City Corporate & Business Plan - Municipal
City Corporate & Business Plan - Municipal City Corporate & Business Plan - Municipal
Chapter ñ 12 Final Report: Ambur Municipality Redressal of public grievances Environment management JNNURM, UIDSSMT, IHSDP, IHSDP & BSUP City Corporate Plan, Urban Development plans (Master plans, DDPs) Solid waste management. Disaster management Managerial development and effectiveness Public relations and Human resource development. Crisis management and Stress management Personality development and Motivation skill development Written and Oral Communication skills Committee members Tax appeal committee: tax assessment methods; interpretation 12.15 CAPACITY BUILDING FOR ULB STAFF of various laws, rules, regulations and statutes Contracts committee: procurement procedures; interpretation of various laws, rules, regulations and statutes Appointment committee: Interviewing skill and techniques The training areas identified for ULB staff in all position is classified as functional, managerial & behavior and attitude in short, medium and long term training. The details of the various training requirements for ULB staff are presented below. Table 12-8: Technical Assistance for ULB staff Category Identified Training areas Senior Management Staff People management skills Motivation and Interpersonal skills Leadership and Public relations Attitudes ñ both personal and organizational Team Building, Human resource development Goal setting, Budgeting Written and Oral Communication skills Effective use of computers especially for managerial decision making Proper interpretation and effective use of MIS reports Decision support systems Training in interpretation of various laws, rules, regulations and statutes Time management, Stress management Change management Effective urban management Management principles, Managerial development and effectiveness Interviewing skills Social management and urban poor management Citizen grievance handling Project appraisal, Project Management and project financing Contract management, Bid management, Costing Procurement procedures Pricing and tariffs/taxation methodologies Operations research - 129 - Voyants Solutions Private Limited
Chapter ñ 12 Final Report: Ambur Municipality Quality control Public private partnerships and opportunities for ULB in the same Reforms at the ULB level Financial and cost management Environment management Disaster management Solid waste management Systems management (improving citizen service and ULB efficiency) Strategic urban planning Performance management system and key result areas. Supervisory Staff Motivation and Interpersonal skill development Training for Operational staff Source: CMA Records. Effective use of computers Training in interpretation of various laws, rules, regulations and statutes Training for development of a positive attitude Citizen handling and grievance handling Managing urban poor, education and health services Implementation skills Training in developing a Performance Management Systems (PMS) and key Result Areas (KRA) Functional skills required in their respective function - Training in office Procedures - Training in computers - Training in team work Training in general office administration and management - Training in effective servicing - Training in communication - Training in equipment usage Table 12-9: Road map for Accounts & auditing and Institutional Management Sl.No Reforms 1 Accounts and Auditing with charted accountant I Appointing private charted accountant consultant Ii Closing of audit and accounts (Sept 30th) √ iii Online publication of audited statement (Oct 30 th ) 2 Institutional Management i Capacity Building for Elected Representatives ii Capacity Building for ULB staffs - 130 - Year of Implementation Year 1 Year 2 Year 3 Year 4 Year 5 √ √ Voyants Solutions Private Limited
- Page 85 and 86: Chapter ñ 9 Final Report: Ambur Mu
- Page 87 and 88: Chapter ñ 9 Final Report: Ambur Mu
- Page 89 and 90: Chapter ñ 9 Final Report: Ambur Mu
- Page 91 and 92: Chapter ñ 9 Final Report: Ambur Mu
- Page 93 and 94: Chapter ñ 9 Final Report: Ambur Mu
- Page 95 and 96: Chapter ñ 9 Final Report: Ambur Mu
- Page 97 and 98: Chapter ñ 9 Final Report: Ambur Mu
- Page 99 and 100: Chapter ñ 9 Final Report: Ambur Mu
