <strong>SAP</strong><br />
<strong>and</strong> <strong>and</strong> <strong>VAT</strong> for<br />
only only £777!<br />
£777!<br />
International <strong>VAT</strong> Consulting<br />
A must must<br />
attend attend event event<br />
for <strong>SAP</strong> <strong>SAP</strong> <strong>and</strong> <strong>and</strong> <strong>VAT</strong><br />
executives! executives!<br />
<strong>How</strong> <strong>to</strong> <strong>successfully</strong> <strong>blend</strong> <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong> <strong>expertise</strong><br />
<strong>to</strong> <strong>deliver</strong> <strong>100</strong>% compliance across Europe<br />
Thursday 6th May – The Grosvenor Hotel, Vic<strong>to</strong>ria, London<br />
A compelling <strong>and</strong> unique one day Masterclass designed <strong>to</strong> make your organisation<br />
more efficient, effective <strong>and</strong> compliant, featuring insightful sessions from:<br />
Kraft, Amgen, CIBER, Philips, DuPont, Continental, Amazon, IBFD <strong>and</strong> Dimension Data<br />
www.meridianglobalservices.com<br />
In association with
<strong>SAP</strong> system alignment provides a foundation for solid <strong>VAT</strong> compliance<br />
Since the recent introduction of the new legal framework, we realise those responsible for ensuring <strong>VAT</strong> compliance within the<br />
organisation have been placed under increasing pressure. This strain is compounded by the ongoing struggle <strong>to</strong> collaborate <strong>and</strong><br />
communicate effectively <strong>to</strong> those responsible for modifications <strong>to</strong> the financial system.<br />
This one day Masterclass is designed <strong>to</strong> help organisations address these challenges by inviting<br />
international <strong>VAT</strong> experts <strong>to</strong> meet their <strong>SAP</strong> counterparts! Delegates from both sides of the<br />
business will be educated on how <strong>to</strong> evaluate <strong>and</strong> modify their financial processes with the aim<br />
of achieving full <strong>VAT</strong> compliance, in a complex business <strong>and</strong> legal environment. By focusing on the<br />
financial ERP system as the foundation, we present a best-practice approach for improved efficiency,<br />
control, compliance <strong>and</strong> risk mitigation, as dem<strong>and</strong>ed by tax administrations.<br />
Through informative keynotes, in-depth presentations <strong>and</strong> workshops <strong>deliver</strong>ed by <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong><br />
experts from multinational companies, you’ll get the <strong>to</strong>ols <strong>and</strong> insights you need <strong>to</strong> identify<br />
common <strong>VAT</strong> challenges <strong>and</strong> areas of risk, while learning new approaches <strong>to</strong> achieve improved<br />
<strong>and</strong> transparent <strong>VAT</strong> compliance across your business.<br />
This one day Masterclass will enable you <strong>to</strong>:<br />
• Break down internal communication barriers <strong>and</strong> introduce elegant synchronicity between <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong><br />
• Underst<strong>and</strong> key challenges that multinationals running <strong>SAP</strong> are facing <strong>and</strong> how they are overcoming them<br />
• Fully appreciate the wider impact of the <strong>VAT</strong> Package on business<br />
• Navigate complex <strong>VAT</strong> structures <strong>and</strong> complex supply chains in <strong>SAP</strong><br />
• Underst<strong>and</strong> scenarios where ‘out of the box’ <strong>SAP</strong> functionality results in incorrect <strong>VAT</strong> decisions<br />
Who should attend?<br />
In-house <strong>VAT</strong> / tax executive In-house <strong>SAP</strong> / ERP executives<br />
<strong>VAT</strong> / Tax direc<strong>to</strong>r / manager <strong>SAP</strong> finance systems manager<br />
