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4 COX BUSINESS INTERNET SM TABLE OF CONTENTS TCP/IP CONFIGURATION GUIDE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Instructions for Static and Dynamic IP setup are included under each operating system section. Windows XP Setup and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Windows Vista Setup and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 10 Windows 7 Setup and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Mac OS 10.x Setup and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 SETTING UP AND USING COX BUSINESS EMAIL . . . . . . . . . . . . . . . . . . . . . 20 About Cox Business Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Logging Into Cox Business Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Reading Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Sending Email Using the Cox Business Email Web Interface. . . . . . . . . . . . . 21 Forwarding a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Replying to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Trash Folder Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Spam Folder Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 To Change Your Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Password Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Create Additional Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Preferences: General Email Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Save Outgoing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 HTML Privacy Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Automatic Spell Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Return Receipts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Account Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Email Signatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Message Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Vacation Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Mail Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
CONTACTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Add New Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Edit Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Edit Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Import Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Search Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 DNS Settings for Cox Business Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 COX BUSINESS EMAIL ANTI-VIRUS SERVICE . . . . . . . . . . . . . . . . . . . . . . . . 37 How It Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 To Report a Virus Not Detected as a Virus . . . . . . . . . . . . . . . . . . . . . . . . . 37 COX BUSINESS EMAIL SPAMBLOCKER (Junk Email Filtering) . . . . . . . . . . . . . 38 Setting Up Spamblocker (Junk Email Filtering) for a Cox Business Email Account. . . 38 To Report Spam Not Detected as Spam . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 CONFIGURING COX BUSINESS EMAIL ON MAIL CLIENTS . . . . . . . . . . . . . . 40 Setting Up Mail in Outlook 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Setting Up Mail in Outlook 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Setting Up Mail in Outlook 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Setting Up Mail in Microsoft Outlook Express ® . . . . . . . . . . . . . . . . . . . . . . 47 Setting Up Mail in Microsoft Windows Mail . . . . . . . . . . . . . . . . . . . . . . . . 50 Setting Up Mail Microsoft Windows Live Mail. . . . . . . . . . . . . . . . . . . . . . . 53 Setting Up Mail in Apple Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 COX BUSINESS EMAIL CUSTOMER CONTROL PANEL FOR ADMINISTRATORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Assigning Emailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Deleting Emailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Making Changes to Emailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Requesting Additional Emailboxes and/or Storage . . . . . . . . . . . . . . . . . . . 60 Assigning Administrator Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Making Changes to Users Emailbox Storage . . . . . . . . . . . . . . . . . . . . . . . 61 TECHNICAL SUPPORT AND TROUBLESHOOTING. . . . . . . . . . . . . . . . . . . . . 62 ACCEPTABLE USE POLICIES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 5
Page 1: FPO SM COX BUSINESS INTERNET Everyt
Page 6 and 7: 6 TCP/IP CONFIGURATION GUIDE This s
Page 8 and 9: 8 Dynamic IP Setup Instructions STE
Page 10 and 11: 10 WINDOWS VISTA SETUP AND CONFIGU
Page 12 and 13: 12 Dynamic IP Setup Instructions ST
Page 14 and 15: 14 WINDOWS 7 SETUP AND CONFIGURATIO
Page 16 and 17: 16 STEP 6-Dynamic From the IP Setti
Page 18 and 19: 18 STEP 3 In the drop down for Show
Page 20 and 21: 20 SETTING UP AND USING COX BUSINES
Page 22 and 23: 22 NOTE: Cox Business Email will lo
Page 24 and 25: 24 STEP 3 Scroll to the password se
Page 26 and 27: 26 STEP 3 Enter the Incoming Server
Page 28 and 29: 28 STEP 2 From the General Email Pr
Page 30 and 31: 30 STEP 5 Select additional desired
Page 32 and 33: 32 MAIL FORWARDING STEP 1 From the
Page 34 and 35: 34 STEP 5 Click the Close. GROUPS G
Page 36 and 37: 36 STEP 3 Matching contact informat
Page 38 and 39: 38 COX BUSINESS EMAIL SPAMBLOCKER (
Page 40 and 41: 40 CONFIGURING COX BUSINESS EMAIL O
Page 42 and 43: 42 STEP 6 On the Advanced tab, sele
Page 44 and 45: 44 STEP 7 Under the Advanced tab, c
Page 46 and 47: 46 STEP 7 Click on Next. STEP 8 Cli
Page 48 and 49: 48 STEP 7 Enter the Account name an
Page 50 and 51: 50 SETTING UP MAIL IN MICROSOFT WIN
Page 52 and 53: 52 STEP 12 • On the Advanced tab,
Page 54 and 55:
54 IMAP Configuration Instructions
Page 56 and 57:
56 STEP 7 On the Accounts tab, sele
Page 58 and 59:
COX BUSINESS EMAIL CUSTOMER CONTROL
Page 60 and 61:
NOTE: If the user is also designate
Page 62:
TECHNICAL SUPPORT AND TROUBLESHOOTI
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