Cox Business VoiceManagerSM - Cox Communications

VoiceManager IP Centrex 

User Guide 

Release 2.0

© 2012 by Cox Communications. 

All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, 

mechanical, photocopying, recording, or otherwise, without prior written permission of Cox Communications

Table of Contents 

i 


Getting Started with VoiceManager IP Centrex .......................................................................... 1 

First-Time Users ........................................................................................................................ 1 

Logging into MyAccount ...................................................................................................... 1 

Accessing the Web Portal ........................................................................................................ 2 

VoiceManager IP Centrex Features ............................................................................................. 3 

Anonymous Rejection ............................................................................................................... 3 

Answer Confirmation ................................................................................................................ 4 

Auto Callback ............................................................................................................................. 4 

Barge-In Exempt ........................................................................................................................ 5 

Busy Lamp Field ........................................................................................................................ 6 

Call Forwarding Always ............................................................................................................ 7 

Call Forwarding Busy ................................................................................................................ 8 

Call Forwarding No Answer ...................................................................................................... 9 

Call Forwarding Not Reachable ............................................................................................. 10 

Call Forwarding Remote Access............................................................................................ 11 

Call Forwarding Selective ....................................................................................................... 12 

Call Hold ................................................................................................................................... 14 

Call History ............................................................................................................................... 15 

Call Notify ................................................................................................................................. 16 

Call Park ................................................................................................................................... 17 

Call Park Retrieve .................................................................................................................... 17 

Call Pickup ............................................................................................................................... 18 

Call Return ................................................................................................................................ 18 

Call Transfer ............................................................................................................................. 19 

Call Waiting .............................................................................................................................. 21 

Calling Line ID Blocking per Call ........................................................................................... 22 

Calling Line ID Delivery — Internal ........................................................................................ 23 

Calling Line ID Delivery – External ........................................................................................ 24 

Calling Name Delivery ............................................................................................................. 25 

Calling Name Retrieval ............................................................................................................ 26 

Calling Number Delivery ......................................................................................................... 27 

Cancel Call Waiting per Call ................................................................................................... 28


Common Phone List ................................................................................................................ 28 

Custom Ringback User ........................................................................................................... 30 

Directed Call Park .................................................................................................................... 31 

Directed Call Pickup ................................................................................................................ 31 

Directed Call Pickup with Barge In ........................................................................................ 31 

Do Not Disturb ......................................................................................................................... 33 

Group Directory ....................................................................................................................... 34 

Hoteling Guest ......................................................................................................................... 35 

Hoteling Host ........................................................................................................................... 36 

Incoming Calling Plan (User) .................................................................................................. 37 

Last Number Redial ................................................................................................................. 38 

Multi-Location Extension Dialing ........................................................................................... 38 

Music On Hold - User .............................................................................................................. 39 

N-Way Conferencing ............................................................................................................... 40 

Outlook ® Integration ................................................................................................................ 41 

Personal Call Manager ............................................................................................................ 42 

Personal Phone List ................................................................................................................ 43 

Personal Status Manager ........................................................................................................ 44 

Priority Alert ............................................................................................................................. 46 

Privacy Settings ....................................................................................................................... 47 

Push To Talk ............................................................................................................................ 48 

Remote Office .......................................................................................................................... 49 

Selective Call Acceptance ...................................................................................................... 50 

Selective Call Rejection .......................................................................................................... 51 

Sequential Ring........................................................................................................................ 52 

Shared Call Appearance with Multiple Call Arrangement ................................................... 53 

Simultaneous Ring Personal .................................................................................................. 55 

Speed Dial 8 ............................................................................................................................. 57 

Speed Dial 100 ......................................................................................................................... 59 

Standard Voice Mail ................................................................................................................ 61 

Three-Way Calling/Consultation Hold/Call Transfer ............................................................ 63 

Time Schedule (Personal and Holiday) ................................................................................. 64 

Unified Messaging ................................................................................................................... 66 

Virtual Number Service ........................................................................................................... 67 

VoiceManager Toolbar ............................................................................................................ 67 

ii


Voice Portal Password ............................................................................................................ 68 

Appendix A: Feature Access Codes ............................................................................................. i 

Index ............................................................................................................................................ viii 

VoiceManager IP Centrex User Guide iii

Getting Started with VoiceManager IP Centrex 

Getting Started 

First-Time Users 

As a first time user to the VoiceManager IP Centrex application, you will receive a welcome email 

from myaccount@coxbusiness.com before your installation date. The email will contain your 

username and password. 

Logging into MyAccount 

Figure 1 shows a sample welcome email that new users receive. The link that is highlighted 

should be used to access VoiceManager’s MyAccount. 

Figure 1. Welcome Email (sample) 

Complete the following steps to log onto VoiceManager’s MyAccount. 

1. Click the embedded link in the email to complete the registration process. You should see 

the phrase, “Congratulations; you have successfully activated your account.” 

2. Click Go to Login Page. 

3. Complete the personalized Secret Question and Answer. (Note: The answer must be 5- 

20 characters in length.) 

4. Complete the Contact options and preferences information. 

5. Click Save. 

VoiceManager IP Centrex User Guide 1

Getting Started 

Accessing the Web Portal 

You can access the MyAccount web portal in VoiceManager through a graphical user interface 

(GUI). 

Figure 2. MyAccount Login Page 

Use the following steps to access the VoiceManager Web Portal. 

1. Enter www.cox.com in your web browser to open the Cox Business home page. 

2. Click MyAccount in the Business options at the top of the screen. 

3. Enter the login name that has been assigned to you in the Username field. (Note: Your 

login name/email address has been set up with Administrator privileges.) 

4. Enter your Password in the corresponding field. (Note: All first-time users are prompted to 

change their password.) 

5. Click Go to view your online profile information and associated accounts. 

2 VoiceManager IP Centrex User Guide

VoiceManager IP Centrex Features 


This section provides steps to help you activate, enable and manage your VoiceManager 

VoiceManager features on your phone and online. Descriptions and benefits are provided where 

available. 

Anonymous Rejection 

Feature Description Benefits 

Anonymous Rejection enables a user to 

reject calls from anonymous parties who 

have explicitly restricted their Caller ID. 

By activating the service, callers without 

available Caller ID are informed that the 

user is not accepting calls at that time. The 

user’s phone does not ring and they do not 

see or hear any indication of the attempted 

call. This service does not apply to calls 

from within the group. 

You have the option to activate and 

deactivate the service by accessing the 

feature either within the VoiceManager 

Toolbar interface, the MyAccount Portal, or 

by dialing a feature access code from your 

phone. 

Setup 

Privacy — Only identified callers are accepted; 

those without identification don't ring through to 

your phone. You choose which calls to accept. 

Efficiency — Anonymous Call Rejection helps 

you avoid unwanted calls so you can manage your 

time more effectively. 

Effortless — You can turn this feature on in 

seconds with the click of a mouse. 

1. From the Voice Tools menu, click the Incoming Calls option. 

2. Click the Anonymous Rejection link. 

3. Click the Anonymous Call Rejection On button to activate this feature. (Note: You may 

elect to use feature access codes *77# to activate and *87# to deactivate.) 

4. Click OK to save. 



Answer Confirmation 

Answer Confirmation allows the user to enable answer validation for all Simultaneous and 

Sequential features. The feature is automatically added to all user packages and the default 

provision setting is “off”; therefore, you must manually turn it on to activate. It is used in 

conjunction with Simultaneous Ring or Sequential Ring features. 

When you turn it on and receive a simultaneous ring or sequential ring to a device you have 

configured, the caller hears the message, “please push any key to continue this call”. This 

message notifies you that you are about to answer a VoiceManager business call. If you press 

any key, you are connected to the caller. If you hang up the call without pressing a DTMF key, the 

call is disconnected. (Note: This is useful to avoid a mobile phone answering with voicemail.) 

Auto Callback 


Automatic Callback allows you to request 

notification when a busy line within your 

group becomes available. A distinctive ring 

notifies you when the user is available. 

Setup 

Convenience — Eliminate the need to repeatedly 

dial a user in your firm to check if they are 

available. 

Efficient — Establish better and faster 

communications within your company. 

1. From the Voice Tools menu, click the Outgoing Calls option. 

2. Click the Automatic Callback link. 

3. Click the Automatic Callback On button to activate this feature. (Note: From your phone, 

you may elect to use feature access code #80# to deactivate.) 



Barge-In Exempt 


Barge-in Exempt allows you to block users 

who have the Directed Call Pickup with 

Barge-in feature from intruding on your 

active calls. 

Setup 

1. From the Voice Tools menu, click the Call Control option. 

2. Click the Barge-In Exempt link. 

3. Click the Barge-In Exempt On button to activate this feature. 



Privacy — Maintain your current phone call 

without possibility of interruption from callers 

with barge-in capability. 

Convenience — Turn feature on or off with 

the click of a button. 



Busy Lamp Field 


Busy Lamp Field works with your IP Phone to 

enable you to see when designated users are 

engaged in a telephone call. Likewise, users that 

are equipped with this feature and have selected 

your number can see when you are on a call. 

Setup 

Customer Service — Informs you about 

who is on an active call so that you can 

transfer a customer call to an available 

resource. 

Privacy — Reduces interruptions when you 

are on the phone; and provides you with 

similar awareness of when others should not 

be disturbed. 

Note: Confirm that your Administrator has loaded the desired extension number(s) on your IP phone for 

which you want a Busy Lamp Field indication. 

1. From the Voice Tools menu, click the Client Applications option. 

2. Click the Busy Lamp link. 

3. Click Search to locate the person whose phone you want to monitor. 

4. Select the name of the person from the Available Users panel and click Add to move them to the 

Monitored Users panel. 

5. Click OK. 


Call Forwarding Always 


Call Forwarding Always enables you to 

redirect incoming calls to another phone 

number. 

You may activate and deactivate the 

service by accessing the feature within the 

VoiceManager Toolbar interface, the 

MyAccount Portal, or by dialing a feature 

access code from your phone. If you 

activate the feature, you must specify the 

telephone number to which the calls will be 

forwarded. 

Within the web interface, a ring reminder 

option alerts you that this service is still 

activated. 

