5405 Turn the Tables.indd - Red Book Solutions

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TIP © 2007 Red Book Solutions • 800-526-9635 • www.RedBookSolutions.biz 52 Ways To Find, Hire, and Keep the Best Hospitality Employees They’re Worth It ...........................................................................................................62 Takin’ It To the Streets ................................................................................................64 ¿Habla Espanol? ...........................................................................................................66 Be Creative ..................................................................................................................68 High Tech Meets High Touch! .....................................................................................70 The Power of Perks ..................................................................................................... 72 The Young and the Restless........................................................................................74 Volunteer Or Be Volun-told ......................................................................................... 76 The Gang’s All Here ..................................................................................................... 78 NOTES ..........................................................................................................................80 Chapter Three: Hiring the Best .............................................. 83 First Impressions .........................................................................................................84 Great Expectations ......................................................................................................86 Be Prepared .................................................................................................................88 Been There, Done That ...............................................................................................90 What Do You Know? ....................................................................................................92 Personality Plus ...........................................................................................................94 Server Types ...............................................................................................................96 Note For Note ..............................................................................................................98 Form And Function ................................................................................................... 100 Hospitality Begins At the Interview ........................................................................... 102 Open Communication ............................................................................................... 104 When You Assume... ................................................................................................ 106 Check This Out .......................................................................................................... 108 Break the Rules ..........................................................................................................110 50 Second Opinions ...................................................................................................112 Scouting .....................................................................................................................114 Final Analysis ..............................................................................................................116 NOTES .........................................................................................................................118 Chapter Four: Action Plan ...........................................................121 Recruiting Strategy.................................................................................................... 122 Interviewing and Hiring Strategy .............................................................................. 122 Managing for Retention Strategy ...............................................................................123
Turn the Tables on Turnover Notes: ________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ _______________________________________ 26 11 Bridging the Gap Communicating With a Younger Generation If you’ve ever caught yourself asking, “Why don’t they just grow up?” about your younger employees, you’ve got a generation gap problem. No, they’re not getting younger every year—you’re getting older. And with this industry’s fi erce competition for employees, you have little choice but to hire young people. So you’d better learn how to work with them. Your challenge in bridging the gap is to take the time to zero in on what makes them tick and what ticks them off . Run down the following list of turn-ons and turn-off s: Turn-Ons • Recognition and praise • Allowing employees to provide input or new ideas • Learning how what they’re doing now is making them more marketable for the future • Opportunities to learn new things • Fun at work, incentives, light competition, teambuilding events and surprises • Small, unexpected rewards for jobs well done Turn-Off s • Hearing about the past—especially yours • Infl exibility about time • Workaholism • Being watched and scrutinized • Feeling pressure to convert to traditionalist behavior • Disparaging comments about their generation’s tastes and styles • Feeling disrespected Source: Lawrence J. Bradford and Claire Raines © 2007 Red Book Solutions • 800-526-9635 • www.RedBookSolutions.biz
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5405 Turn the Tables.indd - Red Book Solutions

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