5404 Playing Games.indd - Red Book Solutions

Playing Games at Work
Table of Contents
Introduction: Let’s Get Started .......................................................................................1
Aligning the Team ..........................................................................................................1
Cart Before the Horse? .................................................................................................. 2
Behavior vs. Attitude .....................................................................................................4
Tefl on Training: Whose Fault Is It? ................................................................................4
The 10 Commitments of Eff ective Contests, Incentives and Rewards ......................... 6
The Diff erence Between Contests, Incentives and Rewards ...................................... 10
Seven Questions To Ask Yourself Before You Begin ...................................................13
How This Book Works ................................................................................................. 14
Chapter One: Sales ................................................................................17
The Floating $10 Bill .................................................................................................... 18
Tic-Tac-Toe ..................................................................................................................20
Sales Bingo .................................................................................................................. 22
Tip the Scales ..............................................................................................................24
The Perfect Guest Check .............................................................................................26
Poker ........................................................................................................................... 27
Power To the Part-Timer ............................................................................................. 28
Take Five .....................................................................................................................29
I Guarantee It! ..............................................................................................................30
Time for Wine ...............................................................................................................31
Speed Up Your Slow Shifts .......................................................................................... 32
Restaurant Golf ........................................................................................................... 33
‘Fun-d’ Raiser ............................................................................................................... 35
Do-It-Yourself Goals .................................................................................................... 36
The 100 Club ............................................................................................................... 37
Luck of the Draw ......................................................................................................... 38
The Hidden Incentive .................................................................................................. 39
Value Cards .................................................................................................................40
Balloon Your Sales .......................................................................................................42
Wheel of Fortune .........................................................................................................43
Run A Raffl e .................................................................................................................44
Closest To the Pin ....................................................................................................... 45
Big Tips ........................................................................................................................47
© 2007 Red Book Solutions • 800-526-9635 • www.RedBookSolutions.biz

TIP
© 2007 Red Book Solutions • 800-526-9635 • www.RedBookSolutions.biz
52 Best Incentives, Contests and Rewards for the Hospitality Industry
Chapter Two: Customer Service ...........................................49
Phone It In ................................................................................................................... 50
Host Bingo ................................................................................................................... 54
High 5 .......................................................................................................................... 56
Employee Of The Month ............................................................................................. 57
GATOR (Get All the Orders Right) ............................................................................... 58
Name That Guest ........................................................................................................ 59
Chapter Three: Waste Watching and Safety ............ 61
Watch Your Waste .......................................................................................................62
Safety Is No Accident ..................................................................................................64
Safety Bingo ................................................................................................................. 65
Find the Dot. Clean the Spot .......................................................................................66
Find the Fire Extinguisher ...........................................................................................68
Profi t-Sharing Plan .......................................................................................................70
Chapter Four: Product Knowledge ..................................... 73
Restaurant Pictionary ..................................................................................................74
Menu Jeopardy ............................................................................................................ 76
Bar Trivia .....................................................................................................................78
Top This! ......................................................................................................................80
I Say... You Say... ......................................................................................................... 82
Chapter Five: Miscellaneous ..................................................... 85
Bounty Hunter .............................................................................................................86
Control Clock Surfers .................................................................................................. 87
Suggestion Box ...........................................................................................................88
Making The Grade .......................................................................................................89
Morale Booster ............................................................................................................90
The Academy Awards ................................................................................................. 91
Seals Of Approval ........................................................................................................ 93
Cover Me .....................................................................................................................94
Minimize Those Mistakes ............................................................................................ 95
Rage Wage ...................................................................................................................96
“Special” Eff ects ........................................................................................................... 97
Ticket Times ................................................................................................................98
Eff ective Rewards ...................................................................................................... 100

Playing Games at Work
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Results: ______________________________
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Date: _________________________________
Results: ______________________________
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Menu Jeopardy
Here’s yet another approach to make product knowledge
training fun. And, as you probably know, fun is a key ingredient
in any training session. It keeps employees interested
and entertained, and improves the prospects of your training
concepts sinking in.
What You’ll Need
• A fl ip chart or other large writing surface.
• Your Menu Jeopardy board.
• Prizes for the winning team.
• The book Service That Sells! The Art of Profi table
Hospitality. The product knowledge sections in
chapter three are suggested reading for your staff .
Getting Started
1. Before your pre-shift meeting, arrange fi ve food or
beverage categories in your Menu Jeopardy board
and compose fi ve answers for each category.
2. At the meeting, ask your staff to count off in ones
and twos, and then split into two teams.
3. Begin the game. Unlike the TV version, in which the
last person to score gets to call the shots, have your
teams take turns choosing categories and amounts.
Each category must be answered by a diff erent team
member, so that everyone’s product knowledge is
tested. A correct answer is worth the points represented
in the square.
4. After all 25 answers have been read, tally the points
for each team and award the winners with lottery
tickets or some other fun, inexpensive prizes.
5. Wrap up the contest with a discussion on eff ective
ways to describe the items featured in Menu Jeopardy
to guests.
© 2007 Red Book Solutions • 800-526-9635 • www.RedBookSolutions.biz

Sample Menu Jeopardy Board
Appetizers Desserts Cocktails Entrees
Coff ee
Drinks
100 100 100 100 100
200 200 200 200 200
300 300 300 300 300
400 400 400 400 400
500 500 500 500 500
Sample Menu Jeopardy
Answers and Questions
Team A: “Cocktails for 100, please.”
Answer: Our preferred upgrade for vodka
and soda.
Correct Response: “What is Absolut and soda?”
Team B: “Entrees for 500, please.”
Answer: This dish is made of veal, rosemary
spice, and comes with pasta and
vegetables for only $12.95.
Correct Response: “What is the 12-ounce charbroiled
veal chop?”
© 2007 Red Book Solutions • 800-526-9635 • www.RedBookSolutions.biz
52 Best Incentives, Contests and Rewards for the Hospitality Industry
Date: _________________________________
Results: ______________________________
_______________________________________
_______________________________________
_______________________________________
_______________________________________
_______________________________________
Date: _________________________________
Results: ______________________________
_______________________________________
_______________________________________
_______________________________________
_______________________________________
_______________________________________
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