Setup 


Availability — Enables key personnel to be 

available even when they are out of the 

office. 

Mobility — Increases employee mobility 

without reducing communication. Decreases 

the risk of missing an important call. 

Coverage — Equips other resources to 

manage calls when a key resource is away. 

1. From the Voice Tools menu, select the Incoming Calls option. 

2. Click the Call Forwarding Always link. 

3. Click the Call Forwarding Always On button to activate this feature. (Note: From your 

phone, you may elect to use feature access codes *72# to activate and *73# to 

deactivate.) 

4. Enter the telephone number that you want calls forwarded to in the Calls Forward to 

phone number field. 

5. Check the Play Ring Reminder when a call is forwarded checkbox if you want an alert 

ring to sound on your phone to remind you that the call has been forwarded. 




Call Forwarding Busy 


Call Forwarding Busy allows you to forward 

your incoming calls to a different number 

when your phone is busy. 

Use this service when you want another 

person to receive the call instead of the 

caller being sent to your voice messaging 

box. 



feature from the VoiceManager Toolbar 

interface, the MyAccount Portal, or by 

dialing a feature access code from your 

phone. If activated, you must specify the 

forwarding number. 

Setup 

Coverage — Instead of having callers sent to 

your voice mail, program your phone to ring 

another person to maintain a more individual 

approach. 

Focus — Stay focused on your tasks and 

decrease the chance of missed deadlines. 


2. Click the Call Forwarding Busy link. 

3. Click the Call Forwarding Busy On button to activate this feature. (Note: From your 


deactivate.) 

4. In the Calls Forward to phone number field, enter the telephone number that you 

would like your calls forwarded to when you are on another line. 



Call Forwarding No Answer 


Call Forwarding No Answer allows you to 

forward your calls to a different phone when 

you do not answer your phone within a 

predetermined number of rings. 

Use this service to ensure the call is 

answered rather than having it sent to a 

voice messaging system or missing the call. 






phone. If activated, you must specify the 

forwarding number. 

Setup 


Service — Instead of making callers leave a 

message, you can instantly provide another 

answering option. 

Availability — Keep in touch regardless of 

your location and minimize caller frustration if 

you are unable to answer your calls. 


2. Click the Call Forwarding No Answer link. 

3. Click the Call Forwarding No Answer On button to activate this feature. (Note: From 

your phone, you may elect to use feature access codes *92# to activate and *93# to 

deactivate.) 

4. Enter the Call Forward No Answer phone number. 

5. Select the number of rings you prefer before the call is sent to the forwarded number. 




Call Forwarding Not Reachable 


Call Forwarding Not Reachable allows you 

to forward all of your incoming calls to a 

different phone number when the phone 

system is not operational; for example, due 

to a power outage, cable cut, or device 

connection issue. 

Setup 

Continuity — Enables calls to be answered 

during an outage or disaster recovery 

situation. 

Automatic — After initial set up, 24x7 

Business Continuity occurs automatically on 

all routing. 

Flexibility — The telephone number used for 

routing calls can be changed instantly from 

any internet connection. 


2. Click the Call Forwarding Not Reachable link. 

3. Click the Call Transfer Recall On button to activate this feature. (Note: From your 


deactivate the feature.) 

4. Enter the Call Forward To phone number. 



Call Forwarding Remote Access 


Call Forwarding Remote Access enables 

users to activate, deactivate, and program 

their Call Forwarding Always service from 

any phone via their voice portal. 

Setup 


Convenience — Manage how your calls 

are forwarded from any location. 

Ease: Change your call forwarding option, 

activate and deactivate the feature and 

change the destination to which calls are 

forwarded through a one-digit touch. 

1. From your phone, dial the 10-digit Voice Portal number provided by Cox Business. 

2. At the prompt, enter your 10-digit VoiceManager number followed by the # key. 

3. At the prompt, enter your passcode followed by the # key. 

4. Press 4 to change your Call Forwarding option. 

5. Press 1 to activate Call Forwarding. 

6. Press 2 to deactivate Call Forwarding. 

7. Press 3 to change the Forwarding Destination. 

8. Press * to return to the previous menu. 



Call Forwarding Selective 


Call Forwarding Selective allows you to 

forward specific calls matching predefined 

criteria to a different phone 

number. 

The criteria for Call Forwarding Selective 

entry can be a list of up to 12 phone 

numbers or digit patterns and a specified 

time schedule. For example, all business 

calls from area code 704 could 

automatically be forwarded to a specific 

person or hunt group; or a call from the 

user’s home number from 2:00-3:00 p.m. 

on Tuesday can be forwarded to your cell 

phone. 

All criteria for an entry must be true for the 

call to be forwarded. 

Setup 

Speed — Eliminate playing “phone tag” and having 

to return messages. You can get your calls without 

having to give callers different numbers to try and 

locate you. 

Control — Define which callers can reach you and 

those that can’t. Take the guess-work out of your 

decision to answer the phone. 


2. Click the Call Forwarding Selective link. 

3. Enter the Default Call Forward to phone number. You may elect to click the Play Ring 

Reminder when a call is forwarded to alert you that the call has been forwarded. 

4. Click Apply and Add. 

5. Enter a name for the selective call type in the Description field. Click the radio button to 

identify whether you want to send calls to the default forward phone number or enter a 

different number to forward the call to, if applicable. 

6. From the drop-down menu, select the time schedule that you want to enable selective 

forwarding. 



7. Designate the phone number types or specific numbers you want to answer in the Calls 

From section. 

8. Click OK. 

9. Click the Call Forwarding Selective On radio button. 



Call Hold 


Flash Call Hold allows you to dial a feature 

access code to hold and retrieve calls. 

To hold the call, click the Flash button or 

switch hook once then dial the feature 

access code, *22#. 

You can then make another call while the 

first call is held. Press the Flash button 

followed by *22# to toggle between active 

and held calls. 

Setup 


Availability — Ensure important calls are not 

missed if you are engaged in a call. 

Flexibility — Address those calls that are of a 

more urgent nature and discuss call-back times for 

those that are not. 

1. From your phone, press the Flash button or the switch hook. 

2. Dial feature access code *22# to place the call on hold. 

3. Make a second call. (Note: To toggle between calls, press the Flash button and dial *22#.) 


Call History 


Call History enables you to view telephone 

numbers from calls that you have missed, 

received and dialed. 

When you click any of the tabs, the Name, 

Number and Date/Time of the call appears. 

You may call the number by clicking the link 

of the telephone number. 

Setup 


Convenience — Dial calls automatically with the 

click of a mouse. 

Information — Access contact information 

instantly on recent call dialed, received, or 

missed. 

1. From the Voice Tools menu, click the Personal Call Manager link. 

2. Click the Call History tab. 

3. Select Missed Calls, Received Calls, or Dialed Calls to view the calls in those categories. 

4. You may place a call to that number immediately by clicking the number link. 



Call Notify 


Call Notify sends you an email alert for all 

incoming calls that meet criteria you have 

specified. 

Each Call Notify profile can include up to 12 

numbers or digit patterns (such as area 

codes) and a specific time schedule. 

Setup 

Urgency — Provide a reminder alert to your 

smart phone on any high priority business calls 

you miss. 

Balance — Customize setup options to include 

calls from family and friends to ensure 

appropriate follow up. 


2. Click the Call Notify link. 

3. Input the email address to which the notification should be sent. 

4. Click Apply and Add. 

5. Enter a name for this selective call type in the Description text field. 

6. Click the radio button to designate whether you want to be notified or not. 

7. From the drop-down menu, select the time schedule that you want to enable for call 

notification. 

8. Designate the phone number types or specific numbers for which you want to be 

notified. Click OK to save the profile. 

9. Select the Active box for the Call Notify profile you wish to use. 



Call Park 


Call Park enables you to answer a call and 

park it (place it on hold) so a party at 

another extension can retrieve it. 

If you have the Music On Hold feature, it 

can be enabled for all callers who are 

parked to hear while they are waiting to 

have their call answered. 

Setup 


Flexibility — Hold and retrieve calls from any 

phone in the facility. 

Service — Answer and hold important calls for 

other team member until they are available to 

speak with the caller. 

1. From your phone, press the Flash button or switch hook. 

2. Press feature access code *68# to park a call to your own line, or press *68 (without the # 

sign) and follow instructions to park the call on a different extension. 

3. Hang up to park the call on that extension. 

Note: To answer a call parked on your phone, dial feature access code *88# and then the # sign 

again. To answer a call parked on a different phone, dial feature access code *88# and follow 

instructions to park the call on that extension. 

Call Park Retrieve 

Re-connect with calls that are parked. 

1. From your phone, press *88#. 

2. Dial the extension where the call is parked and press # or press # if parked on the 

extension retrieving the call. 



Call Pickup 


Call Pickup enables you to answer any line 

ringing within your Call Pickup Group. 

Note: A Call Pickup Group is defined by the 

Group Administrator. 

Setup 

Convenience — Answer calls to any phone in 

the group from any other phone within the call 

pick-up group. 

Customer Service — Ensure that customer calls 

are answered in the fewest number of rings. 

1. From your phone, press feature access code *98# to answer calls for other phones within 

your group. (Note: The phone that has been ringing the longest in the Call Pickup Group is 

answered.) 

Call Return 

Call back the last incoming caller (for numbers available to VoiceManager ). 

1. From your phone, use feature access code *69# to dial the last incoming call 

automatically. 


Call Transfer 


Call Transfer allows you to transfer a call to 

another phone number inside or outside of the 

company. 

This can be done from any flash-equipped phone, 

the VoiceManager Toolbar, or the Personal Call 

Manager portal. 

Setup 


Service — Transfer a caller to the right 

resource that can best serve them. Send 

calls to other parties with or without 

introducing the caller. 

To transfer a call: 

1. Use the Flash button or the switch hook on the initial call. 

2. Dial the telephone number or the extension of the person to whom you wish to transfer the 

call. 

3. When the called party answers, you can connect all three calls by flashing your switch hook. 

4. To drop out of the call and connect the other two parties, hang up the phone. 

To set up advanced transfer features: 


2. Click the Call Transfer link and click the Call Transfer Recall On radio button. 

3. Set the Number of rings before recall you want the transferring call to ring before returning 

to you for re-answer. 

