UVA Patient Handbook - University of Virginia Health System

UVA Patient Handbook

Welcome to the University of Virginia Health System
We are dedicated to providing the best health care possible for you
and your family. This handbook offers guidelines and resources to help make
your visit to our hospital and clinics easier, safer and more comfortable. We
encourage you to participate in your care by asking any questions you may
have and by offering your comments and feedback. Our goal is to exceed your
expectations of a health care provider. While in our care, you can expect to
receive top quality health care, as well as respect and consideration.
R. Edward Howell, Vice President and CEO of the University of Virginia Medical Center
For a list of helpful phone numbers, please see the back cover.
Proveemos servicios de interpretación gratuita a nuestros pacientes de habla
Hispana. Cuando haga su próxima cita, llámenos al teléfono 434-982-1794 para
solicitar los servicios de un intérprete. Pacientes de habla hispana pueden solicitar
este Manual del Paciente en el idioma Español en “Patient and Guest Services.”
Table of Contents
About Your Stay in the Hospital 2
Our Hospital and Services 4
Other Important Information 5
Your Safety and Comfort 5
Your Health Care Team 6
Going Home 8
Your Bill 9
Your Rights and Responsibilities
as a Patient 10
UVA Medical Center
Television Program Guide 14
Video Guide 15
Pain Rating Scale 16
Helpful Phone Numbers Back
Hospital Map Insert
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Our Mission
To provide excellence and innovation in
the care of patients, the training of health
professionals and the creation and sharing of
health knowledge.
Our Vision
In all that we do, we work to benefit human
health and improve the quality of life. We will be:
n A community of caring people committed
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to our patients, our neighbors, and each
other and committed to the professional
development of our staff and faculty
n The provider of the best complex clinical
care in Virginia and surrounding states, with
national recognition in selected areas
n A highly effective organization that is
committed to providing exceptional service to
our patients
n A model of creative teaching and learning
n An organization dedicated to discovery and
the application of innovative science.
Our Values
This institution exists to serve others, and does
so through the expression of our core values:
Respect – to recognize the dignity of every
person
Integrity – to be honest, fair and trustworthy
Stewardship – to manage resources
responsibly
Excellence – to work at the highest level
of performance, with a commitment to
continuous improvement.
About your stay in the Hospital
Care Partners
Care Partners have access to you and can keep
other family/friends informed about your
condition. You may have one or two adults be
your Care Partners and be active members of
your health care team. You are asked about Care
Partners during the admission process but can
name or change a Care Partner at anytime during
your hospital stay.
Identification
For your safety, you will receive an identification
(ID) bracelet to wear on your wrist. Staff must
confirm your name and date of birth before
doing procedures or giving you medications.
Mail, E-cards, Balloons, Packages
and Flowers
Mail, e-cards, balloons, packages and flowers
are brought to inpatient units on weekdays.
For patient safety, only mylar (not latex) balloons
are permitted. Send mail and flowers to:
Patient’s full legal name
UVA Medical Center, Nursing unit and room #
Charlottesville, VA 22908.

Free e-cards can be sent to patients via our
website: http://www.healthsystem.virginia.edu/
internet/e-cards/choose/home.cfm.
Upon discharge, we will forward mail to the
address you give to the Admitting staff. Please
call 434-924-5251 if you have any questions.
Patient Food Service
Catering-To-You is Nutrition Services’ way to
bring you the diet ordered by your physician.
The Catering Associate will help you make your
meal and snack choices daily. If you are given
a restricted diet, the associate will talk to you
about it. If you arrive late in the evening, talk to
your nurse about food options. New parents are
offered a Celebration Meal prior to discharge.
Children and adolescents enjoy a menu right
for their age and needs. If you have any special
dietary requests, please call 434-243-6253 or
434-924-2287.
Patient Rooms
Our hospital beds are electrically operated, have
a call button and controls for lights, phone,
television and radio. Your nurse will show you
how to use the bed controls and tell you about
room features for your comfort and safety. To
help conserve resources, linens will be changed
on Monday, Wednesday and Friday or by
request. We may use equipment to safely help
you in and out of bed. If you are sharing a room,
please try to be quiet.
