Job and Internship Search Manual - Penn State Erie - Penn State ...

Dear Penn State Behrend Student:
The Penn State Behrend Academic and Career Planning Center (ACPC) supports the college’s student-centered
mission in serving students, alumni, and employers. We advise and counsel individuals in creating and
implementing a plan combining educational, career, and life goals. We teach skills essential for achieving
successful academic progress, obtaining employment, applying for graduate study, and transitioning to civic life.
We invite you to take full advantage of our services!
For Graduating Students: The timing of your job search is very important, and we recommend that you plan to
use the services of the ACPC as early as possible during your final year.
Do not wait for the right job to come to you; actively searching can lead to better offers, sooner
Register on the ACPC Web site for your free Nittany Lion Career Network (NLCN) account to see positions
posted by Behrend, University Park, other Penn State campuses, and national organizations
Add the on-campus interviewing upgrade to NLCN right away, to see employers coming to campus to
interview candidates (there is a one-time fee for this, not a fee for every interview) because more
organizations recruit in the fall than in the spring
Have your resume and cover letter reviewed so you can prove to hiring organizations that you have the
knowledge, skills, abilities, and accomplishments that they seek
Complete practice interviews using the new InterviewStream technology and our live, in-person service;
see the ACPC Web site for more details
Do not be discouraged if your major typically does not have many on-campus interviewers (usually
Humanities and Social Sciences or Science majors); an ACPC counselor can help you develop a search
strategy to reach potential employers
Participate in other activities like ACPC seminars and the career fairs, job fairs, and graduate school fairs
held at Behrend, University Park, and local colleges and universities
Join the ACPC groups on Facebook and OrgSync (from Behrend Student Activities); use OrgSync’s
ePortfolio function to show employers more accomplishments than fit on a paper resume
For Students Planning to Attend Graduate School: Getting an early start is very important.
Make an appointment with one of our counselors to discuss your plans
Ideally, you began planning your strategies for graduate school by attending graduate school fairs and
researching programs, as well as studying for the tests required for your particular program
Use the Learning Resource Center (Lilley Library) for test preparation and application essay help; the
essay shows that you have the knowledge, skills, abilities, and accomplishments they desire
Most schools begin accepting applications in the fall, and they usually expect to see graduate admission
test scores (GRE, GMAT, etc.) and recommendation letters by early spring semester, or even late fall
Your graduate school application process should start approximately one year before your graduate school
program would begin
Complete practice interviews using the new InterviewStream technology and our live, in-person service;
see the ACPC Web site for more details
For Students Seeking Internships, Co-ops, or Part-time or Summer Employment: It is never too early to start.
Larger organizations often interview in the fall for positions starting the following summer.
Meet with an ACPC counselor to discuss your interests and goals
The counselor will help you develop or refine your resume to show hiring organizations that you have the
knowledge, skills, abilities, and accomplishments that they seek
Sign up for a free Nittany Lion Career Network account (formerly Nittany Lion Recruiting) to see postings
by Behrend, University Park, other Penn State campuses, and national organizations
Complete practice interviews using the new InterviewStream technology and our live, in-person service;
see the ACPC Web site for more details
Join the ACPC groups on Facebook and OrgSync (from Behrend Student Activities); use OrgSync’s
ePortfolio function to show employers more accomplishments than fit on a paper resume
We look forward to a busy year ahead, full of opportunities to assist you with your career plans. Please take full
advantage of our services by making an appointment to discuss your future!
Sincerely,
The ACPC Staff

Table of Contents
HOT TOPICS ............................................................................................................................................................. 1
SCAMS, SCAMS, SCAMS!!! ................................................................................................................................. 1
ALUMNI ADVICE....................................................................................................................................................... 1
ON-CAMPUS INTERVIEWING ................................................................................................................................... 1
EMPLOYER EXPECTATIONS ....................................................................................................................................... 1
ONLINE JOB SEARCHING ......................................................................................................................................... 1
RECRUITING DIRECTOR CONFESSIONS .................................................................................................................... 2
WORKPLACE DIVERSITY ........................................................................................................................................... 2
ACADEMIC AND CAREER PLANNING CENTER SERVICES ......................................................................... 3
WHAT GRADUATE SCHOOLS AND EMPLOYERS WANT ........................................................................... 3
THE INTERNSHIP AND JOB SEARCH CHECKLIST .......................................................................................... 4
PREPARATION ........................................................................................................................................................... 4
PERFORMANCE ......................................................................................................................................................... 4
PAY-OFF .................................................................................................................................................................... 4
INTERNSHIP GUIDELINES .......................................................................................................................................... 4
MORE SEARCH STRATEGIES ............................................................................................................................... 5
JOBWEB BY THE NATIONAL ASSOCIATION OF COLLEGES AND EMPLOYERS (NACE) ......................................... 5
INTERNSHIPS, CO-OPS, AND MORE! ........................................................................................................................ 5
JOB/INTERNSHIP SEARCH METHODS ...................................................................................................................... 5
NETWORKING ........................................................................................................................................................... 5
CAREER FAIRS ........................................................................................................................................................... 5
INVESTIGATE EMERGING OCCUPATIONS ................................................................................................................ 5
RESEARCH COMPANIES ............................................................................................................................................ 5
NEGOTIATING AND EVALUATING JOB OFFERS ..................................................................................................... 5
INTERVIEW ATTIRE: DRESS TO IMPRESS ................................................................................................................... 5
E-MAIL ETIQUETTE: A QUICK GUIDE TO WRITING A PROFESSIONAL E-MAIL ..................................................... 5
APPLYING ON-LINE .................................................................................................................................................. 5
TIPS FOR HUMANITIES AND SOCIAL SCIENCES/LIBERAL ARTS MAJORS ................................................................ 5
CREATE A PORTFOLIO/E-PORTFOLIO ...................................................................................................................... 5
USING THIRD-PARTY RECRUITERS ............................................................................................................................ 5
GROWING YOUR CAREER ........................................................................................................................................ 5
RESUME WRITING TIPS ......................................................................................................................................... 6
CREATING A DRAFT RESUME ................................................................................................................................... 7
JOB SKILLS CHECKLIST ............................................................................................................................................. 8
RESUME BASICS ........................................................................................................................................................ 9
SAMPLE CAREER OBJECTIVE AND QUALIFICATIONS SUMMARY ......................................................................... 10
RESUME ACTION WORDS ..................................................................................................................................... 10
COVER LETTER AND COVER E-MAIL WRITING TIPS .................................................................................. 11
E-MAIL COVER LETTER .......................................................................................................................................... 11
COVER LETTER AND COVER E-MAIL BASICS ........................................................................................................ 12
INTERVIEWING ..................................................................................................................................................... 13

TYPICAL INTERVIEW QUESTIONS .......................................................................................................................... 14
TELL ME ABOUT YOURSELF .................................................................................................................................. 15
THE ELEVATOR PITCH GUIDE ............................................................................................................................... 15
HOW TO KEEP A JOB ONCE YOU’VE GOT IT ............................................................................................. 16
THE GRADUATE SCHOOL SEARCH ................................................................................................................ 17
THE DECISION: SHOULD I GO? ........................................................................................................................... 17
GRADUATE SCHOOL ACTION PLAN ..................................................................................................................... 17
CREATE A LIST OF POSSIBLE SCHOOLS ................................................................................................................. 18
NARROWING DOWN THE CHOICE ....................................................................................................................... 18
THE APPLICATION PROCESS .................................................................................................................................. 19
WEB SITES FOR GRADUATE SCHOOL SEARCHES ................................................................................................. 21
APPENDIX A: EXAMPLE RESUMES ................................................................................................................. 22
BUSINESS RESUME SAMPLES ................................................................................................................................. 23
ENGINEERING RESUME SAMPLES .......................................................................................................................... 27
HUMANITIES RESUME SAMPLES ............................................................................................................................ 31
NURSING RESUME SAMPLE ................................................................................................................................... 36
SCIENCE RESUME SAMPLES ................................................................................................................................... 37
NON TRADITIONAL STUDENT RESUME SAMPLE .................................................................................................. 40
REFERENCE SHEET ................................................................................................................................................. 41
APPENDIX B: SAMPLE LETTERS ....................................................................................................................... 42
COVER LETTER #1: PROSPECTING ........................................................................................................................ 43
COVER LETTER #2: CAREER FAIR FOLLOW-UP .................................................................................................... 44
COVER LETTER #3: SPECIFIC POSTING REPLY 1 ................................................................................................... 45
COVER LETTER #4: SPECIFIC POSTING REPLY 2 ................................................................................................... 46
THANK YOU LETTER .............................................................................................................................................. 47
ACCEPTING THE OFFER LETTER ............................................................................................................................ 48
DECLINING THE OFFER LETTER ............................................................................................................................ 49

SCAMS, SCAMS, SCAMS!!!
Job/internship-seekers should look for red flags
(and if in doubt, ASK THE ACPC):
If duties described in a job differ from duties
discussed later with the potential employer
If there is discussion of using an applicant's
personal bank account to transfer money
If a potential employer's website is poorly
designed, or if pages deeper into the website
aren't functional or are "under construction" or
have many grammar/spelling errors
If email or Web address domains being used
by the employer are not company-specific
If an offer seems "too good to be true"
ALUMNI ADVICE
Check out the boxes found
throughout this manual for
tips and suggestions from
recent graduates who
have been successful in
the work world and at
graduate school!
“Take advantage of the
ACPC's resources,
specifically Nittany Lion
Career Network. I had
14 interviews during the
fall semester and three
offers using it.” Bob,
EE '06, Pepsi Bottling
ON-CAMPUS
INTERVIEWING
On-campus interviewing (OCI) is a great way to
connect with business, engineering, and
technical employers already coming to Penn
State. Other students should meet with the
ACPC for strategies.
EMPLOYER EXPECTATIONS
Advice from Ann Walker, Department
Manager, Employment, Erie Insurance
Group:
When applying, include a cover letter
personalized to the job/company
Details matter in resumes, letters and
candidate profiles; use proper capitalization
and punctuation, not “text-speak”
Be honest; your responses to application
questions are verified and falsified items will
cause you to be removed from consideration
If you have been networking, list your referral
source in an application (e.g. Behrend career
fair, previous ERIE intern)
Dress to impress, have a firm handshake, and
Hot Topics
1
show enthusiasm and a positive attitude when
meeting representatives at career fairs
Demonstrate company knowledge and explain
specifically why you want to work for them,
including why a company’s location is
appealing
Be patient; depending on the size of the
company, the selection and interview process
takes time and it may be several weeks before
you find out if you’ll be receiving an offer
Feedback from Behrend on-campus
employers regarding interviews:
Bring extra resumes and work/project samples
Give accomplishment examples, not just what
you did, but why, how, and what you learned
Ask thoughtful questions
Send thank you notes within 48 hours
ONLINE JOB SEARCHING
Did you know many employers do online
searches of potential employees?
In a recent poll of employers, 45 percent had
used a search engine or social networking site
to check on candidates; another 11 percent plan
to start. The percentages that search each site
are: Facebook (29), LinkedIn (26), and
MySpace (21). Info Technology (63) and
Business and Professional Services (53)
searched most often.
About 35 percent of employers found
information causing them not to hire. By item:
Inappropriate photo or info (53), Drinking or
drugs (44), Negative comments about prior
employers or co-workers (35), Showed poor
communication Skills (29), Discriminatory
comments (26), and Qualification lies (24)
(www.CareerBuilder.com, August 19, 2009)
Whether it’s fair or not, you should be aware that
what you post can hurt you. What can you do?
Read privacy policies before posting
Assume that postings may be read by other
than the intended audience
Remove any postings you wouldn’t want a
family member to see
Search on yourself first, and know the results

Check to see if you are identified in someone
else’s questionable picture
(National Association of Colleges and Employers
Spotlight, 6/22/06)
RECRUITING DIRECTOR CONFESSIONS
Recruiters will likely spend about fifteen
seconds looking at your resume
Fifty percent of resumes are bad and another
49 percent aren’t as good as they could be
Almost all students write job description
resumes instead of accomplishment resumes
You should have several practice interviews
before your first ‘real’ interview
A job description will usually tell you the types
of questions you will be asked in an interview
. . . fewer than 25 percent of candidates who
interview actually send a thank you note
Adapted from Brad Karsh, Confessions of a Recruiting
Director: The Insider’s Guide to Landing Your First Job.
(2006): book is available for check out at the ACPC.
WORKPLACE DIVERSITY
The collaboration of cultures, ideas and different
perspectives is now considered an
organizational asset, bringing forth greater
creativity and innovation . . . to improve
organizational performance.
Jayne, M. E. A., & Dipboye, R. L. (2004, Winter).
Leveraging Diversity to Improve Business Performance:
Research Findings and Recommendations for
Organizations. HR Management, 43, 4, 409-424.
“ . . . The American work force is becoming more
diverse every year. Also, we are now, more than
ever, working within a global work force. For you
to be successful at work and in your life, you
must stretch yourself and learn about people
and cultures different than yours. Because of
civil rights laws, people today are forced to
tolerate diversity. Winners in life and work are
ones who appreciate diversity! . . . ”
Excerpted from an article by Bob Orndorff, associate
director, Career Services, Penn State University Park;
article originally published by www.jobweb.com
Understanding your co-workers/supervisors:
The Matures, born 1922-1944
They value obedience, consistency, uniformity,
conformity, law and order. Give them logic – not
feelings or personal information. They believe in
“brighter futures,” and when making hard
2
decisions, they look to history to find precedents
that worked. Loyal, dependable, and doggedly
determined, Matures are grateful for their jobs (a
holdover from the Depression) and consider
working an honor.
The Boomers, born 1945-1964
They seek personal gratification and pride
themselves on their individuality and
unpredictability. They see the world as holding
infinite possibilities. To them, work is
adventurous and heroic. Older Boomers are
idealistic workaholics and economic achievers.
Younger Boomers value family. Most Boomers
grew up collaborating and sharing. They profess
a “softer” management style, believing that work
should be linked to spirituality and fulfillment.
Generation Xers, born 1965-1978
The first latch-key kids, self-reliant Xers regard
close friends as surrogate families. They
watched their parents “live to work” only to be
repaid in stress, health problems, divorce,
substance abuse, and downsizings. This group
wants balance in their lives, and to them, work is
“just a job.” Xers are unimpressed by leaders,
skeptical of authority and give trust or loyalty
only cautiously. Used to adapting, they are
skilled at reacting to change. Technologically
savvy, they can easily ferret out information.
They prefer informality in workplace. If the work
gets done, does it matter if they come in late or
leave early?
The Millennials, born 1979-2001
Balanced in mind and heart and eager to take
on the world, Millennials, too, grew up amid
global conflict – but with stronger family ties than
the Xers. Full of confidence, the product of a
childhood filled with enrichment experiences,
Millennials thrive on fast-paced lives full of
activities with family and friends. This group is
optimistic and resilient. They join the “can-do”
ethic of the Matures with the teamwork of the
Boomers and technological savvy of the Xers.
They believe that hard work and goal setting
pave the way to fulfilling the American Dream.
Career-minded and Internet-connected, the
Millennials want jobs that require creativity and
make a difference. They have a penchant for
getting things done. Look for them to
dramatically boost the country’s productivity.
Adapted from Generations At Work Gauging the Gap
Quiz, 2004, originally at www.generationstudies.com

Academic and Career Planning Center Services
The Academic and Career Planning Center (ACPC) is here to help you. It is never too early to use our
services. Some students visit us in their first semester. Others wait, sometimes too long and don’t come
in until their last semester right before graduation. Earlier is better because the sooner you start the
more time there is to create a plan to help you follow career paths that fit your interests and abilities.
For more information go to our Web site: http://www.behrend.psu.edu/acpc
Individual Career/Major Exploration and Advising Career Resource Materials
Education and Teaching Certification Advising Individual Academic Scheduling/Advising
Seminars and Workshops Lion Link
Internship/Co-op/Job Search Coaching E-Portfolio/Career Portfolio in OrgSync
Career and Graduate School Fairs Resume/Cover Letter Review
Job/Internship Position Postings on Nittany Lion On-Campus Interviewing (OCI) and Video
Recruiting Network
Practice Interviews (using new InterviewStream
on-line service and in person at ACPC)
3
Interviewing
Graduate School Application Assistance
What Graduate Schools and Employers Want
Whether you study in Business, Engineering, Humanities and Social Sciences/Liberal Arts, Nursing,
Science or other areas, your college experience helps you prepare for life after Behrend!
Your courses and projects, internships and co-ops, field work and observations, undergraduate research,
study abroad, clubs and organizations, volunteer and community service, and on- or off-campus jobs all
give you opportunities to develop evidence of the following knowledge, skills, abilities and
accomplishments (KSAAs) that graduate schools and employers seek!!
Initiative Teamwork Skills
Problem-Solving Skills Interpersonal Skills
Flexibility/Adaptability Analytical Skills
Communication Skills (written and oral) Computer Skills
Technical Skills Detail-Oriented
Organizational Skills Leadership Skills
Self-Confidence Creativity
Maturity Teaching Ability
Work Independently Potential for Research
Academic Content Knowledge Comfortable in Diverse Settings
(List from the National Association of Colleges and Employers and from Behrend faculty/staff)
Consider keeping a journal or log to record significant academic and non-academic events each
semester. Capture important information like: what was the event, where did it occur, how did you
perform, and most importantly why did you do it and what did you learn from it.
Keep electronic and/or hard copies of papers and projects to consider including in an OrgSync career
portfolio/e-Portfolio. Record as many details as possible while they are fresh in your mind. They will
help you write stronger graduate school application essays, resumes, and cover letters.

