Cisco Unified Contact Center Enterprise Solution Reference ...

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Glossary IPPA Unified IP Phone Agent ISN Internet service node IVR Interactive voice response IXC Inter-exchange carrier J JTAPI Java Telephony Application Programming Interface K kb Kilobits kB Kilobytes kbps Kilobits per second kBps Kilobytes per second L LAMBDA Load Adaptive Message-Base Data Archive LAN Local area network LCC Logical contact center LDAP Lightweight Directory Access Protocol LEC Local exchange carrier LLA Longest available agent LSPAN Local switched port analyzer M MAC Media access control Mbps Megabits per second MC Management center MCS Media Convergence Server GL-4 Cisco Unified Contact Center Enterprise 7.x SRND OL-8669-05
MDF Main distribution frame MDS Message delivery Subsystem MGCP Media Gateway Control Protocol MoH Music on hold MR Media routing MRCP Media Resource Control Protocol MTU Maximum transmission unit N NAT Network Address Translation NDIS Network driver interface specification NIC Network interface controller O OPC Open peripheral controller OS Object server OU Organizational unit P PAT Port address translation PerfMon Microsoft Windows Performance Monitor PG Peripheral gateway PHB Per-hop behavior PIM Peripheral interface manager PLAR Private line automatic ringdown PPPoE Point-to-Point Protocol over Ethernet Progger Peripheral gateway, router, and logger PSPAN Port switched port analyzer OL-8669-05 Cisco Unified Contact Center Enterprise 7.x SRND Glossary GL-5
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Cisco Unified Contact Center Enterp
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OL-8669-05 Preface xv New or Change
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CHAPTER 2 Deployment Models 2-1 OL-
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OL-8669-05 Cisco Unified Contact Ce
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CHAPTER 5 Cisco Unified Outbound Di
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OL-8669-05 Endpoint Security 7-20 A
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G LOSSARY I NDEX OL-8669-05 Cisco U
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OL-8669-05 Preface This document pr
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Preface Product Documentation DVD O
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Preface Cisco Technical Support & D
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Preface OL-8669-05 Obtaining Additi
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OL-8669-05 Architecture Overview CH
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Chapter 1 Architecture Overview OL-
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Chapter 1 Architecture Overview ICM
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Chapter 1 Architecture Overview Fig
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Chapter 1 Architecture Overview Cis
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Chapter 1 Architecture Overview Cis
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Chapter 1 Architecture Overview Lab
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Chapter 1 Architecture Overview Non
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OL-8669-05 Deployment Models CHAPTE
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Chapter 2 Deployment Models Unified
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Chapter 2 Deployment Models Parent/
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Chapter 2 Deployment Models OL-8669
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OL-8669-05 CHAPTER Design Considera
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Chapter 3 Design Considerations for
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OL-8669-05 CHAPTER Unified Contact
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Chapter 4 Unified Contact Center En
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OL-8669-05 Cisco Unified Outbound D
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OL-8669-05 Cisco Unified Mobile Age
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Chapter 6 Cisco Unified Mobile Agen
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OL-8669-05 Securing Unified CCE CHA
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Chapter 7 Securing Unified CCE Secu
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Chapter 7 Securing Unified CCE OL-8
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Chapter 7 Securing Unified CCE IPSe
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OL-8669-05 Sizing Call Center Resou
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