Quiet Time
On the patient units, quiet time is observed
between 1 p.m. and 3 p.m. and at night. Please
keep your voice low to allow for patient rest.
We offer earplugs or headphones for the bed’s
pillow speaker if noise is a problem. If you have
any questions, talk to staff.
Telephones
We ask that phone calls to check on your
condition be made to you or your Care Partner/
family. On the telephone at the patient’s bed, you
may call out 24 hours a day. These phones do
not accept incoming calls between 10 p.m. and
8 a.m. Dial ‘9’ for an outside line and ‘0’ for the
hospital operator. For long distance, dial 1-0area
code and number to make a collect call or
use a phone card (for sale in the gift shop). For
800 numbers, dial 9-1-plus the number.
Televisions/Music
At each bed, you have local FM music stations,
cable channels from Comcast, and special health
programs. Ask us for help with closed captions,
Spanish programs or headphones to use with
the bed control. The full Television Program
Guide is on Page 14.
Special Programs include:
Channel 2 – Relaxing video and music
Channel 8 – Selected movies in English
(In Spanish on Channel 33)
Channel 12 – Children’s Hospital programs
Channel 14 – Health TV – Health-related topics
Channel 16 – Discharge Information for new
parents in English and Spanish rotated every hour
Channel 17 – Request health videos 24 hours a
day by calling 2-1600
Channel 18 – Newborn Channel
(In Spanish on Channel 19)
Your Belongings
During the admission process, we will list
belongings brought with you. We ask that you
send valuables home but we have a safe, if
needed, items like dentures, glasses, hearing
aids should be kept in easy reach and visible. Use
of personal electronic devices (phone charger,
laptop, etc.) in the hospital is discouraged. If you
bring them, they are your responsibility. They
may be plugged in to any outlet that is at least
five feet from your bed. Devices used in your bed
must be used on battery power only.
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About our Hospital and Services
Lobby
Our main lobby is the central hub for our
services. Visitors are met at the front entrance
by our greeters. They are directed to the
Information Desk for a visitor pass and for a
pink parking ticket. Staff can provide direction
to public restrooms, pay phones and ATM
machines as well as other services.
Cafeteria/Vending
The University Hospital Cafeteria has food options
24 hours a day. The West Complex Cafeteria is
open Monday through Friday from 7 a.m. to
2:30 p.m. Vending machines, microwaves, and
coffee shops are in both cafeterias.
There is a “Patient Nourishment Room” on each
unit. Ask your nurse if you want something to eat
or drink.
Cell Phones
For patient safety, cell phones can only be used
in certain areas: near the main elevators and in
the public areas on the 1st floor of the hospital.
Ntelos brand phones can be used anywhere in
the hospital.
Chapel
An interfaith chapel is on the 1st floor of
University Hospital. It is open for quiet reflection.
Ask staff for a Chaplain, religious materials, and
bereavement (grief) services or dial ‘0’ and ask
for the on-call Chaplain.
Foreign/Sign Language Interpreters
Free interpreter services, video phone/TTY/TDD
are available for patients and families with limited
ability to speak or read English or who are deaf
or hard of hearing. 434-982-1794
Gift Shop
In the University Hospital Lobby, the gift shop is
open Monday through Friday from 7 a.m. to
8 p.m, Saturday/Sunday from 9 a.m. to 5 p.m.
and offers a variety of:
n gifts
n flowers
n mylar balloons
n phone cards
n gift cards for cafeteria or gift shop
434-924-2447
n snacks
n cards
n books
n toiletries
Health Sciences Library
At the Claude Moore Health Sciences Library
(which is between the Hospital and the West
Complex) you can access health information on
the computer, check out books, or take a break.
434-924-5444
Patient and Guest Services
Patient and Guest Services is located in the main
hospital lobby, next to the Information Desk.
Staff can help with:
n finding local lodging
n getting wireless internet access in the hospital,
n helping with lost and found,
n and answering questions about additional
services in the area.
434-924-1122

Other Important Information
Advance Directives
Advance Directives are legal documents for
you to make your health care decisions known.
Our booklet contains an Advance Directive
form and instructions. There is a form in this
Handbook pocket or you can get one from
Admitting. Your completed form will be put in
your medical record.