The Internship and Job Search Checklist
By Andrew Watters, associate director, Academic and Career Planning Center
PREPARATION
Use the Academic and Career Planning Center
(ACPC) office, Web site, and attend our seminars
Meet with a counselor to learn how to present
knowledge, skills, abilities, and accomplishments
Begin/continue drafting resume, cover letter
Clarify career/job/internship search goals (multiple
goals-OK; no goals-a problem)
Talk with faculty, family, and friends
Gain experience through informational interviews,
networking, internships or jobs
Have your resume reviewed by the ACPC
Do videotaped mock/practice interview
Register for free Nittany Lion Career Network
account for position postings (add optional On
Campus Interviewing upgrade if appropriate)
Use multiple search methods
Build search activities into your weekly schedule
(minimum 1-hour but more is better)
Make a tracking spreadsheet or binder
Create career portfolio and/or OrgSync e-Portfolio
to display academic/project/internship work
PERFORMANCE
Develop leads (find job postings and/or create a list
of companies of interest)
Do research on employers (to tailor cover letter
and/or resume before submitting)
Make contact before applying (by phone or e-mail):
“Hello, my name is __, and I’m very interested in
the __ position you have posted. I have
experience in __ and [will graduate in
(month/year) with a __ degree (or major)] OR [I
am a (class standing) majoring in __].
I was wondering if there was a more detailed job
description available. I have the application
instructions but wanted to see if you prefer hard
copy or e-mailed application. In PDF, Word, or
text format? Any additional information needed
at this time? To whom should I address my
application? Could you spell the name and title
for me? Thank you for your help.” Also, you
could say, “I have my 1-page, summary resume,
and my extended 2-page with more details. Do
you have a preference?”
Apply/submit resumes, cover letters (may need text
only version for on-line systems)
Follow-up on resumes (e-mail often preferred,
instead of phone calls; confirm receipt, ask if any
other information needed at this time)
Attend interviews (afterward, put notes in your
tracking system about discussions, decision
dates, next steps to help in later interviews)
Send thank you notes (paper or e-mail)
4
PAY-OFF
Evaluate offers; negotiate salary, benefits for jobs;
some companies don’t negotiate for new grads
but if they do it’s likely only 5-10%
Accept a written offer with an acceptance letter and
withdraw your candidacy from other employers
Contact the ACPC to give us the great news and
complete our graduating student survey
Become a contributor at your new organization
Return to Behrend to recruit future graduates!
INTERNSHIP GUIDELINES
What do you want: internship/co-op (fa, sp, su)
credit/non-credit, paid/unpaid? If credit see:
Business:
www.behrend.psu.edu/academic/business/advi
sing/internships.htm
Engineering:
www.behrend.psu.edu/academic/engineering/P
DFS/SchoolHandbook.pdf
Humanities and Social Sciences, Science: contact
your academic program chair for requirements
Determine your schedule for the intern semester;
employers prefer interns several days per week,
in larger blocks of time
Start early! Application deadlines will vary for each
internship opportunity
Get involved in clubs/organizations, participate in
conferences, get to know faculty for references
E-mail or phone organizations with an inquiry
(personalize sample below, don’t just copy it):
“I am currently attending Penn State Erie, where I
am completing my __ semester, majoring in __. I
am writing to ask if you would have a (fa/sp/su)
internship or position available in __ or a related
area. I feel my __ skills and __ experience would
allow me to make a strong contribution to your
organization.
If a position is available, how should I apply? I'd
be happy to provide my cover letter and resume.
Thank you in advance for your consideration. I
look forward to hearing from you.”
If leaving voice mail, CLEARLY state who you are,
why you are calling, and SLOWLY leave a callback
number; your own voice mail message
should be professional, no music, jokes, etc.
UP Engineering’s postings also available; if you
get a position through it, you must register for
at least 1 UP credit - www.engr.psu.edu/career/
UP Eberly School of Science offers services -
www.science.psu.edu/advising/career-services/
Check state and federal government postings
at www.scsc.state.pa.us, www.studentjobs.gov,
www.usajobs.opm.gov/

More Search Strategies
JOBWEB BY THE NATIONAL ASSOCIATION OF COLLEGES AND EMPLOYERS (NACE)
NACE has many great resources. Be sure to check www.jobweb.com frequently. Click on the
Students link at the top to read the short articles full of tips; relevant articles are highlighted below.
INTERNSHIPS, CO-OPS, AND MORE!
Read almost everything you ever wanted to know about getting experience through internship and
co-op positions. See www.jobweb.com/students.aspx?folderid=86 for these helpful articles. Be sure
to talk with ACPC staff and your faculty about Behrend-specific policies and procedures.
JOB/INTERNSHIP SEARCH METHODS
An effective search uses multiple strategies to increase your chances for success. Visit
www.jobweb.com/studentarticles.aspx?id=2291 for descriptions of these methods.
NETWORKING
Making connections helps. See http://www.jobweb.com/article.aspx?id=1615 for tips and consider
joining www.linkedin.com as a way to expand your reach.
CAREER FAIRS
See www.jobweb.com/studentarticles.aspx?id=770 for tips on standing out from the crowd!
INVESTIGATE EMERGING OCCUPATIONS
What new jobs might be out there? Check www.jobweb.com/studentarticles.aspx?id=1781 for ideas.
RESEARCH COMPANIES
Employers complain student candidates don’t know enough about their company. Review
www.jobweb.com/studentarticles.aspx?id=1869 for suggestions and Hoover’s on the Penn State
Library Databases by Title (lias.psu.edu) or www.linkedin.com to enhance your knowledge.
NEGOTIATING AND EVALUATING JOB OFFERS
It’s not just “Show me the money!!” See www.jobweb.com/students.aspx?folderid=94 for a list of
articles to help evaluate total compensation (salary, benefits) and how to choose among offers.
INTERVIEW ATTIRE: DRESS TO IMPRESS
Professional attire is a must. You may be able to save money at a thrift store but only if the clothing
is like new! See www.jobweb.com/resumesample.aspx?id=632 for important considerations.
E-MAIL ETIQUETTE: A QUICK GUIDE TO WRITING A PROFESSIONAL E-MAIL
Be professional and don’t use casual e-mail or instant messenger. Check out some rules to consider
at www.jobweb.com/resumesample.aspx?id=784 when writing job/internship search e-mails.
APPLYING ON-LINE
Many organizations only accept on-line applications. Learn how the process works by reviewing
www.jobweb.com/resumesample.aspx?id=798 for tips and tricks from employers.
TIPS FOR HUMANITIES AND SOCIAL SCIENCES/LIBERAL ARTS MAJORS
Emphasize your strengths and accomplishments that relate to the organization. Review more tips at
www.jobweb.com/resumesample.aspx?id=874 to help your search.
CREATE A PORTFOLIO/E-PORTFOLIO
Use OrgSync’s e-Portfolio and get ACPC tips. Or make it hard copy with a 3-ring binder and sheet
protectors to hold professional quality copies of your project charts, graphs or other visual output.
USING THIRD-PARTY RECRUITERS
A person hiring for a client company can be one part of your job search but review this article
www.jobweb.com/studentarticles.aspx?id=286 for tips and cautions.
GROWING YOUR CAREER
Congratulations! See www.jobweb.com/students.aspx?folderid=96 for ways to grow your career.
5

Resume Writing Tips
You need a perfect resume to sell yourself. It must be of such high quality (content more than fancy formatting)
that the organization will want to talk with you. Remember, the purpose of the
resume is to get an interview!
1. Pick a resume type – which one helps you tell your story the best?
Chronological – use reverse date order, most recent events listed first
under each heading; use action words; highlight knowledge, skills, abilities, and
accomplishments (KSAAs) tied to specific jobs in one large Relevant Experience section
Modified chronological – break experience into categories; most relevant categories first; items
within categories in reverse date order; use descriptive headings, e.g. Management Experience
Functional – focus on KSAAs applicable to multiple situations; organize into categories, e.g.
Writing Skills, Research Skills, Communications Skills showing what you can do; specific jobs
listed without details just to show work history; valuable if job-related experience is lacking,
working in fields not related to major, or changing careers
2. Write it yourself – Look at resume examples, but don’t copy; copying isn’t a true reflection of you and
employers will easily see in the interview that you didn’t write it
3. Make every word count – Limit to 1 page, 2 at most; if something doesn’t support KSAAs, cut it; omit
pronouns, e.g. I, we; drop obvious labels, e.g. “E-mail,” avoid lengthy paragraphs
4. Resumes aren’t read – They’re skimmed for 15-20 seconds first; to get the interview, your resume
must capture the reader's attention; make it look inviting; easy to read sections; bullets not sentences
5. Make it look good – Use .75 inch margins on all sides, never less than .5 inch; for fonts use 11 point
for resume headings/details, 10 point if needed; name 14-18 point and bold; address info 10 point
6. Use action words – Start with an action-oriented word, e.g. “initiated,” “created,” “managed” to
describe KSAAs; use present tense to describe current activities, past tense for all others
7. Emphasize KSAAs – Especially transferable skills, e.g. successfully coordinating a
student/organization event suggests you also could coordinate other projects/activities
8. Support your KSAAs – Tell employers why you are the best person for the job; provide verifiable
numbers but don’t make up figures; instead of “Good with people,” write “Supervised and trained
three mail room staff, increasing productivity by 30%”; be able to tell how you measured the increase
9. Be accurate and honest but positive – Capitalize on strengths; leave out negative words; do not
apologize for lack of experience; don’t overstate previous responsibilities or titles; don’t fabricate past
employment experiences or academic credentials; organizations will verify details and catch you
10. Expand your relevant experiences – Condense any experiences not directly related and make room
for information supporting your objective/job target; having multiple resumes tailored to each target is
strongly recommended; a general version with a little about each experience is good for career fairs
11. Be complete – A resume should have all essential information; a cover letter adds more supporting
detail but shouldn’t reference relevant items that aren’t mentioned on the resume; organizations may
make a first cut of applications based on resume alone, then use letters if you are in the finalist group
12. Avoid use of abbreviations – A.S., B.A., B.S., G.P.A. or GPA, and PA are common and ok to use;
other acronyms should be spelled out; avoid using “etc.”
13. Make it error-free – Ask friends, family and career counselors to look for grammar and spelling errors;
just one error could cost you a job in a highly competitive job market; strive for perfection!
14. Professional appearance – use quality, off-white bond (at least 20 lb. weight) paper for hard copy;
check for blank pages at the end of electronic versions
6
“Tailor your resume to the
specific company/position.”
Bob, EE '06, Pepsi Bottling

CREATING A DRAFT RESUME
One of the first steps in the job search is taking an inventory of all you have to offer a potential employer.
Often students undersell themselves by not capturing all of the skills they have developed. By spending
some time at the beginning, you can create and save a document that has all the raw material that you
may want to use in your job search. We often call this original document ResumeAll. It is not an
employer-ready document, so don’t worry about how long it is initially. You can then come back and use
parts of this ResumeAll document in resumes tailored for individual job descriptions.
Steps to create ResumeAll
Open a new Word document (we don’t recommend using a template)
Type these section headings, leaving a few blank lines between each
o Objective o Honors/Awards
o Education o Technical/Computer Skills
o Academic Experience o Activities/Community Service
o Leadership Experience o Work Experience
Objective will be done last, tailored to each job
Education
o List School Name, Expected Graduation
o List Major, Minors, GPA (Overall and/or Major GPA)
Academic Experience
o For each course in your major or supporting courses where skills were developed, list the
brief course title (not the abbreviations and #). Then briefly describe projects, research
papers, presentations, topics, etc., to highlight knowledge and skills gained
Leadership Experience
o For any organizations where you have held formal or informal leadership roles, give your
title and describe your accomplishments/skills used
Honors/Awards
o List any received, with context or criteria used to earn the award
Technical/Computer Skills
o List equipment or individual computer programs that you can use, putting Microsoft ones
last
Activities/Community Service
o For any items without significant leadership roles, list the group or service activity name
Work Experience
o For each position held in college, starting with current/most recent ones, list your job title,
organization name, city, state, and dates of employment
o For each position, think about the skills you used/developed and your accomplishments
there; review the Skills Inventory for examples of skill descriptions that you may have
used but not realized; put down at least 2 for each, but as many as needed
Steps to tailor a resume
Identify a specific job target and find a job description that interests you
Save a copy of ResumeAll with a job target name, e.g. Broadcasting Resume
Review the qualifications, skills sought, etc. from the job description and then begin eliminating
less relevant items from the Broadcasting resume; the goal is to end up with a 1 page resume
that highlights all the skills you can offer that connect with the qualifications listed.
Write a focused objective statement that relates to the job description.
Save the revised, tailored resume; for each new broadcasting job, you can use the Broadcasting
resume, possibly without any more tailoring
7

