City Corporate & Business Plan - Municipal

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Chapter ñ 9 Final Report: Ambur Municipality The collection efficiency of water charges is extremely poor at 14%. The following measures to be taken for strengthening the collection process and organization to ensure overall levels of efficiency in order to improve and sustain collection efficiencies: Implement door-to-door collection mechanism, whereby property tax and water charges are collected from every household by the municipality staff. A separate collection team to be formed for this purpose, which will visit all the households and collect tax. A mobile collection van has been provided for this purpose in the FOP, which will help the staff in collection mechanism. Launch a focused drive on existing arrears. Conduct one time settlement scheme for old arrears and incentives payments through marginal rebates for arrears > 5 years. Implement payment due date along with a 90 day grace period during which payments would involve a nominal interest payment. Payments beyond the grace period should include a steep penal charge to encourage payments on time. Work with GoTN to moot creation of a special tribunal for speedy disposal of properties under litigation. In case of disputed property tax, the assessee should first pay the tax under protest as in the case of excise or customs and then take necessary legal course. The Act should be modified in such a way that no legal recourse should be available to the assessee without paying the tax under protest. The billing mechanism, accounts and DCB Register should be fully computerized. This will help the Municipality in providing ready information on defaults and help in speedy recovery process. With regard to improvement in collection efficiency of water charges, the Municipality should first improve the service levels. The Municipality should conduct a survey on the present service levels and identify places where service levels are good. The Municipality should then do a focused drive on these blocks with good service levels and implement various collection measures given above. - 91 - Voyants Solutions Private Limited
Chapter ñ 9 Final Report: Ambur Municipality The Municipality may also consider implementation of late payment fines and in case of extreme overdue situations, disconnecting supply. As regards blocks with low service levels, the Municipality should improve the service levels and effect various measures to improve the service levels. Only with improvement in service levels, the collection efficiencies can be improved. As regards Other Fees, which basically comprises rent / lease from various assets of the Municipality, the Municipality should send eviction notices to the defaultees. Unlike property tax and water charges, the Municipality can enforce eviction of defaultees. - 92 - Voyants Solutions Private Limited
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SWOT Analysis for Ambur Municipalit
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City Corporate & Business Plan - Municipal

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