Blood Donations
The walk-in donor room is near the lobby of
the West Complex if you, your friends or family
wish to donate blood. Detailed information is at:
www.vablood.org or call 434-243-2999.
Organ/Tissue Donation
We encourage you to talk about organ/tissue
donation with your doctor, family and friends.
Under Virginia law, your wish to be an organ/
tissue donor must be honored. Detailed
information is at: www.Save7lives.org or by
calling LifeNet, Virginia’s organ procurement
agency, at 434-296-7910 (toll-free
800-847-7831).
Smoking
As of October 1, 2009, all UVA Medical Center
grounds and buildings are smoke-free. Comfort
kits to help you cope with not smoking are
available for free in the Gift Shop.
About Your Safety and Comfort
There are many things you can do to be an
informed, active participant in your health care
and to increase your health care safety.
n Learn as much as possible about your illness
and treatment options. Write down your
questions and practice asking them (see
Page 13 of the handbook).
n Pay attention to and report your symptoms –
pain, nausea, drowsiness, etc. – or if something
just doesn’t “feel right.”
n Let your health care team know about all
your medicines, including over the counter
or herbals, allergies, and any reactions to
medicines or treatments. Ask your nurse for a
wallet card to list your medicines.
n Be sure health care providers correctly identify
you by looking at your ID bracelet and asking
your name and date of birth.
n Ask health care providers to say who they are
and explain what they are doing.
n Ask a family member or friend to be with you
when talking with your doctor or others to help
recall what was said, to take notes, or to ask
questions. They can also help us know your
specific needs .
n Pay attention to your care and make sure you
are getting the right treatments and medicines.
n You are the center of your health care team.
Ask about anything you do not understand.
n If you are having surgery or a procedure,
staff will work together to ensure your safety.
Members of the nursing staff will regularly ask
you if your needs are being met.
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Pain Management
We will ask you if you have pain. Your pain will be
assessed and managed. You will also be asked
your comfort goal. We use a tool called the “UVA
Pain Rating Scale” when we ask you about pain.
(The Scale appears on page 16). At any time,
please tell your care provider:
n When you started feeling pain and how long it
lasted.
n Where you feel the pain.
n How strong the pain is and how it feels (sharp,
dull or ache).
n What you are unable to do because of the pain.
n What makes your pain better and what makes
it worse.
Preventing Falls
Feeling weak, taking certain medicines and being
in an unfamiliar place can make you more likely to
fall. Ask us about our “Fall Prevention Program” and:
n Follow our instructions about getting in and out
of bed or walking around
n Ask for help if you feel weak or dizzy
n Wear low-heeled, non-skid shoes or slippers
n Keep personal items in easy reach – if you
cannot reach something you need, press the
call button for help
n Let us know if you see anything that might be
safety hazards – like liquid spills, suspicious
smoke.
Preventing Infections
Infection prevention is very important. We use
gloves, gowns, masks and eye protection based
on your condition. Patients, visitors and staff
must follow any instructions posted at your door.
n Your visitors should come to the hospital only if
they feel well.
n Anyone coming in contact with you should
wash or cleanse their hands. Hand cleaner/
alcohol gel can be found outside the patient
rooms and is routinely used by staff to cleanse
their hands.
n If you cannot get out of bed to wash your
hands, ask your nurse for hand cleaner.
n Bathrooms in patient rooms are for patients
only. Everyone else should use public
restrooms.
About Your Health Care Team
Teaching Hospital
You are the center of your health care team.
At the University of Virginia Medical Center, we
will work with you as a part of that team. The
Medical Center is a network of primary and
specialty care services ranging from wellness
programs and routine checkups to the most
advanced care. The hub of the Medical Center is
a hospital with over 500 beds and a Level 1
trauma center. Care is also given at clinics
throughout Central Virginia. Your team may
include students or researchers. Answering the
same question from various people or being part
of a research study can help you contribute to
the future of medical care.
