Cisco Unified Contact Center Enterprise Solution Reference ...

Symbols
.NET CIL API 4-14
Numerics
802.1p 11-10, 11-11, 11-12
802.1q 11-13
A
abandoned calls 8-11
ACD integration 2-39
ACLs 7-8
Active Directory (AD) 7-9
active time 8-2
ActiveX controls 4-14
AD 7-9
additional information xx
Administrative Workstation (AW) 1-12, 9-7, 11-32
Administrative Workstation Database (AWDB) 1-14, 1-15
Admin Workstation ConAPI Interface 3-16
after-call work time 8-2, 8-9
Agent/IVR Controller 1-19
agent based campaigns, call flow
Agent Desktop
5-3
additional information 4-27
bandwidth requirements 11-21, 11-25
bandwidth usage 11-29
base services 4-3, 4-25, 9-16
chat feature 4-3
components 4-1, 4-9
CTI OS 4-2
OL-8669-05
Cisco Unified Contact Center Enterprise 7.x SRND
INDEX
described 1-10, 4-1
Desktop Administrator 4-12
desktop applications 11-28
failover recovery 4-3
features supported 4-6
for mobile agents 6-8
mobility 4-5
monitoring console 4-12
offered by Cisco Partners 4-5
prepackaged CRM integrations 4-5
Recording and Playback Service 9-16
redundancy 3-44
required servers 9-3, 9-4, 9-6
security 4-3, 7-20
service placement 11-31
settings 1-21
Siebel 4-16
silent monitoring 4-3
sizing 9-15
types of 4-4
user applications 4-7, 4-13
VoIP Monitor Service 9-16
Agent PG (APG) 9-8, 9-14, 9-15
Agent Reporting and Management (ARM)
agents
1-17, 3-16
average call time 8-2
conferences between 1-31
general 1-22
inputs to Capacity Tool 10-3
location of 6-5
login 1-22
manually entering the number of 8-9
mobile 6-1
IN-1