d - Mahratta Chamber Of Commerce Industries & Agriculture Pune

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Vol. 67th • Issue 6 • September 2011 Founder Late A. R. Bhat Mahratta Chamber of Commerce, Industries & Agriculture Editor Anant Sardeshmukh Executive Editor Salil Desai Editorial Committee Arun Kudale Deepak Karandikar Chandrashekhar Chitale Dr. Sudhir Rashingkar Govind Patwardhan Production & Coordination Pramod Potbhare Page Layout G'tech Computers Cover Page Design Vivek Sahasrabudhe Printing Modern Printing Press Owner/Printer/Publisher Anant Sardeshmukh Executive Director General Mahratta Chamber of Commerce, Industries & Agriculture Pune 411 002. Tel. : 020-25709000 020-24440371 C o n t New Paradigms of People Development 6 Why You Never Wash A Rental Car …and how it can help you to become a better leader Mark Fritz 10 People Development - The Bharat Forge Way Dr. S. V. Bhave 13 Transforming SMEs through Lean Clusters Dr. Sumit Roy 18 Series on Innovative Thoughts (Part 3) Building a National Innovation Ecosystem Dr. Raghunath Mashelkar 22 Micro and Small Enterprises in India : Policy Framework and Contribution to National Economy Dr. S. P. Kashyap 27 Always Welcome Customer Complaints Vishwas Kale 29 Latin America Beckons Indian Industry R. Viswanathan 36 MCCIA Event Highlights - August 2011 18 29
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d - Mahratta Chamber Of Commerce Industries & Agriculture Pune

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