For your safety, all staff wear a UVA Health
System picture ID badge listing their name and
title. Some of the titles and what they mean are:

n Attending Physician is a medical doctor
(MD or DO), usually a specialist in his or her
field, who is primarily responsible for your care
and treatment.
n Residents and Interns are doctors who have
completed medical school and are training
under an Attending Physician at all times.
n Fellows are doctors who have completed
medical school, residency, and are training in
a specialty.
n Nurse Practitioners (NP) or Physician
Assistants (PA) have completed special
training and work with doctors, to provide care
and treatment.
n An Anesthesiologist or Nurse Anesthetist
is a provider who will give you anesthesia
(medication administered for the relief of pain
and sensation during surgery) and manage the
anesthesia during a surgical procedure.
n Registered Nurses (RN) coordinate and
oversee all of your care.
n A Licensed Practical Nurse (LPN), Patient
Care Assistant (PCA) or Technician (PCT)
works under the RN to take vital signs and
assist with your daily needs.
n The Health Unit Coordinator (HUC) is
at the nurses’ station desk to coordinate
communication and documentation.
n Chaplains provide spiritual care, support,
and comfort. The Chaplain can arrange for
a religious ritual or a visit from your spiritual
leader. If you or your family would like to see a
Chaplain, dial ‘0’ or ask a staff member to call
the on-call Chaplain.
n Social Workers help you and your family with
discharge planning, counseling about dealing
with illness and injury, protection against abuse
and neglect, community referrals, and financial
assistance programs.
n Registered Dieticians evaluate your nutritional
needs and suggest the best types of alternative
feeding, if necessary.
n Pharmacists prepare and dispense medicines
and consult with the team to be sure your
treatment gives you the most benefit. They can
answer your questions about medicines and
possible reactions.
n Occupational Therapists (OTs) help you with
basic daily activities (bathing, dressing, toileting)
and help you do other things you enjoy despite
physical or emotional challenges. OTs help plan
for your safe discharge.
n Physical Therapists (PTs) help you move
safely and help plan for the equipment you
may need to move safely in the hospital and
when you leave.
n Respiratory Therapists (RTs) help you
breathe easier with or without equipment and
medicines.
n Speech-Language Pathologists (SLPs) help
you speak and understand language and
swallow safely. They may offer therapy to help
you speak or swallow better.
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n Technicians perform a wide range of tests and
services either in your room or in a specific area
of the hospital.
n Catering Associates provide food that is
balanced, well prepared, and meets your
specific needs.
n Housekeepers clean the room.
n Transporters safely take you to care sites.
n Volunteers donate many hours of service
and financial support. You can tell a volunteer
by their badge and red uniform. Call
434-924-5251 if you would like to know
more about being a volunteer.
Ethics Consult Service
Sometimes patients, families or staff face difficult
ethical issues about treatment choices. To access
this service 24 hours a day, dial “0” and ask the
operator to page number 1712.
About Going Home
From the time you arrive, your health care team
is working toward helping you return home with
your medical needs met. During your hospital
stay, staff will work with you and your family
or another facility to help you make a smooth
transition out of the hospital. We will work with
you to identify your needs, including supplies,
follow-up visits, community resources, and
arrival time for your ride home.
n Family members picking you up for discharge
will be asked to wait in the patient’s room for a
member of our patient transport staff, who will
then take you and your family members to the
Patient & Guest Services Patient Hub.
n As you are checked out of the Patient Hub, a
family member will be asked to get the car and
bring it to the patient pick-up area across from
the main hospital.
n A UVA greeter will take you to the patient pick-
up area, meet the family member’s car and help
you into the car.
Frequently Asked Questions About
Leaving the Hospital:
Who decides when I am ready to leave
the hospital?
Your doctor and the health care team will
work with you to decide the best time for your
discharge. Our goal for your discharge is before
noon so you can get home and get settled.
What do I need to do?
When a discharge date is set, make sure
someone can bring you home and have home
care ready. Before your discharge day, have
someone take your items and gifts home and
bring loose-fitting clothes for you to wear home.

What if I am going to another facility, not home?
The hospital staff will make arrangements for
you to get to the other facility.
Will I get instructions before I leave?
Yes, we will review written discharge instructions
about your care, level of activity, follow-up visits,
medicine, supplies, and services with you. This is
the time to get all of your questions answered.
