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Five steps toward recovery for small business owners<br />

(ARA) - Small business<br />

owners have been hearing<br />

about the economic recovery<br />

for months. Yet for many<br />

entrepreneurs, the improving<br />

macro-economic data has yet<br />

to reveal itself in their daily<br />

lives and businesses - and<br />

many are wondering when<br />

they’ll see it in their corner of<br />

the economy.<br />

Nonetheless, as a small<br />

business owner you can take<br />

steps to prepare for improving<br />

conditions and ensure your<br />

business recovers quickly.<br />

“Small business owners are<br />

essential players in the economy’s<br />

overall recovery,” says<br />

Raj Seshadri, head of small<br />

business banking at Citibank.<br />

“Fortunately, there is a lot that<br />

they can do to help their own<br />

businesses recover sooner, and<br />

to be poised to take advantage<br />

of emerging opportunities as<br />

the economy improves.”<br />

Seshadri offers five tips for<br />

6<br />

POWELL PLUMBING INC.<br />

If water runs through it, we know how to do it<br />

PROFILE<br />

HISTORY<br />

small business owners looking<br />

to take recovery into their<br />

own hands:<br />

1.<br />

Keep track of all<br />

funds that come<br />

into or go out of your business<br />

on a daily, weekly and<br />

monthly basis. “It’s surprising<br />

how much value business<br />

owners find when they focus<br />

on their expenditures and revenues,”<br />

Seshadri says. Tracking<br />

expenses, sales, inventory<br />

and revenue is vital to good<br />

cash flow management and<br />

helps you grow your business.<br />

Knowing how much your<br />

business spends and how<br />

much it brings in each month<br />

gives you a true picture of<br />

just how well the company is<br />

performing.<br />

2.<br />

Make the most of<br />

marketing, from<br />

advertising and public relations<br />

to special promotions,<br />

Powell Plumbing, Inc. is a local family owned<br />

business, operating since 1986. We are a class-<br />

A business contractor with a master plumbing<br />

and gas license. Our goal is to provide<br />

customers with knowledgeable and quality<br />

service that we would expect to get from a<br />

company.<br />

discounts and social media.<br />

When the economy suffers,<br />

it’s more important than ever<br />

to continue marketing efforts,<br />

experts say. And marketing<br />

isn’t always about spending<br />

money. Consider connecting<br />

with referrals using low-cost<br />

channels and experimenting<br />

in new areas - have your<br />

tried YouTube? Have you tried<br />

Social Networking? If you cut<br />

back on marketing but your<br />

competitors do not, you leave<br />

a void they can easily step into.<br />

Continuing marketing efforts<br />

through a downturn can help<br />

ensure your business is frontof-mind<br />

when the economy<br />

improves and customers start<br />

spending more money.<br />

Address:<br />

2895 Johnsonway Terrace<br />

Powhatan, Virginia 23139<br />

Phone: (804) 378-8252<br />

Fax: (804) 378-8258<br />

Website: powellplumbinginc.com<br />

Hours:<br />

24 hrs/7 days<br />

emergency calls<br />

| Thursday, February 10, 2011 | Business Guide: A Specialty Publication of The Goochland Gazette<br />

3.<br />

Find a great financial<br />

advisor. Many small<br />

business owners turn to their<br />

accountants or their peers for<br />

advice. Some consult professionals,<br />

or network at their<br />

local chamber of commerce.<br />

Others rely on their small<br />

business banker. “Every community<br />

has advisors for small<br />

businesses,” says Seshadri. “It’s<br />

important to find an experienced,<br />

qualified advisor you<br />

can trust.”<br />

4.<br />

Find a great bank<br />

that will work with<br />

you. Business banking is about<br />

building relationships. A small<br />

business owner with a longstanding<br />

relationship with a<br />

bank can take full advantage<br />

of its products and services<br />

as well as bring a proven track<br />

record to help the bank make<br />

credit decisions.<br />

5.<br />

Stand out with customer<br />

service. It’s a<br />

complaint you hear from all<br />

quarters these days - no one<br />

seems to care about customer<br />

service anymore. Caring<br />

about customers and treat-<br />

ing them with respect can<br />

help ensure they keep coming<br />

back to your business. Teach<br />

employees how to provide<br />

excellent customer service,<br />

and make sure you lead <strong>by</strong><br />

example. In addition to courteous,<br />

prompt service, consider<br />

showing customers your<br />

appreciation through special<br />

promotions and loyalty<br />

rewards programs.<br />

Thinkstock<br />

“Small business owners<br />

don’t have to wait for the<br />

recovery to arrive; they can<br />

create their own recovery <strong>by</strong><br />

taking the right steps toward<br />

improving their business<br />

operations,” Seshadri says.<br />

To learn more about how<br />

banking products and services<br />

can help improve your small<br />

business, visit www.citibank.<br />

com.<br />

Management/Owners:<br />

Brian Powell<br />

Nature of the Business:<br />

Whole house plumbing & gas piping.<br />

Kitchen & bath renovations and<br />

additions from start to fi nish. Certifi ed<br />

Rinnai tankless water heater installer.<br />

Home backup gas generators. Well &<br />

sewage pumps service or replacement.<br />

Water purifi cation systems.<br />

Commercial plumbing service. Fixture<br />

repair and replacement.<br />

We provide all service and installation<br />

for your plumbing and gas.<br />

If gas fi res it, we pipe it!

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