directors' report - Dutch-Bangla Bank Limited

DBBL Call Centre
Considering the growing number of customers, card
holders & transactions, DBBL has setup a Call
center. It is a world renowned Cisco hardwarebased
call center comprising of all the services a call
center can provide, e.g, Interactive Voice Response
(IVR) by virtue of which the customer will be able
to choose his options using the keypads of a phone
and listen to the responses related to his account or
card or transactions from the system or though live
agent. The customers can dial at 16216 from any
land or mobile phone and go to IVR or Live agent,
and get desired services.
DBBL's IT is working round the clock without any
downtime, offering its customers the enjoyment of
banking services. The banking has never been so
easy, comfortable, enjoying, yet most secure. DBBL,
like the past years is relentlessly striving every
moment to facilitate its customers with the most
advanced and secure technological environment. In
the coming days, the bank will continue its
endeavor to keep this standard high.
SME financing
Small and Medium Enterprises (SMEs) are major
contributors to GDP and generation of employment
in many countries of the world; they foster
economic growth, social stability, and contribute to
the development of a dynamic private sector. In
Bangladesh, they also play a major role for the
economic and social development by creating jobs
and generating higher earnings for low-income
people. Keeping in view the role of SMEs in our
country, the Bank has been financing to the SME
sectors since its inception. To boost up the activities
of SME banking, the Bank set up a dedicated SME
Division at the end of 2009.
Our SME business manifested a vibrant expansion
and positive output in 2010. In order to accelerate
SME and agricultural sectors, we have already 7
full-fledged SME/Agriculture branches and 3 SME
Service Centers in different important areas of the
country. The bank employed various tools and
techniques, products and policies, staff and
strategies to attract the potential entrepreneurs of
our country. We have modified and relaxed some
terms and conditions and reduced service charges
of our SME products for smooth penetration of very
competitive SME sectors in 2010.
In 2010, we took part in the initiative taken by
Bangladesh Bank in the mega "Road Show on SME
Financing, Agricultural Loan, Remittance through
Banking Channel and Anti-Money Laundering" from
Teknaf to Telulia. We have ensured active
participation in the 15th Dhaka International Trade
Fair (DITF), 2010. By participation of these Road
Show and Fair, we have presented our unique SME
products to the people of all strata and giving them
motivation as well as making them more conscious