Cisco Unified Contact Center Enterprise Solution Reference ...

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Glossary PSTN Public switched telephone network PVC Permanent virtual circuit Q QoS Quality of Service R RAID Redundant array of inexpensive disks RIS Real-time information server Rogger Router and Logger ROI Return on investment RONA Reroute On No Answer RSPAN Remote switched port analyzer RSVP Resource Reservation Protocol RTD Real-Time Distributor RTP Real-Time Transport Protocol S S1, S2, S3, and S4 Severity levels for service requests SAA Service assurance agent SCCP Skinny Client Control Protocol SCI Service control interface SCSI Small computer system Interface SDL Signal distribution layer SE Systems engineer SIP Session Initiation Protocol SLG Service level goal SPAN Switched port analyzer GL-6 Cisco Unified Contact Center Enterprise 7.x SRND OL-8669-05
SRND Solution Reference Network Design SRST Survivable remote site telephony SSL Secure Socket Layer SUS Microsoft Software Update Services T TAC Cisco Technical Assistance Center TAPI Telephony application programming interface TCP Transmission Control Protocol TDM Time-division multiplexing TES Task event services TFTP Trivial File Transfer Protocol TLS Transport Layer Security TNT Takeback N Transfer TOS Test other side TTS Text-to-speech U UDP User Datagram Protocol UI User interface URL Uniform resource locator V V3PN Cisco Voice and Video Enabled Virtual Private Network VLAN Virtual local area network VMS CiscoWorks VPN/Security Management Solution VoIP Voice over IP VPN Virtual private network OL-8669-05 Cisco Unified Contact Center Enterprise 7.x SRND Glossary GL-7
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Cisco Unified Contact Center Enterp
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OL-8669-05 Preface xv New or Change
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CHAPTER 2 Deployment Models 2-1 OL-
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OL-8669-05 Cisco Unified Contact Ce
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CHAPTER 5 Cisco Unified Outbound Di
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OL-8669-05 Endpoint Security 7-20 A
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G LOSSARY I NDEX OL-8669-05 Cisco U
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OL-8669-05 Preface This document pr
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Preface Product Documentation DVD O
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Preface Cisco Technical Support & D
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Preface OL-8669-05 Obtaining Additi
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OL-8669-05 Architecture Overview CH
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Chapter 1 Architecture Overview OL-
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Chapter 1 Architecture Overview ICM
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Chapter 1 Architecture Overview Fig
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Chapter 1 Architecture Overview Cis
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Chapter 1 Architecture Overview Cis
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Chapter 1 Architecture Overview Lab
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Chapter 1 Architecture Overview Fig
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Chapter 1 Architecture Overview Con
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Chapter 1 Architecture Overview Non
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OL-8669-05 Deployment Models CHAPTE
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Chapter 2 Deployment Models Unified
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Chapter 2 Deployment Models Parent/
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Chapter 2 Deployment Models OL-8669
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Chapter 2 Deployment Models IPT: Ce
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OL-8669-05 CHAPTER Design Considera
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Chapter 3 Design Considerations for
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OL-8669-05 CHAPTER Unified Contact
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Chapter 4 Unified Contact Center En
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OL-8669-05 Cisco Unified Outbound D
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OL-8669-05 Cisco Unified Mobile Age
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Chapter 6 Cisco Unified Mobile Agen
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OL-8669-05 Securing Unified CCE CHA
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Chapter 7 Securing Unified CCE Secu
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Chapter 7 Securing Unified CCE OL-8
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Chapter 7 Securing Unified CCE Netw
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Chapter 7 Securing Unified CCE IPSe
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OL-8669-05 Sizing Call Center Resou
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Chapter 8 Sizing Call Center Resour
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Chapter 9 Sizing Unified CCE Compon
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Page 313 and 314: Numerics 3DES Triple Data Encryptio
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