You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
5:00. So he’s going to bring<br />
[his instrument] in then. We<br />
go over and above to make<br />
sure this kid is going to have<br />
his horn to play later today or<br />
tomorrow morning.”<br />
Bandsource’s personal<br />
touch also helps keep operations<br />
running smoothly. Bufe<br />
said he sees on-the-spot estimates<br />
as a convenient way to<br />
save time, handle a large volume<br />
of repairs and get musicians<br />
playing faster.<br />
“What keeps us moving<br />
quickly is the fact that we give<br />
estimates on the spot,” Bufe<br />
said. “Estimates can bog down<br />
bigger businesses. Oftentimes,<br />
business owners don’t want<br />
the shop members talking to<br />
the public — maybe because<br />
they are dirty, maybe because<br />
they don’t wear the appropri-<br />
‘We go over<br />
and above to<br />
make sure this<br />
kid is going to<br />
have his horn<br />
to play later<br />
today.’<br />
ate clothes to be up front.<br />
Therefore, estimates can’t be<br />
given on the spot. But it is<br />
always harder to get a hold of<br />
people to confirm the estimation.<br />
So then, all of a sudden,<br />
you have five missed calls<br />
before you get a hold of the<br />
person, and it’s an extra few<br />
days before the instrument<br />
gets fixed.” MI<br />
Bandsource stocks a large<br />
selection of reeds using an<br />
old cigarette display case<br />
OCTOBER 2010 I MUSIC INC. I 15
Change language