Cisco Unified Contact Center Enterprise Solution Reference ...
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CHAPTER 2 Deployment Models 2-1<br />

OL-8669-05<br />

<strong>Cisco</strong> <strong>Unified</strong> <strong>Contact</strong> <strong>Center</strong> <strong>Enterprise</strong> 7.x SRND<br />

Contents<br />

General Deployment Options 2-2<br />

Agent Peripheral Options 2-2<br />

<strong>Enterprise</strong> <strong>Unified</strong> CCE Peripheral 2-2<br />

<strong>Unified</strong> CCE System Peripheral 2-3<br />

System <strong>Unified</strong> CCE 2-3<br />

Parent/Child 2-5<br />

SIP Support 2-6<br />

Q.SIG Support 2-6<br />

<strong>Cisco</strong> <strong>Unified</strong> Mobile Agent 2-6<br />

IPT: Single Site 2-6<br />

<strong>Unified</strong> CCE: <strong>Unified</strong> CCE System PG 2-8<br />

IVR: Treatment and Queuing with <strong>Unified</strong> IP IVR 2-8<br />

IVR: Treatment and Queuing with <strong>Unified</strong> CVP 2-8<br />

<strong>Unified</strong> CCE: <strong>Enterprise</strong> <strong>Unified</strong> CCE PG 2-9<br />

IVR: Treatment and Queuing with <strong>Unified</strong> IP IVR 2-9<br />

IVR: Treatment and Queuing with <strong>Unified</strong> CVP 2-9<br />

<strong>Unified</strong> CCE: Transfers 2-10<br />

IPT: Multi-Site with Centralized Call Processing 2-10<br />

IPT: Centralized Voice Gateways 2-11<br />

IVR: Treatment and Queuing with <strong>Unified</strong> IP IVR 2-12<br />

IVR: Treatment and Queuing with <strong>Unified</strong> CVP 2-12<br />

<strong>Unified</strong> CCE: Transfers 2-13<br />

IPT: Distributed Voice Gateways 2-13<br />

<strong>Unified</strong> CCE: <strong>Unified</strong> CCE System PG 2-16<br />

<strong>Unified</strong> CCE: <strong>Unified</strong> CCE PG 2-16<br />

<strong>Unified</strong> CCE: Transfers 2-17<br />

IPT: Multi-Site with Distributed Call Processing 2-17<br />

<strong>Unified</strong> CCE: Distributed Voice Gateways with Treatment and Queuing Using <strong>Unified</strong> IP IVR 2-17<br />

Treatment and Queuing 2-19<br />

Transfers 2-20<br />

<strong>Unified</strong> CCE: <strong>Unified</strong> CCE System PG 2-20<br />

<strong>Unified</strong> CCE: <strong>Unified</strong> CCE PG 2-20<br />

Alternative: Parent/Child 2-21<br />

IVR: Distributed Voice Gateways with Treatment and Queuing Using <strong>Unified</strong> CVP 2-23<br />

IVR: Treatment and Queuing 2-25<br />

Transfers 2-25<br />

<strong>Unified</strong> CCE: <strong>Unified</strong> CCE System PG 2-25<br />

<strong>Unified</strong> CCE: <strong>Unified</strong> CCE PG 2-26<br />

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