4. Select the Enable Busy Camp On box and enter the time in seconds if you want to set a 

time limit for how long a blind transferred call will remain available to be directly answered. 

For example, Employee A is configured (as shown in the image above) and they blind 

transfer a call to Employee C, who is engaged in a call, and has activated the Call Waiting 

feature. If Employee C ends the call within 30 seconds, the camped on call rings their phone 

immediately. 

5. Click the Use Diversion Inhibitor for Blind Transfer On radio button to prevent the call 

from being redirected to another destination or voice mail without providing information to 

the destination party. 



6. Click the Use Diversion Inhibitor for Consultative Transfer On radio button to prevent the 

call from being redirected to another destination or voice mail when you provide information 

to the destination party. 

7. Click OK. 


Call Waiting 


Call Waiting allows you to answer another 

call while you are on the phone. 

The caller’s line identification is provided if 

your phone is equipped with this capability. 






phone. 

Setup 


Productivity — Enables identification of important 

calls to address needs immediately. 

Convenience — Decreases the chance of 

missing calls while on another line with the click of 

a button. 


2. Click the Call Waiting link. 

3. Click the Call Waiting On button to activate this feature. (Note: From your phone, you may 

elect to use feature access codes *43# to activate and #43# to deactivate.) 

4. Click OK to save. When a call comes in while you are on the phone, depress the Flash 

button to place the current call on hold and answer the second call. 



Calling Line ID Blocking per Call 


Calling Line ID Blocking allows you to 

prevent your number from being displayed 

when calling numbers outside of your 

company. However, members of your group 

can see your number when they are called. 



feature either within the VoiceManager 

Toolbar interface, the MyAccount Portal, or 

by dialing a feature access code from your 

phone. 

Setup 

Privacy — Prevent viewing of your calling line 

identification; and retain calling line anonymity 

while on the phone. 

Choice — Show calling line information for specific 

calls when preferred. 


2. Click the Line ID Blocking link. 

3. Click the Block Calling Line ID on Outgoing Calls On button to activate this feature. 

• To activate Calling Line ID Delivery Blocking for all outgoing calls from your phone, 

dial feature access code *31#. 

• To deactivate Calling Line ID Delivery Blocking on all outgoing calls, dial feature 

access code #31#. 

• To block your Calling Line ID on only the next outgoing call from your phone, dial 

feature access codes *67#, followed by the outgoing call number. 


Calling Line ID Delivery — Internal 


Internal Call Line ID Delivery enables the 

display of a caller’s identity inside the 

company or group, 

Unless blocked by the user, VoiceManager 

delivers the available phone number and 

name of the internal caller. 



feature within the VoiceManager Toolbar 

interface or the MyAccount Portal. 

Setup 


2. Click the Internal Calling Line ID Delivery link. 

3. Click the Internal Calling Line ID Delivery On button. 



Control — Decide whether or not to accept an 

internal company call and customize your greeting 

accordingly. 



Calling Line ID Delivery – External 


External Call Line ID Delivery enables the 

display of an outside caller’s identity to the 

user via any calling line ID-equipped phone 

or device. 

Delivered information can include the 

caller’s phone number and name. This data 

is delivered only if available and if it has not 

been blocked by the caller. 



feature within the VoiceManager Toolbar 

interface or the MyAccount Portal. 

Setup 

Control — Decide whether or not to accept a call 

from an external caller and customize your 

greeting accordingly. 


2. Click the External Calling Line ID Delivery link. 

3. Click the Enable External Calling Line ID Delivery On button to activate this feature. 



Calling Name Delivery 


Calling Name Delivery enables you to see 

an incoming caller's name if it is made 

available with the call. 

Setup 


Control — Identify the incoming caller’s name 

regardless of whether the caller is from inside or 

outside of your group. 


2. Click the Calling Name Delivery link. 

3. Click the Enable External Calling Name Delivery On radio button to display names of 

callers outside your group. 

4. Click the Enable Internal Calling Name Delivery On radio button to display names of 

callers inside your group. 




Calling Name Retrieval 


Calling Name Retrieval enables you to 

identify a caller's name using information 

from a source other than the Cox Network, 

such as your Outlook folder or Smart 

Phone. 

Setup 

Control — Identify the name of a caller based 

upon unique information access, and then 

manage the call as appropriate. 


2. Click the Calling Name Retrieval link. 

3. Click the Enable Calling Name Retrieval On radio button to activate the feature. 



Calling Number Delivery 


Calling Number Delivery enables you to see 

a caller's telephone number when they are 

trying to reach you. 

Setup 


Control — Identify an incoming call’s 

telephone number to prioritize and 

determine if you want to answer the call. 


2. Click the Calling Number Delivery link. 

3. Click the Enable External Calling Number Delivery On radio button to display 

telephone numbers of callers outside your group. 

4. Click the Enable Internal Calling Number Delivery On radio button to display 

telephone numbers of callers inside your group. 

5. Click OK. 



Cancel Call Waiting per Call 

Turn off Call Waiting to make an uninterrupted phone call. The Call Waiting service turns back on 

after the next outgoing phone call. 

1. From your phone, press *70#. 

Common Phone List 


Common Phone List allows you to create and 

store a list of frequently called contacts that 

others in the company can access and call. 

Click-to-dial capabilities are provided via the 

VoiceManager Toolbar and Personal Call 

Manager features. 

Setup 

To Input And Save Phone Numbers 

Convenience — Create a customized list of 

contacts you may call at the click of a mouse 

from anywhere. 

Productivity — Find and use frequently called 

phone numbers instantly. 

1. From the Voice Administration menu, click the Utilities option. 

2. Click the Common Phone List link. 

3. Click Add. 

4. Enter the contact’s Name and Phone Number. 

5. Click OK. (Note: To modify an existing contact, follow steps 1-2 above and click the Edit link 

to the right of the contact’s name. Make the changes and click Save.) 



To Dial Common Phone List Numbers 


2. Select the Group tab. 

3. Select the Number you wish to contact. 

4. Click Dial. (Note: To eliminate this step and place the call when you click it, open the 

Settings tab and check the Use One-Click Dialing checkbox.) 



Custom Ringback User 


Custom Ringback User enables callers to 

hear a media file when they call you. 

Instead of ringing, they hear the message 

or music you specify until their call is 

answered or goes to voice mail. 

Setup 

Image — Enhance perception of callers related to 

unique business or customer service applications, 

by providing custom messaging or music for them 

to listen to until their call is answered. 


2. Click the Custom Ringback User link. 

3. Click Add to create or Edit to modify an existing ringback profile. 

4. In the Description field, enter the name you want to associate to this ringback profile. 

5. Select the Play customer ringback radio button. From the Selected Time Schedule dropdown 

menu, choose the time range you want the ringback recording to be activated. 

6. Designate the phone number types or specific numbers that you want to initiate the playback 

of this ringback recording. 

7. To upload the recording, click the Initial Ringback tab near the top of that page. 

8. Click the Personal Ringback File radio button and click Browse to locate the audio file you 

want to use. (Note: The WAV file must use the CCITT u-law or a-law codec format and be 

less than 2 minutes long.) 

9. Click OK to save and return to the summary page. 

10. Confirm that the Active profile is checked and click OK to complete the feature configuration. 


Directed Call Park 


Directed Call Park enables a user to hold a 

call by a specific extension number and pick 

up from any in-group extension. 

Directed Call Pickup allows a user to hold a 

call against a specific extension and 

retrieve the call from any extension within 

the group. 

Setup 

If you want to… Then… 


Convenience – Answer incoming calls ringing on 

any phone within your group without having to 

leave your desk. 

Flexibility — You may park the call on the 

destination phone number and retrieve it from any 

extension in the group. You may also pick up the 

call that is parked on any extension in the group. 

Park a Call on a Different Extension 1. Press *68#. 

2. Enter the extension where the call is parked 

followed by the # sign. 

Retrieve the Parked Call from Any 

Extension in the Group 

Pickup a Directed Call from Any Extension 

in the Group 

Directed Call Pickup 


Directed Call Pickup allows you to answer a 

call ringing to a specific extension within the 

call pick-up group, instead of other calls that 

may be ringing within that call pickup group. 

Note: A Call Pickup Group is defined by the 

Group Administrator. 

Setup 

1. Press *88#. 

2. Enter the extension that the call was parked 

on. 

1. Press *97#. 

2. Enter the extension where the call is 

ringing. 

3. The call is transferred to the phone from 

which you are calling. 

Convenience — Answer an incoming call to 

another phone without having to leave your desk. 

Priority — Answer a specific incoming call to the 

call pick up group first to ensure faster handling 

time and service. 


2. Press feature access code *97# and the extension number of the phone you want to pick 

up. 

3. Press the # sign again. 

Directed Call Pickup with Barge In 




Directed Call Pickup With Barge In enables 

you to automatically conference in to an 

existing call that has been answered within 

the call pickup group. 

Note: A Call Pickup Group and Barge In 

rules are defined by the Group 

Administrator. 

Setup 

Convenience — Answer an incoming call to 

another phone without having to leave your desk. 

Quality — Join a call in progress to monitor the 

quality of the communication and provide 

coaching or support. 


2. Press feature access code *33# and the specific extension number of the call you want to 

pick up. 

3. Press the # sign again. 


Do Not Disturb 


Do Not Disturb allows you to set your 

station as unavailable so that incoming calls 

are given a busy response. 


deactivate the service by dialing a feature 

access code from your phone or configuring 

the service through your web interface. A 

status indicator on the Personal Call 

Manager identifies whether this service is 

enabled. 

How to Use 


Productivity — Maintain your concentration 

because it stops your handset from ringing. 

Convenient — Turn feature on and off with the 

click of a button. 

Flexibility — Make outgoing calls even when the 

feature is activated. 


2. Click the Do Not Disturb link. 

3. Click the Do Not Disturb On radio button to activate the feature.( Note: From your phone, 

you may elect to use feature access code *78# to activate the feature and *79# to 

deactivate.) 