Indirect Tax direc<strong>to</strong>r / manager FICO / SD consultants<br />
Finance manager ERP / <strong>SAP</strong> project manager<br />
Finance direc<strong>to</strong>r / CFO <strong>SAP</strong> solutions architect<br />
We hope that you will join us for this event in London on May 6th. Your peers from other companies, leading <strong>VAT</strong> consultants <strong>and</strong><br />
the <strong>to</strong>p <strong>SAP</strong> talent will all be on h<strong>and</strong> <strong>to</strong> provide insights <strong>to</strong> help you address the challenges you face.<br />
We look forward <strong>to</strong> seeing you at the event.<br />
Paul Quigley Roger Lindelauf<br />
Direc<strong>to</strong>r ERP <strong>VAT</strong> Consulting Lead<br />
Meridian International <strong>VAT</strong> Consulting Meridian International <strong>VAT</strong> Consulting<br />
08.30 Registration <strong>and</strong> coffee<br />
Conquering<br />
the 2010<br />
compliance<br />
burden<br />
09.00 Bridging the gap between <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong>: Why the approach <strong>to</strong> <strong>VAT</strong> compliance has changed <strong>and</strong> how<br />
European multinationals need <strong>to</strong> respond in order <strong>to</strong> achieve effective <strong>and</strong> transparent <strong>VAT</strong> compliance<br />
Multinational businesses with European shared services are quickly realising that they need <strong>to</strong> align their <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong><br />
systems’ <strong>expertise</strong> in order <strong>to</strong> drive up efficiency <strong>and</strong> increase control. In this interesting opening session, Ryan Ostilly<br />
from Meridian International <strong>VAT</strong> Consulting, will be examining why these silos need <strong>to</strong> align themselves, <strong>to</strong> effectively<br />
respond <strong>to</strong> the compliance burden post 2010. In particular, Ryan will be looking at:<br />
• The key challenges that companies face in 2010 <strong>and</strong> how leading companies are responding <strong>to</strong> overcome these<br />
• The perception of risk – how can you be certain that your business’s view of risk marries with the tax authorities?<br />
• What tax administration ‘evolution’ looks like <strong>and</strong> how it effects you<br />
• What an effective response <strong>to</strong> risk looks like<br />
• The best practices that have been realised in the last 6 months<br />
Ryan Ostilly, Commercial Direc<strong>to</strong>r, Meridian International <strong>VAT</strong> Consulting<br />
Valuable<br />
CFO<br />
insight<br />
09.30 Keynote presentation: Successfully aligning <strong>VAT</strong> supply chain <strong>and</strong> <strong>SAP</strong> configuration at Dimension Data Europe<br />
Dimension Data is an evolving, multinational business with a complex supply chain model. Learn how European CFO,<br />
Anne Thonon identifies <strong>VAT</strong> compliance risk as a <strong>to</strong>p priority <strong>and</strong> how key finance <strong>and</strong> <strong>SAP</strong> stakeholders were brought<br />
brought <strong>to</strong>gether <strong>to</strong> implement a critical 2010 <strong>VAT</strong> project, focusing on:<br />
• Supply chain <strong>VAT</strong> modelling • 2010 Legislative changes<br />
• <strong>SAP</strong> system alignment • Training <strong>and</strong> embedding<br />
Anne Thonon, CFO, Dimension Data Europe<br />
Eric Finger, European <strong>SAP</strong> Systems Manager, Dimension Data Europe<br />
10.30 Morning coffee<br />
Industries represented:<br />
• Au<strong>to</strong>motive<br />
• IT <strong>and</strong> Electronics<br />
• Retail<br />
• Professional Services<br />
• Chemicals<br />
• Pharmaceuticals<br />
• Energy<br />
• Engineering<br />
• FMCG<br />
© All copy, titles <strong>and</strong> briefs are the property of Meridian Global Services <strong>and</strong> cannot be reproduced legally without the written consent of Meridian Global Services.