Will I get medicines or prescriptions
before I leave?
Your doctor may order medicines for you to take
after you are discharged from the hospital. We
encourage you to have these prescriptions filled
at your local pharmacy so they know all of the
medicines you are taking. Keep a current list of
your medicines and allergies and vaccinations.
For all medicines write down the name, how
many (amount), how much (dose), when and
why it is taken, and anything special.
Who can I call if I have questions about
possible home health services?
During regular business hours, call the UVA Home
Health Continuum liaison at 434-924-9083.
Patient Satisfaction
When you get home, you may receive a survey
asking you about your hospital stay. Please
complete the survey as it is important for us to
know about your experience so we can continue
to improve our services.
About Your Bill
For most services at UVA, you will receive
two bills:
n One bill will be from the hospital and include
charges such as room and board, medicine,
supplies, and radiology and laboratory tests.
Another bill will come from UVA Health Services
Foundation (HSF) for services provided by
doctors.
Paying these bills is your responsibility.
However, as a courtesy, the hospital and HSF will
file claims to your insurance company for you at
your request.
If you are unable to pay for your care, you may
be able to receive help. Your social worker can
tell you about our financial assistance program.
You can also visit: http://www.healthsystem.
virginia.edu/internet/pfs/finassist.cfm
Please call our Financial Screening office at
434-924-5377 or 800-523-4398 to ask for
or find out more about financial assistance. A
completed application will be required, and you
will be asked to write down all assets and income.
Our staff can address your questions or
concerns about your bills.
n For hospital charges, call 434-924-5377
(toll-free 800-523-4398) and
n For doctor charges, call 434-980-6110
(toll-free 800-868-6600).
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About Your Rights and
Responsibilities as a Patient
The University of Virginia Medical Center
provides an environment that promotes quality
health care for its patients while respecting the
rights of those patients. Employees are expected
to assist patients, their legal representatives
(surrogate decision makers), and their
families in understanding and exercising each
patient’s rights. Likewise, patients, their legal
representatives, and their families are expected
to understand their responsibilities to the
individuals providing care and services to them.
Patient Bill of Rights
The Medical Center is dedicated to providing
each patient the best health care and service
possible. Medical Center staff understand that
patients expect to receive considerate and
respectful care. The Medical Center honors
patients’ rights to be informed about, and
involved in, making decisions about care and
treatment. Each patient or the patient’s legal
representative(s) has the following rights:
n to receive considerate and respectful care in an
environment that preserves personal dignity.
n to have his/her cultural, psychosocial, spiritual
and personal values, beliefs, and preferences
respected and to have access to pastoral and
other spiritual services.
n to know about the patient’s illness or condition
and proposed treatment and to participate
in the development of a plan of care. Doctors
and other members of the care team will
provide information in language the patient or
legal representative can understand, and will
use interpreter or other language assistance
services as necessary.
n to make decisions about the patient’s care,
including the right to know why operations or
treatments are needed and who will perform
the operations or treatments. This includes the
right to refuse care or treatment and to know
what may happen if care or treatment is not
provided.
n to develop advance directives if the patient has
decision-making capacity and is 18 years of
age or over, and to have hospital staff comply
with those directives.
n to access information contained in the patient’s
medical record. This includes the right to know
the name of the doctor who is in charge of care
and treatment and the names of other Medical
Center staff providing care.
n to have a family member or representative and
the patient’s own physician notified promptly
of the patient’s admission to the hospital.
n to receive treatment without discrimination
as to race, color, religion, sex, national origin,
disability, sexual orientation, or source of
payment.
n to receive care in a safe setting, free from
mental, physical, sexual and verbal abuse and
neglect, exploitation and harassment and
to access protective and advocacy services,
including notifying government agencies of
neglect or abuse.
n to personal privacy while in the hospital and
to have all information about the illness or
condition and care treated as confidential as
consistent with law.
n to be free from restraints of any form that are
not medically indicated.
n to receive appropriate assessment and
management of pain.

