Everything You Need To Know About Cox Business Internet Service.

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38 COX BUSINESS EMAIL SPAMBLOCKER (JUNK EMAIL FILTERING) SpamBlocker is Cox Business Email’s Anti-Spam service that helps guard users from unsolicited, time-wasting Email. Our Anti-Spam service automatically filters out outgoing spam, but does not automatically filter out incoming spam. Instead, our Anti-Spam service allows you to access the Web Services site to “turn on” the service and customize your level of protection. For additional information on how to protect your account from spam, go to the Customer Support section at cox.com. SETTING UP SPAMBLOCKER (JUNK EMAIL FILTERING) FOR A COX BUSINESS EMAIL ACCOUNT Setting up Junk Email Filtering is easy and quick to do. Remember, you can change the settings at any time. To get started, simply follow these steps. Log into your Cox Business Email account, and select Preferences from the upper right. Click on the account on the left whose anti-spam option you would like to set and then click on Spamblocker. Junk Email Filtering is defaulted to tag junk Email with “Spam” and deliver to your Inbox upon your registration to Cox Business Email. The other two anti-spam options are: Delete incoming junk Email automatically — If this setting is selected, spam messages are deleted before the user ever sees them. Keep in mind that deleted Email cannot be recovered. Deliver junk Email to the Cox Business Email Spam folder for later review. Messages in the Spam folder will be automatically deleted 21 days after receipt. NOTE: Each Email address maintains separate anti-spam settings, so all users in an organization will need to set their options individually.
TO REPORT SPAM NOT DETECTED AS SPAM In the event you receive an Email that SpamBlocker did not detect as spam, you can send it to Cox Business for review. We will then work with our partners to ensure that this type of unwanted Email is added to the list to be blocked. To submit an Email as spam from your Cox Business Email account, select the message and click the Spam button in the toolbar. This automatically moves the message into the Trash folder and reports it as Spam. If SpamBlocker identifies an Email as spam but you believe it is not, you can use the Not Spam option to mark this message as not Spam. We will then work with our partners to ensure that this type of Email is not flagged in the future. This is known as a “false positive”. To mark a message as Not Spam, select the message in the Spam folder, and click the Not Spam button in the upper right portion of the screen. A confirmation message appears. Click the Not Spam button to confirm the change and move the message to the Inbox folder. 39
Page 1: FPO SM COX BUSINESS INTERNET Everyt
Page 4 and 5: 4 COX BUSINESS INTERNET SM TABLE OF
Page 6 and 7: 6 TCP/IP CONFIGURATION GUIDE This s
Page 8 and 9: 8 Dynamic IP Setup Instructions STE
Page 10 and 11: 10 WINDOWS VISTA SETUP AND CONFIGU
Page 12 and 13: 12 Dynamic IP Setup Instructions ST
Page 14 and 15: 14 WINDOWS 7 SETUP AND CONFIGURATIO
Page 16 and 17: 16 STEP 6-Dynamic From the IP Setti
Page 18 and 19: 18 STEP 3 In the drop down for Show
Page 20 and 21: 20 SETTING UP AND USING COX BUSINES
Page 22 and 23: 22 NOTE: Cox Business Email will lo
Page 24 and 25: 24 STEP 3 Scroll to the password se
Page 26 and 27: 26 STEP 3 Enter the Incoming Server
Page 28 and 29: 28 STEP 2 From the General Email Pr
Page 30 and 31: 30 STEP 5 Select additional desired
Page 32 and 33: 32 MAIL FORWARDING STEP 1 From the
Page 34 and 35: 34 STEP 5 Click the Close. GROUPS G
Page 36 and 37: 36 STEP 3 Matching contact informat
Page 40 and 41: 40 CONFIGURING COX BUSINESS EMAIL O
Page 42 and 43: 42 STEP 6 On the Advanced tab, sele
Page 44 and 45: 44 STEP 7 Under the Advanced tab, c
Page 46 and 47: 46 STEP 7 Click on Next. STEP 8 Cli
Page 48 and 49: 48 STEP 7 Enter the Account name an
Page 50 and 51: 50 SETTING UP MAIL IN MICROSOFT WIN
Page 52 and 53: 52 STEP 12 • On the Advanced tab,
Page 54 and 55: 54 IMAP Configuration Instructions
Page 56 and 57: 56 STEP 7 On the Accounts tab, sele
Page 58 and 59: COX BUSINESS EMAIL CUSTOMER CONTROL
Page 60 and 61: NOTE: If the user is also designate
Page 62: TECHNICAL SUPPORT AND TROUBLESHOOTI

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