11.00 STREAMED SESSIONS: The 2010 <strong>VAT</strong> Package – Shared experiences, common obstacles, best practices<br />
The <strong>VAT</strong><br />
Package<br />
“do’s <strong>and</strong><br />
don’ts”<br />
12.30 Lunch<br />
STREAM A – THE <strong>VAT</strong> STREAM<br />
Facilitated by Walter Van Der Corput, Head of <strong>VAT</strong><br />
Knowledge IBFD<br />
This session will be led by Walter Van Der Corput<br />
<strong>and</strong> is geared <strong>to</strong> show you how two leading operations<br />
in Europe dealt with the preparation, <strong>and</strong> then the implementation<br />
<strong>and</strong> fine tuning of the changes. The session will be broken in<strong>to</strong><br />
engaging interactive exercises, designed <strong>to</strong> ensure you take away<br />
practical learnings from this stream.<br />
Scoring 10/10 for preparation - but what about the events that<br />
nobody forecasted?<br />
Michel Barbe was instrumental during the preparation for the <strong>VAT</strong><br />
Package at Amgen. “The cost of non compliance was never an<br />
issue for us - we had no choice but <strong>to</strong> be ready on time, with full<br />
compliance” he says. The real proof of their readiness was tested<br />
on January 31st <strong>and</strong> as far as Michel is concerned, they scored<br />
10/10. “<strong>How</strong>ever, there is always scope for improvement”. In this<br />
fascinating case study presentation Michel will share with you:<br />
• The key aspects of the project that enabled the project team<br />
at Amgen <strong>to</strong> have such confidence<br />
• The challenges they encountered across the organisation <strong>and</strong><br />
how they were h<strong>and</strong>led both effectively <strong>and</strong> efficiently<br />
• Open technical issues <strong>and</strong> various inconsistencies across countries<br />
• <strong>How</strong> they prepared for the unknowns, <strong>and</strong> what open issues<br />
are still being addressed<br />
• The importance of the continuing programme of AP training <strong>and</strong><br />
company-wide education<br />
• <strong>How</strong> Michel <strong>and</strong> the team look <strong>to</strong> secure <strong>100</strong>% compliance for<br />
2010 <strong>and</strong> beyond<br />
Michel Barbe, Indirect Tax Senior Manager, Amgen<br />
<strong>How</strong> DuPont implemented <strong>and</strong> fine tuned their significant<br />
<strong>VAT</strong> Package changes<br />
Paula Regales speaks on behalf of the entire European tax<br />
community when she says “the <strong>VAT</strong> Package change is the biggest<br />
change in EU <strong>VAT</strong> law since 1993”. As a result, DuPont, a company<br />
which puts compliance first, has implemented <strong>and</strong> fine tuned their<br />
<strong>VAT</strong> Package project with almost military precision. In this excellent<br />
presentation, Paula Regales will be examining in detail:<br />
• The critical success fac<strong>to</strong>rs <strong>to</strong> building the right project team<br />
• <strong>How</strong> they identified the stakeholders <strong>and</strong> communicated the<br />
impacts of change <strong>to</strong> them early <strong>and</strong> <strong>successfully</strong><br />
• <strong>How</strong> they have fine tuned the implementation spending time<br />
with smaller <strong>and</strong> mid-sized suppliers who continue <strong>to</strong> send<br />
erroneous invoices<br />
• <strong>How</strong> they are running their Post Go Live Plan <strong>to</strong> keep their<br />
compliancy high<br />
• <strong>How</strong> transport <strong>and</strong> working goods invoices have been a<br />
significant focus for them<br />
• What the key lessons learnt are<br />
• What Paula has identified as the single point of failure in DuPont<br />
Paula Regales, <strong>VAT</strong> Expert, DuPont EMEA<br />
Exercises moderated by Walter Van Der Corput, Head of <strong>VAT</strong> Knowledge, IBFD<br />
13.45 Feedback from this morning’s streamed session: Common issues, common solutions.<br />
Paul Quigley, Direc<strong>to</strong>r, Meridian International <strong>VAT</strong> Consulting<br />
Winning<br />
the<br />
tax man’s<br />
trust<br />
Overcoming<br />
<strong>SAP</strong><br />
complexities<br />
STREAM B – THE <strong>SAP</strong> STREAM<br />
Facilitated by Stef Cornelissen, Senior Project Manager,<br />
CIBER Nederl<strong>and</strong> BV<br />
This session will be led by Stef Cornelissen <strong>and</strong> is<br />
geared <strong>to</strong> demonstrate how leading <strong>SAP</strong> experts in<br />
Europe approached the complexities of implementing <strong>and</strong> fine<br />