n to agree or refuse to take part in or withdraw
from any research study or experiment related
to care or treatment.
n to review bills and have questions about bills
answered.
n to discuss concerns or file a complaint with
the Medical Center’s Patient Representative
Office regarding experience as a patient of
the Medical Center and to receive a response
in a timely manner. There is also a right to an
internal appeal to any such response and a
right to file a complaint with an external agency.
Patient Responsibilities
In order to receive optimal care, each patient, the
patient’s legally responsible representatives, and
families are responsible for:
n providing accurate and complete information
about:
n the present illness or condition and past
medical history
n wishes for care
n reporting perceived risks in the patient’s care
n reporting unexpected changes in condition.
n asking questions when there is a lack of
understanding about care and treatment and
expectations for involvement in care and
treatment.
n following the care, service or treatment plan
that has been developed and reporting any
concern about ability to follow and comply
with any proposed plan or course of treatment.
n accepting the consequences of not following
the care, service or treatment plan.
n following the Medical Center’s rules and
regulations concerning patient care and
conduct while on Medical Center property
which limit:
n engaging in verbal or physical abuse,
n smoking and using alcohol or illegal
substances,
n carrying weapons of any kind.
n being courteous: Showing respect for the rights
of others and being considerate of the
Medical Center’s personnel and property.
n promptly meeting any financial obligation
agreed to with the Medical Center.
Medical care is very personal and often stressful,
despite our best efforts to create a safe
environment. We will listen and respond to any
questions you have about the care you have
received or how you have been treated. We ask
you to speak with your health care team about
your concerns. In most cases they will be able to
quickly resolve your issues.
If your concerns are not fully addressed our
Patient Representatives can help. “Patient Reps”
are here to talk with you in person or on the
phone, or you may contact them in writing. They
are here to help you with any concerns that you
may have about your medical or nursing care or
any of our services. They will follow-up and see
that you receive a response as soon as possible.
Call 434-924-8315.
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In addition, you always have the right to contact
the agency listed below to register a complaint
if you are not completely satisfied with our
response.
Office of Licensure and Certification
Virginia Department of Health
9960 Mayland Drive Suite 401
Richmond, Va., 23233
Phone: 800-955-1819, 804-367-2106
Fax: 804-527-4503
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 800-994-6610
Fax: 630-792-5636
Talking With Your Health Care Team
We encourage talking to your health care team.
Sometimes it is helpful to write things down so
you are prepared. Questions you may want to
ask include:
n What is wrong? (My diagnosis)
n What might happen next? (My prognosis)
n What medical tests, treatment plans and
options, and medicines do I need?
n How do I get help or more information about
taking care of myself after leaving the hospital?
n What can I expect in the future and do I need
follow-up care?
Please feel free to also use space on the
following page to jot down the names of your
care providers and comments about your care.
Discharge Checklist
I have:
c transportation
(wait in room until transporter comes)
c discharge paperwork including
prescriptions
c instructions for care after the hospital
c a list of my medicines
c any valuables/medicines I sent to
safekeeping
c all my personal belongings
c glasses
c contact lenses
c hearing aids
c dentures
c watch/jewelry
c other _______________________
c any personal medical or electronic
devices

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UVA Medical Center Television Program Guide
This guide gives you information about what is offered on each channel.
The Closed Caption Option button is on the pillow speaker.
UVA Hospital TV Channel Guide
2 Med Calm Relaxation 19 UVA Newborn (Spanish) 36 ESPN2 53 Oxygen
3 WVAW 16 (ABC) 20 TBN 37 CSN 54 TCM
4 WVIR 29 (NBC) 21 CNBC 38 Golf 55 AMC
5 TV Guide 22 C-SPAN 2 39 Versus 56 Sci-Fi
6 WCAV 19 (CBS) 23 MSNBC 40 TNT 57 FX
7 WHTJ 41 (PBS) 24 CNN 41 Spike TV 58 Tru TV
8 UVA Movies 25 Headline News 42 ABC Family 59 History
9 WAHU 27 (FOX) 26 Fox News 43 Disney 60 Food
10 Local Access 27 Weather 44 Cartoon Network 61 HGTV
11 WVPT 51 (PBS) 28 USA 45 Nickelodeon 62 Comedy
12 UVA Children’s Medical Center 29 A&E 46 Animal Planet 63 MTV
13 Local Access 30 Lifetime 47 Discovery 64 VH-1
14 Health TV 31 E! 48 TLC 65 CMT
15 C-SPAN 32 BET 49 Hallmark 70 EWTN
16 New Parent English/Spanish 33 Spanish Movies 50 Travel
17 To Request DVD Call 2-1600 34 TBS 51 TV Land
18 UVA Newborn (English) 35 ESPN 52 Bravo
Movies are available on Channel 8 in English
and Channel 33 in Spanish.