4. Check the Play Ring Reminder when a call is blocked checkbox if you want an alert to 

remind you that the feature is still active. 

5. Click OK. 



Group Directory 


Group Directory provides easy access to 

the names and phone numbers of people in 

the company; and any names and phone 

numbers added by the administrator to the 

common phone list. 

Setup 

Convenience — Find any employee’s phone 

number at the click of a mouse button. 

Productivity — Find and use frequently called 

company phone numbers instantly. 

Continuity — Obtain immediate and 24x7 access 

to employee and emergency numbers from any 

internet browser. 


2. Click the Group button. 

3. Select the phone number link you wish to call and click Dial. If you have selected one-click 

dialing in the Settings tab, click the number link to bypass the click Dial step. (Note: 

Employee/User numbers are automatically inserted into the Group Directory from 

MyAccount. All other names and numbers are from the common phone list feature, if 

configured.) 


Hoteling Guest 


Hoteling Guest enables you to place and 

receive calls that appear as your office 

phone number when you visit companies 

that use VoiceManager. 

Setup 


Mobility — Make and receive calls from 

company locations as if you are in your office. 


2. Click the Hoteling Guest link. 

3. Click the Hoteling Guest On radio button. 

4. Check the Limit Association To checkbox and enter the number of Hours that you want 

the feature enabled. 

5. Click Search to locate a specific individual and assign them to an Associated Host that 

you add from the Available Hosts panel. 

6. Click OK. 

Note: If you do not see the name of the Available Host you need, contact the company and 

request that they enable/configure their phone to be used as a host. (Tip: The Limit 

Association to value must be within the hour quantity that the Host has designated.) 


Hoteling Host 


Hoteling Host allows you to provide phones 

at your site for visitors to use so that they 

can make and receive calls that appear as 

their own phone number. 

Setup 


Mobility — Enable visitors to make and 

receive calls using their telephone number 

regardless of which company location they 

visit. 


2. Click the Hoteling Host link. 

3. Click the Hoteling Host On radio button. 

4. Check the Enforce Association Limit checkbox and enter the number of Hours that 

you want the feature enabled. 

5. Click OK. 


Incoming Calling Plan (User) 


Incoming Calling Plan for Users enables your company 

to set restrictions on the types of calls that your staff 

can receive. Permissions can be set up on a companywide 

or user specific basis. 

Setup 


Cost — Reduce calling expenses by 

preventing collect calls from being 

accepted by a user. 

Productivity — Prevent outside callers 

from reaching and speaking with a user 

that should be restricted to only internal 

calling 

1. From the Voice Administration menu, click the Users link. 

2. Click Search to view the list of all users. 

3. Click the Edit link next to the person you want to modify. 

4. Return to the Voice Administration menu and click the Call Plans option. 

5. Click the Incoming Call Plan link. 

6. From the Calls From Within Group column, check the box to grant access so the user can 

accept calls from different group members. 

7. From the Calls From Outside Group column, select Y, N, or P in the drop-down menus to 

define whether the user can accept or reject calls from external callers, or opt to accept 

transferred calls from another user. 

8. From the Collect Calls column, check the box to grant the user the ability to accept Collect 

Calls. 

9. Click OK. 



Last Number Redial 


Last Number Redial enables you to redial 

the last number you called by dialing a 

feature access code from your phone. 

Setup 

Convenience and Speed — Save time having 

to remember or looking up the last number you 

called. 

1. From your phone, use feature access code *66# to redial the last outgoing number. 

Multi-Location Extension Dialing 

VoiceManager customers with locations in different Cox Business markets in the same city or 

state or in different states can dial between the locations using a 4-digit extension dialing without 

incurring any local or long distance usage charges. 

1. No setup configuration is required. 


Music On Hold - User 


Music on Hold enables a user to allow their 

caller to hear company-provided music or 

messaging when the caller must be placed 

on hold. 

This service can be used in conjunction with 

the Call Hold and Call Park features. 

Setup 


Courtesy — Make the time that callers must be 

on hold more pleasant. Hearing music or a 

message assures the caller they have not been 

cut off. 

Awareness — Advertise your product suite and 

service offerings. 

Ease — Turn feature off and on with the click of a 

button. 


2. Click the Music on Hold link. 

3. From the General Settings tab, click the Music on Hold On radio button. 

4. Click the Group Defined Music or Customer Music File to define what you want the 

callers to hear. (Note: If you select the Custom Music File, click the Browse button to 

locate and upload the specific file.) 

5. You may elect to click the Internal Calls Settings tab to play a different message or music 

for calls made to employees in your company. Check the Use Alternate Source for 

Internal Calls checkbox and repeat step 4. 




N-Way Conferencing 


N-Way Conferencing allows a user to conduct 

teleconference calls for a maximum of 15 telephone 

numbers without the need for any special 

configuration. 

Setup 

Costs — Reduce meeting and travel costs 

by conducting business via 

teleconferencing. 

Productivity — Get the right people 

together in real-time to make decisions 

quicker. 

Flexibility — Set up a conference call 

anytime and anywhere to conduct 

business. 

Use the following steps to place a multi-way conference call from any IP Phone. 

1. Dial the first party you want to conference. 

2. When the person answers, click Conference to place that person on hold. 

3. Dial another number to conference. 

4. When that person answers, click Conference to connect that call. 

5. Click Conference to place the parties on hold. 

6. Repeat steps 3-5 to add a maximum of 15 people to the call. 


Outlook ® Integration 


Outlook Integration enables users to 

incorporate their contacts from Microsoft 

Outlook for access via VoiceManager ® 

Toolbar and Personal Call Manager. 

Outlook Contacts can be searched by name 

or company and the number called by use 

of a click-to-dial option. V-card information, 

if available, can also be displayed by 

clicking their name. 

Setup 


Efficient — Access all your contacts, including 

those in Outlook, from a single interface. 

Convenience — Click an Outlook contact and 

automatically dial their number with ease. 

1. For initial setup, from the Voice Tools menu, click the Client Applications option. 

2. Click the Outlook Integration link. 

3. Click the Outlook Integration On radio button to activate this feature. 

4. Select how you want to incorporate your contacts’ information by clicking either Retrieve 

Contacts From Default Contact Folder Only or Retrieve All Contacts. 

5. Click OK. 

6. To place calls access Outlook, open your Personal Call Manager window and click 

Outlook, or use your Toolbar and enter your criteria in the Search field. 

7. Click Contact to place the call. 



Personal Call Manager 


Personal Call Manager is a web-based 

tool in MyAccount. When connected to 

any direct dialed phone, it provides 

feature-rich calling capability whether 

you are in the office or working 

remotely. 

Setup 

Mobility — From an Internet browser, make and 

receive calls when you have access to a phone that 

can be dialed directly. 

Convenience — Through a single computer screen, 

you can initiate and receive calls as if you are at your 

desk. With the click of the mouse, calls can be: speeddialed, 

placed on hold, transferred, conferenced or 

sent to voice mail. 

1. From the Voice Tools menu, click the Personal Call Manager link in the upper right 

corner to open the screen. (Note: The Service Status checkboxes, Do Not Disturb 

(DND), Call Forwarding Always (CFA) and Remote Office (RO) are selected based on 

settings you have configured previously.) 

2. Choose your availability status from the Profile drop-down menu. This menu reflects any 

settings you have configured in the Personal Status Manager feature. 

3. Enter a phone number in the Enter Phone Number field and click Dial to initiate a call. 

4. Click the Group tab to display a list of all users in your business group or enterprise. 

From the Personal or Call History tabs, you can click a phone number link to: initiate a 

call, redial a previous incoming / outgoing call, transfer, send a call to voice mail, answer 

the call, place a new call on hold, conference, or end the call. 

5. Within the active tabs labeled Group, Personal, Call History or Outlook, outbound calls 

can be made to any telephone number there by clicking on the phone number link. (Note: 

These features are detailed in their respective feature pages.) 

6. Within the Options tab, current configurations are available to activate one-click dialing, 

and in Outlook, be able to open a journal entry on incoming / outgoing calls and load 

contacts from your computer. 

7. Close the window by clicking the red X in the upper right corner. 


Personal Phone List 


Personal Phone List allows you to create a 

list of your contacts’ names and phone 

numbers that you can call with a click-to-dial 

feature. 

Setup 


Convenience — Create a customized list of contacts 

you may call at the click of a mouse. 

Productivity — Find and use frequently called phone 

numbers instantly. 

To Input and Save Phone Numbers 


2. Click the Personal Phone List link. 

3. Click Add. 

4. Enter the Name and Phone Number in the fields 

5. Click OK. (Note: To edit entries, click the Edit link to the right of the contact you want to modify. 

Make the desired changes and select Save.) 

To Dial Personal Phone List Numbers 

1. From the Voice Tools menu, click the Personal Call Manager link and select the Personal tab. 

2. Select the number you wish to contact then click Dial to place the call. (Note: In the Settings tab is 

a Use One-Click Dialing option that when checked, eliminates the click Dial step in making a call.) 



Personal Status Manager 


Personal Status Manager allows you to control 

your inbound calls through four pre-configured 

profiles: in the office, out of the office, busy, or 

unavailable. 

These profiles can be changed quickly from any 

Internet browser, and can be activated online or 

from any phone, anywhere using the Voice Portal 

feature. 

Setup 

Choice — Manage your incoming calls 

based on four business scenarios that 

enable you to customize call management 

from a remote location. 

Ease — “Set it and forget it”, or instantly 

change the routing of your calls with a single 

setting. 



1. From the Voice Tools menu, click the Incoming option. 

2. Click the Personal Status Manager link. 

3. From the Current Profile drop-down menu, select the type of profile you want to configure 

and insert values in any section of the screen. (Note: Personal Status Manager takes 

precedence over other service settings associated with processing incoming calls. You can 

use the Voice Portal feature to activate any of the four calling profiles from a telephone.) 

4. Click OK. 



Priority Alert 


Priority Alert allows you to make your phone 

ring with a different cadence on calls based 

on your pre-defined criteria. 

Use this service to alert you when a call 

from a specific telephone number or digit 

string (such as area code) is trying to reach 

you. 