JOB SKILLS CHECKLIST
Purpose: The purpose of this skills inventory is to help you to be able to come up with different skills that you may be
having a hard time thinking of yourself.
How to use the Skills Inventory: The following is a sample list of skills found in a cross section of careers. Circle every skill
that applies to you. Jot down examples of situations in your working life that demonstrate this skill. Then try to incorporate
these skills into your resume and/or cover letter. Good Luck!
proposing ideas writing for publication planning agendas/meetings
advising people expressing feelings planning organizational needs
analyzing data checking for accuracy coordinating schedules/times
assembling apparatus coaching individuals reading volumes of material
collecting money remembering information setting up demonstrations
budgeting expenses calculating numerical data sketching charts or diagrams
raising funds persuading others inspecting physical objects
finding information auditing financial reports thinking in a logical manner
handling complaints imagining new solutions distributing products
handling detail work generating accounts delegating responsibility
motivating others tolerating interruptions mediating between people
interpreting languages confronting other people interviewing prospective employees
dispensing information constructing buildings summarizing information
questioning others coping with deadlines delegating responsibilities
speaking to the public screening telephone calls providing discipline when necessary
writing reports becoming actively involved counseling/consulting people
classifying records administering programs deciding uses of money
listening to others compiling statistics measuring boundaries
relating to the public inventing new ideas knowledge of community/government affairs
entertaining people drafting reports expressing ideas orally to individuals or groups
selling products investigating problems teaching/instructing/training individuals
selling ideas enduring long hours enforcing rules and regulations
promoting events displaying artistic ideas setting work/committee goals
operating equipment managing an organization taking personal responsibility
supporting others serving individuals locating missing information
determining a problem motivating others maintaining accurate records
updating files reporting information creating meaningful and challenging work
collaborating ideas encouraging others maintaining emotional control under stress
overseeing operations defining a problem interacting with people at different levels
setting priorities resolving conflicts teaching/instructing/training individuals
being thorough administering medication knowledge of concepts and principles
analyzing problems dramatizing ideas preparing written communications
meeting new people estimating physical space writing letters/papers/proposals
running meetings adapting new procedures negotiating/arbitrating conflicts
organizing files managing people maintaining a high level of activity
conducting interviews supervising employees defining performance standards
gathering information comparing results recommending courses of action
predicting futures conducting meetings picking out important information
rehabilitating people evaluating programs skillfully applying professional knowledge
organizing tasks thinking of creative ideas providing customers with service
prioritizing work comprehending ideas developing plans for projects
creating new ideas taking independent action performing numeric analysis
meeting people making decisions developing a climate of enthusiasm,
editing work teamwork & cooperation
Copyright ©1995‐2010 by The Writing Lab & The OWL at Purdue and Purdue University. All rights reserved. This material may not be
published, reproduced, broadcast, rewritten, or redistributed without permission. Use of this site constitutes acceptance of our terms and
conditions of fair use. This page is located at http://owl.english.purdue.edu/owl/resource/626/01
To contact OWL, please visit our contact information page at http://owl.english.purdue.edu/lab/contact.html to find the right person to
call or email.
8

RESUME BASICS
YOUR NAME
Street Address e-Portfolio Web site E-mail
City, State ZIP Telephone Number
OBJECTIVE or QUALIFICATIONS SUMMARY
• One to three short, easy-to-read statements focusing on the type of position you are seeking, the skills you want to
utilize, and/or the tasks in which you want to become involved.
• Avoid clichés or jargon such as, “To contribute to the profitability of an employer” or “A challenging position offering
opportunity for advancement.” Employers now expect this so you don’t need to tell them.
EDUCATION
• List degrees in reverse chronological order – most recent first. Keep the information short and easy to scan. You can
include a minor, certificate, or area of emphasis. Use the formal degree, major or minor name, month and year of
graduation, (e.g. Expected May 2008; you can drop Expected once you have the degree).
• There are two recommended ways to list the college name:
OR
Penn State Erie, The Behrend College without Erie, PA if you want to emphasize Behrend
The Pennsylvania State University, Erie, PA if you want to emphasize Penn State.
• Other things to list under Education include Overall GPA or Major GPA if they are 2.7 or higher; study abroad
experiences; possibly Dean’s List if you don’t have other honors/awards. (see below)
• If GPA is low and not a strong selling point, consider moving the Education section down farther and lead with stronger
experience and skills sections.
EXPERIENCE
• If you have a mixture of experiences, you can break this into separate categories, such as RELATED EXPERIENCE,
ACADEMIC EXPERIENCE, and WORK EXPERIENCE or OTHER EXPERIENCE. This allows you to put the most
relevant items together and move important experiences to the beginning.
• You also can change RELATED to ENGINEERING or MANAGEMENT if a specific label can be applied. ACADEMIC
EXPERIENCE can include special projects and/or specialized/advanced courses most relevant to the position or your
objective, not a list of all courses taken. Use reverse date order within a section of items with dates.
• Give details of accomplishments and responsibilities rather than a general list of duties. Verifiable numbers make
strong statements and enhance credibility; numbers can show volume, percentages, dollar amounts, etc.
• Include information and skills that relate to the position you are seeking, not routine or understood duties.
• Combine information wherever possible; avoid repetition and eliminate excessive details in the descriptions.
• Make sure that a reader can scan your resume quickly and get a good idea of your qualifications. Put relevant action
verbs first (see list on page 10) and use bulleted statements instead of paragraphs.
• Do not be discouraged if you have never had employment in your field. Instead, focus on your strengths, skills, and
accomplishments, including course projects where you demonstrated important skills.
SKILLS
• You may want to consider a special skills section to highlight skills you have on specific computer hardware or
software, foreign languages, or machinery/laboratory equipment required for performance on the job. You also could
put certifications in a combined SKILLS/CERTIFICATIONS category.
ACTIVITIES
• List the most relevant activities and offices held first. Include college, community, professional, and occasionally,
outstanding high school activities. Fewer activities with leadership positions, and longer commitments and
accomplishments are more impressive than many with just general membership status.
• For significant leadership roles, consider making a new section called LEADERSHIP EXPERIENCE, and expand on
the activities and experiences; you don’t have to limit yourself to short, one-line descriptions for significant activities.
HONORS/AWARDS
• Optional; if you have only one or two honors, include them in a combined ACTIVITIES/HONORS section.
REFERENCES and PORTFOLIO AVAILABLE UPON REQUEST (this is an optional item on the resume)
• Most organizations will not expect references on your resume. A portfolio contains examples that you can use in an
interview. Bring a hard copy to an interview, but include the Web site on the resume. Use OrgSync’s ePortfolio to
show accomplishments and details beyond the paper resume.
9

SAMPLE CAREER OBJECTIVE AND QUALIFICATIONS SUMMARY
An objective is optional but if using one be direct and to the point:
A counseling position working with individuals and groups using family counseling techniques
Employment as a writer or editorial assistant with a newspaper, magazine, or public relations firm
A marketing research position in consumer products with major emphasis in market surveys or trend analysis
A financial analysis position in the healthcare industry applying my research skills
A management position using my problem solving, planning, organizing, and budget management experience.
Seeking an entry-level position in human resource management with interest in benefits administration
Entry-level electrical engineering position with particular interest in process control, design, and implementation
Employment in written communication, with interests in technical writing, sports information or related areas
An entry-level position in broadcast journalism with a special interest in reporting, anchoring and producing with
a commercial television station
A research position using my chemistry laboratory experience and technical skills
Or you could use replace objective with a summary of your qualifications section:
Qualifications Summary
Over two years working with Pro-E and Solidworks
Experience implementing lean manufacturing principles
Strong analytical, communication, and interpersonal skills
RESUME ACTION WORDS
accelerated clarified edited innovated prepared sculpted
accomplished cleaned effected installed presented selected
achieved coached eliminated instructed processed served
acquired compiled enabled interpreted produced serviced
acted communicated enforced introduced programmed set up
administered completed engaged invented projected set criteria
adapted conceived engineered investigated proposed shipped
adjusted composed enlarged kept proved simplified
advised computed entertained launched provided sold
alerted conducted equipped lectured published solved
allocated constructed established led publicized specified
analyzed contracted exhibited managed qualified streamlined
applied contributed expanded maintained quantified structured
appraised controlled expedited mastered raised profits summarized
approved convened evaluated mediated received supervised
arranged coordinated facilitated monitored recommended supported
assembled created farmed motivated reconciled surveyed
assessed cultivated fashioned negotiated recorded targeted
assisted cut filed notified recruited taught
attained defined formulated observed reduced teamed with
balanced delegated formed opened regulated tested
billed delivered found operated reinforced trained
blasted demonstrated gathered ordered reorganized translated
bound derived generated organized repaired tuned
briefed designed guided originated researched tutored
budgeted determined implemented packed resolved typed
built developed illustrated participated revamped updated
cared for diagnosed improved perceived reviewed utilized
carried out directed increased performed revised verified
chaired drew up influenced pinpointed scheduled won
channeled drilled initiated planned screened wrote
10

Cover Letter and Cover E-Mail Writing Tips
Cover letters are always recommended except when applying to On Campus Interviews through the
Nittany Lion Career Network system. The letter shows your writing skills and allows you to expand on a
few items briefly noted in the resume.
1. Write it yourself, in your own words. Use sample letters as a guide only. An employer once called
the ACPC because he received cover letters from two Behrend candidates that were 99 percent
identical, even down to the supposedly unique skills being highlighted.
2. Omit facts that are easily found on the resume, e.g. “I will graduate in May from Penn State Behrend
with degree in ___.” But you could say “While completing my ___ degree at Penn State Behrend, I
worked on a ___ project that enhanced my ___ skills.”
3. Group similar items together in a paragraph, then put the paragraphs in a logical relationship to one
another so your story flows from most important/relevant to least. Do the work of organizing the
information for the reader.
4. Keep your letters warm but professional. Avoid being overly familiar in tone. Remember that
business letters are formal, not informal documents.
5. Communicate without a lot of words. Demonstrate that you value the reader's time by being brief.
6. Write clearly and simply. Avoid jargon and overly complex sentences.
7. Be positive in content, tone, word choice, and expectations. Suggest that you are an optimistic,
responsible, productive, and reasonable person. Avoid statements like “Even though I don’t have
experience in this area…” Highlight positive connections, not negative ones.
8. Use active voice and action verbs in your writing.
9. Keep the reader's interest by varying sentence structure and length.
10. Reduce uncertainty and abstraction for the reader by including specific facts.
11. Provide information that reflects the reader's interest. Stress benefits for the reader.
12. Use the same margins as on your resume.
Adapted by Andrew Watters, associate director, Academic and Career Planning Center from NACE Job Choices
E-MAIL COVER LETTER
This is a sample of a brief e-mail cover letter when a regular cover letter also is submitted. Your e-mail also can be
a standard length cover letter if you are not attaching a separate cover letter. Consider combining cover letter
and resume in one document, so employers don’t have to open two files.
To: xyzperson@abccompany.org
From: MyName@psu.edu
Subject: Systems Analyst Application (Job #123)
Dear Ms. Clark,
I am writing in response to the ad posted on Jobweb.com for a Systems Analyst at ABCcompany (Job #123).
Please accept my attached resume and letter as an application for this position. My skills and experience closely
fit the posted job description, and I hope to hear from you soon.
Thank you,
Jane Doe Student
Adapted from an article by Carrie Payne, former assistant director, Career Development Center, Penn State Behrend
11

Your Present Address
City, State Zip Code
Date of Letter
COVER LETTER AND COVER E-MAIL BASICS
Individual's Name (including Ms./Mr./Dr.; if unknown use Human Resources)
Job Title
Employer Name (call employers for correct spelling of name, title, etc., if necessary)
Street Address (employer address, city, state, zip optional for on-line applications,
City, State Zip Code but at least use the Employer name)
Dear Ms./Mr./Dr. Lastname: (if unknown, use Dear Hiring Representative)
Opening Paragraph: In your initial paragraph, indicate the reason for writing, the specific position or type of work
for which you are applying, and how you learned of the opening (Academic and Career Planning Center, news
media, friend, employment service, or organization’s Web site, etc.). Highlight your skills/experiences that you
expand on in the middle paragraphs, e.g. “My supervisory experience and management education match your
desired qualifications very well.”
Middle Paragraph(s): Open with your strongest connection/example of what you can do for the employer,
connected to the first skill/experience noted in the opening paragraph. Tie yourself to the organization. If you have
had some related work experience, point out the specific achievements or qualifications that relate to the advertised
position. If you have little experience, explain how your academic background makes you a qualified candidate for
this position. Just stating that you are graduating from Penn State Behrend with a specific degree doesn’t help you
stand out. Refer the reader to the enclosed resume that summarizes your qualifications, training, and experience.
You want the employer to see you as the best person to fill the position.
Tell them how you can benefit their company and what you can bring to them. Do not tell the employer what they
can do for you. (“Your firm is exactly what I am looking for in an employer.”) They do not care about that. They
want to know what you can do for them. If you have two strong ideas to present, break this into two shorter
paragraphs. Shorter items are more likely to be read; longer ones get skimmed or even skipped altogether.
Closing Paragraph: In the closing paragraph, indicate your desire for an interview. You can suggest alternative
dates and times or simply offer any assistance to prompt a speedy response. Finally, close your letter with a
statement or question that will encourage a response. For example, state that you will be in the city where the
organization is located on a certain date and would like to set up an interview, or state that you will call on a certain
date to set up an interview. You could ask if additional information or references are desired. Finally, indicate the
best time to contact you and remember to include your phone number and e-mail address.
Sincerely yours,
(Handwritten signature, in blue ink so they know it is original, not a copy; for on-line letters, only leave 1 blank line)
Type your name
Enclosure (or use Attachment if submitting on-line and no signature needed, just type your name.)
Adapted from NACE Job Choices
12

Interviewing
INTERVIEW TYPES (see www.jobweb.com for additional details)
• Screening/On Campus: often 30 minutes, usually with an HR representative; also may be done by phone.
• Phone Interviews: if asked to do on the spot, indicate you’re not able to talk at that time but you’d like to set a
time when your class/work schedule is open. Pick a quiet spot (turn off all music, TV, etc.); ACPC interview
rooms can be reserved for phone interviews. Have your resume, transcript, and job description in front of
you. Speak clearly, and use voice changes to show interest and enthusiasm; no gum, food or drink. If
possible, wear interview attire to help you focus.
• On Site/Second: at their facility, often a full day or more, possibly with meal interviews, one-on-ones with
potential supervisors, and/or group/panel interviews with potential co-workers. Many companies cover or
reimburse travel expenses. NOTE: some companies collect drug screening samples at site interviews,
making job offers final only after passing a drug test, background and/or credit check.
BEFORE THE INTERVIEW
• DO RESEARCH!! Research everything about the company, its competitors, the interviewer, and especially
yourself with as much detail as possible!
• Review interview types (screening, behavioral, case) and type out/practice answers to interview questions.
• DO PRACTICE INTERVIEWS USING ON-LINE INTERVIEWSTREAM AND ACPC IN-PERSON SERVICE.
• Dress appropriately; ask ACPC staff if unsure. Use minimal/no cologne/perfume. Avoid cigarette smoke. Don’t
have gum, mints or cough drops, etc., in your mouth.
• Bring extra resumes, and your career portfolio if appropriate.
• Arrive 10-15 minutes early. Read company materials or review positive experiences from your resume.
• When the interviewer comes to get you, stand up, smile, and introduce yourself in a positive, courteous
manner, give a firm handshake, without crushing the interviewer’s hand!
DURING THE INTERVIEW
• Convey optimism and enthusiasm, especially during the informal conversation on the way to the interview
room. Many employers form a lasting first impression from the way you act during the first five minutes.
• Make good eye contact, but do not stare at the interviewer.
• Use the interviewer’s name (use Mr. or Ms. and Last Name) during the interview.
• Listen to how you are speaking (not too quickly, not too slowly). Do not ramble or mumble. Use good grammar.
Always “yes,” never “yeah” or “yup” and try to avoid “uh” and “um.”
• Give nonverbal feedback to the interviewer; smile, nod, and look like a strong candidate.
• Do not put materials on the interviewer’s desk unless you are showing an example from your portfolio.
• Be honest and brief when answering questions, but with enough detail to support your answer. Some
interviewers say candidates can undersell themselves by being too brief.
• Use action words to describe KSAAs. Answer negative questions with positive points. Give detailed examples.
• Be a STAR—Situation, Task, Action, Results. Some employers use behavioral interviewing, e.g. “Tell me
about a time when you had to lead a team.” They want a specific example. Even with regular interviews,
using STAR examples is much stronger; think to yourself, “Let me tell you about a time when I…”
• Ask questions about the organization that can’t easily be answered by the organization Web site. Write out
several ahead of time. Start with position responsibilities, requirements for advancement, and others that
would benefit the company, before asking about benefits or starting salary range.
• Ask about next steps, decision dates, permission to contact her/him, and phone or e-mail preference.
AFTER THE INTERVIEW
• Write your thank you letters/e-mails to all involved in the actual interviewing process; send within 24-48 hours
and briefly re-emphasize your strengths and highlight your qualifications.
• Evaluate the interview and debrief yourself. Keep notes in a company file.
• Go over the ACPC interview evaluation (for OCI positions) with ACPC staff and/or do more mock interviews.
• FOLLOW UP! At 3-5 days after their stated decision date, contact the representative about your status.
• Be brief and to the point whether you call or e-mail. Professionals are very busy and don’t have time to talk to
every candidate, so plan your call/e-mail to effectively market yourself before you contact her/him.
Adapted from NACE Job Choices, interviewing articles and ACPC employer feedback
13

