5405 Turn the Tables.indd - Red Book Solutions

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52 Ways To Find, Hire, and Keep the Best Hospitality Employees
They’re Worth It ...........................................................................................................62
Takin’ It To the Streets ................................................................................................64
¿Habla Espanol? ...........................................................................................................66
Be Creative ..................................................................................................................68
High Tech Meets High Touch! .....................................................................................70
The Power of Perks ..................................................................................................... 72
The Young and the Restless........................................................................................74
Volunteer Or Be Volun-told ......................................................................................... 76
The Gang’s All Here ..................................................................................................... 78
NOTES ..........................................................................................................................80
Chapter Three: Hiring the Best .............................................. 83
First Impressions .........................................................................................................84
Great Expectations ......................................................................................................86
Be Prepared .................................................................................................................88
Been There, Done That ...............................................................................................90
What Do You Know? ....................................................................................................92
Personality Plus ...........................................................................................................94
Server Types ...............................................................................................................96
Note For Note ..............................................................................................................98
Form And Function ................................................................................................... 100
Hospitality Begins At the Interview ........................................................................... 102
Open Communication ............................................................................................... 104
When You Assume... ................................................................................................ 106
Check This Out .......................................................................................................... 108
Break the Rules ..........................................................................................................110
50 Second Opinions ...................................................................................................112
Scouting .....................................................................................................................114
Final Analysis ..............................................................................................................116
NOTES .........................................................................................................................118
Chapter Four: Action Plan ...........................................................121
Recruiting Strategy.................................................................................................... 122
Interviewing and Hiring Strategy .............................................................................. 122
Managing for Retention Strategy ...............................................................................123