Setup 

Service — Provides you with a quick way to 

identify high priority calls. 

Convenient — Provides time range distinctions 

when you want to answer calls; and governs your 

time by limiting interruptions. 


2. Click the Priority Alert link. 

3. Click Add. 

4. In the Description field, enter a name for the alert. 

5. Click the Use priority alert or Do not use priority alert radio button to define the action you 

want based on the specific telephone number or time of day rules. 

6. From the Selected Time Schedule and Selected Holiday Schedule, choose the schedule 

to want to use. 

7. In the Calls from section, select the radio button next to Any phone number or Following 

phone numbers. If Following phone numbers is clicked, you can select Any private 

number, Any unavailable number, and up to 12 Specific phone numbers or digit strings 

to trigger the Priority Alert feature. For example, in using the (?) sign as a wild card character, 

if you entered the digit string 404???????, any call from the 404 area code triggers the 

Priority Alert feature. 

8. Click OK. 


Privacy Settings 


Privacy Settings allow you to restrict access to 

your phone status and personal visibility from the 

Group Directory, Personal Directory and Auto 

Attendant feature capabilities. 

Setup 


Exclusivity — Define specific individuals who are 

allowed to reach you so that you can manage 

business-sensitive and personal-related issues. 

Productivity — Prevent any type of phone 

interruptions and remain focused on your projects. 

1. From the Voice Tools menu, click the Profiles option. 

2. Click the Privacy Settings link. 

3. Check any or all of the checkboxes to set the following restrictions: 

a. Enable Directory Privacy to prevent others from seeing your information in the Personal or Group 

Directory. 

b. Enable Auto Attendant Extension Dialing Privacy / Enable Auto Attendant Name Dialing 

Privacy to prevent Auto Attendant from reaching you by your phone extension or your name. 

c. Enable Phone Status Privacy to prevent others from monitoring your phone status. Note: This 

setting does not apply to those you have identified as “Assigned Monitors”. 

4. Enter search criteria to locate people you want to grant viewing privileges for your phone status 

regardless of privacy settings you have established. 

5. From the Available Users panel, select the individual(s) you want to make monitor(s) by clicking Add 

to move them from the Available Users panel to the Assigned Monitors panel. 



Push To Talk 


Push To Talk enables you to establish an intercom 

capability with one or more other users in the 

company. 

Setup 


Convenience — Provides a separate and open talk path to 

reach another team member. 

Speed — Improves speed of communication for addressing 

daily or ad hoc tasks. 

Status — Reinforces the support level structure created by 

the business. 

Note: Confirm that your Administrator has loaded the desired extension number(s) on your IP phone for which 

you want to configure the Push To Talk connection. 


2. Click the Push To Talk Office link. 

3. Select the Auto-Answer radio button to allow the selected user to automatically answer your call. 

4. Determine if you want the intercom path to be a One-Way connection, where only your voice is heard, or if you 

prefer to enable Two-Way communications where you are able to hear them as well. 

5. Select your Access List preference. Click the Allow calls from only the users selected below radio button to 

enable individuals you list in the Selected Users column to call you. Click the Allow calls from everyone except 

the users selected below radio button to disable individuals listed in the Selected Users column to call you. 

6. Click Search to display a list of all Available Users that you can associate with this feature. Click Add to move 

Available Users to the Selected Users column based on your access preference you defined in step 5. 



Remote Office 


Remote Office allows you to use your home 

phone, your cell, or any direct dialed 

number as your business phone. All calls 

coming to your business line will ring this 

remote office phone. 

When you use Personal Call Manager, you 

can also make calls from the remote phone 

and have them billed to your business. 

Setup 


Mobility — Use your office number to make and 

receive calls anywhere in the world. 

Costs — Reduce facility costs by enabling 

employees to work from home. Use company long 

distance service instead of more costly calling 

options. 

Productivity — Eliminate office interruptions by 

allowing you to work from anywhere and manage 

communications as though you are in your office. 


2. Click the Remote Office link. 

3. Click the Remote Office On button to activate this feature. 

4. In the Remote Phone Number field, enter the telephone number that you want your calls 

sent. 


Note: Use Remote Office in conjunction with Personal Call Manager to place outbound calls that 

use your office Calling Line ID and also bill to the company. 



Selective Call Acceptance 


Selective Acceptance allows you to receive 

calls that meet pre-defined criteria. 

The criteria for each Selective Acceptance 



time schedule. 

All criteria for an entry must be true for you 

to receive the call. 

Setup 

Control — Authorize calls you will answer. 

Provide time range distinctions for when you want 

to accept or decline certain calls to govern your 

time by limiting interruptions. 


2. Click the Selective Acceptance link. 

3. Click Add. 

4. In the Description field, enter a name for this selective call type. 

5. Click the Accept call or Do not accept call radio button to define what calls to accept. 

6. From the Selected Time Schedule and Selected Holiday Schedule drop-down menus, 

select the time or holiday schedule for which you want to activate a call acceptance rule. 

7. Designate the phone number types or Specific phone numbers for which you want to 

accept or decline calls. 

8. Click OK. (Note: Callers that are outside of this rule will hear a voice response message that 

you are not accepting calls.) 

Note: Once a Selective Acceptance profile has been added, you can check or uncheck the 

Active box to apply the rule you created from the feature summary page. 


Selective Call Rejection 


Selective Rejection allows you to decline 

calls that meet pre-defined criteria. 

The criteria for each Selective Acceptance 



time schedule. 

All criteria for an entry must be true for you 

to reject the call. 

Setup 


Control — Prevent calls you do not want to 

answer from reaching you. Provide time range 

distinctions for when you want to reject or not 

reject certain calls to govern your time by limiting 

interruptions. 


2. Click the Selective Rejection link. 

3. Click Add. 

4. In the Description field, enter a name for this selective call type. 

5. From the Selected Time Schedule and Selected Holiday Schedule drop-down menus, 

select the time or holiday schedule that you want to activate a call rejection rule. 

6. Designate the phone number types or Specific phone numbers for which you want to 

reject or accept calls. 

7. Click OK. (Note: Callers that meet the criteria of this rule hear a voice response message 

that you are not accepting calls.) 

Note: Once a Selective Acceptance profile has been added, you can check or uncheck the 

Active box to apply the rule you created. 



Sequential Ring 


Sequential Ring enables users to define a 

“find-me” list of phone numbers that are 

alerted sequentially for incoming calls that 

match specified criteria. 

While the service searches for the user, the 

calling party is provided with a greeting 

followed by periodic “find-me” comfort 

announcements. 

Setup 

Coverage — Enable important calls to your office 

that cannot be answered to route in a preferred 

sequence to your cell, your home phone, or other 

numbers instead of voice mail. 

Service — Minimize caller frustration if you are 

unable to answer your main line. Enable the 

caller to have a better experience while waiting 

for their call to be answered. 


2. Click the Sequential Ring link and click the Use Base Location first checkbox, if you want 

that number to be called first. 

3. Select the Number of rings you prefer before the call rings the next line. 

4. Enter the telephone numbers for Sequential Ring and select the number of rings you want to 

assign to each number. 

5. Check Answer Confirmation required to prompt the answering party to enter a 

confirmation digit to complete the call. 



Shared Call Appearance enables incoming calls to 

ring a maximum of 35 additional phones 

simultaneously and connects the first phone to be 

answered. If one of the phones is already hosting an 

active call under the line ID, incoming calls are 

delivered to the active phone and any outgoing calls 

from another phone using the same line ID are 

blocked. 

Shared Call Appearance with Multiple Call 

Appearance enables multiple calls to be managed 

concurrently on different Shared Call Appearance 

locations. 

Setup 


Shared Call Appearance with Multiple Call Arrangement 

Features Benefits 

Customer Service — Increases speed with which customer 

calls are answered. 

Convenience — Allows you to answer and dial calls using 

your phone number from any IP Telephone that has your line 

appearance. 

Costs — Enables call answering duties to be shared 

between team members, potentially eliminating the expense 

of a dedicated attendant for handling calls. 

1. From the Voice Tools menu, select the Call Control option and click the Shared Call Appearance link. 

2. Check the Alert all appearances for Click-To-Dial calls checkbox when you use VoiceManager Toolbar and want your 

Click-To-Dial calls to ring all phones that have your line appearance. (Note: Do not select this option if you prefer your line to 

ring your phone only.) 

3. Check the Allow Call Retrieve from another location checkbox when you use a feature access code to automatically 

retrieve a call that was answered at another Shared Call Appearance of your number. 



4. Check the Multiple Call Arrangement On checkbox to allow multiple calls using your phone 

number / ID to be dialed or answered simultaneously across all Shared Call Appearances of 

your number. 

5. Check the Allow bridging between locations checkbox when you want to use a feature 

access code to bridge a 3-Way conference call automatically for any call that has been 

answered at another Shared Call Appearance of your number. 

6. Select the type of Bridge Warning tone treatment you prefer when you bridge and join a call 

using a feature access code. Click None to apply no tone alert treatment upon your entry to 

the call. Click Barge-in only to provide a single tone alert. Click Barge-in and repeat every 

30 seconds to provide a tone alert at that interval. 

7. Click Edit to the right of the selected Line/Port to modify a specific IP Phone device that has a 

Shared Call Appearance of your line. 

8. Check the Enable this location to connect the phone that uses your line. If you wish to restrict 

the Origination or Termination of your calls related to that phone device, contact your 

company’s VoiceManager administrator for help. 

9. Click OK. (Note: The previous screen displays. Click OK to save all changes). 


Simultaneous Ring Personal 


Simultaneous Ring Personal rings multiple 

phone numbers in addition to your primary phone 

when you receive a call. 

Setup 


Service — Minimize calls missed from 

customers and other important callers. 

Mobility — Receive office calls immediately 

regardless of where you are. 


2. Click the Simultaneous Ring Personal link. 

3. Click the Simultaneous Ring Personal On button to activate this feature. 

4. Choose Don’t ring my Simultaneous Ring numbers if I’m already on a call to activate 

that rule. 

5. Enter up to 10 phone numbers that you want to ring simultaneously when you receive a call 

to your office line. 