TYPICAL INTERVIEW QUESTIONS
The following are among the most often asked questions during an interview. They are usually trying to find out
more about you, how you think, and what you learned from your experiences. Think, “What is the employer really
asking?” They frequently have an issue or concern behind the question, like “Will you fit in with their team?” or “Are
you hard working?” or “Can you do the job?” Make sure you address their concern in your answer, and give
specific supporting examples as often as possible.
Interview Types
Competency-Based: Focuses on behavioral-type questions
to determine a candidate’s competency in the prescribed
skills critical to the position.
One-Question Style: One main question is asked, followed
by related questions to probe for more information.
Case Interviewing: You are asked to perform quantitative and
qualitative analysis of a given case. It is most common
among consulting jobs. (See www.vault.com for tips)
General Questions
Tell me about yourself. (Not a life story, relate to the job
qualifications, limit answer to about two minutes)
What do you know about our company? Why do you want
to work for us?
Why did you choose this major/career? (It’s a critical
question because they want to know if a career path you
are considering fits their needs)
What are your greatest strengths? Weaknesses? (Tell what
you did to correct them)
How would your last supervisor describe you? Who was your
best boss? Why?
What motivates you? What are your top three priorities?
Why did you choose Penn State? Why Behrend? (Focus on
positive features that helped your skills develop)
Are your grades an accurate reflection of your abilities? Why
or why not? (Explain, but don’t blame others)
What courses did you like the most/least? Why? How do your
classes relate to this position?
What have you contributed at previous jobs that made you a
valuable asset? What’s your top accomplishment?
Tell me about your supervisory/leadership experience.
What are some of the most challenging situations that you
have faced during your college experience?
What is the most difficult decision you’ve had to make? Why
was it difficult?
What do you think it takes to be successful in our company?
If hired, what immediate contribution could you make?
Do you like to travel? Where have you traveled? What do you
consider is an acceptable amount of work travel?
Are you willing to relocate? Do you have a geographic
preference? (Don’t interview with distant companies
unless you’re willing to move if required for the job)
What volunteer work have you done? What did you learn?
What are your salary requirements?
Where do you see yourself next year? In five years?
14
What knowledge, skills, abilities, or accomplishments
(KSAAs) do you have that make you stand out from other
candidates? Why should we hire you?
If you were a color (or an animal), what would you be? Why?
How many nickels would it take to reach the top of the
Empire State building? How many light bulbs are there in
US houses? (They want to hear your reasoning process)
Behavioral Questions
These are used to determine whether a candidate has a
specific quality or skill the employer is looking for. Past
actions are seen as predictions of future behavior.
Tell me about a time when you …
Worked effectively under pressure.
Incorporated diversity into your interactions.
Handled a difficult situation with a co-worker.
Were creative in solving a problem.
Were unable to complete a project on time.
Anticipated potential problems and developed preventive
measures.
Were forced to make an unpopular decision.
Persuaded team members to do things your way.
Were welcoming of an opinion different than yours.
Prioritized the elements of a complicated project.
Were disappointed in your performance.
Had a tough customer to win over and how you did it.
Questions for the Interviewer
Always have questions for the interviewer. It’s OK to write
some down in advance and look at them, but try to ask at
least one without looking at your notes.
Please describe your organization’s management
philosophy; your work environment.
How will I be evaluated in this position? What is your
expectation for new hires in their first 3-6 months? What
are the typical promotions/career paths?
If hired, what are some typical projects I might work on in the
first three months? Six months?
What does your company do for orientation/training?
(Assuming it wasn’t explained on their Web site.)
What makes your organization better than the competition?
Questions about benefits and starting salary ranges come
near the end, if you feel you need to know at this time.
Always check the Web site for this information, and never
ask something that is answered on the Web site.
Always end with: What are the next steps in the hiring
process, and is there an estimated decision date? May I
call or e-mail you? May I have your business card?

TELL ME ABOUT YOURSELF
Compiled by Carol Capan, employer relations coordinator, Academic and Career Planning Center
Many interviews will begin with this question, and for some people it can be quite a challenge. However,
preparing an “Elevator Pitch” will help you answer this question. A good Elevator Pitch can also be
adapted to introduce yourself to recruiters at career fairs, or help you break the ice when networking at
conferences or other professional events.
By developing and practicing your Elevator Pitch, you will be prepared for a variety of professional
situations. Practice with your family and friends, or come into the Academic and Career Planning Center
and use InterviewStream to practice your pitch and see how your response would appear to others. You
can also refine your interviewing skills by scheduling an in-person practice interview with our staff.
THE ELEVATOR PITCH GUIDE
From InterviewStream.com
The elevator pitch is the key ingredient in your successful pursuit of a career. Think of it as an animated
business card. This short, thirty second to two minute speech holds all of the information that you believe
is crucial in order for others gain an understanding of who you are and what you're capable of. When you
finally have the opportunity to express what makes you unique, it is imperative that you take advantage
of the situation. In the world of immediate communication, your ability to convey key facets of your
personality in a brief time period is a requirement. This is not just an option. It is an absolute necessity.
Keep the following tips in mind and you will be sure to succeed.
1. Make eye contact. And always address the individual by his or her proper name. Old-fashioned
manners can have a major impact from the beginning.
2. Know your audience. Better yet, research them. Find out who they are and how that is relevant to
you. Knowing that you have done your homework will make you confident when the time comes to
speak.
3. Emphasize key personality traits. You know that you have many strengths. However, it is
important to focus on those that will appeal to this particular audience.
4. Prepare an outline. You may want to consider responding to the following questions when
delivering your elevator pitch.
What are your key strengths or positive qualities?
What do you have to offer?
Why are you interested in this company or, more generally, this industry?
How do you work efficiently to solve problems?
What unique contributions will you make?
5. Perfect your pitch. Finalize a cohesive elevator pitch, ensuring that it can be easily followed and
that it flows smoothly.
6. Be prepared. Answer any follow up questions the listeners may have.
7. Keep in touch. Provide the listener with contact information.
Never underestimate the potential of networking. Starting off on the wrong foot can prevent you from
achieving your goals. Don't ruin your chance for success. Although preparation is an important first step,
the best way to guarantee an effective elevator pitch is through practice and feedback.
15

How to Keep a Job Once You’ve Got It
1. Be there and be on time. Give a fair day’s work for a fair day’s pay. Don’t expect to be paid if
you’re not there . . . and if you’re not there very often, you won’t keep the job. Absences mean
someone else has to do the work and you’re not pulling your weight.
2. Do the job you were hired to do and more. Learn and ask questions. Understand how your
job fits in with the jobs of others around you. Never say, “that’s not my job.” If they ask you to do
it, then it is your job. If you do more than your share frequently, ask for a raise. If you get it – do
even more. If you’re not being paid fairly for the work you’re doing, talk with your boss and then
look for another job.
3. Have a good attitude. Smile. Be enthusiastic. You’re not only being paid to do the work, but
you’re expected to do it positively and without complaining. Be aware of the image you project.
Be flexible. Keep your sense of humor. Always be honest and fair. Keep your word.
4. Get along with others. You don’t have to be best friends with your co-workers, but you must be
polite and you must work together. Be a good communicator – both in writing and orally. Be a
good listener.
5. Look for ways to do the job better. Share your ideas. Help your co-workers share their good
ideas and give them credit when they deserve it. Make your boss, department or company look
good and you’ll look good.
6. Improve yourself. Continue your training and education. Read. Follow current events. Stay upto-date
on the latest innovations and news in your industry. Update your skills. Take classes and
attend seminars. Don’t expect the company to pay for this.
7. Learn about the company. Understand the business of your employer. What is going on in the
industry and the market you’re in? What do you and your company need to do to compete?
What is your company good at? Where could it improve? What can you do to make those
improvements? Take any training classes the company offers.
8. Give good customer service. Smile. Be patient. Treat customers as you would want to be
treated. If you can’t speak enthusiastically about your company and its products, find another job.
9. Volunteer. Get involved in special projects. Help others. Join professional organizations in your
field.
10. Keep confidential or personal information to yourself. Don’t gossip. Don’t criticize others. If
you have a problem with someone, go to that person and speak with them alone or talk to your
boss.
By Ann K. Scott, Vice President and Manager – Employment, Erie Insurance Group. All rights reserved. 4/19/99
16

The Graduate School Search
THE DECISION: SHOULD I GO?
Wise Reasons to Go
A graduate degree is required for entry into a career (e.g. law, medicine,
university teaching) or you have a particularly strong interest in a subject area.
Foolish Reasons to Go
To please someone else, avoid a tight job market, or postpone choosing a
career path.
Some Questions to Ask Yourself
• Where do I want to be in three to five years? Do I need a graduate degree to get there?
• How long does it take to complete a typical program in this field?
• Are there things going on in my life that would prevent me from being focused?
• What is the likelihood that I would have to relocate to find a program that I like? Am I willing to do that?
• Do I expect a higher paying job, more satisfying work, or personal enrichment upon completion?
• Would working for some time benefit me? (Some MBA programs strongly encourage or require work
experience; an advanced degree without more experience sometimes can make the job search harder.)
• Am I familiar with the variety of positions held by individuals with advanced degrees in my area of interest?
• Do my academic achievements reflect the ability to successfully complete a graduate degree?
GRADUATE SCHOOL ACTION PLAN
Ongoing Activities throughout Your College Career
• Get involved in research activities or an internship related to possible
graduate study.
• Get to know several faculty members well through research, classes,
and activities.
• Participate in and/or lead academic-related student organizations.
• Attend academic/professional conferences, ideally as a presenter at
some point.
Junior Year Fall (About 24 Months Prior to Graduate Program)
• Attend applying-to-graduate-school seminars jointly offered by the ACPC and Learning Resource Center.
• Begin researching areas of interest (schools/programs); meet with a ACPC counselor.
Junior Year Spring (About 20 Months Prior to Graduate Program)
• Narrow down list of schools/programs to apply to.
• Talk to faculty/advisors about programs, application requirements, and reference letters.
• Register and prepare for appropriate graduate admission tests.
• Investigate national scholarships.
• Begin drafting your application essay by participating in Learning Resource Center workshops.
Junior-Senior Summer (About 15 Months Prior to Graduate Program)
• Take required graduate admission tests.
• Write for application materials or review and note the online Web sites.
• Confirm application deadlines, and, if possible, visit schools of interest. For dental, law, medical, optometry,
or podiatry school, register with appropriate data assembly service.
Senior Year Fall (About 12 Months Prior to Graduate Program)
• Obtain letters of recommendation. Give writers at least three weeks’ notice.
• Take graduate admission tests if not done already. Register for financial aid.
• Send in completed applications.
Senior Year Spring (About 6 Months Prior to Graduate Program)
• Check with all institutions well before the deadline to make sure that your file is complete.
• Visit institutions that accept you, accept one offer, and send a deposit to your school of choice.
• Notify other institutions that accepted you as soon as possible so others can be offered admission.
• Send thank you notes to all references and others who have assisted you.
• Complete a Penn State Behrend graduating student survey to share the good news.
17
“It's completely different than
undergraduate, and you must be
prepared to work hard
independently.” Nicole, Political
Science '03, U. of Pittsburgh
School of Law
“Also visit the ACPC because
they are very helpful in
assisting you with your
graduate school search.”
Jessica, Psych '02, College
Student Personnel - Bowling
Green State U.

CREATE A LIST OF POSSIBLE SCHOOLS
You need to do research at this point. Hopefully, you have selected a program of study and have some career
goals. The next thing to do is to create a list of schools offering the program that you want.
Resources to Consult
On-line resources (see list at end of this section)
Professors (Where did they train? Which schools do they rate highly?)
Practicing professionals
ACPC counselors
Professional journals – check authors’ school affiliations
The Internet
Family and friends
NARROWING DOWN THE CHOICE
You should have a fairly large list of schools that offer your program of choice. The next step is narrowing down the
choice. There are several factors that should be taken into consideration when evaluating a school.
Quality of the Program
The faculty: A graduate department’s reputation rests heavily on the
reputation of its faculty. In some disciplines, it is more important to study
under someone who is well known than to study at a college or a
university with a prestigious name. Familiarize yourself with publications
describing current research in your discipline. Find articles in professional
journals and discover where the authors teach. Review several published
graduate program ratings (check library). But remember, an excellent
experience can come from schools other than those at the top of the
rankings.
The students: What kinds of students enroll in the program? What is
their average undergraduate GPA and admission test score? What are their academic abilities, achievements,
skills, geographical representation, and level of success upon completion of the program, i.e. what jobs do they
take?
Available resources: Is the institution financially stable? What kind of financial support does the program itself
have? How complete are the library collections and other facilities?
Program and curriculum services: What is the purpose of the program? What are job placement and student
advisement services like? What is the student/faculty ratio? Are there internships, assistantships, and other
experiential education opportunities available?
University Environment
The size of the academic institution’s setting may be important to you. You
can choose between a small, medium, or large institution often in a rural or
urban setting. Climate, scenic beauty, recreational possibilities, and
opportunities to work may also be important considerations.
Financial Considerations
If you are seriously interested in graduate study, do not be discouraged by a
lack of finances. You should investigate and apply for all types of aid for
which you are eligible. Do not reject a school because it is expensive until
you have learned what financial aid it can offer.
Every institution has its own application process, as well as its own system for allotting financial aid. Therefore, you
should communicate directly with each school that interests you. Many schools use a needs-analysis document
such as the Graduate and Professional School Financial Aid Service or the Free Application for Student Financial
Aid (FASFA). Other schools use different needs-analysis systems. Be sure you complete the correct forms. In
addition, every school has a different deadline date for financial aid application. File the correct forms by the
specified deadlines; often these are earlier than the general application deadline. Funds are widely available, but
they are not unlimited.
18
“Plan early!! Contact the program of
interest and ask as many questions
as possible to better help you
prepare for their requirements.”
Anita, Biology & Schreyers Scholar
'06, Physician Assistant/Master of
Public Health - George Washington
U.
“Go to somewhere where
you're comfortable and you
like both the faculty and the
students you'll be in courses
with because you'll be
spending a lot of time with
those people over the next few
years.” Emily, Political Science
'03, Higher Education
Administration - University at
Buffalo
“Look specifically into what
research is going on there,
because if you're
writing a thesis you'll be
devoting a lot of time to one of
the research
projects...and don't
procrastinate.” Michael, ME
'06, Mech Engr - PSU
University Park