tuning their <strong>SAP</strong> system-changes required <strong>to</strong> implement the<br />
2010 <strong>VAT</strong> Package.<br />
Getting the preparation piece for <strong>SAP</strong> <strong>and</strong> the <strong>VAT</strong> Package<br />
right first time<br />
As a senior project manager for CIBER, Stef was tasked <strong>to</strong><br />
manage the <strong>SAP</strong> systems changes required <strong>to</strong> implement the<br />
provisions of the 2010 <strong>VAT</strong> package in 10 <strong>SAP</strong> systems at<br />
Royal Philips Electronics. Having managed complicated legal<br />
change projects in the past, Stef knew from the beginning<br />
that a successful outcome required careful planning <strong>and</strong><br />
coordination between finance, business <strong>and</strong> <strong>SAP</strong> teams. In<br />
this insightful presentation, Stef will share his experiences <strong>and</strong><br />
illustrate some of the key challenges that he faced <strong>and</strong> how<br />
these were overcome, including:<br />
• Defining the fundamental changes <strong>and</strong> risks <strong>to</strong> Philips<br />
• Formulating the change requirements<br />
• <strong>SAP</strong> OSS notes - use, adapt or ignore?<br />
• Could st<strong>and</strong>ard <strong>SAP</strong> configuration achieve the objectives, or<br />
was cus<strong>to</strong>misation <strong>and</strong> additional coding required?<br />
• Impact on billing documents<br />
• Impact on reporting<br />
Dr. Stef Cornelissen, MBA Senior Project Manager,<br />
CIBER Nederl<strong>and</strong> BV<br />
The EU <strong>VAT</strong> Package implementation in a highly cus<strong>to</strong>mised<br />
<strong>SAP</strong> environment<br />
Most companies left the <strong>VAT</strong> Package changes <strong>to</strong> the<br />
last minute. With <strong>SAP</strong> unsure of how the Package would<br />
be changing the system in 2010, how realistic was it for<br />
multinationals <strong>to</strong> expect complete readiness for January 1st?<br />
In this frank <strong>and</strong> fascinating presentation, Michael will be talking<br />
about how DuPont has been deeply involved in the <strong>SAP</strong><br />
changes across its global multinational processes. In particular<br />
we will be examining:<br />
• <strong>How</strong> the <strong>VAT</strong> Package’s impact on <strong>SAP</strong> was left until<br />
Oc<strong>to</strong>ber 2009 <strong>to</strong> be fully communicated <strong>and</strong> unders<strong>to</strong>od<br />
• Which project approach was followed for ensuring correct<br />
<strong>and</strong> on time implementation of the legal requirements in <strong>SAP</strong><br />
• The system changes that were unders<strong>to</strong>od <strong>and</strong> those that<br />
sat in grey areas<br />
• <strong>How</strong> technical <strong>and</strong> business groups responded <strong>to</strong> each other<br />
<strong>and</strong> the change<br />
• The challenges we faced <strong>and</strong> the benefits we achieved<br />
Michael Budai, Global <strong>VAT</strong> <strong>SAP</strong> Advisor, DuPont EMEA<br />
14.15 <strong>How</strong> <strong>to</strong> <strong>successfully</strong> manage complex <strong>VAT</strong> structures <strong>and</strong> supply chains in <strong>SAP</strong> - A case study<br />
Complex <strong>VAT</strong> structures <strong>and</strong> supply chains are a common feature in multinational businesses such as Kraft. Throw in a<br />
corporate restructuring project <strong>and</strong> you create a tax manager’s nightmare. In this excellent session, hear how Stefan<br />
Kuhen tackled this dilemma, identifying compliance risk associated with st<strong>and</strong>ard <strong>SAP</strong> functionality <strong>and</strong> how he<br />
worked around this <strong>to</strong> achieve compliance across his <strong>SAP</strong> determination <strong>and</strong> billing document routines. The result of<br />
his <strong>and</strong> his team’s efforts helped improve <strong>VAT</strong> compliance <strong>and</strong> gain further trust from the tax administration.<br />
In particular the session will be examining:<br />
• Why ‘out of the box’ <strong>SAP</strong> cannot cater for business complexity • Our optimal approach <strong>and</strong> why this works<br />
• <strong>VAT</strong> compliance risk associated with complexity • Results <strong>and</strong> benefits for Kraft<br />
<strong>and</strong> corporate restructuring<br />
Stefan Kuehn, Manager Indirect Taxes, Kraft<br />
© All copy, titles <strong>and</strong> briefs are the property of Meridian Global Services <strong>and</strong> cannot be reproduced legally without the written consent of Meridian Global Services.
