Everything You Need To Know About Cox Business Internet Service.

TECHNICAL SUPPORT
AND TROUBLESHOOTING
Your cable modem will operate continuously without maintenance. The cable modem
should remain powered whether your computer is on or off. If you do experience a
problem, there are a few basic troubleshooting steps you can take that often corrects
the problem. These steps are outlined below. If, after attempting the troubleshooting
remedies, the problem persists, contact Cox Business customer care by telephone at
the phone numbers listed at the front of this guide.
• Check the coaxial cable at the modem and the outlet. If the connection on your
coaxial cable becomes loose either at your modem or at the cable outlet, you
will not be able to send or receive data. Secure the connection.
• Check the network cable at the modem and the computer. If the connection on
your network cable becomes loose either at your modem or at your computer,
you will not be able to send or receive data. Secure the connection.
• Reset the modem. Some cable modems have a reset button that can be pressed
to reset. If yours does not, reset the modem by unplugging the power cable from
the wall and plugging it back in.
• Check Windows or Macintosh configuration. See the TCP/IP Setup instructions
in this guide and check that all settings are correct.
ACCEPTABLE USE POLICIES
All services provided by Cox Business, including Data, Internet, Cox Business Email, Web
Hosting and Webconferencing Services (“Services”), are subject to the terms and
conditions of the Acceptable Use Policies (AUPs). In addition, this document contains
Cox’s IP Address Policy with respect to those Services. Use of any of these Cox
Services shall at all times be subject to the terms and conditions of these AUPs. Web
hosting customers may view their AUP by clicking on the control panel. The AUPs may
be amended from time to time during the term of this agreement. Customer’s continued
use of the services following an amendment shall constitute acceptance. Cox is not
responsible for the networks or facilities of third parties, which may be necessary
to provide service. To view the Cox Business Acceptable Use Policies, please go to
http://www.coxbusiness.com/AcceptableUsePolicy.pdf and click on the Acceptable
Use Policies link in the left-hand column.
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