6. Select the Answer confirmation required checkbox to prompt the answering party on that 

line to enter a confirmation digit to answer the call. (Note: We recommend that you use this 

option to prevent an unanswered call from going into a voice mailbox that may be 

associated with another line.) 

7. If the specific telephone number or time of day rules are not needed, click OK to save the 

configuration. 

8. If the specific telephone number or time of day rules are needed, click Add and enter text in 

the Description field to define the Simultaneous Ring feature. 

9. Click the Use simultaneous ring personal or Do not use simultaneous ring personal 

radio button to define the action you want to use based on the specific telephone number or 

time of day rules. 

10. From the Selected Time Schedule and Selected Holiday Schedule, choose the schedule 

to want to use. 

11. In the Calls from section, select the radio button next to Any phone number or Following 

phone numbers. If Following phone numbers is selected, you can select Any private 

number, Any unavailable number, and up to 12 Specific phone numbers or digit strings 



to trigger the Simultaneous Ring Personal feature. For example, in using the (?) sign as a 

wild card character, if you entered the digit string “404???????”, any call from the 404 area 

code triggers the Simultaneous Ring Personal feature. 

12. Click OK. 


Speed Dial 8 


Speed Dial 8 allows you to set up single 

digit dialing for up to eight (8) frequently 

called phone numbers. 

With Speed Dial 8, numbers can be 

programmed into the system through the 

online portal or from your desk phone. 

Likewise, one-digit dialing on any of the 

programmed numbers can be done from 

the phone connected to your line, or from 

the Personal Call Manager portal. 

Setup 


Program numbers into the system 

from the Web Portal 

Make a call from the MyAccount 

portal 


Productivity — Use a one-digit code to dial up to 

eight (8) phone numbers from your phone or 

remotely through Personal Call Manager. 

Flexibility — Add, remove, or change speed dial 

numbers as necessary by highlighting and deleting, 

or changing the number and name. 

1. From the Voice Tools menu, select the Outgoing 

Calls option. 

2. Click the Speed Dial 8 link. 

3. Select one of the Speed Codes. 

4. Enter the telephone number and name to assign 

to the code and click OK to save. (Note: When 

programming a toll free number, such as “800”, 

“866”, etc., place a “1” as the first digit of the 

number.) 

1. From the Voice Tools menu, select the Personal 

Call Manager link and place the cursor in the 

Enter Phone Number text field. 

2. Enter the one-digit code of the number you want 

to call and press #. 



Program numbers into the system 

from your phone 

Make a call from your phone 

1. From your phone, press the feature access code 

*74#. 

2. When you hear the dial tone, enter the one-digit 

code of the number you want to program, followed 

by the complete number and the # key. (Note: 

When programming a toll free number, such as 

“800”, “866”, etc., place a “1” as the first digit of 

the number.) 

1. When you hear the dial tone, press the one-digit 

code of the number you want to call and press #. 


Speed Dial 100 


Speed Dial 100 allows you to set up twodigit 

dialing for up to 100 frequently called 

phone numbers. 

With Speed Dial 100, numbers can be 

programmed into the system through the 

online portal or from your desk phone. 

Likewise, two-digit dialing on any of the 

programmed numbers can be done from 

the phone connected to your line, or from 

the Personal Call Manager portal. 

Setup 


Productivity — Use a two-digit code to dial any of up to 

100 phone numbers from your phone or remotely through 

Personal Call Manager. 

Flexibility — Add, remove, or change speed dial numbers 

as necessary by highlighting and deleting, or changing the 

number and name. 


Program numbers into 5. From the Voice Tools menu, select Outgoing Calls option. 

the system from the Web 6. Click the Speed Dial 100 link. 

Portal 

7. Click Add. 

8. From the Speed Code 100 drop-down menu, select a two-digit value 

to assign to the telephone number. 

9. Enter a description and telephone number to assign to the code. 

(Note: When programming a toll free number, such as “800”, “866”, 

etc., place a “1” as the first digit of the number.) 


Make a Call from the 3. From the Voice Tools menu, click the Personal Call Manager link. 

Web Portal 

4. Place your cursor in the Enter Phone Number text field. 

5. Press # and enter the two-digit code of the number you want to call. 

6. Click Dial to call. 

Program numbers into 1. Press *75#. 

the system from your 2. When you hear the dial tone, enter the two-digit code of the number 

phone 

you want to program, followed by the complete telephone number 

and #. You will receive a voice prompt that the speed dial was 

programmed successfully. (Note: When programming a toll free 

number, such as “800”, “866”, etc., place a “1” as the first digit of the 

number.) 



Make a Speed Dial 100 

Call from Your Phone 

1. When you hear the dial tone, press # and the two-digit code of the 

number you want to call. 

2. Press # to call. 


Standard Voice Mail 


Standard Voice Mail provides your callers with 

the option to leave a private recorded message 

when you cannot answer their call. 

You are able to create and select the 

customized greeting you wish to play, and have 

your own password-protected access to listen 

to recorded messages and make changes to 

service options. 


Coverage — Capture information left by 

callers when you are unable to answer your 

phone and review it at your convenience. 

Privacy — Safeguard access to your voice 

mail messages through a unique passcode. 

To activate your voice mail service from your office phone: 

1. Dial the Cox Voice Mail Access Number for your area that has been provided by your 

Cox Representative. 

2. Review the tutorial for steps on how to create your password, record your name, and 

record your personal greeting. (Note: Your password must be between 4 and 7 digits in 

length.) 

To activate your voice mail service from a non-business phone: 

• Check that you have your temporary password that has been provided by your Cox 

Representative and follow steps 1-2 above. 

Once you activate your voice mail service, you can make changes through a Telephone User 

Interface or MyAccount. 

1. From the Voicemail Portal Tools menu, click the Messaging Controls option. 

2. Click the Voice Portal Password link. 

3. Click Voice Mailbox Passcode Management Preferences. 



Setup 

4. Enter your new passcode in the Type New Passcode field and enter it again in the Re-type 

new passcode field. 

5. Click OK. 

6. Use the Voice Mailbox Preferences window to modify your mailbox configuration. 

7. From the Voicemail Portal Tools menu, click the Messaging Controls option. 

8. Click the Voicemail Preferences link. 

9. Click the Voice mailbox status on or off button; select how you want to manage incoming 

calls in the Voice call preferences section; and choose the number of rings you want before 

the caller hears your greeting in the Number of rings before greeting drop-down menu. 


11. Assign your voicemail greeting from the Messaging Controls window. 

12. Click the Greeting link. 

13. Click the radio button to the left of the greeting you want callers to hear. 


NOTE: You can record your greetings by calling your voice mailbox; however, you cannot create 

or modify a greeting on this page. 


Three-Way Calling/Consultation Hold/Call Transfer 


Three Way Call allows you to conference 

with two other parties on the phone 

simultaneously. 

A conference call participant may be added 

or released from any call. 

Setup From Phone 


Productivity — Get the right people together in 

real-time to make decisions quicker. 

Convenience — Add and remove people on a 

call by simply pressing the switch hook/flash 

button, or the click of a mouse in the MyAccount 

portal. 

1. Press the switch hook or Flash button on your phone to hold the initial call. 

2. Enter the complete phone number or extension of the third party. (Note: You can press the 

# key to signal the end of the phone number or extension.) 

3. When the call is connected, press the switch hook or Flash button again to connect all calls. 

4. To drop the add-on party, press the switch hook or Flash button again. (Note: If one of the 

callers hangs up, the other callers remain connected.) 

Setup From Personal Call Manager 

1. Answer or initiate first call. 

2. Answer or initiate second call. This action will automatically place the first call on hold. 

3. Click Conference. 

4. All calls are connected. 

NOTE: While engaged in an active conference call, click the Transfer button. The two calls 

remain connected and you are disconnected. 



Time Schedule (Personal and Holiday) 


Time Schedule at the Personal level enables you to 

customize how your incoming calls are managed 

based on your preconfigured calendar. 

Time Schedules are created as events which can be 

based on holidays, date, day of week, and time of 

day. You can also set up recurring pattern options 

as necessary. 

Setup - Time Schedules 

Convenience — Customize your personal 

schedule to trigger how your incoming calls 

are managed. 

Efficiency — Build or edit your Personal 

Time Schedules once to avoid duplicating 

your efforts for each calendar you select. 

Add, change or delete time schedules with 

just a few clicks of your mouse. 

1. From the Voice Tools menu, click the Profile option. 

2. Click the Schedule link and click Add to create a new schedule. 

3. In the Schedule Name field, enter a description for the time schedule. Click the radio button to 

designate whether the Schedule Type represents Time or Holiday hours and click OK. 

4. Click the Schedule Name link and click Add and enter a more detailed description of the time 

schedule name in the Event Name field. 

5. Enter the Start Date and Start Time along with the End Date and End Time. (Note: You may 

elect to check the All Day Event checkbox.) If applicable, select a recurrence pattern from the 

Recurs drop-down menu. 

6. Populate the corresponding fields to define when the schedule repeats and click OK. 

7. Delete an existing Personal time schedule by checking the checkbox to the left of the 

Schedule Name you want to remove and click OK. 

8. Modify an existing Personal Schedule by clicking the Edit link to the right of the Schedule 

Name. 

9. Click the Event Name and revise the schedule as needed. (Note: Users cannot edit or delete 

Group Schedules.) 


Setup –Holiday Schedules 


1. Follow steps 1-5 on the previous page, but click the Holiday radio button in step 3 and click 

OK. 

2. Enter the Start Date / Start Time and the End Date / End Time. Select AM or PM from the 

drop-down menu. (Note: You may elect to check the All Day Event checkbox if applicable.) 

3. From the Recurrence Pattern section, select an option to define if and when you want the 

Holiday to repeat. The options are Never, Daily, Weekly, Monthly and Yearly. Based on the 

selection you choose, you will be prompted to populate associated values. 

4. Click OK. 

Application Note: Time and Holiday Personal Schedules can be used with several VoiceManager 

features including: Auto Attendant, Call Notify, Custom Ringback, Priority Alert, Selective Call 

Acceptance, Selective Call Rejection, Selective Call Forwarding, Simultaneous Ring, and 

Sequential Ring. 