Channel 2 – Relaxing Videos and Music
Channel 5 – TV Guide and each hour offers a video
about the importance of hand washing.
Channel 14 – See guide below
Channel 16 – “Hospital to Home” –
New Parent Education – English and Spanish content
rotate hourly
Channel 17 – See page 15
Channel 14 Healthy ® Program Guide – Shown as a loop throughout the day
Care for Your Heart
High Blood Pressure: What Does it Mean to You? 14 min.
Living with Heart Failure 13 minutes
Stroke: A Personal Story 7 minutes
Cholesterol and You 10 minutes
Cancer in the Family
Clinical Trials 10 minutes
Understanding Radiation 7 minutes
Understanding Chemotherapy 12 minutes
Nutrition and Recovery: Cancer 8 minutes
Controlling Nausea 7 minutes
Cancer in the Family, continued
Cancer Awareness: Hispanic Women 7 minutes
Advance Directives 2 minutes
Recovery from Heart Surgery 15 minutes
Small Changes Can Make a Big Difference
Reflections on Quitting Smoking 17 minutes
Overcoming Depression 12 minutes
Managing Pain: There’s lots to gain 13 minutes
Medication Safety 8 minutes
Eating and Aging 7 minutes

To Request Videos Shown on Channel 17 – Call 24 hours a day – 2-1600
Title Description
Low Back Pain Offers guidelines for good posture when standing, walking, sitting,
driving, and lifting. TV-016, 12 mins
Beginning a Cardiac Rehab Program Provides an overview of what to expect during each phase of a
cardiac rehabilitation program. TV-009, 12mins
Cardiac Catheterization Information about the heart, and cardiac catheterization procedure
including preparation and care afterwards. TV 026, 13 mins.
Heart Failure: Get Ready to Leave... Describes how patients can control heart failure. TV-011, 7 mins
Recovering from a Heart Attack Explains what causes a heart attack and what to expect in the
hospital, and possible procedures. TV-010, 12 mins
Heart Surgery: First Days Patients learn how to take an active role in their recovery process
after heart surgery. TV-008, 12 mins
Stroke: Reducing the Risk Defines and illustrates the causes of a stroke.
Patients learn warning signs and prevention. TV-007, 11 mins
Warfarin: Information about the reasons for taking Warfarin and its effects.
What is it and How Does it Affect Me? TV-031 English – Spanish 8 min. each.
What is Diabetes? (Type 2) Summarizes symptoms and complications of Diabetes Type 2,
and treatment plan. TV-014, 15 mins
Diabetic Ketoacidosis Explains the causes and warning signs of Diabetic Ketoacidosis,
its treatment and prevention. TV-015, 5 mins
Preventing Diabetic Foot Ulcer Three steps to prevent skin problems in the feet. TV-023,
Hospital to Home Topics for mother and baby care, & feeding baby. TV-021,
Hypertension Discusses the symptoms of hypertension, its treatment,
and activities to do and to avoid. TV-006, 7 mins
Laryngectomy PostOp Care: Information for patients taking care of laryngectomy at home.
Breathing, Stoma, Trach TV -027. 32 mins.
MRSA Care & Treatment Methicillin-resistant Staphylococcus aureus. TV-018, 10 mins
Nutrition Services – A series of six videos addressing different nutrition issues:
Great Living Starts Here Diabetes 12 min; Heart Health 10 min; Gluten-free 13 min;
(Morrison’s) Kidney Disease 9 min; Heart Disease 11 min;
Healthy Eating overview 2 min. TV-032.
Life After Your Osotomy Explains what an Osotomy is and describes how to care for yourself.
