Lenovo ThinkPad Tablet Customer Case Study - Lenovo | US

LENOVO
CASE STUDY
SOLUTION OVERVIEW
Country:- Malaysia
Industry:- Financial Services
CUSTOMER PROFILE
A member firm of Deloitte Touche
Tohmatsu and Deloitte Southeast
Asia, Deloitte and its affiliates in
Malaysia provide audit, consulting,
financial advisory, risk management,
and tax services to various
clients in the country.
BUSINESS SITUATION
As one of the more progressive
firms in its industry, Deloitte is
committed to refreshing its IT
platform every three to four years.
Deloitte decided to embark on a
hardware and operating system
(from Windows XP to Windows
Vista) refresh exercise for the
majority of its staff.
SOLUTION
Historically, Deloitte has been using
ThinkPads since 2004. Deloitte’s
employees have been using the
ThinkPad T42, T43, T60 and T61
for the past 5 years. Furthermore,
Wong is a firm believer in the
quality of ThinkPads with more than
10 years of experience with the
brand.
BENEFITS
Ease of deployment and maintenance
with Lenovo ThinkVantage’s
Image Ultra Builder technology – a
built-in ThinkVantage technology
that all ThinkPad products are
equipped with.
DELOITTE OBTAINS LOWER
TOTAL COST OF OWNERSHIP
WITH LENOVO NOTEBOOKS
Robust, secure, and easy to administer and
manage notebooks for financial services’
large mobile workforce.
Not only does Lenovo have products that
customers can depend on, it also understands
what the customers’ requirements and needs
are. Couple these with the excellent support and
service and innovative technology leadership,
Lenovo is the perfect business and technology
partner for any customer today.
Mr Wong Kum Wai
Southeast Asia IT Director
Deloitte Southeast Asia

Mr Wong Kum Wai, Southeast Asia IT Director
Deloitte Southeast Asia
The ThinkPad
is renowned for its
robustness and
dependability. It’s
affectionately
known as the
‘TankPad’ in the IT
industry.
Because most of
our employees are
highly mobile, a
notebook that
doesn’t break down
easily is the most
important criteria
that we look for
when we evaluate
any notebook for
our employees.
Southeast Asia IT Director
Deloitte Southeast Asia
Corporate
Introduction
A member firm of Deloitte Touche
Tohmatsu and Deloitte Southeast Asia,
Deloitte and its affiliates in Malaysia
provide audit, consulting, financial
advisory, risk management, and tax
services to various clients in the country.
Deloitte KassimChan is part of Deloitte
Southeast Asia—a cluster of member
firms operating in Brunei, Guam, Indonesia,
Malaysia, Marshall Islands, Micronesia,
Northern Mariana Islands, Palau,
Philippines, Singapore, Thailand and
Vietnam—which was established to
deliver measurable value to the particular
demands of increasingly intra-regional
and fast growing companies and enterprises.
With a headcount of 1000 plus employees,
Deloitte offers technical expertise
and deep industry knowledge to deliver
consistent high quality professional
services to companies in the region.
All services are provided through the
individual member firms, their subsidiaries
and affiliates which are separate and
independent legal entities.
Situation
As one of the more progressive firms in
its industry, Deloitte is committed to
refreshing its IT platform every three to
four years.
In early 2008, Deloitte decided to embark
on a hardware and operating system
(from Windows XP to Windows Vista)
refresh exercise for the majority of its
staff.
Due to the nature of its business, 70% of
Deloitte’s staff are highly mobile, working
on-site at the clients’ premises. As such,
a heavy emphasis is placed on the
robustness, security, and ease of
administration and management
notebooks issued to its staff.
Solution
From the onset, there was only one
obvious choice for Wong Kum Wai,
Southeast Asia IT Director for Deloitte
Southeast Asia, to consider. Historically,
Deloitte has been using ThinkPads since
2004.
Deloitte’s employees have been using
the ThinkPad T42, T43, T60 and T61 for
the past 5 years. Furthermore, Wong is a
firm believer in the quality of ThinkPads
with more than 10 years of experience
with the brand.
“The ThinkPad is renowned for its
robustness and dependability. It’s
affectionately known as the ‘TankPad’ in
the IT industry. Because most of our
employees are highly mobile, a notebook
that doesn’t break down easily is the most
important criteria that we look for when
we evaluate any notebook for our
employees,” said Wong.
Wong didn’t take long to decide on the
ThinkPad T400 as the replacement
model for the ThinkPad T42 and T43.
With features such as a Top Cover Roll
Cage, hard drive magnesium roll cage,
airbag-like Active Protection System
(APS) and shock-mounted hard drive, it
was an easy decision.
Aside from a robust product that does not
break down easily, Wong wanted a
platform that his IT team could easily
distribute and maintain Deloitte’s
corporate software image. This is another
area where the ThinkPad T400 excelled
in, thanks to the ImageUltra Builder
technology – a built-in ThinkVantage
technology that all ThinkPad products are
equipped with.