Unified Messaging 


Unified Messaging sends you an email in a .wav file 

format with any voicemail message you receive. 

Setup 

Convenience —Receive both email and 

voice messages in a single place for quick 

review. 

1. From the Voicemail/Portal Tools menu, click the Messaging Controls option. 

2. Click the Voicemail Forwarding and Notification Preferences link. 

3. Enter the E-mail address for where you want your voice mail messages to be sent. 

4. Check the Attach voice message checkbox. 

5. Click the radio button to the left of the Voice message disposition option you prefer. 

6. Click the Save link. 


Virtual Number Service 


Virtual Number Service is a cloud-based 

service that provides direct inward dialing to 

any phone you wish to use. 

Setup 


Mobility — Enable others to reach you by 

dialing a single number, anytime and 

anywhere. 

Cost — Use less expensive direct inward 

dialing numbers instead of investing in 

dedicated lines and equipment. 

Virtual Number Service is an optional offering from Cox Business. When it is provisioned, you 

can set up call routing and other calling features via the VoiceManager Toolbar or remote office 

setting. 

VoiceManager Toolbar 

The VoiceManager Toolbar provides user controls to access voice services. The toolbar enables 

users to make and accept telephone calls and change telephone settings from within Microsoft 

Outlook and Internet Explorer. 

Users have access to most MyAccount and Personal Call Manager configuration options directly 

from the Toolbar. 



Voice Portal Password 


Voice Portal Password enables you to reset or 

change your private access value for the web portal 

or voice portal. 

Setup 

Privacy — Maintain personal information 

that prevents others from accessing your 

account and potentially damaging your 

data. 

Security — Prohibit unsecured access to 

your account by changing your account 

login information frequently. 

1. From the Voice Mail Portal Tools menu, click the Messaging Controls option. 

2. Click the Voice Portal Password link. 

3. Enter the new password you want to use to access the web or voice portal. (Note: You must 

enter the password twice to confirm.) 



Appendix A: Feature Access Codes 

Feature Access Codes allow you to activate and deactivate many of the functions in 

VoiceManager through your phone. 

Feature 

Access Code 

Name 

Anonymous 

Call 

Rejection 

Activation 

Anonymous 

Call 

Rejection 

Deactivation 

Automatic 

Callback 

Deactivation 

Automatic 

Callback 

Menu Access 

Appendix A 

Note: You cannot change Feature Access Codes. Availability of Feature Access Codes 

varies by product package. 

Code Description 

*77# 

*87# 

#80# 

#9# 

Call Bridge *15 

Call 

Forwarding 

Always 

Activation 

Call 

Forwarding 

Always 

Deactivation 

*72# 

*73# 

Anonymous Call Rejection Activation allows users to activate the 

Anonymous Call Rejection service. After the user dials the feature 

access code, the Application Server then plays an announcement to 

inform the user that the service has been successfully activated. If the 

service was already active, the user still receives the announcement. 

Anonymous Call Rejection Deactivation allows users to deactivate 

the Anonymous Call Rejection service. After the user dials the feature 

access code, the Application Server then plays an announcement to 

inform the user that the service has been successfully deactivated, 

even if the service was never activated. 

Automatic Callback Deactivation allows users to deactivate all 

current automatic callback sessions. Automatic Callback is a user 

service that automatically monitors a busy line and as soon as the 

called line becomes free, it provides a notification. 

Automatic Callback Menu Access allows users to access an 

interactive voice response (IVR) menu, which lists the current pending 

callbacks and allows users to cancel individual callbacks. 

Call Bridge allows users who are assigned Shared Call Appearance 

to join a bridge. 

Call Forwarding Always Activation allows users to redirect incoming 

phone calls to another number such as a mobile phone or 

administrative assistant. After dialing the assigned code, users dial the 

phone number to which calls are redirected followed by the pound sign 

(#). 

Call Forwarding Always Deactivation allows users to turn Call 

Forwarding Always off. After deactivation, calls ring to the user's 

phone unless the user has set up another service such as Call 

Forwarding Busy, Call Forwarding No Answer, or Call Management or 

Do Not Disturb. 

i IP Centrex User Guide

Feature 

Access Code 

Name 

Call 

Forwarding 

Always 

Interrogation 

Call 

Forwarding 

Always To 

Voice Mail 

Activation 

Call 

Forwarding 

Always To 

Voice Mail 

Deactivation 

Call 

Forwarding 

Busy 

Activation 

Call 

Forwarding 

Busy 

Deactivation 

Call 

Forwarding 

Busy 

Interrogation 

Call 

Forwarding 

Busy To 

Voice Mail 

Activation 


*21* 

*21# 

#21# 

*90# 

*91# 

*67* 

*40# 

Appendix A 

Call Forwarding Always Interrogation allows users to hear whether 

Call Forwarding Always is deactivated or activated. If Call Forwarding 

Always is activated, the user also hears the Call Forwarding 

destination. The Call Forwarding Always destination can be a phone 

number or voice mail. Call Forwarding Always Interrogation becomes 

visible when one or more of the following services are authorized (for a 

service provider or group) or assigned (for a user): Call Forwarding 

Always, Voice Messaging User, Third-Party Voice Mail Support. 

Call Forwarding Always To Voice Mail Activation allows users to 

send all calls to voice mail. 

Call Forwarding Always To Voice Mail Deactivation allows users to 

deactivate the Call Forwarding Always To Voice Mail service. 

Call Forwarding Busy Activation allows users to redirect their 

incoming phone calls to another number, such as a mobile phone or 

administrative assistant, when they are on the phone. After dialing the 

assigned code, users dial the phone number where they want their 

calls to be redirected. 

Call Forwarding Busy Deactivation allows users to turn Call 

Forwarding Busy off. After deactivation, calls ring on the user's phone 

unless the user has set up another service such as Call Forwarding 

Always, Call Forwarding No Answer, or Do Not Disturb. 

Call Forwarding Busy Interrogation allows users to hear whether 

Call Forwarding Busy is deactivated or activated. If Call Forwarding 

Busy is activated, the user also hears the Call Forwarding destination. 

The Call Forwarding Busy destination can be a phone number, SIP- 

URI, or voice mail. Call Forwarding Busy Interrogation becomes visible 

when one or more of the following services are authorized (for a 

service provider or group) or assigned (for a user): Call Forwarding 

Busy, Voice Messaging User, Third-Party Voice Mail Support. 

Call Forwarding Busy To Voice Mail Activation allows users to 

send calls to voice mail when they are engaged in a call. 

ii VoiceManager IP Centrex User Guide

Feature 

Access Code 

Name 

Call 

Forwarding 

Busy To 

Voice Mail 

Deactivation 

Call 

Forwarding 

No Answer 

Activation 

Call 

Forwarding 

No Answer 

Deactivation 

Call 

Forwarding 

No Answer 

Interrogation 

Call 

Forwarding 

No Answer 

To Voice Mail 

Activation 

Call 

Forwarding 

No Answer 

To Voice Mail 

Deactivation 

Call 

Forwarding 

Not 

Reachable 

Activation 

Call 

Forwarding 

Not 

Reachable 

Deactivation 


#40# 

*92# 

*93# 

*61* 

*41# 

#41# 

*94# 

*95# 

Appendix A 

Call Forwarding Busy To Voice Mail Deactivation allows users to 

deactivate the Call Forwarding Busy To Voice Mail service. 

Call Forwarding No Answer Activation allows users to redirect their 

incoming phone calls to another number, such as a mobile phone or 

administrative assistant, when they do not answer their phone. After 

dialing the assigned code, the users dial the phone number where 

they want their calls to be redirected. 

Call Forwarding No Answer Deactivation allows users to turn Call 

Forwarding No Answer off. After deactivation, calls ring on the user's 

phone unless the user has set up another service such as Call 

Forwarding Busy, Call Forwarding Always, or Do Not Disturb. 

Call Forwarding No Answer Interrogation allows users to hear 

whether Call Forwarding No Answer is deactivated or activated. If Call 

Forwarding No Answer is activated, the user also hears the Call 

Forwarding destination. The Call Forwarding No Answer destination 

can be a phone number, SIP-URI, or voice mail. Call Forwarding No 

Answer Interrogation becomes visible when one or more of the 

following services are authorized (for a service provider or group) or 

assigned (for a user): Call Forwarding No Answer, Voice Messaging 

User, Third-Party Voice Mail Support. 

Call Forwarding No Answer To Voice Mail Deactivation allows 

users to deactivate the Call Forwarding No Answer To Voice Mail 

service. 

Call Forwarding No Answer To Voice Mail Activation allows users 

to send calls to voice mail when calls are not answered. 

Call Forwarding Not Reachable Activation allows users to have 

their incoming calls forwarded to a different number when their device 

is not accessible by Cox. After dialing the assigned code, users dial 

the phone number where they want their calls to be redirected. 

Call Forwarding Not Reachable Deactivation allows users to turn off 

the Call Forwarding Not Reachable service. After deactivation, should 

the user's phone becomes unreachable, calls are no longer rerouted 

to an alternate device through the Call Forwarding Not Reachable 

service. 

VoiceManager IP Centrex User Guide iii

Feature 

Access Code 

Name 

Call 

Forwarding 

Not 

Reachable 

Interrogation 

Call 

Forwarding 

Selective 

Activation 

Call 

Forwarding 

Selective 

Deactivation 

Calling Line 

ID Delivery 

Blocking per 

Call 

Calling Line 

ID Delivery 

Blocking 

Persistent 

Activation 

Calling Line 

ID Delivery 

Blocking 

Persistent 

Deactivation 

Calling Line 

ID Delivery 

per Call 


*63* 

#76# 

#77# 

*67# 

*31# 

#31# 

*65# 

Call Park *68# 

Call Park 

Retrieve 

*88# 

Appendix A 

Call Forwarding Not Reachable Interrogation allows users to hear 

whether Call Forwarding Not Reachable is deactivated or activated. If 

Call Forwarding Not Reachable service is activated, the user also 

hears the Call Forwarding destination. The Call Forwarding Not 

Reachable Interrogation FAC is only available to users with the Call 

Forwarding Not Reachable service assigned, and it only queries the 

Call Forwarding Not Reachable service status. 

