Cisco Unified Contact Center Enterprise Solution Reference ...

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Bandwidth Provisioning Reports Bandwidth 11-34 Cisco Unified Contact Center Enterprise 7.x SRND Chapter 11 Bandwidth Provisioning and QoS Considerations The factors that affect the bandwidth between the WebView server and WebView clients are the number of reporting users and whether Secure Socket Layer (SSL) is set to full-encryption mode. Test results indicate that for every 50 reporting users, bandwidth consumption is approximately 524,288 bytes per second, and full SSL encryption adds approximately 2,097 bytes per second. Unified CCE provides a bandwidth calculator that aids in determining the bandwidth requirements for reports. This calculator is available at http://www.cisco.com/univercd/cc/td/doc/product/icm/ Bandwidth Requirements for Cisco E-Mail Manager Cisco E-Mail Manager communicates with a distributor AW for the following purposes: Authenticating agents Fetching configuration information from Unified ICM Uploading configuration information when a new agent or skill group is created in Cisco E-Mail Manager Synchronizing the configuration between the Unified ICM AW database and the Cisco E-Mail Manager database Due to the high bandwidth requirements between these two components, Cisco recommends that they be deployed on the same LAN segment. OL-8669-05
Numerics 3DES Triple Data Encryption Standard A ACD Automatic call distribution AD Active Directory ADSL Asymmetric digital subscriber line AHT Average handle time ANI Automatic Number Identification APG Agent Peripheral Gateway AQT Average queue time ARM Agent Reporting and Management ASA Average speed of answer ASR Automatic speech recognition AVVID Cisco Architecture for Voice, Video, and Integrated Data AW Administrative Workstation AWDB Administrative Workstation Database B BBWC Battery-backed write cache BHCA Busy hour call attempts BHCC Busy hour call completions BHT Busy hour traffic BOM Bill of materials OL-8669-05 GLOSSARY Cisco Unified Contact Center Enterprise 7.x SRND GL-1
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Cisco Unified Contact Center Enterp
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OL-8669-05 Preface xv New or Change
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CHAPTER 2 Deployment Models 2-1 OL-
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OL-8669-05 Cisco Unified Contact Ce
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CHAPTER 5 Cisco Unified Outbound Di
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OL-8669-05 Endpoint Security 7-20 A
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G LOSSARY I NDEX OL-8669-05 Cisco U
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OL-8669-05 Preface This document pr
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Preface Product Documentation DVD O
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Preface Cisco Technical Support & D
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Preface OL-8669-05 Obtaining Additi
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OL-8669-05 Architecture Overview CH
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OL-8669-05 Deployment Models CHAPTE
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OL-8669-05 Securing Unified CCE CHA
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