embedding sustainability in organizational culture - Network for ...
embedding sustainability in organizational culture - Network for ...
embedding sustainability in organizational culture - Network for ...
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Chapter 1: 2: a Introduction portfolio of practices <strong>for</strong> <strong>embedd<strong>in</strong>g</strong> Susta<strong>in</strong>ability<br />
13<br />
<strong>in</strong>tent: What are you try<strong>in</strong>g to accomplish?<br />
As we compared the practices, we found that they appeared to target two<br />
different <strong>susta<strong>in</strong>ability</strong> goals: fulfillment and <strong>in</strong>novation. On the path to<br />
<strong>susta<strong>in</strong>ability</strong>, organizations often face tensions between ensur<strong>in</strong>g they meet<br />
exist<strong>in</strong>g <strong>susta<strong>in</strong>ability</strong> commitments (fulfillment) and mak<strong>in</strong>g way <strong>for</strong> changes<br />
that will help them improve their <strong>susta<strong>in</strong>ability</strong> per<strong>for</strong>mance <strong>in</strong> the long run<br />
(<strong>in</strong>novation). These two goals <strong>for</strong>m the vertical axis of our framework.<br />
fulfillment<br />
fulfillment<br />
<strong>in</strong>novation<br />
Practices aimed at fulfillment were those targeted at deliver<strong>in</strong>g on current<br />
<strong>susta<strong>in</strong>ability</strong> commitments or implement<strong>in</strong>g current <strong>susta<strong>in</strong>ability</strong> <strong>in</strong>itiatives.<br />
These practices <strong>in</strong>volved discussions about what the organization ‘should<br />
do’ and emphasized compliance, operational excellence and targeted<br />
re<strong>in</strong><strong>for</strong>c<strong>in</strong>g or ref<strong>in</strong><strong>in</strong>g what the organization was already do<strong>in</strong>g <strong>in</strong> the area of<br />
<strong>susta<strong>in</strong>ability</strong>.<br />
<strong>in</strong>novation<br />
In contrast, practices aimed at <strong>in</strong>novation were those that attempted to f<strong>in</strong>d<br />
ways to do th<strong>in</strong>gs differently or better. These practices <strong>in</strong>volved discussions<br />
of what the organization ‘could do’ and <strong>in</strong>volved experiment<strong>in</strong>g, learn<strong>in</strong>g, and<br />
try<strong>in</strong>g new th<strong>in</strong>gs.<br />
approach: hoW are you go<strong>in</strong>g about it?<br />
The practices were also grouped <strong>in</strong>to two different approaches to meet<strong>in</strong>g goals:<br />
<strong>in</strong><strong>for</strong>mal and <strong>for</strong>mal. There is an ongo<strong>in</strong>g <strong>in</strong>terplay between these two approaches<br />
and both impact <strong>culture</strong>. Managers should be aware of the existence and impact of<br />
both ‘soft’ and ‘hard’ approaches to build<strong>in</strong>g <strong>culture</strong>.<br />
<strong>in</strong><strong>for</strong>mal<br />
<strong>in</strong><strong>for</strong>mal <strong>for</strong>mal<br />
In<strong>for</strong>mal approaches to shap<strong>in</strong>g an organization’s <strong>culture</strong> target people’s values<br />
as well as social norms. A social norm is an expectation that people will behave<br />
<strong>in</strong> a certa<strong>in</strong> way. Norms (as opposed to rules) are en<strong>for</strong>ced by other members<br />
of the organization through the use of social sanctions. Norms and values are<br />
generally passed on and shaped through observation or experience. Thus, <strong>in</strong><strong>for</strong>mal<br />
approaches aim to establish and re<strong>in</strong><strong>for</strong>ce shared values and shared ways of do<strong>in</strong>g<br />
th<strong>in</strong>gs that align the organization with its journey to <strong>susta<strong>in</strong>ability</strong>. This is often<br />
accomplished through discussion, through experiences and by modell<strong>in</strong>g desired<br />
behaviours.<br />
<strong>for</strong>mal<br />
Formal approaches to shap<strong>in</strong>g an organization’s <strong>culture</strong> <strong>in</strong>volve try<strong>in</strong>g to guide<br />
behaviour through the rules, systems, and procedures. The idea is to codify and<br />
organize values and behaviours that have developed <strong>in</strong><strong>for</strong>mally. This is often<br />
accomplished by generat<strong>in</strong>g documents and texts such as codes of conduct,<br />
procedures, systems, and tra<strong>in</strong><strong>in</strong>g materials and by implement<strong>in</strong>g programs.