Call Forwarding Selective Activation allows users to activate the 

Selective Call Forwarding service. This can be activated using the 

FAC only if the service is configured with the following minimum 

requirements: the Default Call Forward to phone number/SIP URI is 

configured and at least one selective criterion is configured and active. 

After the service has been activated, it considers all active criteria 

before deciding to forward the call. 

Call Forwarding Selective Deactivation allows users to deactivate 

the Selective Call Forwarding service. After the service is deactivated, 

no criteria are used when a call is being redirected. 

Calling Line ID Delivery Blocking per Call allows users to prevent 

display of their calling line ID on a per-call basis. Before placing a call, 

the user dials the assigned code, and then places the call as usual. 

Note that this service is active only for one phone call. 

Calling Line ID Delivery Blocking Persistent Activation allows 

users to activate the Calling Line ID Delivery Blocking service. 

Calling Line ID Delivery Blocking Persistent Deactivation allows 

users to deactivate the Calling Line ID Delivery Blocking service. 

Calling Line ID Delivery per Call allows users to display their calling 

line ID on a per-call basis. Before placing a call, a user dials the 

assigned code, and then places the call as usual. Note that this 

service is active only for one phone call. 

Call Park allows users to park or hold a call. Users can park calls only 

on extensions to which this service has been assigned. 

Call Park Retrieve allows users to retrieve or reconnect with a call 

that was previously parked. 

iv VoiceManager IP Centrex User Guide

Feature 

Access Code 

Name 

Call Pickup *98# 


Appendix A 

Call Pickup allows users to pick up calls within an assigned call 

pickup group. The extensions in the call pickup group can be viewed 

on the Personal Call Manager web interface for each user in the 

group. The call pickup group is determined by an administrator and 

may or may not consist of those listed in the group phone lists. When 

users dial the call pickup code, the ringing phone in the group is 

answered. If more than one phone is ringing, Call Pickup allows users 

to answer the phone that has been ringing the longest. 

Call Retrieve *11 Call Retrieve enables a user to reclaim a parked call. 

Call Return *69# 

Call Return 

Number 

Deletion 

Call Waiting 

Persistent 

Activation 

Call Waiting 

Persistent 

Deactivation 

Cancel Call 

Waiting 

Clear Voice 

Message 

Waiting 

Indicator 

Customer 

Originated 

Trace 

Directed Call 

Pickup 

#92# 

*43# 

#43# 

*70# 

*99# 

*57# 

*97# 

Call Return allows users to return a call to the phone number of the 

last call received. Users are allowed to return calls only to call types in 

the Outgoing Calling Plan. 

Call Return Number Deletion allows users to delete the last incoming 

number. 

Call Waiting Persistent Activation allows users to activate the Call 

Waiting Persistent service. 

Call Waiting Persistent Deactivation allows users to deactivate the 

Call Waiting Persistent service. 

Cancel Call Waiting allows users to dial the assigned code to turn off 

Call Waiting for the next call they place. 

Clear Voice Message Waiting Indicator allows users to dial the 

assigned code, to clear the audible (and visible for some devices) 

message waiting indicator on their phone. 

Customer Originated Trace allows users to dial the assigned code, 

and then place a trace on the last number that called them. 

Directed Call Pickup allows users to pick up calls for another user in 

the same group by entering the assigned access code followed by the 

extension of the user whose call is to be picked up. 

VoiceManager IP Centrex User Guide v

Feature 

Access Code 

Name 

Directed Call 

Pickup with 

Barge-in 

Direct Voice 

Mail Transfer 

Diversion 

Inhibitor 

Do Not 

Disturb 

Activation 

Do Not 

Disturb 

Deactivation 

Flash Call 

Hold 

Group Call 

Park 

Last Number 

Redial 

Music On 

Hold Per-Call 

Deactivation 


*33# 

*55# 

*80# 

*78# 

*79# 

*22 

#58# 

*66# 

*60# 

Appendix A 

Directed Call Pickup with Barge-in allows users to barge in on calls 

to or from another user in the same group, by entering the assigned 

access code followed by the extension of the user whose call is to be 

barged-in on. Barge-in is successful only when the second user has 

only that one call. When a user barges in on an answered call, the call 

becomes a three-way call and the user who barged in becomes the 

controller of the three-way call. The group administrator configures a 

tone that warns users on a call that another user is barging in on their 

call. Users can prevent having their calls being barged in on by using 

the Barge-in Exempt user service. 

Direct Voice Mail Transfer allows users to transfer a held call directly 

to a voice mailbox, that is, without using the Personal Call Manager. 

The call can be transferred to the user's voice mailbox or to any other 

voice mailbox in the group. The Voice Messaging service or the Third 

Party Voice Mail Support service must be assigned to the user's 

group. 

Diversion Inhibitor allows a user to prevent Redirection services from 

being activated on the terminating side of an unanswered call. 

Do Not Disturb Activation allows users to dial the assigned code, to 

activate the Do Not Disturb service. When Do Not Disturb is active, a 

user's phone does not ring and all calls go directly to a "busy 

treatment", such as Voice Messaging. 

Do Not Disturb Deactivation allows users to dial the assigned code, 

to turn off the Do Not Disturb service. 

Flash Call Hold allows users to put a call on hold on a phone that 

does not have a Hold button. On this type of phone, a user presses 

the Flash button or presses and releases the Hang-up button on the 

phone cradle. 

Group Call Park allows you to select users in a group to be in a Call 

Park group. Any user in the group can only be in one Call Park group 

at a time. When a call is parked with the Group Call Park service, the 

service hunts for the first available user in the Call Park group and 

parks the call there. This feature access code cannot be used until the 

Call Park service is assigned. 

Last Number Redial allows users to redial the last number they 

dialed. Users are only allowed to redial calls to call types in the 

Outgoing Calling Plan. 

Music On Hold Per-Call Deactivation allows users to deactivate the 

Music On Hold service for their current calls. 

vi VoiceManager IP Centrex User Guide

Feature 

Access Code 

Name 

No Answer 

Timer 

Per Call 

Account 

Code 


*610# 

*71# 

Push to Talk *50 

Speed Dial 

100 

*75# 

Speed Dial 8 *74# 

Voice Mail 

Retrieval 

Voice Portal 

Access 

*86# 

Appendix A 

No Answer Timer allows users to change the number of rings a caller 

hears before no-answering handling services apply. 

Per Call Account Code allows users to provide an account code 

before attempting a call, or during a call, to flash and provide an 

account code to be applied to all ongoing (currently held) calls. 

Push to Talk enables you to establish an intercom capability with one 

or more other users in the company. 

Speed Dial 100 allows users to program an assigned two-digit (00 

through 99) speed dial number of the party they want to call. 

Speed Dial 8 allows users to program an assigned one-digit (2 

through 9) speed dial number of the party they want to call. 

Voice Mail Retrieval allows users to retrieve their Cox or third-party 

voice mail. When dialing this feature access code, subscribers are 

automatically connected to their voice mail retrieval menu. 

*62# Voice Portal Access allows users to access the voice portal. 

Service and features not available in all areas. Some features may incur local usage charges in certain markets. Long 

distance rates will vary. Telephone modem equipment required. Modem uses electrical power to operate and has backup 

battery power provided by Cox if electricity is interrupted. Telephone service including access to e911 services will not be 

available during an extended power outage or if modem is moved or inoperable. Telephone services are provided by an 

affiliated entity. © 2020 Cox Communications, Inc. All rights reserved. VCBVMG01191 

VoiceManager IP Centrex User Guide vii

Index 

Accessing the Web Portal, 2 

Anonymous Rejection, 3 

Answer Confirmation, 4 

Appendix A, i 

Auto Callback, 4 

Barge-In Exempt, 5 

Busy Lamp Field, 6 

Call Forwarding Always, 7 

Call Forwarding Busy, 8 

Call Forwarding No Answer, 9 

Call Forwarding Not Reachable, 10 

Call Forwarding Remote Access, 11 

Call Forwarding Selective, 12 

Call History, 15 

Call Hold, 14 

Call Notify, 16 

Call Park, 17 

Call Park Retrieve, 17 

Call Pickup, 18 

Call Return, 18 

Call Transfer, 19 

Call Waiting, 21 

Calling Line ID Blocking per Call, 22 

Calling Line ID Delivery – External, 24 

Calling Line ID Delivery - Internal, 23 

Calling Name Delivery, 25 

Calling Name Retrieval, 26 

Calling Number Delivery, 27 

Cancel Call Waiting per Call, 28 

Common Phone List, 28 

Custom Ringback User, 30 

Directed Call Park, 31 

Directed Call Pickup, 31, 32 

Index 

Directed Call Pickup with Barge In, 32 

Do Not Disturb, 33 

Feature Access Codes, i 

First-Time Users, 1 

Group Directory, 34 

Hoteling Guest, 35 

Hoteling Host, 36 

IP Centrex Features, 3 

Last Number Redial, 38 

Logging into MyAccount, 1 

Multi-location Extension Dialing, 38 

Music On Hold - User, 39 

N-Way Conferencing, 40 

Outlook ® Integration, 41 

Personal Call Manager, 42 

Personal Phone List, 43 

Personal Status Manager, 44 

Priority Alert/Ringing, 46 

Privacy Settings, 47 

Push To Talk, 48 

Remote Office, 49 

Selective Call Acceptance, 50 

Selective Call Rejection, 51 

Sequential Ring, 52 

Shared Call Appearance with Multiple Call 

Arrangement, 53 

Simultaneous Ring Personal, 55 

Speed Dial 100, 59 

Speed Dial 8, 57 

Standard Voice Mail, 61 

Three-Way Calling/Consultation Hold/Call 

Transfer, 63 

Time Schedule (Personal and Holiday), 64 

Unified Messaging, 66 

viii IP Centrex User Guide

Virtual Number Service, 67 

Voice Portal Password, 68 

VoiceManager_Toolbar, 67 

Welcome Email (sample). See 

VoiceManager IP Centrex User Guide ix

Cox Business VoiceManagerSM - Cox Communications

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