ABOUT LENOVO
Lenovo (HKSE: 992) (ADR:LNVGY) is
dedicated to building exceptionally
engineered personal computers.Lenovo’s
business model is built on innovation,
operational efficiency and customer
satisfaction as well as a focus on
investment in emerging markets. Formed by
Lenovo Group’s acquisition of the former
IBM Personal Computing Division, the
company develops, manufactures and
marketsreliable, high-quality, secure and
easy-to-use technology products and
services worldwide. Lenovo has major
research centers in Yamato, Japan; Beijing,
Shanghai and Shenzhen, China; and
Raleigh, North Carolina.
For more information see
www.lenovo.com.
FOR MORE INFORMATION
For more information on Lenovo, visit
www.lenovo.com or call us at:
Singapore: 800 6011 389
(ext: 315 9004, 315 9006-8)
Malaysia: 1 800 88 0247
(ext: 315 9005 & 315 9010, 315 9039)
Indonesia: 001 803 60 6292
(ext: 315 9012)
Thailand: 1 800 060 129
(ext: 315 9002, 315 9016, 315 9018)
Philippines: 1 800 1 601 0035
(ext: 315 9014-5)
Vietnam (Ho Chi Minh City):
848 824 3504
Vietnam (Hanoi): 844 736 7625
Being service-driven to lower total
cost of ownership.
With the opinion that IT hardware has
long become a commodity, Wong said
that organisations should not be just
looking at the lowest priced hardware or
solutions as necessarily the best choice.
Vendors today offer very competitive
pricing for their products.
Rather, he believes in looking at the
bigger picture – vendors that offer
services around their hardware at a
reasonable price for a lower total cost of
ownership.
Based on his experience managing a
large organisation IT infrastructure, Wong
points out that the cost of services such
as repairs and maintenance can and will
drive up the total cost of ownership over a
period of time.
“Organisations can’t view their vendors
as just mere hardware providers
anymore. They have to select a vendor
that is highly service-driven, offering a
high quality level of service and timely
delivery at a reasonable price. Lenovo is
able to meet this requirement and
beyond,” said Wong.
The 500 units of ThinkPad T400 are
covered by on-site warranty. Lenovo
provides comprehensive on-site service
to Deloitte offices within Malaysia.
Meeting session at Deloitte with Lenovo notebooks.
Furthermore, Lenovo guarantees that a
their technician will be able to go to any
address in Malaysia to rectify any repairs
or maintenance issue that may arise.
This level of service enables Wong’s IT
team is able to focus on more important
IT tasks that are core to Deloitte’s
business – further lowering the total cost
of ownership without having to dedicate
additional management resources.
Additionally, the low failure rate of the
extremely robust T400 reduces the
down-time associated with repairs.
Looking Ahead
Moving forward, Wong is evaluating the
possibility of moving onto the Windows 7
platform in 2010. While this is another
major technology refresh exercise for
Deloitte, Wong knows that Lenovo will be
able to once again deliver the goods.
“Not only does Lenovo have products that
customers can depend on, it also
understands what the customers’
requirements and needs are. Couple
these with the excellent support and
service and innovative technology leadership,
Lenovo is the perfect business and
technology partner for any customer
today,” said Wong.
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