Cisco Unified Contact Center Enterprise Solution Reference ...

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Glossary bps Bits per second Bps Bytes per second C CAD Cisco Agent Desktop CC Contact Center CCE Contact Center Enterprise CG CTI gateway CIPT OS Cisco Unified Communications Operating System CIR Cisco Independent Reporting) ConAPI Configuration Application Programming Interface CPE Customer premises equipment CPI Cisco Product Identification tool CRM Customer Relationship Management CRS Cisco Customer Response Solution CSD Cisco Supervisor Desktop CSS Cisco Content Services Switch CSV Comma-separated values CTI Computer telephony integration CTI OS CTI Object Server CVP Cisco Unified Voice Portal D DCA Dynamic Content Adapter DCS Data Collaboration Server DES Data Encryption Standard DHCP Dynamic Host Configuration Protocol DID Direct inward dial GL-2 Cisco Unified Contact Center Enterprise 7.x SRND OL-8669-05
DiffServ Differentiated Services DMP Device Management Protocol DMZ Demilitarized zone DN Directory number DNP Dialed Number Plan DNS Domain Name System DSCP Differentiated Services Code Point DSL Digital subscriber line DSP Digital signal processor DTMF Dual Tone Multi Frequency E ECC Extended Call Context H HA WAN Highly available WAN HDS Historical Data Server I ICC Intra-cluster communications ICCS Intra-Cluster Communication Signaling ICM Cisco Unified Intelligent Contact Management IDF Intermediate distribution frame IDS Intrusion detection system IntServ Integrated services IP Internet Protocol IPCC Cisco IP Contact Center IPM Internetwork Performance Monitor OL-8669-05 Cisco Unified Contact Center Enterprise 7.x SRND Glossary GL-3
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Cisco Unified Contact Center Enterp
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OL-8669-05 Preface xv New or Change
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CHAPTER 2 Deployment Models 2-1 OL-
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OL-8669-05 Cisco Unified Contact Ce
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CHAPTER 5 Cisco Unified Outbound Di
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OL-8669-05 Endpoint Security 7-20 A
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G LOSSARY I NDEX OL-8669-05 Cisco U
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OL-8669-05 Preface This document pr
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Preface Product Documentation DVD O
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Preface Cisco Technical Support & D
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Preface OL-8669-05 Obtaining Additi
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OL-8669-05 Architecture Overview CH
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Chapter 1 Architecture Overview OL-
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Chapter 1 Architecture Overview ICM
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Chapter 1 Architecture Overview Fig
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Chapter 1 Architecture Overview Cis
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Chapter 1 Architecture Overview Adm
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Chapter 1 Architecture Overview Mul
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Chapter 1 Architecture Overview Cis
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Chapter 1 Architecture Overview Lab
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Chapter 1 Architecture Overview Fig
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Chapter 1 Architecture Overview Con
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Chapter 1 Architecture Overview Non
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OL-8669-05 Deployment Models CHAPTE
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Chapter 2 Deployment Models Unified
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Chapter 2 Deployment Models Parent/
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Chapter 2 Deployment Models OL-8669
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Chapter 2 Deployment Models IPT: Ce
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Chapter 2 Deployment Models Treatme
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Chapter 2 Deployment Models Alterna
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Chapter 2 Deployment Models IVR: Tr
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Chapter 2 Deployment Models Connect
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Chapter 2 Deployment Models Traditi
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Chapter 2 Deployment Models Using I
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OL-8669-05 CHAPTER Design Considera
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Chapter 3 Design Considerations for
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OL-8669-05 CHAPTER Unified Contact
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Chapter 4 Unified Contact Center En
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OL-8669-05 Cisco Unified Outbound D
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Chapter 5 Cisco Unified Outbound Di
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OL-8669-05 Cisco Unified Mobile Age
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Chapter 6 Cisco Unified Mobile Agen
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OL-8669-05 Securing Unified CCE CHA
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Chapter 7 Securing Unified CCE Secu
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Chapter 7 Securing Unified CCE OL-8
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Chapter 7 Securing Unified CCE Netw
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Chapter 7 Securing Unified CCE Netw
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Chapter 7 Securing Unified CCE IPSe
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Chapter 7 Securing Unified CCE Intr
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OL-8669-05 Sizing Call Center Resou
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Chapter 8 Sizing Call Center Resour
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OL-8669-05 CHAPTER Sizing Unified C
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Chapter 9 Sizing Unified CCE Compon
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Page 313: Numerics 3DES Triple Data Encryptio
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