14.45 Afternoon tea<br />
15.00 STREAMED SESSIONS – Power technical sessions<br />
Au<strong>to</strong>motive<br />
<strong>and</strong><br />
Retail<br />
insights<br />
STREAM A – Who is your cus<strong>to</strong>mer?<br />
Facilitated by Paul Quigley, Direc<strong>to</strong>r,<br />
Meridian International <strong>VAT</strong> Consulting<br />
This insightful session, opened by Paul Quigley, will<br />
be examining specific <strong>VAT</strong> issues which are affecting<br />
businesses <strong>to</strong>day, in particular the importance of correctly<br />
identifying the true legal recipient of a supply of goods or<br />
services for determining the correct <strong>VAT</strong> treatment. Once the<br />
scene has been set, Paul will then turn <strong>to</strong> our Expert Panel <strong>to</strong><br />
ask them what their views, thoughts <strong>and</strong> experiences are on the<br />
following key themes:<br />
• “Sold <strong>to</strong>” vs “Ship <strong>to</strong>” vs “Bill <strong>to</strong>” vs “Payer”<br />
• Place of establishment<br />
• Chain transactions<br />
• Global contracts<br />
• Recharges <strong>and</strong> disbursements<br />
• Disclosed <strong>and</strong> undisclosed agency<br />
Expert Panelists include:<br />
Catherine O’Neill, Tax Manager, Amazon.co.uk Limited<br />
Thomas Lang, Tax Direc<strong>to</strong>r, Continental<br />
Complex <strong>VAT</strong> implications concerning call offs, <strong>to</strong>oling <strong>and</strong><br />
warranties<br />
At Continental, the company’s business model means that<br />
their supply chain is impacted with various regulations which<br />
are deeply complex <strong>and</strong> uncommon in their treatment from one<br />
country <strong>to</strong> the next. The lack of harmonisation across Europe<br />
has implications, not just in the <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong> operations, but<br />
also in Procurement <strong>and</strong> Finance. In this fascinating session<br />
which closes off this stream, Thomas Lang will be examining:<br />
• <strong>How</strong> <strong>to</strong> h<strong>and</strong>le <strong>deliver</strong>ies elegantly across Europe<br />
• <strong>How</strong> <strong>to</strong> set up your <strong>VAT</strong> <strong>to</strong> help Procurement negotiate<br />
better deals<br />
• <strong>How</strong> <strong>to</strong> fully underst<strong>and</strong> your warranty costs<br />
• What system changes need <strong>to</strong> be made <strong>and</strong> how<br />
• Why <strong>SAP</strong> masterdata needs re-engineering as a result of the<br />
<strong>VAT</strong> Package<br />
Thomas Lang, Tax Direc<strong>to</strong>r, Continental<br />
<strong>VAT</strong> <strong>and</strong> <strong>SAP</strong><br />
working in<br />
step for better<br />
results<br />
Your<br />
key<br />
problems<br />
solved<br />
STREAM B – Complex <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong> scenarios<br />
Facilitated by Roger Lindelauf, ERP <strong>VAT</strong> Consulting Lead,<br />
Meridian International <strong>VAT</strong> Consulting<br />
Opening up with a presentation on trends in<br />
complex <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong> set-ups, this session will then<br />
move in<strong>to</strong> a Virtual Board scenario where you can bring your<br />
particular problems <strong>to</strong> the table where they will be brains<strong>to</strong>rmed<br />
<strong>and</strong> solved within the group. They will then be presented <strong>to</strong><br />
the expert panel who will add thought <strong>to</strong> the key problems <strong>and</strong><br />
solutions <strong>and</strong> help deepen an overall confidence on the remedy.<br />
Key items under the spot light in the opening session include:<br />
• Integrated direct <strong>deliver</strong>ies<br />
• Export EU <strong>to</strong> non-EU with re-invoicing<br />
• ABC transactions with integrated <strong>deliver</strong>ies<br />
• Sales within same legal entity/ <strong>VAT</strong> group<br />
• Invoice number range issues<br />
• Plants abroad functionality<br />
Roger Lindelauf, ERP <strong>VAT</strong> Consulting Lead,<br />
Meridian International <strong>VAT</strong> Consulting<br />
16.15 Concluding plenary from the experts<br />
Today’s Masterclass has focused on how <strong>to</strong> manage your <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong> resource more effectively, resulting in increased<br />
control, a better response <strong>to</strong> risk, improved supply chain management <strong>and</strong> a more cohesive relationship across various<br />
segments of the business. This concluding session will examine the closing conclusions of some of the key speakers<br />
of the day, focusing in particular on:<br />
• What they have learned as a result of <strong>to</strong>day<br />
• What they will do differently back in the office <strong>and</strong> how<br />
• What they believe the ramifications of these changes will be<br />
Facilitated By Paul Quigley, Direc<strong>to</strong>r, Meridian International <strong>VAT</strong> Consulting<br />
16.45 Top ten take aways from <strong>to</strong>day’s unique masterclass<br />
17.00 Close<br />
Virtual Board<br />
This Virtual Board is an excellent<br />
opportunity for you <strong>to</strong> bring your<br />
burning issue concerning complex <strong>VAT</strong><br />
<strong>and</strong> <strong>SAP</strong> <strong>to</strong> the table <strong>and</strong> have your peers<br />
help you unpick the problem <strong>and</strong> find a very effective<br />
solution. You are invited <strong>to</strong> bring your one burning issue<br />
with you <strong>and</strong> present this <strong>to</strong> the ‘board’. This will then be<br />
examined <strong>and</strong> you’ll leave this session with all the answers<br />
you’ve been seeking. Our Virtual Board model is an<br />
excellent <strong>to</strong>ol <strong>to</strong> empower you <strong>to</strong> make the right decisions<br />
when you return <strong>to</strong> the office. The results of this session<br />
will significantly impact your performance.<br />
What will you take back <strong>to</strong> the office?<br />
So many multinationals in Europe running off <strong>SAP</strong> are being hindered because <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong> are not as synchronised as they<br />
should be. This Masterclass will leave you <strong>to</strong>oled up on how <strong>to</strong> best <strong>blend</strong> the two groups <strong>to</strong> enable you <strong>to</strong> return <strong>to</strong> the office<br />
with a clear plan on how <strong>to</strong> align these two functions <strong>and</strong> significantly improve your compliance results.<br />
© All copy, titles <strong>and</strong> briefs are the property of Meridian Global Services <strong>and</strong> cannot be reproduced legally without the written consent of Meridian Global Services.