Other Sources of Aid
Grants and Fellowships: These are outright awards that require no service in
return. Grants are usually provided to those with financial need. Fellowships
are prestigious awards given selectively. Financial need is not taken into
consideration.
Teaching and Research Assistantships: These awards are given to
recipients in exchange for service to the university. Appointments to Teaching
Assistantships are based on academic qualifications and are made by
department heads. Research Assistantships are rarely offered to first-year
graduate students.
On the Internet: Check www.fastweb.com or www.finaid.org for more
information.
Organize Remaining Choices
After narrowing your list to six to twelve schools based on the criteria above,
divide the remaining schools into three categories based on your probability of being accepted: reach schools (very
difficult), probably-maybe schools, and safe schools (little question that you will be accepted). If you have not done
so already, write, e-mail, or call these institutions for information, including an application, a catalog, and relevant
program information. Many programs also have online applications.
THE APPLICATION PROCESS
Once you have narrowed your choice of graduate programs, you are ready to begin the application process.
Although each program is different, you should expect to begin the search 18 to 24 months prior to the semester
that you want to enroll. Most graduate schools have an application deadline between January and March for
admittance the following year. It is to your advantage to apply as early as possible, as the first applicants usually
have a slight advantage over those applying later in the process. Most students submit their applications between
late November and late December, so try to beat the crowd by submitting yours earlier.
Graduate Admission Tests
Most graduate programs require that you submit scores from one or more graduate admission exams, often the
Graduate Record Exam (GRE) General Test, or the Miller Analogies Test (MAT). Professional schools have their
own tests: The Graduate Management Admission Test (GMAT) for business school, the
Medical College Admission Test (MCAT), and the Law School Admission Test (LSAT).
Some schools also require GRE Subject Tests such as biology, chemistry or psychology.
Check with the individual program to determine what tests will be required. The GRE
General Test is computer-administered throughout the year. Check the GRE Web site
for the Erie area General Test location. GRE Subject Tests are paper-based and only
given a few times each year at locations with limited seating, so early registration is very
important. The closest location is usually Gannon University in Erie.
You should plan on taking these tests by early in the fall semester in the year prior to your planned enrollment; the
summer before your senior year is even better. Some of these tests are only given a few times a year, and registration
dates are several months in advance of the actual testing date. You may pick up registration materials in the Academic
and Career Planning Center, or register online at the Web site for each test. It is a good idea to study for these exams
by taking practice tests. They will familiarize you with the types of questions asked and will improve your speed and
accuracy on the exam. If you do not test well, you may want to invest in a study guide available through the testing
organizations or at many bookstores. You may also consider enrolling in a special course that covers the particular
exam. In addition to traditional study guidebooks, there are also software packages available for your computer. Some
tests also offer free limited study materials. (See on page 21 for testing Web Sites.)
Transcripts
Admissions committees always require official transcripts as part of the application process. This can take several
weeks, so plan to request transcripts early. Transcripts can be requested in the Registrar’s Office, by mail with a
check, by phone/fax or on the Web with a credit card.
Application Essays
Almost all programs require that you submit an essay or personal statement as part of the application process. The
essay is extremely important. While grades and test scores will qualify you as a potential candidate, your essays
and recommendations will get you an acceptance. Attend the Learning Resource Center’s grad school essay
19
“…if they do it right they will be
getting paid to go to
college…No one ever tells you
that you will earn 12-18K per
academic year plus summer
wages, get free tuition for 18-
20 credits per year, and be
able to defer all of your
government student loans until
you graduate.” Steve, PLTBD
'03, PhD Plastics Engr. -
UMass Lowell (ACPC Note:
pay varies by program so
research carefully)
“Get your GMAT
done early before
the rush.” Ben,
MISBD '06, MBA -
Penn State Erie

writing workshop for additional assistance. Admissions committees look for essays that are distinctive, thoughtful,
mature, well-prepared, and which demonstrate that you will succeed. They should be grammatically correct and
original, and they should personalize your application. This is the time for you to
communicate your goals and what you will gain from attending graduate school.
Begin your essay with a strong opening line. This will ensure that you will catch the
reader’s attention. In the essay, substantiate your interest in the field and in that
particular graduate program. You should customize your essay for each school to
which you are applying. Finally, communicate that you have a vision of the future and
for your career.
While it is tempting to go over the space or word limit, keep your essay within the
required length. Also, do not make the print extremely tiny in order to fit. Be kind to
the reader, who is the one evaluating your work. Finally, make sure that you have several people proofread your
materials before submitting them.
Recommendations
Always pick one extra person to ensure that you have the minimum number. Be direct with the people you ask to
write a recommendation. Ask them if they will be able to provide a strong
recommendation. If not, find someone else. You should prepare them by
providing them with a copy of your resume and a transcript. Provide them
with stamped envelopes addressed to the graduate schools, if they are to be
submitted directly. Otherwise, a blank envelope that they seal and sign over
the back flap is sufficient if the school requires you to submit the entire
application as one packet. Give the people that you choose plenty of time;
do not ask for letters at the last minute. Check on the progress of your
recommendation letters or forms on a regular basis to make sure that they
arrive at the schools on time. Let your references know the deadlines for
each school.
The Application
When filling out the application, never leave anything blank. Make sure that the application is completed neatly,
accurately, and is free of errors. Your application should convey your sincere interest in the program to which you
are applying, as well as your future goals and direction, major strengths, skills, and achievements. If you have a
high-quality paper or lab that is directly related to the program or will demonstrate your competency in an area, then
you may want to include it as well. Always be truthful. Making something up will come back to haunt you and will
most likely jeopardize your candidacy. Include any research in which you are involved, no matter how insignificant
it seems to you. Use working titles to refer to your research projects in essays and on applications. Try to get
published before you apply. Submit your work to student journals in your field of study, get listed on a professor’s
article, present at a student and/or professional conference, or submit to a major journal. These are especially
important in applying to competitive programs. The ACPC has a video you can check out on applying to
competitive graduate schools.
Deadlines
Once again, you must have all of the required elements in by the deadline date. The sooner you turn in your
application packet, however, the greater your advantage. Fifty percent of all applications are sent in the last month.
One way to be ahead of the crowd is to move all of the deadlines up by a month for your purposes. For schools
with rolling admission, you will be enhancing your chances for success by responding early.
After the School Decides
Offered Admission? Congratulations! If you have more than one admission offer, evaluate them carefully. You
may need to create a chart of the important characteristics, and rank each school on them to help make your
decision. Even if you only have one offer, decide if it’s a good fit. Review all information in writing, costs to attend,
any assistantships, tuition waivers, health care, etc. Pay attention to any response deadlines. If you don’t accept
by then, the offer may be withdrawn. To accept the offer, send back any required forms or write an acceptance
letter. Then let other programs know that you have accepted another offer, and decline theirs as soon as you make
your decision, so that they can offer the space to another candidate.
20
“If you are having
trouble writing your
essays or with
applications, use the
LRC.” Kristen, Psych
'04, Community
Counseling - Slippery
Rock University of PA
“Establish strong relationships with
your faculty members, so they can
help you with the process and also
write you strong letters of
recommendation.” Jessica, Psych
'02, College Student Personnel -
Bowling Green State U.

Not Offered Admission? Don’t despair. Hopefully, you have worked on alternative
plans. The ACPC suggests all grad school applicants conduct at least a minimal job
search during the senior year. You’ll want to have a resume and cover letter ready,
and participate in career fairs, on-campus interviews, and other opportunities. You
may find a great job, and your new employer may pay some/all of the cost of a
graduate degree. If you still want to attend grad school, consider contacting the
programs who declined your application, and ask for any feedback on what would have
made you more competitive. Perhaps you can improve some aspects of your credentials before reapplying. This
can include taking a non-degree Penn State course or courses related to your field, to possibly increase your GPA
and show additional relevant knowledge. It can include a job, or even volunteer experience, to help you re-apply in
the future. If you want a doctoral program, you may be able to apply to a good Master’s program, to show you can
do quality graduate work, and then apply to doctoral programs in the future.
WEB SITES FOR GRADUATE SCHOOL SEARCHES
TEST ADMINISTRATORS
Graduate Management Admission Test (GMAT): www.gmat.org
Graduate Record Exam (GRE): www.gre.org
Law Services (for LSAT and common application service): www.lsac.org
Miller Analogies Test (MAT): www.milleranalogies.com; administered locally by Edinboro U. (888-845-2890) and
Gannon U. (814-871-7680), contact those schools to get scheduling details
Association of American Medical Colleges (for MCAT): www.aamc.org
American Dental Association (for DAT): www.ada.org; www.adea.org (application service for participating schools)
American Association of Colleges of Osteopathic Medicine (for MCAT): www.aacom.org
Association of Schools and Colleges of Optometry (for OAT): www.opted.org
American Association of Colleges of Pharmacy (PCAT): www.aacp.org; call 800-622-3231 to get registration booklet
from test administrator, The Psychological Corporation
American Association of Colleges of Podiatric Medicine (for MCAT; some schools accept GRE): www.aacpm.org;
www.e-aacpmas.org (application service for participating schools)
Veterinary College Admission Test (VCAT): call 800-622-3231 to get registration booklet from test administrator, The
Psychological Corporation
SEARCH ASSISTANCE
PhDs.org: www.phds.org/rankings
Gradschools.Com: www.gradschools.com
Kaplan: www.kaplan.com
Peterson’s Educational Center: www.petersons.com
Princeton Review: www.review.com
U.S. News and World Report: www.usnews.com/usnews/edu/grad/grhome.htm
21
“Have a back up
plan.” Becky, Biology
'03, Veterinary
Medicine - Mississippi
State U.

APPENDIX A: EXAMPLE RESUMES
On the following pages are several examples of different resume styles from students representing all
Penn State Behrend Schools. You are encouraged to look through all the samples to find a style that is
most comfortable for you. Don't limit yourself to samples only for your particular School. In addition, the
ACPC has free job search magazines that contain other sample resume styles. REMEMBER, use these
as style guides only; type the text in your own words. DO NOT TYPE THE HEADING BUSINESS
RESUME, ETC. THESE HEADINGS ARE FOR THE MANUAL ONLY.
Consider carefully your contact information, e.g. e-mail address, voice mail messages, and telephone
number(s). Offensive or cute addresses and voice mail messages cast serious doubt on your job
search. Using your standard Penn State e-mail address or one with your name is strongly
recommended. A pleasant voice mail message that indicates what number or person was reached is
best. You only need to list one telephone number while still at school. However, if you will not be at that
number, or not checking for messages, give a second number and the dates when you can be reached
at each one. Often using a cell phone is helpful, but make sure you have a professional voice mail
message. Also, if your phone has caller I.D., consider not answering unless you are in a quiet spot
where you can easily talk to a potential employer.
Remember that there is no single way to format a resume. The key is to pick a style that presents your
skills and accomplishments in the most effective way. ACPC counselors are available to assist you in
developing an effective resume presentation format. Contact the office to arrange an appointment.
22

BUSINESS RESUME SAMPLES
Kevin L. Behrend
4567 Fairfield Street, Jamestown, PA 16123 klb5999@psu.edu (724) 455-5555
OBJECTIVE:
A full-time position using market research, customer relations, sales, or strategic pricing analysis skills
EDUCATION:
Penn State Erie, The Behrend College Graduation December 2008
Bachelor of Science in Marketing (GPA 3.86) Dean’s List Spring 2005-Spring 2008
SALES AND MARKETING EXPERIENCE:
LORD Corporation – Cary, NC
Pricing Analyst May 2008-Aug. 2008
Analyzed Rotary Wing Reman business and recommended a price increase strategy, which was implemented and is
expected to generate $2.5 million in additional revenue and profits
Performed pricing analysis of life-limited, specialized aerospace cores to increase profits by an estimated $100,000
Created training materials for value-added pricing methodology for use by all levels of the corporation
Developed and facilitated market research process training session for seasoned Account Managers in Automotive Sales
GE Transportation – Erie, PA
Marketing Communications Intern Feb. 2007-May 2008
Streamlined tradeshow process from 15-20 manhours to approximately 2 hours
Educated internal and external audiences on the NPS (Net Promoter Score) Communications Program
Communicated with outside vendors and agencies for sourcing and purchasing MarCom materials
Promoted GE during the 2008 Annual Meeting of Shareowners
Market Response Assistant Apr. 2007-Feb. 2008
Provided timely cost, delivery and customer spec review for various remanufactured and major new locomotive
components by working in conjunction with manufacturing repair sites, proposal leaders, sourcing and engineers
Created and maintained market response database for proposal tracking
Assisted with delivery of marketing proposal responses, which resulted in $35.4 million in revenue sales
MARKETING PROJECTS:
Marketing Research Questionnaire Survey Project
Used sampling techniques for data collection and SPSS for analysis
Derived conclusions from results and presented findings to class
University-Sponsored Small Business Consulting
Identified potential market segments to increase sales and grow business for Pulos Greek Sauce
Suggested to company owner possible product development strategies to penetrate new markets
Marketing Scenarios
Marketed fictional product to specific target market by tailoring product features to fit needs of target market
Made decisions stating and defending reasons to alter product features to changing needs of target market
Learned valuable marketing lessons while competing within the class
OTHER SIGNIFICANT COURSES:
Consumer Behavior, Global Marketing, Services Marketing, Business/Technical Writing
TECHNOLOGICAL SKILLS:
SAP, Oracle, Vendavo, Business Warehouse, Excel, Word, PowerPoint, Outlook, Access
ACTIVITIES AND AWARDS:
Sigma Xi Research Conference – First place for market research project Spring 2008
Penn State Behrend Athletics – Recorded official NCAA statistics Fall 2006-Spring 2007
Paws for Reading – Volunteer reading to urban elementary students Spring 2005-Spring 2007
23

Stephen Champlin
(814) 865-5555 8910 Aline Drive, Erie, PA 16567 champlin5012@gmail.com
QUALIFICATIONS SUMMARY
Three years experience developing custom applications in technical environments
Skilled in programming, database design, systems analysis, and troubleshooting
Extensive leadership, organization and communication skills developed by meeting deadlines in fastpaced
settings
EDUCATION
Penn State Erie, The Behrend College December 2007
Bachelor of Science in Management Information Systems GPA 3.35
IT EXPERIENCE
GE Transportation 10/05 – Present
GE Co-op 9/07 – Present
Co-op, Adecco, Onsite at GE Transportation 10/05 – 9/07
Non-Disclosure Agreement (NDA) Wizard: assisted in design and programming of a webbased
application to generate legal documents; also assisted in creating the database for the
application. Utilized ASP and SQL Server to create this application
Third Party Agreement (TPA) Matrix: led development of ASP web application to keep track
of legal documents; responsibilities included leading meetings with customers to gather
requirements, creating the database for the application, and developing the ASP web
application
Mexico T&L: led development of a Support Central tool to keep track of T&L expenses for
Contractors in Mexico; Support Central is an in-house application GE uses for creating web
applications; responsibilities included meeting with clients from Mexico via teleconferences to
gather requirements, and creating the T&L form
Penn State Erie
Undergraduate Research 5/05 – 9/05
Worked on an interdisciplinary team to help design and create games to help engineering
students improve spatial visualization skills
Used problem-solving to help my team develop activities to strengthen specific spatial
visualization skills, such as mental rotation
COMPUTER SKILLS
Software: SQL Server, Excel, Access, PowerPoint, Word, Visio, Photoshop, Dreamweaver
Languages: SQL, VB.NET, ASP.NET, ASP, C++
LEADERSHIP EXPERIENCE
MIS Club, Secretary 9/06 – Present
Gamers Club, Vice President 9/06 – 5/07
Boy Scouts of America, Eagle Scout 5/00 – 12/03
Created work plan, organized volunteers, ensured quality building Camp Notre Dame bridge
OTHER EXPERIENCE
Concession Cashier, Tinseltown, Erie, PA 11/04 – 10/05
Prep Cook, Damon’s Restaurant, Erie, PA 5/04 – 9/04
Busser, Damon’s Restaurant, Erie, PA 10/00 – 1/03
24

