Cisco Unified Contact Center Enterprise Solution Reference ...

CHAPTER 5 Cisco Unified Outbound Dialer 5-1
OL-8669-05
High-Level Components 5-1
Characteristics 5-1
Best Practices 5-2
Functional Description 5-2
Outbound Dialing Modes 5-3
Call Flow Description - Agent Based Campaign 5-3
Call Flow Description - Transfer to IVR Campaign 5-5
Campaign Manager 5-5
Unified OUTD Deployment 5-6
Enterprise Deployment 5-6
Single Dialer Deployment 5-6
Multiple Dialer Deployment 5-7
Clustering Over the WAN 5-8
Distributed Deployment 5-8
Voice Gateway Proximity 5-8
Unified OUTD Configuration 5-8
Blended Configuration 5-8
System Unified CCE Configuration 5-9
Unified OUTD Calculator 5-9
Dialer Throttling and Cisco Unified CallManager Considerations 5-9
Call Transfer Timelines 5-10
High Availability 5-10
Cisco Unified Mobile Agent 5-11
References 5-11
CHAPTER 6 Cisco Unified Mobile Agent 6-1
Cisco Unified Mobile Agent Architecture 6-1
Connection Modes 6-3
Call-by-Call Dialing 6-3
Nailed-Up Agent Connection 6-3
Supported Mobile Agent and Caller VoIP Endpoints 6-4
Agent Location and Call Admission Control Design 6-5
Dial Plan Design 6-6
Music on Hold Design 6-6
Codec Design 6-7
Cisco Unified Contact Center Enterprise 7.x SRND
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