BOOKING FORM Tel: +44 (0)20 7337 2290 Fax <strong>to</strong>: +44 (0)20 7337 2298<br />
<strong>How</strong> <strong>to</strong> <strong>successfully</strong><br />
<strong>blend</strong> <strong>VAT</strong> <strong>and</strong> <strong>SAP</strong><br />
<strong>expertise</strong> <strong>to</strong> <strong>deliver</strong><br />
<strong>100</strong>% compliance<br />
across Europe<br />
Please register me for:<br />
Packages<br />
St<strong>and</strong>ard price<br />
Early bird ticket – Register <strong>and</strong> pay by Friday 9th April<br />
Really early bird ticket – Register <strong>and</strong> pay by Friday 19th March<br />
<strong>VAT</strong> <strong>and</strong> <strong>SAP</strong> special joint ticket<br />
This ticket is for teams of two only where the delegates represent IT <strong>and</strong> <strong>VAT</strong><br />
Registration details<br />
Full Name<br />
Email<br />
Telephone Mobile<br />
HOW TO REGISTER<br />
Go <strong>to</strong>: www.sharedserviceslink.com<br />
Call: +44 (0)20 7337 2290<br />
Fax: +44 (0) 7337 2298<br />
Email: register@sharedserviceslink.com<br />
Thursday 6th May<br />
The Grosvenor Hotel<br />
101 Buckingham Palace Road<br />
London SW1W 0SJ<br />
Tel: 0871 376 9038 / +44 845 305 8337<br />
Fax: 0871 376 9138 / +44 845 305 8376<br />
Payment made by credit card only.<br />
Prices<br />
£599 + <strong>VAT</strong><br />
£499 + <strong>VAT</strong><br />
£399 + <strong>VAT</strong><br />
£777 + <strong>VAT</strong><br />
Debit my credit card Visa Mastercard<br />
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Issue Date /<br />
Expiry Date / Sec Code<br />
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Payment Terms: Payment is due in full upon completion <strong>and</strong> return of the registration form. Due <strong>to</strong> limited conference space we advise early registration <strong>and</strong> payment by credit card <strong>to</strong> avoid disappointment. Your registration will<br />
not be confirmed until payment is received. Admission <strong>to</strong> the conference will be refused if payment has not been received.<br />
Cancellation <strong>and</strong> Substitution Policy: Provided the fee has been paid in full, substitutions at no extra charge can be made up <strong>to</strong> 7 business days before the start of the conference. Cancellations must be received in writing or<br />
by fax <strong>to</strong> 44 (0)207 337 2290, more than 7 days before the conference is <strong>to</strong> be held in order <strong>to</strong> obtain a full credit for any future conference. Cancellations received 7 days or less (including the seventh day) prior <strong>to</strong> the conference<br />
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at the cancellation date will be credited <strong>to</strong>wards attendance at a future conference, or in the event of postponement by SHAREDSERVICESLINK.COM, a rescheduled date. Credit notes remain valid for twelve months.<br />
SHAREDSERVICESLINK.COM reserves the right postpone or cancel an event, <strong>to</strong> change the location of an event or <strong>to</strong> alter the advertised speakers for an event. SHAREDSERVICESLINK.COM is not responsible for any loss or<br />
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Speaker Changes: Occasionally it is necessary for reasons beyond our control <strong>to</strong> alter the content <strong>and</strong> timing of the programme or the identity of the speakers.<br />
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