Paul D. Lawrence
1234 Potomac Avenue ♦ Erie, PA 16555 ♦ (814) 555-5678 ♦ pdl123@hotmail.com
OBJECTIVE: To obtain a position in the Accounting Department of a large corporation utilizing my
professional experience, interpersonal skills, and accounting education.
EDUCATION: The Pennsylvania State University, Erie, PA August 2008
Bachelor of Science in Accounting GPA 3.1
Dean’s List Spring 2008
ACCOUNTING LORD Corporation, Erie, PA (11/07 to present)
& INDUSTRY Accounting Intern
EXPERIENCE: * Maintained standard costs for all purchased and manufactured parts
* Prepared monthly performance reports on purchase price variance for management
* Monitored LIFO inventory reserves
* Investigated expense vs. capitalize issues involving the fixed asset accounts
* Aided in the implementation of a new strategic costing system
General Electric Transportation Systems, Erie, PA (6/06 to 8/07)
Accounting Intern (7/07 to 8/07)
* Researched accounts receivable transaction histories for class one and shortline railroad
* Utilized CASC and ORACLE software packages to track payments of outstanding invoices
* Analyzed accounts and wrote off bad debt where applicable
* Compared unit prices of parts established by GETS to actual prices paid by customers
* Coded invoices in reference to their delinquencies
Project Manager/Technical Assistant, Unit Exchange Product Catalog (6/06 to 7/06)
* Identified target audiences currently using Unit Exchange Product Offerings Catalog
* Conducted field study/survey of customer preferences regarding revised Catalog
* Researched the proper distribution channels and communication vehicles for the Unit
Exchange Catalog
* Compiled survey data and proposed changes to management
Bob’s Irresistible Auto Sales, Erie, PA (2/05 to 4/06)
Accounting Intern
* Completed accounting transactions using Microsoft QuickBooks
* Managed the accounts receivable records for a 70-client customer base
* Recorded accounts payable
INCOME TAX Voluntary Income Tax Assistance Program (VITA), Erie, PA (Spring 2008)
EXPERIENCE: Student Volunteer
* Advised taxpayers on the Internal Revenue Service
* Expedited a wide range of IRS forms and assisted clients in unique situations
COMPUTER Excel Access PowerPoint Word
SKILLS: Great Plains QuickBooks Visual Basic Windows (all releases)
References available upon request
Electronic portfolio available at http://my.orgsync.com/pdl123
25

Amanda M. Hall
School Address: (620) 984-2567 Home Address:
PSU Behrend MB #234 amh5346@psu.edu 23 Durrey Lane
4701 College Drive my.orgsync.com/amh5123 Apt. 123
Erie, PA 16563 Estes, PA 18555
Objective: A business internship with interests in economics or finance.
Education: Penn State Erie, The Behrend College June 2014
B.S. in Business (Major Undeclared)
Cumulative GPA: 3.48
Easton Area High School, Easton, PA June 2010
Cumulative GPA: 3.35
Academic Financial Accounting for Decision Making Microeconomics
Experience: Effective Speech Macroeconomics
Completed a review of the financial statements for Target to determine important
financial ratios used to assess company profitability
Developed an understanding of the large-scale and small-scale factors that
influence national economies
Researched, created, and delivered five speeches that were designed to inform
and motivate peers
Business Sam’s Club, Easton, PA Summers 2009, 2010
Experience: Cashier
Worked long hours with a positive attitude
Sold upgrades through teamwork
Assisted customers by answering questions and locating goods
Hollywood Video, Easton, PA April 2008 – August 2009
Guest Service Representative
Handled complaints when possible before referring to manager
Learned detailed product information quickly to use in selling products
Recommended new shelf organization to improve visibility and sales
H&R Block, Forks, PA January 2008 – April 2008
Receptionist
Memorized phone scripts to appropriately direct callers
Filed documents quickly and accurately
Honors/ Economics Club, Secretary National Honor Society, President
Activities: Accounting Club, Member Key Club, Vice-President
Trinity Arc Soup Kitchen, Volunteer Palmer Soccer, Volunteer Coach
Developed strong leadership, organizational, time management and
communication skills while leading or supporting the above organizations
Skills: Excel, Word, Type 60 words per minute
26

ENGINEERING RESUME SAMPLES
______________________ Jennifer L. Ohio _____________________
123 Chestnut Avenue Pittsburgh, PA 10004 (412) 555-4567 JLO123@psu.edu
EDUCATION:
Penn State Erie, The Behrend College May 2008
Bachelor of Science in Electrical Engineering Major GPA 3.56
Behrend Honors Program Overall GPA 3.24
SPECIAL SKILLS:
Bilingual - write and speak German
Confident public speaker, presenting to audiences of 10 to 150
Dedication and motivation to make ideas a reality, completing projects and assignments early
Strong desire to learn, consistently seeking new knowledge with independent study and optional work
ACADEMIC EXPERIENCE:
Circuits and Devices Engineering Design and Graphics
Control Systems Signals and Systems
Acquired knowledge and understanding for bringing an idea to life through planning and experimentation
by building a model car to meet specific standards
Analyzed electrical circuits and signal devices, and designed alternative component structures
Developed skill in logic design, digital systems, combinational and sequential circuit design and analysis
Worked in a team to identify a potential design project and sought industry sponsorship
COMPUTER SKILLS:
C++, C#, VB, P-Spice, Xilinx, Linux, Solidworks, CAD, Word, Excel, Access, PowerPoint
ACTIVITIES:
Society of Women Engineers – Member (2004-current)
Institute of Electrical and Electronics Engineers – Member (2005-current)
Pennsylvania Junior Academy of Science – Second place for project on extending rechargeable battery
life in state competition that motivates young adults to design their own scientific investigation and
present the results in a formal environment (2000-2003)
Odyssey of the Mind – Participant in worldwide building competition that encourages participant to use
creativity and take risks to solve problems (1999-2003)
Almy Hall Council Floor Representative – related residents’ concerns to council to resolve issues in a
practical and sensible manner (2004-2005)
AWARDS:
SciTech scholarship recipient (2004-current)
Bausch and Lomb Medal for Excellence in Science (2004)
DeFrees Family Scholarship for Behrend and Schreyer Scholars (2005-2006)
Harriet Behrend Ninow Memorial Scholarship (2005-2006)
OTHER EXPERIENCE:
Caterer, Penn State Housing and Food Services, Erie, PA (8/03-current)
Housekeeper and Front Desk Clerk, Ramada Inn, Pittsburgh, PA (7/02-12/04)
Security Guard, Allied Security, Pittsburgh, PA (5/04-8/04)
References and Portfolio Available Upon Request
27

MICHAEL PERRY
Until May 15, 2008: mxp123@psu.edu After May 15, 2008:
12 East 38th Street (724) 555-5432 123 Frederick Road
Erie, PA 16543 Baden, PA 15321
OBJECTIVE
A Mechanical Engineering position with interests in product design or computer applications
EDUCATION
Bachelor of Science in Mechanical Engineering Technology GPA 3.1
Penn State Erie, The Behrend College 12/07
Calculus with Diff. Equations Project Management Statics Dynamics
Finite Element Analysis Thermodynamics Physics Chemistry
TECHNICAL EXPERIENCE
Engineering Senior Design, Allegheny Plastics, Leetsdale, PA 4/07 - 9/07
Studied engineering problems identified by industrial sponsor; projects included:
Introduced and engineered a thermo former
Reverse-engineered and tested a low-pressure and high-volume pump
Created and tested a fully parametric Spray Rinse Tank Model on Pro/Engineer
Engineering Internship, Allegheny Plastics, Leetsdale, PA 5/06 - 8/06
Combined design and manufacturing internship, accomplishments included:
Worked with Senior Engineer to design Polypropylene Batch Pickling Plant tanks on
AutoCAD
Communicated with shop employees to resolve problems encountered during assembly
ACADEMIC EXPERIENCE
Design Project, Penn State Behrend, Erie, PA 9/05 - 5/06
In conjunction with professional engineers and Penn State engineering faculty:
Designed and tested improvements to The Miller Manhandler man-rated work winch
Conducted stress analysis using Finite Element Analysis
Redesigned parts, selected materials and prototyped design
COMPUTER SKILLS
PRO / ENGINEER AutoCad Word UNIX Visio
Ansys Excel Project PowerPoint Access
ACHIEVEMENTS AND ACTIVITIES
Harding CNC lathe operator’s hands-on training course
American Society of Mechanical Engineers, Secretary of student chapter
Society of Manufacturing Engineers, Chapter 8 Bulletin Editor
Financed my college education by working through school
OTHER EXPERIENCE
Salesman, Dick’s Sporting Goods, Cranberry, PA 10/04 - 4/07
Produce Clerk, T-Bones, Wexford, PA 7/01 - 10/04
References, portfolio, and transcript are available upon request.
28

Erica L. Smith
EricaLynSmith@abcd.com 123 Main Street
814-555-5556 Polk, PA 16555
OBJECTIVE
An Engineering Sales Associate position using my communication skills and technical knowledge
EDUCATION
Bachelor of Science in Plastics Engineering Technology GPA: 3.30
Penn State Erie, The Behrend College Graduation: May 2008
Dean’s List – Spring and Fall ‘07
DESIGN AND PROCESSING EXPERIENCE
Senior Design Project; Penn State Behrend, Erie, PA 4/07 – Present
Researching the performance of plastics exposed to Ultraviolet Radiation
Investigating how stress will affect the weatherability
Publication: “Investigating How Stress Will Affect the Weatherablility of Plastic Materials,”
ANTEC. 2008
Engineering Internship; Zurn Industries, Commerce, TX 5/07 - 7/07
Developed lean manufacturing tools and information boards for extrusion department
Determined alternative uses for scrap PEX material
Designed alignment system for online gauge
Assisted with improvements for film wrapping of finished coils
Developed training aides and manuals for extrusion recoil equipment
Established safety guidelines for extrusion operators
TEACHING AND RESEARCH EXPERIENCE
Teaching Assistant; Penn State Behrend, Erie, PA 1/2008 – Present
Assisting in teaching Plastic Processing and Statistical Methods
Preparing lab equipment
Injection Molding Workshop; Penn State Behrend, Erie, PA 8/2006 – Present
Assisting in training seminars, creating a hands-on learning environment
Teaching fundamentals of injection molding processing techniques
Research and Grant Writing; Penn State Behrend, Erie, PA 8/2007 – 1/2008
Prepared detailed information on multiple testing methods for plastic
Compiled information into a PowerPoint
Researched Thermoformers and companies in search of a machine
Prepared grants to begin a thermoforming elective
Recipient of SPE Foundation/Thermoforming division grant
COMPUTER SKILLS
FEA (Ansys 9.0 – WorkBench) Pro/Mechanica Project
Pro/Engineer - Wildfire 2.0 Pro/Mold PowerPoint
MoldFlow Excel Word
ACTIVITIES
ANTEC Publication 2008
Thermoforming Conference; Milwaukee, Wisconsin 2007
Society of Plastic Engineers (SPE) Member Since 2005
Society of Women Engineers (SWE) 2004
Venango Chamber Orchestra - Tuba 2002
ePortfolio available at http://my.orgsync.com/els5566
29

Matthew Wilson
P.O. Box 294, 118 North Street, Seneca, PA 16246; mww5089@psu.edu; (814) 767-7659
Objective
To obtain an internship applying my technical skills to business and industry problems
Education
Penn State Erie, The Behrend College
Computer Engineering, Bachelor of Science
Expected graduation May 2011
GPA: 3.31
Academic Experience
Electrical Circuitry
Completed Microelectronics, Advanced Digital Design, Microprocessors, Advanced
Programming using C++, VHDL, and MIPS
Advanced Digital Design
Built a bank that would count the amount of money as a person dropped different coins into it
Used motion sensors, operation amplifiers, FPGA board, and VHDL code
Technical /Computer Skills
C++, VHDL, Front Page, MOUS certified, PSpice, Xilinx, Excel, Access, Word, PowerPoint
Computer Hardware and Software knowledge, including installation and troubleshooting
Experience with Computer Networking, including Lan, Wireless, and Cisco systems
Technical Experience
IT Intern, Pennsylvania Department of Transportation District 1, Oil City, PA
Summer and Winter Breaks 2006 – 2007
Computer Technical Support for District office and surrounding counties
Assisted in re-wiring of Centerville training center
Assisted in county technical asset inventory
Leadership Experience
Student Supervisor, Dobbins Penn State Behrend
August 2005 – Present
Directed student employees to provide quality service while maintaining a productive and safe
work setting
Resolved initial scheduling and customer complaints; referred cases to professional staff as
needed when suggested solutions were not agreeable
Teacher’s Assistant, Public Speaking, Penn State Behrend
Spring Semester 2007
Helped teach approximately 30 students the fundamentals of public speaking, different
speech techniques, and speech etiquette
Created and delivered lesson workshops to teach various speech related issues
Other Experience
Front End Associate/Pharmacy Help, Eckerd Pharmacy, Erie, PA,
February 2005 – April 2006
Checked prescriptions to ensure accuracy and answered customer questions
30

HUMANITIES RESUME SAMPLES
Jane Packet
2333 Riverside Drive ~Erie, PA 16555 ~ 617-475-5555 ~ jip5000@psu.edu
OBJECTIVE: An entry-level position in the editorial department
EDUCATION: Bachelor of Fine Arts in Creative Writing, concentration in Literature and Theatre G.P.A 3.5
The Pennsylvania State University, Erie, PA May 2008
Dean’s List (Spring 05, Fall 05, Spring 07)
High Achievement Award by Association of Black Collegians
WRITING Assistant Editor September 2004 to Present
EXPERIENCE: Lake Effect, Erie, PA
Evaluating poetry, fiction, and non-fiction submissions for publication
Determining clarity, impact of message, and aesthetics of language
Proofreading final copies for any minor errors
Soliciting and corresponding with writers to derive more effective work
President / Editor-in-Chief September 2005 to Present
Roundtable Society, Erie, PA
Evaluating and publishing work submitted to RS Review (Undergraduate Literary Magazine)
Corresponding with sponsors for the Undergraduate Literary Magazine
Planning, organizing, and hosting Open Mic-Nights and Writer’s Sessions
Promoting and advertising events periodically
Contributing Writer September 2006 to Present
Behrend Beacon, Erie, PA
Periodically researching and writing articles, conducting interviews, and editing content
Assisting with the layouts of the newspaper
Copy Editor May 2006 to August 2006
NTSAD, Boston, MA
Assisted in creatively improving the corporate website and newsletters
Proofread brochures and promotional flyers to reflect accuracy and consistency
Built and maintained excellent relationships with involved families
LEADERSHIP Assistant Director/Stage Manager January 2007 to May 2007
EXPERIENCE: Director’s Circle Theatre, Erie, PA
Kept account of blocking and any changes of script
Assisted the director in managing rehearsals
Managed prop placement, including pre-set before performances
President September 2005 to May 2006
Perry Hall Council, Erie, PA
Planned and organized Perry Hall social events
Established new and innovative creative projects
Wrote and monitored Student Government Proposals
OTHER Executive Assistant May 2002 to December 2002
EXPERIENCE: Law Firm of Susan K. Howards, Brookline, MA
Organized and proofread criminal cases, including the Mary Letourneau case
Corresponded and maintained excellent relationships with clients
Community Service, Computer Skills, and Languages Spoken
Samaritans of Boston, Shopping Program for the Elderly, PEPP Tutoring
Microsoft Word, PowerPoint, Excel, Access; Adobe PageMaker, Photoshop, Image Read
English (fluent), French (advanced), Hindi (fluent), Latin, Tulu
31