TV-020, 20 min
Pleurx Drainage Education about the Denver Co. Drain. TV-022, 12 mins
Pneumococcal Vaccination Offers the reasons for receiving a Pneumococcal Vaccination
and who should receive it. TV-017, 5 mins
Pressure Ulcer Prevention Care for skin problems from pressure. TV-025, 13 mins.
Pulmonary Meds and Hygiene Benefits of oxygen, bronchodilators, steroids, and antibiotics &
how to use a metered-dose inhaler. TV-013, 17 mins
Managing Your COPD Treatment of COPD: quitting smoking, breathing, diet, medications,
and managing excess mucus. TV-012, 17 mins
Relaxation Exercises Illustrates ways of relaxation including deep breathing, progressive
muscle relaxation, & visualization. TV-004, 7 mins
Sleep Hygiene Discusses getting a good night’s sleep, including sleep schedule,
sleep efficiency, etc. TV-005, 6 mins
15

16
To Request Videos Shown on Channel 17 –Call 24 hours a day – 2-1600, Continued
Title Description
Smoking: Getting Ready to Quit Very Basic – Helps smokers think about quitting as well as develop
the skills they need to quit. TV-001, 15 mins
Smoking Cessation, Stages of Change Presents the reasons for quitting smoking and the stages of getting
ready to quit. TV-002, 6 mins
Smoking Cessation, Relapse Prevention Learn about the relapse “triggers” of smoking and coping strategies
to fight the urge. TV-003, 6 mins
Tracheostomy Care Information produced at UVA about caring for a Trach.
TV-028. 10 min.
Tube Feeding at Home Two part series about tube feeding – Road Ahead with 17 Chapters
Stomach Nutrition and tube Feeding for Adults – 5 Chapters. TV-029. 60 min.
Venous Leg Ulcers A guide for care of skin problems in the leg. TV-024, 21 mins
VRE Care / Treatment Vancomycin-resistant Enterococci. TV-019, 10 mins
UVA Pain Rating Scale
Pain Rating Activity Rating
–10
– 9
– 8
– 7
– 6
– 5
– 4
– 3
– 2
– 1
– 0
Worst possible pain
Unable to do any activities because of pain
Extreme pain
Unable to do most activities because of pain
Severe pain
Unable to do some activities because of pain
Moderate pain
Can do most activities with rest periods
Mild pain
Pain is present but does not limit activity
No pain
Able to do all activities
Faces: Modified from Wong DL: Whaley & Wong’s essentials of pediatric nursing, ed 5,
pp1215-16, St. Louis, 1997, Mosby. Used with permission. Thermometer: Used with
permission from Keela Herr, University of Iowa.

Helpful Phone Numbers
Hospital Operator “0” inside the hospital or 434-924-0000
(to page a staff member or reach any department 24 hours a day)
Billing Questions
For hospital charges 434-924-5377 or 800-523-4398
For physician charges 434-980-6110 or 800-868-6600
Blood Donations 434-977-8956 or 434-243-2999
Organ Procurement (LifeNet) 434-296-7910 or 800-847-7831
Consumer Health Information In our hospital or clinics, dial only the last 5 digits to reach the areas below:
Chaplaincy Services Dial “0” and ask for on-call Chaplain
(for help with spiritual needs) or visit or Chapel in the Hospital Lobby
Compliance and Privacy Office 434-924-2938
(for HIPAA privacy concerns)
Ethics Consult Service Dial “0” and ask for page number 1712
(for ethical concerns and questions)
Gift Shop 434-924-2447
(for snacks, flowers, cards, books, phone cards, gift cards)
Language Interpreters and Translation 434-982-1794
Lodging Arrangements 434-924-1299
Medical Records 434-924-5136
(voicemail) and leave a message
Parking 434-924-1122
(for special assistance)
Patient and Guest Services 434-924-1122
(for lost and found, notary public, Health System & community resources)
Patient Information 434-982-1100
(for patient room and phone number)
Patient Representatives 434-924-8315
(for concerns and complaints)
Social Work 434-924-2713
(for counseling, discharge planning or other needs)
Volunteer Services 434-924-5251
(for magazines, newspapers, other diversions)
My room # My phone #
www.healthsystem.virginia.edu