- Page 101 and 102: Chapter ñ 10 Final Report: Ambur M
- Page 103 and 104: Chapter ñ 10 Final Report: Ambur M
- Page 105 and 106: Chapter ñ 10 Final Report: Ambur M
- Page 107 and 108: Chapter ñ 10 Final Report: Ambur M
- Page 109 and 110: Chapter ñ 10 Final Report: Ambur M
- Page 111 and 112: Chapter ñ 10 Final Report: Ambur M
- Page 113 and 114: Chapter ñ 10 Final Report: Ambur M
- Page 115 and 116: Chapter ñ 10 Final Report: Ambur M
- Page 117 and 118: Chapter ñ 11 Final Report: Ambur M
- Page 119 and 120: Chapter ñ 11 Final Report: Ambur M
- Page 121 and 122: Chapter ñ 12 Final Report: Ambur M
- Page 123 and 124: Chapter ñ 12 Final Report: Ambur M
- Page 125 and 126: Chapter ñ 12 Final Report: Ambur M
- Page 127 and 128: Chapter ñ 12 Final Report: Ambur M
- Page 129 and 130: Chapter ñ 12 Final Report: Ambur M
- Page 131 and 132: Chapter ñ 12 Final Report: Ambur M
- Page 133 and 134: Chapter ñ 12 Final Report: Ambur M
- Page 135: Chapter ñ 12 Final Report: Ambur M
- Page 139 and 140: Chapter ñ 12 Final Report: Ambur M
- Page 141 and 142: Chapter ñ 13 Final Report: Ambur M
- Page 143 and 144: Chapter ñ 13 Final Report: Ambur M
- Page 145 and 146: Chapter ñ 13 Final Report: Ambur M
- Page 147 and 148: Chapter ñ 14 Final Report: Ambur M
- Page 149 and 150: Chapter ñ 14 Final Report: Ambur M
- Page 151 and 152: Chapter ñ 14 Final Report: Ambur M
- Page 153 and 154: Chapter ñ 14 Final Report: Ambur M
- Page 155 and 156: Chapter ñ 14 Final Report: Ambur M
- Page 157 and 158: Chapter ñ 14 Final Report: Ambur M
- Page 159 and 160: Chapter ñ 14 Final Report: Ambur M
- Page 161 and 162: Chapter ñ 14 Final Report: Ambur M
- Page 163 and 164: Chapter ñ 14 Final Report: Ambur M
- Page 165 and 166: Chapter ñ 14 Final Report: Ambur M
- Page 167 and 168: Chapter ñ 14 Final Report: Ambur M
- Page 169 and 170: Chapter ñ 14 Final Report: Ambur M
- Page 171 and 172: Chapter ñ 14 Final Report: Ambur M
- Page 173 and 174: Chapter ñ 14 Final Report: Ambur M
- Page 175 and 176: Chapter ñ 14 Final Report: Ambur M
- Page 177 and 178: Chapter ñ 14 Final Report: Ambur M
- Page 179 and 180: Annexure Final Report: Ambur Munici
- Page 181 and 182: Annexure Final Report: Ambur Munici
- Page 183 and 184: Annexure Final Report: Ambur Munici
- Page 185 and 186: Annexure Final Report: Ambur Munici
Chapter ñ 12 Final Report: Ambur <strong>Municipal</strong>ity<br />
Quality control<br />
Public private partnerships and opportunities for ULB in the same<br />
Reforms at the ULB level<br />
Financial and cost management<br />
Environment management<br />
Disaster management<br />
Solid waste management<br />
Systems management (improving citizen service and ULB<br />
efficiency)<br />
Strategic urban planning<br />
Performance management system and key result areas.<br />
Supervisory Staff Motivation and Interpersonal skill development<br />
Training for Operational<br />
staff<br />
Source: CMA Records.<br />
Effective use of computers<br />
Training in interpretation of various laws, rules, regulations and<br />
statutes<br />
Training for development of a positive attitude<br />
Citizen handling and grievance handling<br />
Managing urban poor, education and health services<br />
Implementation skills<br />
Training in developing a Performance Management Systems (PMS)<br />
and key Result Areas (KRA)<br />
Functional skills required in their respective function<br />
- Training in office Procedures<br />
- Training in computers<br />
- Training in team work<br />
Training in general office administration and management<br />
- Training in effective servicing<br />
- Training in communication<br />
- Training in equipment usage<br />
Table 12-9: Road map for Accounts & auditing and Institutional Management<br />
Sl.No Reforms<br />
1 Accounts and Auditing with charted accountant<br />
I<br />
Appointing private charted accountant<br />
consultant<br />
Ii Closing of audit and accounts (Sept 30th) √<br />
iii<br />
Online publication of audited statement<br />
(Oct 30 th )<br />
2 Institutional Management<br />
i<br />
Capacity Building for Elected<br />
Representatives<br />
ii Capacity Building for ULB staffs<br />
- 130 -<br />
Year of Implementation<br />
Year 1 Year 2 Year 3 Year 4 Year 5<br />
√<br />
√<br />
Voyants Solutions Private Limited