MARCIA L. SENAT
UNTIL MAY 15, 2008: AFTER MAY 15, 2008:
Penn State Behrend Box 1234 123 Daffydown Lane
Erie, PA 16563 Saffron, Ohio 44122
(814) 555-5555 (216) 555-5555
mls5552@psu.edu marcia25@hotmail.com
OBJECTIVE
Seeking a position utilizing strong communication skills. Areas of interest include: advertising,
video production, public relations, marketing, and related fields
EDUCATION
Bachelor of Arts in Communication and Media Studies 3.53 GPA
Penn State Erie, The Behrend College May 2008
• Minor in Marketing
• Certificate in Public Relations
COMMUNICATIONS EXPERIENCE
Special Events Intern, Leukemia Society of America
Western Pennsylvania/West Virginia Chapter (May 2007 - August 2007)
• Created and designed brochures and posters in Microsoft Publisher.
• Established and maintained business contacts using multiple communication media.
• Coordinated and carried out logistics of various event fundraisers.
• Developed and utilized written and oral communication effectively.
Receptionist/Office Assistant, Coldwell Banker Real Estate
McMurray, PA (May 2006 - August 2006)
• Efficiently directed calls to agents.
• Competently assisted multi-million dollar producers in organizing paperwork.
• Diligently supported Administrative Assistant in general office tasks.
COMPUTER SKILLS
FinalCut Pro – Photoshop – SoundForge – Word – Excel – PowerPoint – Publisher – Access
LEADERSHIP EXPERIENCE and ACTIVITIES
Student Advisory Committee for Humanities and Social Sciences, Member
• Surveyed student and communicated their concerns to administration
• Helped design new initiatives in response to students’ issues
Communication Club, New Member Committee Chair
• Assisted in scripting, filming, editing and distributing new member welcome video
Behrend Newman Association, Secretary
• Compiled detailed notes and promptly distributed them to executive committee and members
HONORS and AWARDS
Dean's List - Fall 2004, Spring 2005, Spring 2006, Fall 2007
Omicron Delta Kappa, The National Leadership Honor Society
Harriet Behrend Ninow Memorial Scholarship
Lambda Sigma Sophomore Honor Society
ePortfolio available at http://my.orgsync.com/mls5552
32

Amber Turner
Current Address: Permanent Address:
4701 College Drive (724) 456-8159 489 Beartrail Court
Erie, PA 16563 adt5093@psu.edu Butler, PA 16002
Objective:
To obtain summer employment in a clerical or file management position to gain practical experience in a legal
environment using my drive for success and desire to learn.
Education:
Penn State Erie, The Behrend College Graduating May 2010
Bachelor of Arts in Political Science GPA 3.83
Minor in International Studies
Dean’s List (Fall 2006, Spring 2007, Fall 2007)
Behrend Honors Program (Fall 2007, Spring 2008)
Certificate in Crime, Psychology, and Public Policy (Spring 2009)
Academic Experience:
American National Government International Relations
Comparative Politics American Legal Process
Political Theory Congress and the President
Learned basic legal concepts, principles, and procedures
Composed case briefs through analyzing the case material and identifying crucial information
Explored the court system, judicial decision making, substantive law, and procedural law
Discovered the assumptions and principles, civic rights, and limited government, established by the Framers
of the US Constitution
Learned how power is exercised in each major type of government and how different governments grant
authority and seek the acceptance and legitimacy of their citizens
Leadership Experience:
Resident Assistant, Penn State Erie, The Behrend College August 2007-Present
Build a positive living environment through programming and policy enforcement
Review all relevant policy documents and communicate meaning and intent to residents
Complete administrative functions including online paperwork, program proposals, and clerical duties
Computer Skills:
Word, PowerPoint, Excel, Publisher, and internet research using ProQuest and LexisNexis
Other Experience:
Laborer, Adler and Sons Tree Service May 2007-Present
Run heavy machinery and perform various methods of tree removal
Server, Eat n’ Park Family Restaurant May 2006-August 2006
Served as a resource for irate customers to voice their positive and negative experiences, and used my
communication skills to resolve issues and express thanks to compliments
References, Portfolio, and Writing Samples Available Upon Request
33

ROBERT J. ELLIOTT
415 Cherry St., Apt 2, 3 rd Flr. • Erie, Pennsylvania 16545 • (814) 445-6633 • rje525@psu.edu
OBJECTIVE
An internship or job working with youth or elderly individuals
EDUCATION
The Pennsylvania State University, Erie, PA Expected May 2010
Bachelor of Arts in Psychology Overall GPA 2.89
REVELANT COURSEWORK
Statistics in Psychology Social Psychology
Developmental Psychology Cognitive Psychology
Basic Research Methods Sociology
Conducted research on aggression in elementary school students to determine how
parental attachment influences aggressive attitudes and behaviors.
Analyzed numerous data sets using regression, multiple regression, and ANOVA
techniques to determine if the null hypothesis could be rejected.
Completed literature review of previous studies on college student friendship development
in order to formulate a research plan for an upcoming advanced research project.
HUMAN SERVICES EXPERIENCE
Youth Mentor, RAPS Mentoring Program Spring 2007
Through Penn State, worked at Woodrow Wilson Middle School during the Spring
Semester.
Taught students good values and how to improve themselves and their behavior through
positive relationships with a mentor.
CUSTOMER SERVICE EXPERIENCE
Sales Clerk, Giant Eagle, Erie, PA 06/07 – Present
Work in Grocery, Photo Lab, and Video departments.
Provide customers with friendly service and assisted them with purchases.
Assist management in organizing and monitoring inventories.
Lead Sales Associate, Dick’s Sporting Goods, Erie, PA 09/04 – 12/05
Worked directly with department managers to complete plan-o-gram product set up.
Kept track of inventory to reduce waste and shrinkage.
Set and exceeded daily and weekly sales goals for my department.
Assisted customers with purchases.
Customer Service Clerk, Quality Market, Erie, PA 05/03 – 06/04
Completed sales transactions and delivered excellent customer service.
Obtained great experience communicating with a wide variety of people.
COMPUTER SKILLS
SPSS; Microsoft Excel, PowerPoint, Word, Access; Adobe Photo Shop
HONORS / AWARDS / ACTIVITIES
Runner Up Oral Presentation: Psychology, Communication, and Sociology: Penn State
Behrend Undergraduate Research and Creative Accomplishment Conference 2009.
Sigma Kappa Nu (fraternity), Member since Fall 2005, Social Director 2007-2008.
Two-time recipient of UFWC Local One academic scholarship, totaling over $2000.
34

Taylor Yarnall
TRY5029@psu.edu 1300 Turbo Rd
814-888-8582 Corry, PA 16507
EDUCATION
The Pennsylvania State University December 2009
Bachelor of Arts in English GPA: 3.27
Dean’s List: Fall ’07, 3.58; Fall ’08, 3.73; Summer ’09, 3.89
Graduating a semester early
ACADEMIC EXPERIENCE
Paradise Lost Research Project Spring 2007
Completed extensive research identifying relevant uses of The Bible in Paradise Lost.
Created in-depth analysis of the presence of Paradise Lost and The Bible in Frankenstein.
Identified relevant sources and analyzed information presented by various authors and critics.
Critical Reading and Analysis Fall 2006
Conducted extensive research on various theories, and then analyzed and critiqued in comparative,
persuasive essays.
Received training in writing arguments with supporting details.
Alice’s Adventures in Wonderland Research Project Fall 2006
Researched and analyzed the presence and manipulation of drugs in Alice’s Adventures in
Wonderland.
Ethics Project Spring 2006
Researched and presented information to peers regarding ethical dilemmas including laws on
euthanasia, abortion, underage drinking, and drug misuse.
VOLUNTEER EXPERIENCE
Hispanic American Council: Erie, PA Spring 2006
Tutored foreign middle and high school students from Iran, Iraq, Kuwait, and Puerto Rico.
Helped with school work and teaching English as a second language.
Used precise language to avoid misinterpretation, while facilitating clear communication.
Gained insight into different cultures and viewpoints, as well as received a unique perspective on
students’ perceptions of being labeled an outsider or viewed as a terrorist.
Jeans for Teens: State College, PA December 2006
Volunteered to bring underprivileged adolescents, new clothes at Christmas time.
Christmas in July, Samaritan’s Purse: Houston, TX July 2006
Prepared hundreds of gift-filled shoe boxes to benefit children in over ninety-five countries.
ACTIVITIES
Freshman Hall Council – debated and discussed issues affecting residents.
Intramural Sports – volleyball and basketball.
St. Thomas the Apostle Church – Member, active in Campus Ministry Mass.
WORK EXPERIENCE
Jimmy Z’s Timeout Tavern: Erie, PA 2005 – 2009
Worked as a server offering customer service while multitasking in a hectic environment.
Upheld a position of authority and handle irate and upset customers.
Gained a great deal of confidence in making sound decisions, enforcing policies, communicating
effectively, and monitoring customers’ intoxication level.
TJ’s Ice Cream Palace and Arcade: Corry, PA 2001 – 2004
Learned to work efficiently and effectively in a busy environment.
35

NURSING RESUME SAMPLE
Heather L. Benson
1961 Summer Road ● Corry, PA 16507 ● (814) 662-7030 ● hlb5018@psu.edu
OBJECTIVE
A nursing position with an interest in pediatrics or orthopedics
EDUCATION
The Pennsylvania State University, Erie, PA
Bachelor of Science in Nursing (GPA 2.99) Expected (5/10)
Associate of Science in Nursing (GPA 2.94) Graduated (5/09)
CLINICAL EXPERIENCE
Pediatric Intensive Care Critical Care
Orthopedic Pediatric Mental Health Medical Surgical
Fundamentals of Nursing Adult Mental Health Oncology
Neurological Emergency Department Geriatric
Cardiac Rehabilitation Leadership Obstetric
Cardiovascular Intensive Care Surgical
Completed rotations at Saint Vincent, Millcreek Community and UPMC/Hamot hospitals
Conducted nursing assessments with appropriate documentation on assigned patients
Administered medications to assigned patients and monitored progress
Provided patient education and self-care demonstrations
CERTIFICATIONS
Passed NCLEX (6/09)
Advance Cardiac Life Support (4/09)
Basic Life Support (9/07)
LEADERSHIP EXPERIENCE
Reality Check (Volunteer and Service Learning)
President (2008-2009)
Vice President (2007-2008)
HONORS AND ACTIVITIES
Protestant Campus Ministries at Penn State Behrend (2006-Present)
Outdoors Club at Penn State Behrend (2006-Present)
Joys of Nursing Club at Penn State Behrend (2007-2009)
COMMUNITY INVOLVEMENT
Volunteer Worker, Presbyterian Disaster Assistance, Gulfport, MS (3/09)
Volunteer Worker, Habitat for Humanity, Erie, PA (9/06-Present)
Fundraising, 30 Hour Famine, Erie, PA (2/07, 2/08)
Volunteer, AMBA Blood Screening, Corry, PA (4/05, 4/06)
OTHER EXPERIENCE
Food Service Employee, Augies Pizza, Corry, PA (7/05-Present)
References and Certifications Available Upon Request
36

SCIENCE RESUME SAMPLES
DAVID A. GLENHILL
1234 Sunrise Lakes Drive Erie, PA 16500 (814) 555-5555 d_glenhill@hotmail.com
OBJECTIVE
An analytical laboratory research position, with interest in research, new product development, or
environmental impact monitoring
BIOLOGY EXPERIENCE
Senior Project, Penn State Behrend, Erie, PA (9/2006 to 5/2008)
Conducted detailed studies of the ecology of Lake Erie estuaries and tributaries
Performed water quality assessment and examined macro-invertebrates found
Generated a detailed report and made recommendations to improve water quality based on
findings, several of which were adopted by the client
Biology Intern, PA Department of Environmental Protection, Erie, PA (5/2005 to 8/2005)
Assisted biology faculty at Penn State in assessing the abundance, levels, and growth in density of
invasive species in regional waterways
Collected data and assisted with study and removal of invasive species
Conducted extensive research and created reports; presented findings to department research team
and at regional staff training program
TECHNICAL SKILLS
Scanning Electron Microscope Field Collection Gas Chromatography
Polymerase Chain Reaction (PCR) DNA Sequencing Tissue Culture Techniques
Microbiological Culturing Autoradiography Fluorescent Staining
COMPUTER SKILLS
SAS, MATHCAD, Excel, Access, PowerPoint, Word, Publisher, Front Page, HTML
HONORS AND ACTIVITIES
Biology Club (president 2007 to 2008; member 2004 to present)
Honors Program at Penn State Behrend (fall 2004 to spring 2006; certificate received)
National Honor Society (2 year president, first junior elected in school history)
COMMUNITY INVOLVEMENT
Volunteer Worker, Habitat for Humanity, Erie, PA (9/2006 to present)
Activities and Programming Aide, Brevellier Village, Erie, PA (5/2005 to present)
EDUCATION
The Pennsylvania State University, Erie, PA Expected May 2008
Bachelor of Science in Biology Biology GPA 2.7; Overall GPA 2.39
Minor in Chemistry Minor GPA 2.58
OTHER EXPERIENCE
Lifeguard, Fairview High School, Erie, PA (9/2004 to 6/2005)
Clerk, Kwik Fill Minimart, Erie, PA (9/2003 to 12/2004)
References Available Upon Request
37

MATTHEW B. TIGRESS
6543 Jamesway Court
Erie, PA 16555
814-555-5555
mbt5999@psu.edu
CAREER OBJECTIVE
Seeking employment in applied mathematics or statistical methods in quality assurance
EDUCATION
Mathematics (Business Option), Bachelor of Science 3.68 Overall GPA
Penn State Erie, The Behrend College May 2008
Certificate in Actuarial Mathematics and Statistics 12 credits
Emphasis in Logistics and Management 10 credits
RELEVANT EXPERIENCE
Mathematics Tutor, Learning Resource Center, Penn State Behrend (9/06 to present)
Assisted college students in groups and on a one-to-one basis in various areas of
mathematics ranging from basic college algebra to calculus and analytic geometry.
Actuarial Intern, Erie Insurance Group, Erie, PA (5/07 to 8/07)
Completed data input and analysis using multiple SPSS custom syntax procedures
Conducted surveys and analyzed loss classes to determine outliers
Assisted in data exhibits and report creation for executive-level presentations
RELEVANT COURSEWORK
Logistics Systems ANOVA/MANOVA Real Analysis I
Statistical Analysis I, II Abstract Algebra Vector Analysis
Regression Analysis Matrices Strategic Planning
Completed projects in regression and multiple regression analysis, developing predictive
models from various data sets
Conducted analytical studies on operations research and manufacturing efficiency
Worked in a team to create a mock company strategic plan, including budget forecasts
and expense tracking and analysis
OTHER EXPERIENCE
Cashier, Country Fair Convenience Store, Erie, PA (Summers 2004 to 2006)
Learned patience dealing with the public
Developed responsibility opening/closing the store
Assistant Manager, Dairy Queen, Erie, PA (12/02 to 5/03)
Trained new employees, scheduled work hours
Prepared payroll in absence of manager
HONORS AND ACTIVITIES
Omicron Delta Kappa, National Honor Society (2006 to 2007)
Mathematics Club, Penn State Behrend (2004 to 2008)
ePortfolio available http://my.orgsync.com/mbt5999
38

