Doctor of Missiology - Biola University
Doctor of Missiology - Biola University
Doctor of Missiology - Biola University
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Cook School <strong>of</strong> Intercultural Studies<br />
Applied Linguistics & TESOL Program Handbooks<br />
GRIEVANCE AND APPEAL POLICY SECTION 2.12<br />
It is the desire <strong>of</strong> the <strong>University</strong> that grievances be resolved at the lowest level possible and that the<br />
grievance procedure be as expeditious as possible. In accordance with the biblical injunction<br />
(Matthew 18:15), there should be an attempt made to resolve any grievance informally with the person<br />
or <strong>of</strong>fice with whom the grievant has a complaint.<br />
There are two distinct grievance and appeal processes open to the student, and the process used will<br />
depend on the nature <strong>of</strong> the grievance:<br />
1. Appeals Related to Academic Matters (Grades, Classroom Procedures, Tests, Assignments and<br />
related matters)<br />
These appeals by students are handled first through a personal conference with the pr<strong>of</strong>essor<br />
involved. If the matter is not resolved at this stage, the student may request a meeting with the<br />
appropriate department chair, unless that person is also the pr<strong>of</strong>essor against whom the complaint<br />
is being raised, and then the student should consult with the Dean. If this is also unsuccessful in<br />
resolving the matter, the student may appeal in writing to the Dean who will review the matter<br />
with the relevant parties and issue a decision which will be the final decision <strong>of</strong> the <strong>University</strong> in<br />
the matter.<br />
In order to facilitate the resolution <strong>of</strong> academic grievances, students should be aware <strong>of</strong> the<br />
following options also available to them:<br />
Academic Departments:<br />
In an effort to resolve grievances quickly and as close to the area <strong>of</strong> concern as possible, some<br />
academic departments may establish policies for those academic concerns relating directly to the<br />
major. This course <strong>of</strong> action may be elected by a student within the major, however, the grievance<br />
and appeal process as outlined above is open to all students at all times.<br />
Scholarship Appeals:<br />
Appeals on financial aid awards and policy decisions regarding student aid are to be made to the<br />
<strong>University</strong> Scholarship Committee. Contact Student Financial Services, Metzger Hall.<br />
2. General Grievance and Appeal Process (for matters not addressed by the processes above).<br />
Grievance procedures have two related functions:<br />
a. To determine whether or not an injury alleged by the student (grievant) was the result <strong>of</strong> an<br />
erroneous decision <strong>of</strong> the <strong>University</strong> regarding the implementation <strong>of</strong> university policies<br />
and procedures or their administration; and<br />
b. if error is established, to determine an equitable redress for the student.<br />
NOTE: The interpretation or judgment <strong>of</strong> university administrators regarding the meaning <strong>of</strong> the<br />
written regulations <strong>of</strong> the <strong>University</strong>, or <strong>of</strong> the Implementation <strong>of</strong> the Mission Statement and<br />
Behavioral Standards, or the regulations themselves are not within the scope <strong>of</strong> the appeal process.<br />
Students are not immune from legal or judicial processes arising as a result <strong>of</strong> their actions and any<br />
disciplinary actions and/or proceedings taken by <strong>Biola</strong> do not replace federal, state <strong>of</strong> local law.<br />
Informal Appeal Procedures<br />
Date: August 2009 Page 1 <strong>of</strong> 3