Return Merchandise Authorization (RMA) Policy Revised ... - IGT.com

Note:
o RMA’s received after the required timeframe may be returned to the customer at the
customer’s expense.
o If the contents of the received merchandise do not match the RMA form details, IGT may
return the merchandise to the customer at the customer’s expense.
o Failure to include an RMA number, sender's address, and/or parts omitted from the packing
slip will delay the parts processing.
Shipping Procedure
Use the guidelines below to ensure that parts are properly protected during shipping and handling.
Packaging Guidelines
When sending parts to IGT's National Repair Service for repair or exchange, all boxes should be marked with:
Return Merchandise Authorization (RMA) number
Sender's address
Packing list identifying contents
Packaging Guidelines
Communicate with your service center regarding appropriate shipping methods and materials:
1. All boxes must be marked with an RMA number. Enclose a packing list clearly identifying the sender's
address and a packing list of parts being returned. All returned parts must match parts listed on the RMA
number. Enclosing additional parts or omitting parts will delay the repair process. Extra parts will be
returned to the customer at their expense.
2. Return video monitors in original packaging only. The original package eliminates potential broken or
cracked touch screens, CRTs, and frame damage. Monitors not sent in the original packaging may be at
risk to void the warranty (if applicable). IGT's National Repair Service assumes no responsibility for
damaged or broken components due to improper packaging.
3. Enclose any part subject to electrical failure by shock in anti-static packaging. Any part shipped to IGT's
National Repair Service without anti-static packaging, when required, voids the warranty.
4. Tape all visible openings in boxes.
5. IGT's National Repair Service will notify the sender of improper packaging and advise corrective
measures. Additional charges may apply for non-compliance of guidelines. Improper packaging may void
a parts warranty.
Important Message about ESD
All Electro-Static Discharge ("ESD") susceptible devices must be packaged at an, approved, grounded
workstation, and moved only in static-shielding bags/totes until delivered to another grounded workstation, or
installed in a machine. Make sure to properly label any ESD sensitive parts.
Note: Bubble wrap and plastic tubes are NOT static shielded carriers and should not be touched unless
at an approved, grounded workstation.
Validation Rejection
Customers will be notified by IGT administration if repair or exchange request are not approved due to
non-repairable condition. Customer may have the option to select either IGT to scrap received
merchandise or return at customer’s expense.