David R. Somers
Until May 15, 2009 After May 15, 2009
3367 Wood Haven Ave. drs5045@psu.edu 452 Park Ridge Rd.
Erie, PA 16501 (814) 897-7052 St. Marys, PA 15857
OBJECTIVE
A fall internship using my programming skills and technical experience
EDUCATION
Penn State Erie, The Behrend College, Expected May 2011
Major: Computer Science
Minor: Management Information Systems
GPA: 3.64 / 4.00
COMPUTER SKILLS
C/C++, Java, Java Database Programming, HTML, SQL, JSP, Linux shell programming, Perl,
Visual Basic, Access, Dreamweaver, Word Excel
ACADEMIC PROJECTS
Database Management Systems
Designed, implemented, and organized relational database using SQL
Created data dictionary and other end-user documentation
Object Oriented Programming with Web-Based Application
Created graphic user interfaces and event handling applets in Java
Data Structures and Algorithms
Analyzed efficiency and implementation of common algorithms
Voting Program
Designed and implemented Visual C++ local School District elections voting program
TECHNICAL EXPERIENCE
Double Click Systems, Part-Time Volunteer, Summers of 2006-2007
Experience with commercial and industrial computer systems
Completed advanced component hardware repair and software installations
Highly knowledgeable in network protocols, including wireless
AWARDS
Penn State Computer Science Award for Scholastic Achievement
Completion of Penn State’s Honors Program
Dean’s list every semester
ACTIVITIES
Baseball
Behrend Lions: Three varsity letters, 2009 Spirit and Hustle award
Pennsylvania American Legion: Two-time All Star
Martial Arts
Black Belt, Ryukyu Hon Kenpo-Kobujutsu, 8 years training; Qualified instructor
Community Leadership
Project Manager for remodeling Saint Marys Area HS sports complex
OTHER EXPERIENCE
A-One Painting and Sandblasting, Contractor’s Assistant, summers 2004-2007
Exhibited business and accounting skills handling bookkeeping duties
39

NON TRADITIONAL STUDENT RESUME SAMPLE
Lou Anne Junker Home: (814) 555-5554
123 Main Street Cell: (814) 555-5555
Erie, PA 16555 E-mail: LAJ987@psu.edu
OBJECTIVE:
A position utilizing my accounting, administrative, organizational, and computers skills and experience
BUSINESS EXPERIENCE:
Peer Counselor
Penn State Erie, The Behrend College, Erie, PA Sep. 2004 to present
Assist financial aid and admissions counselors, students and parents
Adapt interaction between parents and students for financial aid needs
Organize major mailing and recruitment projects
Rover
Volt Temporary Employment on assignment at Eriez Magnetics, Erie, PA Jul. 2003 to Mar. 2005
Completed special projects for engineering and human resources departments
Performed secretarial support in engineering, including data entry and reports
Provided vacation or sick leave relief and served as switchboard and mailroom back up
Senior Secretary in Production
Professional Profiles on assignment at Lord Corporation, Erie, PA Dec. 2001 to May 2003
CDI on assignment at Lord Corporation, Erie, PA Oct. 2000 to Dec. 2001
Worked extensively with Word, Excel, Access, PowerPoint, Outlook and Mainframe systems
Had organizational responsibilities for over 200 employees
Purchased supplies after soliciting competing bids
Matched invoices with packing slips and reconciled credit card purchases
Accounting Clerk, Construction Coordinator and Maintenance Manager
Patterson-Erie Corporation, Erie, PA Feb. 1999 to Sep. 2000
Maintained completely the accounting records for 6 Burger King Restaurants
Coordinated and set the priority for maintenance for 39 Burger King Restaurants
Facilitated communications with vendors and purchasing departments
Assisted with the purchasing of new equipment and contracts for construction
Verified delivery dates and times for purchases of equipment
Traveled to receive equipment for new and remodeled restaurants
Source Inspection, Switchboard Operator, Mailroom Clerk
CDI on assignment at Lord Corporation, Erie, PA Feb. 1997 to Feb. 1999
Conducted parts inspection with customer and government specifications
Provided administrative support to multiple departments
EDUCATION:
Business, Liberal Arts and Science, B.S., May 2007 Penn State Erie, The Behrend College
(Labor Relations and Human Resources Management Focus)
General Business, A.S., May 2005 Penn State Erie, The Behrend College
Business Math and Political Science Coursework Sacramento City College
Accounting Coursework American River College
ACTIVITIES AND HONORS:
Penn State Erie Dean’s List (4 semesters) Walk America Volunteer
Joseph H. De Frees Scholarship Award Erie Planetarium Volunteer
President, RASO, Penn State Erie Pack 79 Cub Scout Den Leader
References available upon request
40

REFERENCE SHEET
You may include descriptions of how the references know you (e.g. what skills they can discuss). Only
include a personal reference if specifically requested. Use the same format for your name and address
as you did on your resume. Include one more person than requested, in case any of the individuals are
unavailable. Choose individuals who know your work performance and academic abilities well and can
provide specific information in a reference. ALWAYS ask for permission before including someone in
your reference list. As a courtesy, give them a copy of your resume so that it’s available as a reminder.
REFERENCES
Darren Reed
1678 Perry Lane, Erie, PA 16567, ddr1234@psu.edu, (814) 555-1234
Dr. Janet Pecca, Associate Professor of History
Penn State Erie, The Behrend College
8 Carriage House West
Erie, PA 16563
(814) 555-1234 (office)
jxp123@psu.edu
(supervised independent study project)
Dr. Keith Hull, Lecturer of Economics
Penn State Erie, The Behrend College
5 Turnbull Annex
Erie, PA 16563
(814) 555-5678 (office)
kxh456@psu.edu
(lead investigator on economic impact study)
Mr. Dominick Belfour, General Sales Manager
Rockport Industrial Sales, Inc.
5322 Tickett Road
Philadelphia, PA 18101
(215) 555-2121 (office)
dbelfour@yahoo.com
(internship supervisor)
41

APPENDIX B: Sample Letters
The following are samples of letters typically used in a job search. They should be used as guides only.
Don’t copy them word-for-word. An employer once called the ACPC because they received two cover
letters from two Behrend candidates that were 99 percent identical, even down to the supposedly unique
skills being highlighted. Make sure this doesn’t happen to you by only using samples for ideas, not direct
text.
Make sure that the information is clear, and proofread, proofread, proofread! Have someone else also
look over any correspondence to be sent.
Thank you letters are usually printed on the same high-quality paper as your resume and mailed in a
matching envelope. However, if the organization with which you interviewed uses e-mail frequently, it is
acceptable to send an e-mail thank you. It is recommended that you type out the thank you as a regular
letter, then copy and paste into the e-mail. This allows you to print a copy for your records, and also
reminds you that e-mails during the job search are more formal than everyday e-mails to friends.
42

1234 Elder Drive
Pittsburgh, PA 15555
December 2, 2010
Mr. Perry Smith
Personnel Manager
American Investors, Inc.
5420 Pacific Drive
Atlanta, GA 42111
Dear Mr. Smith:
COVER LETTER #1: PROSPECTING
Enclosed please find my resume submitted as application for an entry-level position with American Investors, Inc. I
am interested in relocating to the Atlanta area and became familiar with your company while researching industry
leaders. I believe my problem solving skills and business experience would be an asset to American Investors.
My interest in a management consulting career began several semesters ago while enrolled in a management
course at Penn State Erie. This course enabled me to become familiar with the systems, techniques, and
procedures that facilitate the consulting profession. Employment in several small businesses has given me the
opportunity to become involved in problem solving, cost-reduction strategies, scheduling, and long-range planning
from the small business perspective.
I plan to be in the Atlanta area during the month of June and would appreciate an interview at your convenience. If
there is any additional information that I can provide, please let me know. I can be reached anytime at (412) 555-
0000 or cxo111@psu.edu. I look forward to hearing from you.
Sincerely,
Carol Otto
Enclosure
43

2340 Cedar Street
Jeanette, PA 15678
October 22, 2010
Ms. Debra R. Johnson
Weber Knapp Company
123 Chandler Street
Jamestown, NY 14555
Dear Ms. Johnson:
COVER LETTER #2: CAREER FAIR FOLLOW-UP
I spoke to you briefly at the Penn State Behrend Career Fair on October 12, 2007 about full-time employment. I am
submitting my resume for a full-time position with Weber Knapp as we discussed.
While completing my 4-year Bachelor of Science degree in Mechanical Engineering Technology, I achieved many of the
goals that I set for myself. I received an Associate’s Degree in Mechanical Engineering Technology in May 2005 and
upon graduation I was elected into the Tau Alpha Pi National Honor Society. I thoroughly enjoy a good challenge. In my
studies, I chose to take extra courses such as Vector Mechanics, Engineering Economics, Technical Writing, and Finite
Element Analysis, in addition to my required courses.
To start saving money to fund my college education, I began working at a pizza shop during my sophomore year in high
school. I was hired as a delivery person and shortly afterwards was trained to be a cook. After graduating from high
school, I was promoted to shift manager. Although I averaged approximately 40 hours a week at Pizza Junction, I was
still able to maintain a 3.83 GPA in high school and a 3.5 GPA in college while carrying a full load of 18 credits per
semester.
My work ethic on the job, at work, and at school, clearly demonstrates that I am a capable, responsible, trustworthy, and
hard-working individual. I believe that these qualities and my education would make me a valuable asset to Weber
Knapp.
The enclosed resume further outlines my skills, work experience and education. I will be available for an interview any
time that our schedules are compatible. I can be contacted at (814) 555-7890 or by e-mail at exn123@psu.edu.
Sincerely,
Edward Nick
Enclosure
44

April 12, 2010
Human Resources Department
Eaton Corporation
Eaton Center
1111 Superior Avenue
Cleveland, OH 44444
Dear Hiring Representative:
COVER LETTER #3: SPECIFIC POSTING REPLY 1
45
702 West Tenth Street
Erie, PA 16555
(814) 555-0000
I am responding to your advertisement for a Video Production Coordinator, posted in the on-line March 10th issue
of The Cleveland Plain Dealer. I am very excited about this opportunity. Please accept my enclosed resume in
application for this position.
As my resume demonstrates, I have excellent qualifications for your opening. Please consider the following:
- Six years in commercial television and radio, combined with a 4-year business degree.
- Experienced with the Grass Valley 200 production switcher, Sony BVE 900 computer editing system,
Scribe Chyron, and the Yamaha PM 1200 (16 channel) audio board.
- Rose from Cameraman (entry-level position) to Director (responsible for seven people) at WSEE TV,
Channel 35, Erie, while still in college.
- Achieved a GPA of 3.29/4.0 while working full-time through college.
Per your request, I am including my salary expectations. I’m seeking a salary in the low thirties, but of course this
is open for discussion. Should you agree that my background is a good match for your requirements, I would
welcome the opportunity to meet with you personally. I can be reached at (814) 555-0000. Also, I would
appreciate that you keep my application confidential.
Thank you for your consideration and I look forward to hearing from you soon.
Sincerely,
Jeff Bruno
Enclosure

5555 Smith Ave.
Harborcreek, PA 16555
July 23, 2010
Ms. Jennifer Jones
Employment Operations Supervisor
Erie Insurance Group
100 Erie Insurance Place
Erie, PA 16555
Dear Ms. Jones:
COVER LETTER #4: SPECIFIC POSTING REPLY 2
I am writing to you about the Actuarial Analyst I position. I have been monitoring the current openings and was
very pleased to see this particular position become available. My strong statistical and mathematical background
accompanied by my programming experience and interpersonal skills match your desired qualifications very well.
From a young age I have been interested in analyzing and solving problems. During my time at Penn State I had
the opportunity to work on a number of projects which required strong logic and creativity. I have worked on many
projects using SAS and R to organize, analyze and interpret large and complex statistical datasets and convert
them into clear and concise answers. Since graduation I have continued to further my knowledge by studying in
preparation to take the 1/P exam which I am currently scheduled to take in early August.
I also have very strong interpersonal skills and work well with others. I collaborated with a team to create a
business model for a mobile phone and social network application web business. We then spent the semester
crafting the entire business plan. We covered every detail from financial projections to marketing strategies and
contingency plans. At the end of the semester we presented the plan to our class. This specific experience greatly
enhanced my delegation and time management skills as we had to divide the workload and meet weekly deadlines.
I believe that my skill set is tailored specifically to this position and that I can be a valuable asset to your company.
I welcome the opportunity for an interview and I can be contacted by phone (814-555-5555) or by email
(bb5555@yahoo.com). I look forward to hearing from and meeting with you soon.
Sincerely,
Bruno Behrend
Attachment
46

October 2, 2010
Ms. Janet E. Wilson
Personnel Director
Eastman Kodak Company
615 State Street
Rochester, NY 14999
Dear Ms. Wilson:
THANK YOU LETTER
(MAIL OR E-MAIL WITHIN 48 HOURS)
47
1654 Buffalo Road
Erie, PA 16509
I appreciated the opportunity to talk with you last Tuesday afternoon regarding employment as a
manager trainee. The information that you shared with me concerning the position was extremely
helpful. After speaking with both you and Mr. Morris, I feel confident that I meet or exceed all of the
outlined specifications.
As I indicated during the interview, I believe that my achievements at Penn State as well as my work
experience make me a very strong candidate. If I can provide you with any additional information to help
you in your decision-making process, please let me know. Thank you for your time and I look forward to
hearing from you.
Sincerely,
Cheryl P. Koche

October 2, 2010
Ms. Amy Swanson
Director of Personnel
FedEx
277 Bank Avenue
Memphis, TN 40506
Dear Ms. Swanson:
ACCEPTING THE OFFER LETTER
48
P.O. Box 215
Penn State Behrend
5091 Station Road
Erie, PA 16563
I am truly pleased to accept FedEx's offer of a position as a Business Analyst III at a salary of $2883
per month. I look forward to facing the challenges the company provides and will make every effort
to fulfill your expectations. It will be a pleasure to work with FedEx in Memphis. As discussed, my
reporting date was to be set at a mutually convenient date. I would prefer to begin in late June,
provided this is convenient for FedEx.
On the subject of moving expenses, I understand that the relocation package includes a third party
mover or U-Haul, an apartment-hunting trip, and the option to utilize long-term storage if I am unable
to locate a suitable apartment. I find this offer quite generous and I will try to minimize these costs in
any way that I can.
Please feel free to contact me if I can provide you with any additional information. I may be reached
at (814) 555-0000, my mobile number. I am eagerly anticipating my new assignment and wish to
thank you for placing your confidence in me.
Sincerely,
Tamara K. Dobbins

March 5, 2010
Mr. Michael Kramer
Recruitment Specialist
Program Resources, Inc.
NCI-FCRF, P.O Box B
Frederick, MD 21701
Dear Mr. Kramer:
DECLINING THE OFFER LETTER
49
Box 123
Penn State Behrend
5091 Station Road
Erie, PA 16563
Thank you for considering me for a position as a biochemist at Program Resources, Inc. I enjoyed
my visit to your organization and was very impressed with the facilities and staff.
After much thought and consideration, I must respectfully decline your offer to join Program
Resources, Inc. After learning more about the position, I feel that it is not a good match with my skills
and interests at this time.
Once again, I greatly appreciate your consideration.
Sincerely,
Thomas P. Hammermill