Cisco Unified Contact Center Enterprise Solution Reference ...
Cisco Unified Contact Center Enterprise Solution Reference ...
Cisco Unified Contact Center Enterprise Solution Reference ...
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Chapter 11 Bandwidth Provisioning and QoS Considerations<br />
OL-8669-05<br />
However, for a large reporting deployment, the bandwidth is calculated as follows:<br />
Total bandwidth for reporting = Report data bandwidth + WebView sever bandwidth<br />
<strong>Cisco</strong> <strong>Unified</strong> <strong>Contact</strong> <strong>Center</strong> <strong>Enterprise</strong> 7.x SRND<br />
Bandwidth Provisioning<br />
Note Due to the nature of the recovery process, it is possible to experience a period of network slowdown<br />
during periods of recovery.<br />
Report Data Bandwidth<br />
WebView Server Bandwidth<br />
The following sections describe the calculations necessary to determine bandwidth requirements for<br />
each network path shown in Figure 11-6 and Figure 11-7.<br />
The factors that affect the bandwidth between the Central Controller and a Distributor AW with an HDS<br />
are calls per second (cps), the number of agents, and the use of Extended Call Context (ECC) variables.<br />
Test result indicate the following general guidelines:<br />
For every 10 cps, bandwidth consumption is about 42,000 bytes per second.<br />
10 agents require approximately 12,000 bytes per second.<br />
For each 1000 ECC bytes and 50 cps, the bandwidth consumption is 1,200,000 bytes per second.<br />
<strong>Unified</strong> CCE provides a bandwidth calculator that aids in determining the bandwidth requirements for<br />
report data. This calculator is available at<br />
http://www.cisco.com/univercd/cc/td/doc/product/icm/<br />
WebView bandwidth becomes a factor only in large reporting deployments where the WebView servers<br />
are not co-resident with the Distributor AW.<br />
If WebView is deployed on separate servers, some configurations support up to four WebView Servers<br />
per Distributor AW with an HDS. For more specific information on the number of supported WebView<br />
servers, refer to the <strong>Cisco</strong> ICM/CCE & Hosted Editions Release 7.0(0) Hardware and System Software<br />
Specifications (Bill of Materials), available at<br />
http://www.cisco.com/univercd/cc/td/doc/product/icm/ccbubom/index.htm<br />
The factor that affects the bandwidth between the Distributor AW and a WebView server is the total<br />
amount of reporting users that connect to the WebView server(s). Test results indicate that 50 reporting<br />
users require approximately 314,573 bytes per second. A reporting user is defined as someone running:<br />
Two real-time reports refreshing every 20 seconds, with each report returning 50 or fewer rows. This<br />
is equivalent to running a monitoring script.<br />
One historical report per hour<br />
– Half-hour historical reports are run for an 8-hour period<br />
– Daily historical reports run for a 40-hour period<br />
<strong>Unified</strong> CCE provides a bandwidth calculator that aids in determining the bandwidth requirements for<br />
the WebView server. This calculator is available at<br />
http://www.cisco.com/univercd/cc/td/doc/product/icm/<br />
11-33
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