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Modeling with Technology FrameWork

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Customer support<br />

Customer support<br />

About This Book<br />

xvi<br />

create and customize Ptech Abstract Code Generator (ACG)<br />

templates is included only in Enterprise <strong>FrameWork</strong><br />

Professional.<br />

Ptech offers its customers a variety of support services for<br />

<strong>FrameWork</strong> and its add-on products. In addition to the<br />

documentation and online help provided <strong>with</strong> the products, you can<br />

obtain information from the following sources:<br />

■ Formal training is available for all Ptech products.<br />

Experienced teachers can provide instruction tailored to your<br />

needs either at Ptech corporate headquarters or at your<br />

business site. For more information, please contact your Ptech<br />

sales representative at (800) 955-9345.<br />

■ The Ptech World Wide Web site provides access to up-to-date<br />

information on Ptech Inc. and the <strong>FrameWork</strong> family of products.<br />

You can browse the Ptech Web site at http://www.ptechinc.com.<br />

■ Technical support for Ptech products is available by telephone<br />

Monday through Friday between 9:00 a.m. and 6:00 p.m.<br />

Eastern time. To speak <strong>with</strong> a member of the Ptech Technical<br />

Support team, call (617) 443-1170 ext. 403. Alternatively, you<br />

can fax your questions to Ptech Technical Support at (617) 443-<br />

1136 or send email to support@ptechinc.com.

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